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Time Warner Cable's One-Sided Conversation on Usage Billing
Company Pretends to Care What You Think
by Karl Bode 08:35AM Wednesday Jul 25 2012
After Time Warner Cable took a public relations beating for pushing low caps and high per byte overages on consumers back in 2009, the company has been stepping very carefully in what is quite obviously their relentless desire to charge consumers broadband overages. Early this year their metered billing option returned to a few tiny markets as a voluntary option named "Internet Essentials," which provides a dubious $5 in "savings" if you agree to a 5GB cap with $1 per gigabyte overages. As part of this launch, the company has claimed they're interested in having a "dialogue" with users about the new pricing option, but as Stop the Cap notes, the website that Time Warner Cable is using for this supposed "conversation" appears to have been censoring all public comments on the new plan. Despite caps and overages being hugely unpopular, just one user comment has been posted to the site (it's not even on topic). Perhaps users can contribute their (polite) thoughts to the supposed conversation and let us know if Time Warner Cable publishes them?

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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4

Thank you.

"Your comment has been submitted and may be selected for display in a representative selection of comments. Note that not all comments will appear".

dellsweig
Extreme Aerobatics
Premium,MVM
join:2003-12-10
Campbell Hall, NY
kudos:1

1 recommendation

Re: Thank you.

Just looked at my last three months WAN usage - I average 110G a month down......

This is not going to be pretty (5GB cap)
--
Nothin' left to do but smile smile smile

skuv

@rr.com

Re: Thank you.

So you CHOSE the Internet Essentials package then?
Chubbysumo

join:2009-12-01
Superior, WI
Reviews:
·Charter

Re: Thank you.

said by skuv :

So you CHOSE the Internet Essentials package then?

Its a choice now, but given their moves in the past, this is just baby steps to impose canada like lowcap/high overage models in the USA. Its a choice now, but i would bet you everything I own that in 1 year, its mandatory.

djrobx
Premium
join:2000-05-31
Valencia, CA
kudos:2

Re: Thank you.

Or if they follow AT&T Wireless' lead, you'll have unlimited data, throttled to dialup speeds after the first 5gb.
--
AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.
innoman
-
Premium
join:2002-05-07
Dallas, TX
kudos:1
Reviews:
·VoicePulse

Re: Thank you.

They can't even get their meters right for that. I started out a month with like 4GB because I used about 25 the month previous. I stopped using data heavily several days before.

(I sync'd and unsync'd my spotify playlists just to get my usage up; they sent me a text that month explaining that if I went over 3GB again in any future billing cycle, I would be throttled. I usually am around 1.5-2.5GB/month... I was traveling. Makes me so annoyed. If they would have said they'd throttle me if I went over 3GB in the next 3 billing cycles, I wouldn't have cared.
innoman
-
Premium
join:2002-05-07
Dallas, TX
kudos:1
"All questions and comments are reviewed at least once per week, and the site is updated based on the volume of questions and comments we receive. "

That is also stated on the site
sandman_1

join:2011-04-23
11111

No Caps

Hardly anyone wants caps on wired service so it is not surprising to see them not display those comments. And only $5 savings? Come on Time Warner, that is just dumb. That and any cap on wired service is dumb.

FFH
Premium
join:2002-03-03
Tavistock NJ
kudos:5

just one user comment has been posted to the site - not

There is 51 comments. You just have to wait about 5 secs for them to appear when going to the web page, then keep pressing the "next page" option to see all of the 51 comments.
»twcconversations.com/
--
»www.mittromney.com/s/repeal-and-···bamacare
»www.mittromney.com/issues/health-care

bobjohnson
Premium
join:2007-02-03
Orlando, FL
Reviews:
·AT&T U-Verse
·T-Mobile US
·Sprint Mobile Br..

1 edit

1 recommendation

Re: just one user comment has been posted to the site - not

That's for the fighting rising costs conversation... The Internet Essentials tab only has one comment... And I got the same response as ptrowski See Profile

Edit: I bet if we add a comment saying something like "Caps are great. It keeps my internet faster." Or something stupid like that it will get published. Someone want to try?

FFH
Premium
join:2002-03-03
Tavistock NJ
kudos:5

Re: just one user comment has been posted to the site - not

said by bobjohnson:

That's for the fighting rising costs conversation... The Internet Essentials tab only has one comment... And I got the same response as ptrowski See Profile

My bad. FWIW, none of the comments seem to address the topics they are in. All of the comments seem to be about not liking the content companies.
--
»www.mittromney.com/s/repeal-and-···bamacare
»www.mittromney.com/issues/health-care

bobjohnson
Premium
join:2007-02-03
Orlando, FL
Reviews:
·AT&T U-Verse
·T-Mobile US
·Sprint Mobile Br..

Re: just one user comment has been posted to the site - not

said by FFH:

My bad. FWIW, none of the comments seem to address the topics they are in. All of the comments seem to be about not liking the content companies.

And i'm sure it's meant to be that way. TWC is a company that never accepts fault on anything, so it's no surprise that they are censoring internet comments down to what amounts to someone elses fault.
--


ptrowski
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Putnam, CT
kudos:4
said by FFH:

There is 51 comments. You just have to wait about 5 secs for them to appear when going to the web page, then keep pressing the "next page" option to see all of the 51 comments.
»twcconversations.com/

One comment on the Essentials Internet Plan. Nice try though.

sivran
Seamonkey's back
Premium
join:2003-09-15
Irving, TX
kudos:1

Re: just one user comment has been posted to the site - not

And that one comment doesn't even address the Essentials plan.
Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5
said by FFH:

There is 51 comments. You just have to wait about 5 secs for them to appear when going to the web page, then keep pressing the "next page" option to see all of the 51 comments.
»twcconversations.com/

No, you are looking at the comments on the Hearst - ABC recent blackout that lasted almost two weeks. (Well, it was ABC here...NBC or CBS in some other Hearst/TWC markets). There are 51 comments for the Hearst Blackout and a LOT of us did not see our comments published on that issue.

