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Time Warner Cable Offering Direct, Private Support In Our Forums
Get secure help from your ISP without leaving Broadband Reports
by Karl Bode 12:05PM Wednesday May 26 2010
Time Warner Cable has joined a growing number of broadband ISPs that have decided to offer private, direct support to users right here in the Broadband Reports forums. Now in addition to our public forum, users who need more personal support for technical or billing issues can post their problems in the Time Warner Cable direct forum. The forum gives users a secure, private environment to discuss account information directly with certified Time Warner Cable support representatives. You can view our growing list of ISPs that are now offering official support via Broadband Reports here.

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AMDUSER
Premium
join:2003-05-28
Earth,
kudos:1
Reviews:
·AT&T U-Verse
·Time Warner Cable

1 edit

Maybe they could update their website...

On their website here: »www.timewarnercable.com/Wisconsi···ult.html

-It lists
*Up to 6 times the speed of DSL claim is based on Road Runner's standard download speed of up to 10 Mbps
10 Meg RoadRunner is not the standard service locally... 7 Meg /512k is, atleast in Milwaukee,WI.

The RR Turbo locally is 15 Meg/1 Meg..
bidger

join:2009-12-23
Elmira, NY

Re: Maybe they could update their website...

When was the maximum speed/service available ever the standard?
talz13

join:2006-03-15
Avon, OH

Re: Maybe they could update their website...

said by bidger:

When was the maximum speed/service available ever the standard?
I think he's saying that it should be changed to reflect the fact that standard service is 7mbps there, not 10mbps as implied by the site.

Summit

join:2005-03-14
Marion, OH
Reviews:
·Time Warner Cable
said by AMDUSER:

On their website here: »www.timewarnercable.com/Wisconsi···ult.html

-It lists
*Up to 6 times the speed of DSL claim is based on Road Runner's standard download speed of up to 10 Mbps
10 Meg RoadRunner is not the standard service locally... 7 Meg /512k is, atleast in Milwaukee,WI.
Same in Ohio.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: Maybe they could update their website...

not true for Ohio. That depends on your market.

Marion is the old Adelphia market which is in line with Columbus. Although they are the Mid Ohio Market- the rest of the MOM is still 7/512 on standard. in NEO the Standard is the same- 7-512 The turbo is 15/768.

Cinci and Dayton have their own speeds. If TWC was smart they'd kill the markets and level the speeds across the country to be the same.
--
www.twopugsbrand.com Kosher, Vegan, and Organic Certified Dog and Cat treats/foods and other products!

ds5v50

join:2003-01-22
Fremont, OH

Re: Maybe they could update their website...

said by hottboiinnc:

If TWC was smart they'd kill the markets and level the speeds across the country to be the same.
I 100% agree with that one.

AMDUSER
Premium
join:2003-05-28
Earth,
kudos:1

Re: Maybe they could update their website...

I agree with that as well.. maybe they could start to compete with AT&T's UVerse offerings locally.

jap
Premium
join:2003-08-10
038xx

1 edit
Here in northern NH TWC tiers are
- standard = 8000/512
- turbo = 18000/1000
Nothing over 1mbps is available on residential accounts.

(un)FairPoint DSL is much closer to symmetrical with 3000/768 as the standard offering.

swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS

Re: Maybe they could update their website...

said by jap:

Here in northern NH TWC tiers are
- standard = 8000/512
- turbo = 18000/1000
Nothing over 1mbps is available on residential accounts.
You sure Turbo isnt 15,000/1,000?? I thought the Maine and NH markets were the same across the board since they fall under TW New England.
--
Usenet Block Accounts | Unlimited Accounts

Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
kudos:2
Reviews:
·Time Warner Cable

Re: Maybe they could update their website...

said by swintec:

said by jap:

Here in northern NH TWC tiers are
- standard = 8000/512
- turbo = 18000/1000
Nothing over 1mbps is available on residential accounts.
You sure Turbo isnt 15,000/1,000?? I thought the Maine and NH markets were the same across the board since they fall under TW New England.
that is on the west cosat 15000/2000

jap
Premium
join:2003-08-10
038xx
said by swintec:

You sure Turbo isnt 15,000/1,000??
No, not sure. 15000 sounds just as good to me.

swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS

Re: Maybe they could update their website...

said by jap:

said by swintec:

You sure Turbo isnt 15,000/1,000??
No, not sure. 15000 sounds just as good to me.
»www.timewarnercable.com/northeas···ing.html

15 Down, but up to 22 down with Powerboost. Still waiting for an upload kick.
--
Usenet Block Accounts | Unlimited Accounts

Selenia
I love Debian
Premium
join:2006-09-22
Fort Smith, AR
kudos:2
It's 10/1 with Powerboost for standard around here. 15/1 with Powerboost for Turbo. Standard sees around 20M with Powerboost while Turbo sometimes sees around 30. I am now a standard customer because the Turbo doesn't make anything I do really more efficient due to the low upload speed. 10 mbps sustained downstream is really enough, especially with only a 1 mbps upload. Would consider going back to turbo if they pushed the upstream up a little bit.
--
The new Sony rootkit-Using the ability to remove features you paid for. What's next? Boycott Sony products »[Rant] ps3 update = no more Linux

AMDUSER
Premium
join:2003-05-28
Earth,
kudos:1

Re: Maybe they could update their website...

