U.S. Cellular Kills Its Reward Program, Other Perks
U.S. Cellular has very quietly migrated away from several consumer-friendly policies that had differentiated the carrier from larger competitors like AT&T and Verizon. The company has shelved their "Belief Project" brand and program
, which was introduced back in 2010
, which eliminated the requirement that customers sign a new two-year contract after completing the first one. Also killed? A program that provided free replacement batteries, a 3% discount for those who signed up for auto-pay, and an early (every 10-11 month) handset upgrade program. The changes are courtesy of new U.S. Cellular CEO Kenneth Meyers.
Miami Beach, FL
Re: more benefits
said by Bengie25:What an idiotic statement. that's what the corporate does, they just say something regardless how ridiculous it is.
When the battery swap went away, my wife asked someone what was up with that. They said it was costing the company millions per year to keep many types of batteries stocked, but almost no one used it.
I'll wait and see.
They do not have to stick millions of batteries and they never did. they just re order them any time like we do when we need a battery.
It is a very bad policy to eliminate the positive distinction.
But then again, the same idiotic American belief in the super CEO, the God Almighty who comes in as Messiah from where ever and on his own turns around and improves everything, at the cost of a few hundred millions of dollars in salary , bonuses and golden parachute.
It has been proven again and again that this is a myth, the best performers are the long time inconspicuous employees within the company with often modest salaries, but who cares these days about the facts.
Glen Head, NY
Re: US Cellular
said by silbaco:Sounds right on the money. Companies seem to go through a self-destruct phase when they want to dump themselves.
A lot of speculation that they are preparing themselves for a sale to Sprint or Verizon.
I support the right to keep and arm bears.
Goodbye As a long time customer who was transitioned to them when Cellular One was taken over in the area, I think it's time to say goodbye to U.S. Cellular.
4G roaming is probably never going to happen. If it ever does happen, it'll probably be all of 200MB to roam with (also a lame policy).
Have been looking at moving to another carrier anyway (Don't want a GSM based carrier, Sprint is somewhat limited in rural areas, so that leaves "Big Red"), and after I learned about this, I think it's time. How convenient that the "no contract!" bullshit lasted all of *just about exactly two years.*
Also funny to see an article above this one about "extending the life of your phone with ROMs" ...yeah, that'd be nice, except for the fact that Motorola / nVidia totally screwed me on that too with the Electrify (the "best" Android based phone available from U.S. Cellular at the time), so I'm using a phone that SHOULD BE capable of 4.x, but is stuck on 2.3.
USCC is ready to sell off its network! Our first mobile carrier was US Cellular, back in '93. I remember that big, ugly Novatel phone! I stayed with them for a few years, went to VZW for a few, then to Sprint, and back to USCC in February of 2012. If they are indeed taking the belief program away, these will be our last phones with US Cellular. As others have said, they have taken every advantage they have over the other bigger carriers. Only problem is that I won't get raped by Verizon, and won't ever go back to Sprint! That leaves AT&T, which I also hate, and T-mobile. T-mobile has horrible coverage in our area. I guess we would just have to go back to Verizon and get raped, unless we use a prepaid carrier with a poor selection of phones!