Trying To Decipher CableOne's New CapsWhen companies replace network upgrades with annoying restrictions... 08:01AM Thursday Oct 08 2009 by Karl Bodetags: business · cable · CableOneUsers in our Cable One forum point out that the cable operator is tinkering with some of their speeds, adding a 12 Mbps downstream, 1.5 Mbps upstream plan to their lineup. In a sign they're falling a bit behind the times, CableOne's previously fastest tier was 10 Mbps downstream 1 Mbps upstream. The company also offers 1.5, 3 5, 8 and 10 Mbps tiers. Perhaps more interesting is the fact that CableOne is tinkering with their already odd caps. The carrier has always employed a unique capping system that restricts how much bandwidth users can use at certain times of the day. CableOne's new speed and cap list is anything but clear, listing both "extended speeds" and "standard speeds" (usually half of extended speeds), before noting that users are capped during different times of the day. According to the odd spreadsheet, overall usage is measured from noon to midnight. However, the sheet also defines a "period of standard speed" that operates from 4 PM to midnight. We've got calls in to CableOne, but perhaps users can explain to us what the hell the company's talking about, because in a decade of looking at broadband pricing, we've never seen a more convoluted pricing and cap explanation. Users are told that should they exceed these daily caps (which for some tiers are as low as 1,400 MB) for more than half the days in their billing cycle, they face possible account termination. Judging from our forum posts, most users have been able to violate this rule without account termination. We assume, based on the cryptic and obnoxious hieroglyph Cable One's trying to pass off as an informative consumer brochure, exceeding your allowance means you're throttled back to half of your advertised speed. But again, you tell us, as our code and cipher decryption unit is on the fritz. CableOne is owned by the Washington Post, who last week issued a lengthy editorial against the FCC's attempt to impose network neutrality guidelines. Perhaps the Post can write a piece on getting the cable company they own to make their network limitations easier to understand. Or perhaps an editorial asking why CableOne can't be bothered to upgrade the network so such confusing restrictions aren't necessary. Related:- CableOne Customers Capped, Then Charged More
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|
 Cogdis
join:2007-03-26 Floral Park, NY | Holy cow this cap would kill me! I don't download video often, but when I do it's usually in HD. ONE FILE would bust these caps wide open!  | |
|  |  jimbopalmer Tsar of all the Rushers
join:2008-06-02 Greenwood, MS
·Windjammer Cable
1 edit | Re: Holy cow this cap would kill me! said by Cogdis :I don't download video often, but when I do it's usually in HD. ONE FILE would bust these caps wide open! They are daily caps, so about 30 movies a month. Also, download just before midnight, as they only effect the day you are in. -- I tried to remain child-like, all I achieved was childish. | |
|  |   Jason Levine Premium join:2001-07-13 USA
| We've been playing Netflix movies via our Roku box a lot. Now I don't know how big the standard Netflix movie is, but I'm guessing that playing it for 6 hours would easily top those caps. -- -Jason Levine Support a children's charity. Buy a calendar and/or a photo book. Shooting For A Cause | |
|   battleop
join:2005-09-28 00000 | Better than Comcast's caps. 11,000Mb X 30 Days = 330,000Mb = 322GB/month | |
|  |  |  |   karlmarx
join:2006-09-18 iraq
·Fairpoint Communic..
| Umm, No. Total (assuming 12mb/sec plan) would be 1.8TB/month (more or less)
Do the math Assuming you set your downloads to go from 12:00am to 12:00 pm, at 10mb/sec, you could get about 50GB/day (without going over cap). Then, use the next 11GB (about 2 hours) until you hit your cap (or get close). That gives you about 61GB/day, without going over the cap.
61GB/day translates to about 1.8TB/month. That's WAAAY better than Comcrap's 250GB/month.
Remember, whenever you are dealing with a 'capped' service, be it comcrap or whatever, the money you PAY gets you xxx number of bytes. With comcrap, it doesn't pay to get more than 1.5mb/sec of bandwidth, because at 1.5mb/sec, you can still use 250GB/month. I would MUCH rather have a time based slowdown, which if you DON'T violate, you won't be penalized, than have a HARD CAP to the number of bytes I can download.
Remember, you can only get CUT OFF, if you VIOLATE the caps. If you download between 12:00am and 12:00pm, THERE ARE NO CAPS, thus there is no violation. Damn, If I could get 50GB/day, every day, from 12:00am to 12:00 pm, that's a MUCH better deal than having a TOTAL CAP of 250GB/month. It's not that hard to setup your computer to only download at full speed for 1/2 the day, AND you get 7 times the total number of bytes per month you would get from comcrap. -- The happiest countries are the most secular. The struggle AGAINST corporations is the struggle FOR humanity! | |
|  |   aaronwt Premium join:2004-11-07 Woodbridge, VA
·Verizon FIOS
| said by battleop :11,000Mb X 30 Days = 330,000Mb = 322GB/month That's only during the period of measurement.(12Noon to Midnight)
Outside that period is it unlimited? | |
|  |  |   battleop
join:2005-09-28 00000 | Re: Better than Comcast's caps. Then that makes it even better. Well at least cap wise. | |
|  jc100
join:2002-04-10
| I have the solution: Let's simplify their chart in one easy statement.