It's 7 Meg/512k for standard here, although I have seen it spike at 30 Meg with PowerBoost. If I lived in the next county over, and depending on the address, it might be TWC or Charter... although Charters 8 Meg has 1 Meg upload.

jap
Premium
join:2003-08-10
038xx

good move

Nice to see they got on board. Wish it happened long ago ... like before I closed my dedicated account.
Bytezboy

join:2001-05-17
New York, NY

Re: good move

How do we know for sure if the info can only be seen by the customer and the TWC reps?

jap
Premium
join:2003-08-10
038xx

1 edit

Re: good move

BBR passes to a private channel. Additionally, it's dead boring and valueless stuff. You're lucky if the TWC rep pays attention.

fatness
subtle
Premium,ex-mod 01-13
join:2000-11-17
fishing
kudos:14
The direct forums are coded so that the only people who can read an individual thread are the officially authorized ISP staffers, and site admins here. Other members can't read the threads, neither can moderators.

There are also members here who create a second account for the sole purpose of using in the direct forum, to avoid having their direct forum posts tied in any visible way to their main identity here.
--
I don't have a problem!

Hazy Arc

join:2006-04-10
Greenwood, SC

I'm Curious...

How much does DSLR charge ISPs for the ability to have a "private" forum?
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: I'm Curious...

that is something we'll never know but i'm sure the major ISPs don't pay anything.

Hazy Arc

join:2006-04-10
Greenwood, SC

Re: I'm Curious...

I wouldn't be so sure about that...
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: I'm Curious...

why would a company like TWC or Comcast and ATT PAY a little "news" site such as BBR for "support fourms" They can do the same on the phone or by giving PAMs like VZ did.
--
www.twopugsbrand.com Kosher, Vegan, and Organic Certified Dog and Cat treats/foods and other products!

Karl Bode
News Guy
join:2000-03-02
kudos:39
We charge them nothing. The idea is to make sure users get the help you need. They staff the forums, all we do is just sweep up now and again.
Max Greene

join:2000-12-22
Bayonne, NJ

1 recommendation

Re: I'm Curious...

This place has been a godsend since I was an @home user. Lots of helpful people and a great staff. Thanks for the years of enjoyment.

antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
Reviews:
·Time Warner Cable

Re: I'm Curious...

said by Max Greene:

This place has been a godsend since I was an @home user. Lots of helpful people and a great staff. Thanks for the years of enjoyment.
Ditto and same for Adelphia.
Max Greene

join:2000-12-22
Bayonne, NJ
Reviews:
·Boost Mobile

Too late to be a help to me

When I was a TW vict..errr...customer their support was atrocious. Ive never met a group of less helpful support people in my life. Ive since moved to an area with FIOS and CV and while CV couldnt fix my issues they tried hard and were as helpful as they could be. But I now have FIOS and Im never moving somewhere that doesnt have it.

Selenia
I love Debian
Premium
join:2006-09-22
Fort Smith, AR
kudos:2

Re: Too late to be a help to me

Verizon of India was worse, are you kidding? I should say IS worse as I now have to deal with an issue of them still charging me after cancellation and the line being shut off over a month ago. Now both my places are on TWC, whose phone number puts you in contact with our local office. You can keep Verizon of India. I am sure they need love over there too
--
The new Sony rootkit-Using the ability to remove features you paid for. What's next? Boycott Sony products »[Rant] ps3 update = no more Linux
Max Greene

join:2000-12-22
Bayonne, NJ

Re: Too late to be a help to me

No india here in the few times I called.
Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5

Better late than never

Standard is 5/1 in Hawaii. We are getting upgraded toward the end of this year.

As for this direct support, I just clicked on All Forums link and stumbled on it that way. I never thought I would see the day that Time Warner would do something like this...not after how nasty they were to their own techs who posted on their own time in our public RR forum. What an about face! Better late than never, I guess and TW is about the last major ISP to do anything worthwhile. But at least they finally got on board in this regard. Wonder what their position is now if their techs post in the public RR forum? Will they still fire them like they used to do?
--
When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson