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Time Warner Cable: We Raise Broadband Rates Because We Can
And they can because competition in their markets often stinks...
by Karl Bode Thursday 04-Mar-2010 tags: competition · business · alternatives · bandwidth · Op/Ed · cable · RoadRunner Cable
Speaking at an investor conference in San Francisco this week, Time Warner Cable chief operating officer Landel Hobbs told attendees that the carrier raises broadband prices not because they have to -- but because they can. "Consumers like it so much that we have the ability to increase pricing around high-speed data," noted Hobbs. You might recall Mr. Hobbs from the Time Warner Cable metered billing fiasco, when he tried to convince consumers that they wanted low caps and high per gigabyte overages. Not only did Hobbs think low caps and $2 per GB overages were "only fair," he tried to argue that they'd "actually encourage more use of broadband overall." Consumers didn't agree.

"Consumers like it so much that we have the ability to increase pricing around high-speed data,"
-Time Warner Cable COO Landel Hobbs
So what allows Mr. Hobbs to ignore reality, his customers, and raise prices without worrying about consumers running to other carriers or an overall negative consumer brand reputation? Competition, or more accurately, a lack thereof.

Limited competition means Time Warner Cable also hasn't had to rush toward DOCSIS 3.0 upgrades. Comcast, the nation's largest carrier, is quickly approaching 90% DOCSIS 3.0 coverage across its larger footprint. Even smaller, less profitable carriers like Suddenlink and Mediacom have been working at a faster pace than Time Warner Cable. According to recent cable industry data, DOCSIS 3.0 upgrades now read 43% of the nation's 120 million homes served by cable. Time Warner Cable? 2,000 users in select portions of one market.

Verizon FiOS is available in roughly only 10% of Time Warner Cable's overall markets, and Time Warner Cable doesn't have to try very hard to lure subscribers that have grown tired of sluggish DSL and high landline prices. Time Warner Cable's also helped by the fact that Verizon's all but giving up on rural DSL service, either selling or simply ignoring many of these Time Warner Cable markets. In many instances the companies that are buying them take on so much Verizon debt, they can't afford to upgrade.

Penetration of AT&T U-Verse is actually higher in Time Warner Cable markets -- approaching 20%. But AT&T's top broadband speeds max out around 24 Mbps at shorter loop lengths, and AT&T's been struggling to get line-bonded VDSL service working. Both AT&T and Verizon have put their next-gen expansion plans in hibernation mode, so Time Warner Cable has the luxury of time. With expensive last-generation DSL most of their subscribers' only alternative, they also have the luxury of high prices.

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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4

WOW....

Now that is just right up there with AT&T "increasing value" by raising rates.

jeffro

join:2007-04-20
Bay City, MI

Re: WOW....

Wonder what the weathers like this time of year on his planet?
nevtxjustin

join:2006-04-18
Dallas, TX

Re: WOW....

said by jeffro:

Wonder what the weathers like this time of year on his planet?
Weatherhbug and Intellicast don't have a zip code for the Shirley MacLaine universe

Grail Knight
Qui audet adipiscitur
Premium
join:2003-05-31
Valhalla
kudos:6
quote:
Wonder what the weathers like this time of year on his planet?
Well it is probably raining money.
--
"I know who I am. I'm a dude playing a dude disguised as another dude."

Jafo232
You Can't Spell Democrat Without Rat.
Premium
join:2002-10-17
Boonville, NY

Re: WOW....

I say this every time I see one of these TW articles. I am directing this to Time Warner themselves whose internal teams DO read these: Yes, I am currently a subscriber, but woe to you the day a real alternative comes to my area. I will drop you like a cheap pair of shoes and never come back.

Think about that when you do/say idiotic things this article reports on.
--
Peace, Love & PHP..

Grail Knight
Qui audet adipiscitur
Premium
join:2003-05-31
Valhalla
kudos:6
Reviews:
·Time Warner Cable

Re: WOW....

Relax.

If you rely on TWC teams reading feedback on forms vs. picking up the phone and calling TWC Headquarters you are not really being serious about getting the word to them.

Did you think about that?
--
"I know what dude I am. I'm the dude playing the dude, disguised as another dude."
SunnyD

join:2009-03-20
Madison, AL
said by ptrowski:

Now that is just right up there with AT&T "increasing value" by raising rates.
Yep... "increasing value"... for their shareholders.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA

Re: WOW....

Yeah - when they said increasing value, they didn't say who that increased value was for.
--
Canada = Hollywood North
chronoss2009
Premium
join:2008-09-23
kudos:2
why doesn't Canada let time warner cable invest and run Canadian ISPS OH YA we have a law right now preventing it wew saved.....OH wait conservatives want to remove that law now.

YUP perfect example of what your going to get with conservatives.
Harper didn't goto the Olympics to promote canada no it was was to gt fresh new orders form his masters in the usa
gorehound

join:2009-06-19
Portland, ME
it is sad that slime warner is the only game in town for portland,maine.
that guy is an asshole.hobbs you suck
Lets Go

join:2005-03-05
Homer, NY

Welcome to America

They will charge as much as the market will bare and not a penny less.
--


espaeth
Digital Plumber
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Minneapolis, MN
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Re: Welcome to America

said by Lets Go:

They will charge as much as the market will bare and not a penny less.
That's why it's the land of opportunity.
Lets Go

join:2005-03-05
Homer, NY

Re: Welcome to America

said by espaeth:

said by Lets Go:

They will charge as much as the market will bare and not a penny less.
That's why it's the land of opportunity.
You are 100% correct. I bet there are very few people that would tell their employer "You know what I, I would work for less $$" You will work for as much as your employer is willing to pay, and not a penny less.

If you want a socialist company move to France. Or stick around the U.S. for a couple more years
--


JasonOD

@comcast.net

Re: Welcome to America

Ha! ha! ha! I don't think that's so true anymore, people are hungry.

Augustus III
If Only Rome Could See Us Now....

join:2001-01-25
Gainesville, GA
said by Lets Go:

said by espaeth:

said by Lets Go:

They will charge as much as the market will bare and not a penny less.
That's why it's the land of opportunity.
You are 100% correct. I bet there are very few people that would tell their employer "You know what I, I would work for less $$" You will work for as much as your employer is willing to pay, and not a penny less.

If you want a socialist company move to France. Or stick around the U.S. for a couple more years
You have no clue in frozen hell what socialism is do you?

Corporatism != reality.

We have corporatism. There is no recession. They made it by stealing and bankrupting people with fees, penalties, price hikes etc. Little here, little there.. at the end you are in the red.
Lets Go

join:2005-03-05
Homer, NY

Re: Welcome to America

said by Augustus III:

You have no clue in frozen hell what socialism is do you?

Corporatism != reality.

We have corporatism. There is no recession. They made it by stealing and bankrupting people with fees, penalties, price hikes etc. Little here, little there.. at the end you are in the red.
One word: LIBERAL

Maybe if you move to France it would better align with your political views.
--


Job

@airband.net
Free markets require personal freedom to choose. Choice requires multiple options by service and price. Options by service and price require actual competition. Where there is no actual competition there is no possibility of choice and therefore no real freedom. Unregulated monopoly capitalism is not a free market any more than it has proved to be. Right now, in the current "free telecom market" I have to pay the 'loser' duopoly to choose when "I choose" to use the other 'winner' duopoly.

roc5955
Premium
join:2005-11-26
Rosendale, NY
said by espaeth:

said by Lets Go:

They will charge as much as the market will bear and not a penny less.
That's why it's the land of opportunity.
If you call ripping people off, "opportunity." I suppose we all could go without broadband. Yeah right.
They are only doing this because there is no competition in some areas, like mine, and they can raise their rates until people can no longer afford them.
--
"Understanding is a three-edged sword."

jadebangle
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join:2007-05-22
00000
Reviews:
·SureWest Internet
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said by espaeth:

said by Lets Go:

They will charge as much as the market will bare and not a penny less.
That's why it's the land of opportunity.
What do you mean by that?

what opportunity?

espaeth
Digital Plumber
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join:2001-04-21
Minneapolis, MN
kudos:2
Reviews:
·Clear Wireless

Re: Welcome to America

said by jadebangle:

said by espaeth:

That's why it's the land of opportunity.
What do you mean by that?

what opportunity?
I mean it's a place where a guy can put a rock in a box along with an instruction sheet, call it a pet, and become a millionaire.

The principle factor in determining profit is, and always has been, what the public is willing to pay for a good or service.

BF69
Premium
join:2004-07-28
Camden, TN
said by Lets Go:

They will charge as much as the market will bare and not a penny less.
What market? Last I check Time Warner is the sole cable company in 99% of it's area.
qworster

join:2001-11-25
Bryn Mawr, PA

4 edits

We're pricks-because we CAN be!

And since the Bush FCC gave us a de-facto broadband monopoly most everywhere we are we've got the public by the BALLS-and we squeeze them as hard as we can!
Skippy25

join:2000-09-13
Hazelwood, MO

Re: We're pricks-because we CAN be!

Who started to dismantle the Telcom Act of 1996 pretty much before the ink even dried?

Oh that's right it was Clinton.... you guys are all the same.
qworster

join:2001-11-25
Bryn Mawr, PA
Reviews:
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·DSL EXTREME

Re: We're pricks-because we CAN be!

said by Skippy25:

Who started to dismantle the Telcom Act of 1996 pretty much before the ink even dried?

Oh that's right it was Clinton.... you guys are all the same.
WRONG!!!

It was the Bush FCC in the SCOTUS "BrandX" case that killed competition in Cable Internet. It AGAIN was the Bush FCC that killed competition in DSL by 'deregulating' it out of existance!
Get your facts straight next time!
APG
Premium
join:2007-01-13

Let's get real

If it's true there's no competition in the broadband market, we have to ask ourselves why that is.

The answer is so obvious most people miss it: there's no profit in it.

Let's get serous for a change... if any company in any business sees a chance to make money, they're going to take it. Verizon saw a chance for dollars, and they created FiOS... but only in a relatively small area where they felt they could turn a profit.

Don't blame TWC, or Comcast, or anybody else. It's just the nature of the business.

(Of course, money won't matter to the people who want Socialized Internet.)

FBGuy
yippee ki yay
Premium
join:2005-03-19
Reviews:
·Comcast
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Re: Let's get real

they would all turn a profit if they went FTTH.

they don't because they only want short term profits. FTTH would be a long term profit motive. but investors these days are too short sighted to realize that.
--
sbcglobal.net speedtest result 11/11/09 - 5256kbps

espaeth
Digital Plumber
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Re: Let's get real

said by FBGuy:

they would all turn a profit if they went FTTH.
Ask the residents of Provo, Utah about that.

»Re: Liars

If FTTH was a slam-dunk for profits we would see more of it deployed.

Gbcue
Almost P.E.
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Santa Rosa, CA
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Reviews:
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Re: Let's get real

said by espaeth:

said by FBGuy:

they would all turn a profit if they went FTTH.
Ask the residents of Provo, Utah about that.

»Re: Liars

If FTTH was a slam-dunk for profits we would see more of it deployed.
If only a majority of their money wasn't spent on lobbying against those lobbying against them and lawyers for their lawsuits from cable Cos and telcos.
--
My Blog 2.0
iansltx

join:2007-02-19
Golden, CO
kudos:2
Correction: there's plenty of profit...after you pay the initial construction costs for your last mile. The rest of the infrastructure is esy to upgrade, and this is why we see VDSL instead of fiber for Qwest and AT&T...
Necronomikro

join:2005-09-01
No profit in it? Maybe for competitors who get their tires slashed by the incumbents.

vzw emp

@144.191.148.x
said by APG:

If it's true there's no competition in the broadband market, we have to ask ourselves why that is.

The answer is so obvious most people miss it: there's no profit in it.
I don't buy that argument for a second. There's plenty of money to be made, that's not what stops a competitor from entering the market. Sure, there a other challenges to starting an ISP, but the millions of dollars spent and the sleazy tactics used by incumbent ISP's are a major hurdle. The deck is so stacked against any newcomer it's almost impossible to succeed.

Check your history. Incumbuent ISP's have used our judicial system to discourage competition. They lobby (bribe) our elected officials to write laws favorable to their position (or pass along laws they themselves have written). They use "astroturf" groups to spread disinformation. Their tactics are not only despicable, they are downright anti-competitive. Instead of competing on the merits of their own service they spread lies and fear about a potential competitor.

All this so idiots like this Hobbs guy can sit in his little utopia and claim his customers "like" it when he raises prices. The real truth is that his customers are victims of a duopoly at best, and the only reason they haven't jumped ship is because there's nowhere to jump.

Jason Levine
Premium
join:2001-07-13
USA

No competition

Where I live I can get Time Warner Cable's Roadrunner or Verizon... But not FIOS. Only Verizon DSL. And since Verizon is increasingly pushing DSL out as an advertised (and supported) option, I'm basically left with Time Warner Cable as my only high-speed ISP choice. They can double the price of their services and I pretty much *have* to pay it if I want high speed Internet access at my house.

Oh and that "low caps + overage charges will encourage people to use the Internet"? The unsaid ending is "will encourage people to use the Internet for low bandwidth purposes and dissuade them from using online video which competes with our cable TV monopoly." I use Netflix to stream movies and TV shows and would easily hit those ridiculously low caps Time Warner Cable wanted to set. So I'd be forced to either pay huge fees for the "privilege" of watching shows online or stop watching shows online entirely. (I'd likely do the latter since I couldn't afford the former.) It's not an action to save their network from bandwidth hogs, it's an action to save their cable TV monopoly from Internet-based competition.
--
-Jason Levine
Support a children's charity. Buy a calendar and/or a photo book. Shooting For A Cause
beaups

join:2003-08-11
Hilliard, OH

Re: No competition

So can you get Verizon DSL or can you not get Verizon DSL?
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
Reviews:
·WOW Internet and..

Re: No competition

he can get VZ DSL just complaining that VZ is selling off most of the areas and doesn't advertise it.

And as far as supporting the service; if they bill for the service they have to support it. especially if you pay a monthly service fee.
--
www.two-pugs.com www.twopugsbrand.com
NateCohen

join:2005-10-10
Schenectady, NY

Fios

Loving the FIOS...
will never go back to Time Warner EVER again!

jadebangle
Premium
join:2007-05-22
00000
Reviews:
·SureWest Internet
·AT&T Yahoo
·Comcast

Re: Fios

said by NateCohen:

Loving the FIOS...
will never go back to Time Warner EVER again!
these company lie about fios being more expensive
they say their service while slower is much cheaper lol
surewest fios offer 29.99 1mbit/1mbit
which is for people who just want a connection and don't need speed. the people who just need to look at webpage and download mp3
fast enough for youtube video and myspace junkies
verizon fios don't offer lower tier because they have DSL
the company whos speed have terrible upload does not suit some of us who need to upload files or share files online which can take much longer vs a symmetrical connection
we talking night and day difference.
many youtube user upload low quality video because their upload are 256k to 512kbps
if they were to upload high quality video, it would take hours.
this is because they rather spend time chatting then to upload nice quality video.
if you just chat and dont care about video even a dialup at 5 bucks a month will do nicely

Razzy12345

@rr.com

bah

Cmon Verizon get your ass in gear and lay some fiber on my street. F TW.
amungus
Premium
join:2004-11-26
America
Reviews:
·AT&T DSL Service

No surprise

Cox pretty much did the same thing, but at least speeds increased!

Went from 9 to 12Mbps (download) recently. Small increase in price (something around $2 I think), but if I really wanted, I suppose I could drop to the 3Mbps service for a few less bucks...

TW (seems like they're saying) - We have you by the 'you know whats' and that's why we raised prices - you're welcome.

tphillips
Premium
join:2009-02-04
Apopka, FL

1 edit

The Golden rule

Well when your total compensation is over 5M. I don't think you care about the needs of the common folk.
»investing.businessweek.com/resea···r=USC:TB

Markonomics

@comcast.net

approval from:
roc5955 See Profile

Internet is not a "free" market

There are significant and artificial barriers to entry the prevent this from being a true "free" market in which competition for the customer's money determines price.

That they are raising rates at a time when people have less money is proof of that.

This is not what capitalism is about. In fact, it's the failure on the part of our collective power to enforce free market capitalism (i.e., regulations) that's causing this issue.

Blame the FCC, Clinton, Bush and Obama. They're the ones who should be pushing for better regulation of industry to ensure free and fair competition.

America's supposed to be the nation where the little guy can dream big and win. Not today.

fifty nine

join:2002-09-25
Sussex, NJ
kudos:1

Complain

If you feel they are overcharging you, you should complain to whoever granted them a cable franchise in your area.

After all, they were granted access to your land via utility easements and I'm sure you didn't get a penny in return.

roc5955
Premium
join:2005-11-26
Rosendale, NY

Re: Complain

said by fifty nine:

If you feel they are overcharging you, you should complain to whoever granted them a cable franchise in your area.

After all, they were granted access to your land via utility easements and I'm sure you didn't get a penny in return.
What's complaining going to get you if they are the only game in town?
--
"Understanding is a three-edged sword."
chuenl

join:2002-01-03
Bellevue, WA

4 edits

Raise price because we can?

Time Warner is as much as a monopoly as Comcast.

jadebangle
Premium
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00000
Reviews:
·SureWest Internet
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Re: Raise price because we can?

said by chuenl:

Time Warner is as much as a monopoly as Comcast.
you forget to mention ATT, charter, and many company name run by the same people.
clever and tricky?