There is only ONE comment on the Essentials Internet Plans.
--
When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson
Chubbysumo

join:2009-12-01
Superior, WI
Reviews:
·Charter

is anyone surprised?

I for one am not surprised that TWC is putting "spin" on their website to make themselves look good. Have you noticed that there is lots of "comments" in the other tabs that support TWCs position, but only 1 out of place comment on the internet essentials tab? I would bet they are not getting that many positive comments to put out because people see this for what it is, a rate increase.

If ISPs want "true" per byte billing, they need to be regulated like power companies to ensure they are charging the correct amount and that their meters work, otherwise, its just a "flat rate with overages" model that is there simply to increase profits and jack up prices.
axus

join:2001-06-18
Washington, DC

Re: is anyone surprised?

If ISPs had "true" per-byte billing, "grandma" would be paying about $2 per month for access. Per-byte by itself would be popular, but the high monthly rate + overages is what nobody wants.
openbox9
Premium
join:2004-01-26
Germany
kudos:2

Re: is anyone surprised?

I'd be surprised if most companies could/would turn the lights on for $2/mth.
elray

join:2000-12-16
Santa Monica, CA
Reviews:
·Time Warner Cable
·EarthLink

No complaints

On this side of town, most everyone I associate with uses Time Warner Cable, not Verizon or AT&T; CableCo continues to deliver better service, value, and pricing, and they've been doing so for four years.

Karl's incessant tirade, in which he insists CableCo wants to charge overages, is simply foolish. Overage charges will cause Mom to bolt, in a hearbeat.

Volume-based pricing exists to allow them to reach marginal customers who otherwise might go without, but otherwise don't use much. My folks, my former landlord, my immediate neighbors, would ALL benefit from TWC's proposed plan.

If you were to suggest that "low" caps are intended to induce data hogs "average users" to alleviate their meter-anxiety and pay more for "unlimited" plans, that would make more sense.
cramer
Premium
join:2007-04-10
Raleigh, NC
kudos:9

Re: No complaints

It's not a tirade, it's a reality... They want caps. They want overage fees. Because it's a massive source of pure profit. (plus it puts a damper on "internet video" draining away profits from their TV business.)

The business is profitable (and has been for many years.) They're managing DOCSIS 3 upgrades while still being profitable. But they claim the need caps/overages to keep the lights on. In no other business can you force your customers to take what they don't want.

The "just take your business elsewhere" idea is nice, but often isn't an option. If TWC is out, where am I supposed to go? Uverse... not available here. DSL... legacy bellsouth dsl (max 6M) would be available, but AT&T won't provision new connections, and it has a 150GB cap. (their standard lie is "no ports available") FiOS? not available -- Verizon sold Durham to Frontier who doesn't have a single clue how to use it. HughsNet/DirectWay/etc. You're jokeing right?!? LTE/4G/3G/etc. cellular... expensive, low caps, high overages or brutal throttling. Clearwire... in my experience, that shit doesn't work very well anywhere. (while I've tried it here, and it does "work", it's not so fast or reliable.) And they also have caps and throttling, 'tho undocumented and applied seemingly at random.
openbox9
Premium
join:2004-01-26
Germany
kudos:2

Re: No complaints

said by cramer:

In no other business can you force your customers to take what they don't want.

Huh...force? Name another business that doesn't sell a range of products/services and then require payment for those products/services.
cramer
Premium
join:2007-04-10
Raleigh, NC
kudos:9

Re: No complaints

Yes FORCE. Take it or leave it. Where "leave it" equates to no broadband. With any other non-monopoly business, you can go elsewhere. In the broadband market, your choices are often slim and none. When your ISP decides to offer products/services their customers don't want, those customers have little choice. If any other business tried that, they would very quickly not have customers. As I have enumerated (many times), the choice of ISP can be very limited. We aren't in the area of dialup anymore -- when you could change ISPs as fast as you can type in a new phone number.
openbox9
Premium
join:2004-01-26
Germany
kudos:2

Re: No complaints

Ok, I think you're confusing "little choice" with "force".
cramer
Premium
join:2007-04-10
Raleigh, NC
kudos:9

Re: No complaints

And you're confusing "no broadband" as a choice.
openbox9
Premium
join:2004-01-26
Germany
kudos:2

Re: No complaints

Is a gun being held to your head? Are your wages being garnished by a court order to pay your bill for access to the Internet? Is a family member or loved one being held hostage with threat of bodily harm unless you subscribe to access the Internet? I'm still wondering how these "atrocities" are being forced upon consumers.
cramer
Premium
join:2007-04-10
Raleigh, NC
kudos:9

Re: No complaints

Fine. Turn *YOUR* internet off and see how much you like it.

(you've now earned a permanent ignore)
openbox9
Premium
join:2004-01-26
Germany
kudos:2

Re: No complaints

I "choose" not to. I'm not "forced" to have it on.

Alakar
Facts do not cease to exist when ignored

join:2001-03-23
Milwaukee, WI

Still just one...

Well I just submitted my comment. Still no new comments showing. What joke.

Abolish Exclusive Rights of Way

I wish our bought government would stop passing anti-competitive laws. Broadband in the U.S. is too expensive and offers very little thanks to giant media cartels that own the market. It's so sickening that Time Warner would abuse their monopoly privileges like this. Too bad our oppressive media cartels may censor this comment.