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Time Warner Cable Repair Crews Out in Force
As Company (Like Everyone Else) Waits For Power to Return
by Karl Bode 02:20PM Wednesday Oct 31 2012
Time Warner Cable says the company has assigned all available resources to tackle service outages, but like all other ISPs -- are largely at the mercy of the power utilities, many of which don't expect to restore power for days or weeks to areas impacted by Hurricane Sandy. According to a blog post from the company, they're still dealing with hundreds of dropped lines in Brooklyn and Queens -- but says that 98% of their crews are out and working around the clock to get things repaired. "All of our hubs in the affected areas are up on backup power," says Time Warner Cable's Jeff Simmermon. "The bottom line is that most customers should be in good shape once Con Ed restores power." We've seen some reports of widepread issues with Time Warner Cable voice services in areas with power.

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ITALIAN926

join:2003-08-16
kudos:2

LOL twiddling thumbs

Theyre "out in force", but cant really do anything until the power returns. Ummmm.

TriForce

join:2008-05-27
Chico, CA

Re: LOL twiddling thumbs

Also, underground vaults with salt water. So yeah they really can't do anything but wait.

FFH5
Premium
join:2002-03-03
Tavistock NJ
kudos:5
said by ITALIAN926:

Theyre "out in force", but cant really do anything until the power returns. Ummmm.

They can repair downed lines and check continuity of circuits. They can put recharged batteries in local hubs until electric power is restored.
--
»www.gop.com/2012-republican-platform_home/
»www.gop.com/2012-republican-plat···onalism/

Simba7
I Void Warranties

join:2003-03-24
Billings, MT

Re: LOL twiddling thumbs

About all they can do at the moment.

At least they're doing something.. instead of waiting.. The entire east coast looks like a war zone. The best move is to get people working instead of worrying.

jfleni

@bhn.net
How are they going to recharge hubs with no power? Putt-putt gas generators? Diesel plants in the trucks? Unlikely or even impossible!

Simba7
I Void Warranties

join:2003-03-24
Billings, MT

Re: LOL twiddling thumbs

said by jfleni :

How are they going to recharge hubs with no power? Putt-putt gas generators? Diesel plants in the trucks? Unlikely or even impossible!

Modified treadmill.

FFH5
Premium
join:2002-03-03
Tavistock NJ
kudos:5
said by jfleni :

How are they going to recharge hubs with no power? Putt-putt gas generators? Diesel plants in the trucks? Unlikely or even impossible!

Charge replacement batteries off-site and swap the depleted batteries out and put the charged ones in. Duh!!
--
»www.gop.com/2012-republican-platform_home/
»www.gop.com/2012-republican-plat···onalism/

sk1939
Premium
join:2010-10-23
Mclean, VA
kudos:10
Reviews:
·T-Mobile US
·Verizon FiOS

Re: LOL twiddling thumbs

said by FFH5:

said by jfleni :

How are they going to recharge hubs with no power? Putt-putt gas generators? Diesel plants in the trucks? Unlikely or even impossible!

Charge replacement batteries off-site and swap the depleted batteries out and put the charged ones in. Duh!!

Where in a city where people are lining up for blocks to charge their cell phones would you propose they do that? The only non-flooded tunnel out of the city is the Lincoln tunnel which I believe is still closed.

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
They can repair and test obviously damaged and destroyed infrastructure but until the power's back on service will not be restored, I think that was the point they were making.

They'll be busy for some time.
--
"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini

ITALIAN926

join:2003-08-16
kudos:2

Re: LOL twiddling thumbs

Well, what exactly is Time Warner doing that Cablevision, Comcast, Verizon, and AT&T is not?
Its just an advertisement secretly installed into a headline.
15444104
Premium
join:2012-06-11

Re: LOL twiddling thumbs

said by ITALIAN926:

Well, what exactly is Time Warner doing that Cablevision, Comcast, Verizon, and AT&T is not?
Its just an advertisement secretly installed into a headline.



I've noticed that TWC gets a LOT of headline action on the front page of this site. I agree seems like product placement via website. LOL
Crookshanks

join:2008-02-04
Binghamton, NY

Time Warner is incompetent

Exhibit A

And people wonder why I advocate in favor of POTS.
elray

join:2000-12-16
Santa Monica, CA
Reviews:
·Time Warner Cable
·EarthLink

Re: Time Warner is incompetent

A sticker with the direct dial emergency PSAP number, placed on the phoneset, worked long before we had "911". It works just as well today.

Nowadays, the 911 operators will argue with you for over four minutes before dispatching. You're better off getting a ride the local emergency room. I've been complaining about this for a decade; only very recently was it finally admitted.

»latimesblogs.latimes.com/lanow/2···out.html
Crookshanks

join:2008-02-04
Binghamton, NY

Re: Time Warner is incompetent

said by elray:

A sticker with the direct dial emergency PSAP number, placed on the phoneset, worked long before we had "911". It works just as well today.

Be that as it may, there is zero excuse for a telecom provider failing to properly route 911 calls.

I won't even get started on TWC's product dying during routine power outages, something that never happens with POTS.
elray

join:2000-12-16
Santa Monica, CA
Reviews:
·Time Warner Cable
·EarthLink

Re: Time Warner is incompetent

said by Crookshanks:

said by elray:

A sticker with the direct dial emergency PSAP number, placed on the phoneset, worked long before we had "911". It works just as well today.

Be that as it may, there is zero excuse for a telecom provider failing to properly route 911 calls.

I won't even get started on TWC's product dying during routine power outages, something that never happens with POTS.

And I won't get started on how telco POTS dies routinely when the lights are on. Or maybe I will!

Much as I'd like POTS to be rock-solid and work like it was once designed, it hasn't for decades, and the billing and customer service nightmare means it just isn't worth it.