YOU PAY US $$$$$$ LOTS OF $$$$
We DELIVER NOTHING BUT INFERIOR SERVICE, DOUBLE TALK, AND NONSENSE...
YOU PAY US $$$$ LOTS OF $$$$
Thank you,
"Technical Support / Billing" - Cable One | |
|  |  |  jc100
join:2002-04-10 | Re: Customers need accurate tools to determine usage. Or.....
ISPS can just not cap people because the cost of bandwidth and the technology to provide it is going WAY DOWN....
Notice caps don't exist in areas of high competition? | |
|  |  |   aaronwt Premium join:2004-11-07 Woodbridge, VA
·Verizon FIOS
| Re: Customers need accurate tools to determine usage. said by jc100 :Or..... ISPS can just not cap people because the cost of bandwidth and the technology to provide it is going WAY DOWN.... Notice caps don't exist in areas of high competition? There is high competition in the DC area, FIOS doesn't have any caps, but Comcast still does. | |
|  |  |  |  iansltx
join:2007-02-19 Golden, CO | Re: Customers need accurate tools to determine usage. Comcast has caps regardless of market. I'm counting myself fortunate about this, since Qwest is so darned slow around here yet I still get DOCSIS 3. | |
|  |  |  |  jc100
join:2002-04-10 | And I bet Comcast doesn't fair well in the DC area =) | |
|  |  |  |  |  jjeffeory
join:2002-12-04 USA | Re: Customers need accurate tools to determine usage. I have Comcast in DC because it's better than Verizon DSL. Actually, the data part is great. The TV picture quality sucks, the channel lineup sucks. The HD DVR is sweet. | |
|  |  |  |  jjeffeory
join:2002-12-04 USA | Yet DC doesn't have Fios... Maybe that's one reason why there are caps there? | |
|  |  |  |  |   aaronwt Premium join:2004-11-07 Woodbridge, VA
·Verizon FIOS
3 edits | Re: Customers need accurate tools to determine usage. said by jjeffeory :Yet DC doesn't have Fios... Maybe that's one reason why there are caps there? DC area includes northern VA and part of MARYland. Several million people. The Distict of Columbia itself only has several hundreds of thousands of people. The majority of people that live in the DC area live in Virginia and MARYland. And both of those areas have a high penetration of the FIOS footprint. | |
|  |  |  dl_us
join:2009-02-28 Phoenix, AZ
·Qwest.net
| Areas of high competition have more customers, which equals more capital. If an ISP deals mainly with RURAL customers, they may not have enough capital available yet. Also, our president passed a bill to help fund upgrading the infrastructure of all the ISPs in America... cuz they all suck one way or another. | |
|  |  jjeffeory
join:2002-12-04 USA | I don't want to pay for advertisements either. All those little graphics in a web page. I don't want to pay for pings, DOS, etc... If they're going to play that game, I'm not paying for any of these either. Nor will I pay for SPAM... Screw that! | |
|  |  |  dl_us
join:2009-02-28 Phoenix, AZ | Re: Customers need accurate tools to determine usage. Firefox + adblock = problem fixed. | |
|  |  |  |  jdjbuffalo
join:2004-01-17 Denver, CO
1 edit | CableOne's Service Their caps aren't half as bad as their throttling. That is what I always run into and get me all worked up.
For example, last night I downloaded Windows 7 DVD from TechNet. It is 3,000MB. The download was suppose to take 2 hours at about 600KBps. Only problem is that I hit the 2250MB cap when it was at 60% done. So they cut my speed down to about 285KBps and it takes now takes over 3 hours to complete.
Another example is watching "HD" streaming shows online. If I sit down and watch 2-3 hours at a time then I'll reach their cap. When this happens I start to get stuttering problems which basically requires me to stop watching what I wanted to see.
For things that I don't need right away, I like their 12am-12pm unlimited use. It would be nice to see others, like Comcast, implement this feature. | |
|  |  chuckie1
join:2006-06-05 Gulfport, MS
| cableone convoluted wording here's my explanation of their goofy wording.
for my 5Mbps plan, "standard speed" is defined by cableone as 2.5Mbps. basically, "standard speed" now replaces "throttled speed" and "extended speed" is the speed tier you pay for.
now that i've read the article, i'm sort of wondering if they've changed things and now i am only supposed to get 2.5Mpbs between 4pm and midnight even when i'm not throttled. | |
|  |  dl_us
join:2009-02-28 Phoenix, AZ | Re: cableone convoluted wording Once you've hit the quota, the throttling isn't enforced until 4 PM.... or at least that's what I got out of it. | |
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