ArgMeMatey

join:2001-08-09
Milwaukee, WI
kudos:1
Reviews:
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Where's that dumb pipe, anyway?

Time Warner Subscriber:
O Google, Google, wherefore art thou Google?
Deny thy father and refuse thy name;
Or if thou wilt not, be but sworn my love
And I'll no longer be a Time Warner subscriber.

Google:
[Aside] Shall I hear more, or shall I speak at this?

Time Warner Subscriber:
'Tis but thy name that is my enemy:
Thou art thyself, though not Google.
What's Google? It is nor cable nor pole,
Nor amp nor modem, nor any other part
Belonging to a provider. O be some other name!
What's in a name? That which we call high speed
By any other word would be as fast;
So Google would, were it not Google call'd,
Retain that dear perfection which it owes
Without that title. Google, doff thy name,
and for thy name, which is no part of thee,
Take all myself.

Adapted from Romeo And Juliet Act 2, scene 2, 33-49
--
USNG:
16TDN2870
Find your Lat-Long:
Geocoder

Anon51

@cwwimax.net

Pricing

Just wait..
We were told that pricing for internet, TV services and phone are all going up, to keep the 27% profit built into the system. Also, the executive team are getting their bonuses again, while the front-line personnel are getting squat.
Just more of the same here at TW Cable, but the sheeple keep buying it...
I don't understand it, but they do !
At least my paycheck hasn't bounced... YET!

AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ

This kind of thinking....

....killed AOL

ReVeLaTeD
Premium
join:2001-11-10
San Diego, CA

Personal experience

I pay for Time Warner's highest speed tier - 20Mbps down, 2 Mbps up - and they haven't hiked the rate yet. Every other tier gets it, mine does not. I contemplated downgrading it as I have less of a need for speed, but then I realized that there's really no point. Better to be at the highest tier with no increases than a lower one that is constantly hit with additional fees. Also the tier has gone up in speed twice if I recall correctly. I'm sure eventually it will go up, and I will then consider degrading. But for now I've got no complaints from their internet service.

Verizon doesn't want my business as they refuse to wire the area for FiOS even though it's next to upscale, otherwise I would buy it.

AT&T and me have a problem - never mind that the prices aren't better than what I get now, but their "no dumb pipe" mentality is a turn off. I don't want all room video or recording. All I want is fast, reliable internet. I've had major issues with PacBell and SBC (now AT&T) and don't want to relive those memories.

For some of us Time Warner is the logical choice.

fonzbear2000
Premium
join:2005-08-09
Saint Paul, MN

Comcast>>>>>>>>>>Time Warner

Comcast, who has the FASTEST cable internet speeds in the country and had NEVER raised their internet price>>>>>>>>>>>>>>>TW
--
»Please check out the band my sister, Emily is in
sludgehound

join:2007-03-12
New York, NY

Whatever the traffic will bear.

Burn baby burn. They own it. You want it. Riot if can't afford it.
Or speak to a Higher Tier.

kingdome74
What Have You Done
Premium
join:2002-03-27
Syracuse, NY
kudos:2
Reviews:
·Verizon FiOS
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KNOCK KNOCK

That's me knocking on Windstream's DSLAM 20 feet from window. I love my 15/1 pipe but after this last round of unneeded and unwarranted price gouges I'm talking to them again. I had their service for a couple years ten years ago and they are looking better again after TW's constant braying about their speed and their continuing efforts to make sure you can only use it with a meter attached. Fuck TW. I really am past the point of caring about speed if it comes with this drunken assertion they can slap their balls on my face like child molester at a Girl Scout picnic.
--
SUNY Oswego Ranked #1 Div III Hockey - Go Lakers!
Obama our Drunk-in-chief.
dank105

join:2002-10-10
Port Townsend, WA

Don't you think that there should be a revolt of some kind?

The Cable companies, Telephone companies, Oil companies, Drug companies, Insurance companies, Wall Street Banking have all been thumbing their noses at the consumer and if you don't like it, move to Haiti or Chile. Their attitude is so disgusting and pernious that they have given Capitalism a bad name. Without regulatory agencies that can't be bought off, we are doomed. Freedom is being snuffed out right before our eyes.
firedrakes

join:2009-01-29
Arcadia, FL

Re: Don't you think that there should be a revolt of some kind?

wow. yeap thats time warner. they did the same with cable and guess what happen to that!

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