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Time Warner Cable Raises Modem Rental Fee. Again.
by Karl Bode 04:51PM Monday Jul 29 2013
Users in our forums say they've received a notice from Time Warner Cable informing them that the company's relatively new modem rental fee will be seeing a bump for the second time in less than a year. Last October, Time Warner Cable introduced the $3 a month rental fee to a rather annoyed public. Last June, Time Warner Cable then informed customers that rental fee would be bumped to $5 a month. Now users are being told that the fee is going to be bumped to $6 a month.

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In their notice sent to subscribers, Time Warner Cable justifies the rapidly ballooning fee with reminders that the company has spent some money on select network investments:
quote:
We continue to invest in our network to make sure you have the fastest, most reliable service you need. Improvements we've made over the past year include:

•a 50% increase in speed for our most popular tier

•Additional Wi-Fi hotspots nationwide -- now access to more than 150,000 free Wi-Fi is available nationwide with standard Internet
Time Warner Cable forgets to mention that they just got done socking customers with rate hikes that should more than cover all of these improvements and then some. They also forget to mention that the company lags counterparts like Comcast when it comes to deploying relatively inexpensive DOCSIS 3.0 speeds. As competition in many of their markets gets weaker courtesy of AT&T and Verizon's disinterest in upgrading DSL users, Time Warner Cable has started trimming back on promotions as well. They're milking you because they can.

Fortunately, this is one instance where customers actually have a choice; remember you really should buy your own modem using Time Warner Cable's list of approved devices so you're not paying the company a penny more than you have to.


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