TWC dialtone may not be perfect, but it works far better than POTS for us, at half the price, with twice the feature set, and I'll take a $3/month prepaid cellphone over telco's $8/month "insurance" plan that gets you a service appointment week(s) after the line fails with the first rain.

There may be no excuse for telecom providers failing to route calls properly, but the regulators were of no help when telco started randomly routing our inbound traffic all over the county - nearly putting us out of business. The only thing that saved us was competition; telco was completely and utterly useless.
Crookshanks

join:2008-02-04
Binghamton, NY

Re: Time Warner is incompetent

Your experiences are unfortunate. Personally, I've seen POTS continue to function even my CPE (commercial wiring blocks and distribution panels) was literally underwater. I've also seen TWC's product fail to come back online for more than a week after our floods last year, in spite of there being no damage whatsoever to our location. In 31 years the only problem I've ever had with POTS was a routing issue when my long distance provider managed to muck things up. Of course, that only impacted non-local calls, I'll wager that 911 still worked....

Competition is nice, but it's not a level playing field between POTS and VOIP, not when POTS has to eat an assortment of fees not levied on VOIP, and when VOIP has to meet none of the reliability/availability metrics imposed upon it by regulators.
elray

join:2000-12-16
Santa Monica, CA
Reviews:
·Time Warner Cable
·EarthLink

Re: Time Warner is incompetent

said by Crookshanks:

Your experiences are unfortunate. Personally, I've seen POTS continue to function even my CPE (commercial wiring blocks and distribution panels) was literally underwater. I've also seen TWC's product fail to come back online for more than a week after our floods last year, in spite of there being no damage whatsoever to our location. In 31 years the only problem I've ever had with POTS was a routing issue when my long distance provider managed to muck things up. Of course, that only impacted non-local calls, I'll wager that 911 still worked....

Competition is nice, but it's not a level playing field between POTS and VOIP, not when POTS has to eat an assortment of fees not levied on VOIP, and when VOIP has to meet none of the reliability/availability metrics imposed upon it by regulators.

I agree that POTS does not compete on a level playing field - I've been campaigning against the taxes and fees since they started applying them - my first phone bill was literally one page, with one entry on it. "Residential Flat Rate Service". Unfortunately, between Harold Greene and Al Gore along with a cadre of state and local officials, Telco has been a convenient target to tax us all indirectly.

There are a lot of specialized facilities that would still do better with POTS than relying on IP-routed or wireless facilities - but one can no longer rely on using POTS alone - and by the time you deal with the headaches of telco billing, repair and customer service, you're often better off substituting a pair of alternative communication paths.

I've had quite a few issues with POTS routing over the years. Telco never, ever, ever, had any interest in correcting them; the regulator was of no use either. We had serious trouble with telco providing dialtone, so bad that we had to hire a moving van. Twice.

As much as I'd prefer to see a regulated telco delivering top-notch quality service, they aren't and won't, and a majority of customers wouldn't pay for it, so we make do with creative competitive solutions.

AMDUSER
Premium
join:2003-05-28
Earth,
kudos:1
Reviews:
·AT&T U-Verse
·Time Warner Cable
I had TWC phone for about 6 years... it was [and I believe still is ] unreliable.. at least locally: with issues ranging from missing calls, caller ID showing someone is calling [friends / family calling] - yet when I picked up the phone no one there!, the phone mysteriously having - "were sorry all circuits are busy" - even after I'm on the phone with someone - dropping the call..

So far the At&t Uverse phone is far more reliable...
Crookshanks

join:2008-02-04
Binghamton, NY

Re: Time Warner is incompetent

said by AMDUSER:

with issues ranging from missing calls

That's actually another pet peeve of mine. I really hate calling friends and getting fast busy signals. TWC should include (for free, IMHO) the option of system-side v/m, so you could at least leave messages for people during such times!
bn1221

join:2009-04-29
Cortland, NY
Well there is a reason why TWC VoIP is 19.99 a month and Verizon POTS is 39.99 a month.
Crookshanks

join:2008-02-04
Binghamton, NY

Re: Time Warner is incompetent

Baseline POTS can be had for <$30/mo, even after taxes/surcharges, most of which can be blamed on Uncle Sam rather than the telco.

As an aside, my new hometown and surrounding areas are served by Blue Ridge Cable. They trucked in little portable generators that were stacked on top of every single repeater/distribution hub in the area. We never lost cable TV, and friends of mine with their phone product indicate that it never went down either.

Kudos to BRC, but it annoys the hell out of me that a comparatively tiny cable company can manage to do this, while TWC utterly failed to pull it off in Binghamton in the aftermath of Irene and Lee. Multiple friends of mine (including business accounts) were without service for a week or more, and TWC had no explanation other than "It is NYSEG's fault."

(FYI for people not familiar with the area, NYSEG is the local power utility)
bn1221

join:2009-04-29
Cortland, NY

Re: Time Warner is incompetent

I challenge you to find me a POTS provider in zipcode 13327 for under 45 per month (fees and so on)

batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ

1 recommendation

Ja ja

I have a Verizon copper land line and it is working, 62 hours with no power. My Verizon 4G modem is how I'm laughing at all the people who think cheap is just as good.

BTW at&t and T-Mobil cell service is out too.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

squawking..

the majority of the resources utilized to restore power are on Manhattan.. because that will restore the LARGEST number of customers due to building density. so.. be thankful.. the outer boroughs will probably want to become separate counties after this storm, for breaking the camel's back in the last straw raw deal they get when disaster strikes-- they get neglected.

bignvenice

@verizon.net

cable repair

we never lost power but have been without cable for a week now so I guess the power theory is a poor excuse