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U.S. Cellular Tops Forrester Wireless Customer Rankings
Verizon FiOS Takes Top Honors For Broadband ISPs
by Karl Bode 10:28AM Monday Feb 11 2013
A new study by Forrester Research (registration required) provides both good and bad news for Verizon and Verizon Wireless. According to their ranking of broadband ISPs, Verizon FiOS takes top honors for the top "consumer experience," followed closely by Bright House Networks.

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The awards come with a caveat: Verizon's top score of 67 was still mediocre overall, the company simply receiving an "OK" grade from Forrester. Charter and Comcast fared the worst, with "very poor" rankings of 49 and 45, respectively.

Verizon has started to see some sliding in customer satisfaction studies for their traditionally high-rated FiOS service due to a non-stop flood of price hikes imposed on the market. Those price hikes comes as Verizon cozies up to cable operators in order to sell wireless services. Verizon had previously used customer satisfaction studies to justify higher pricing.

While Verizon Wireless usually tops such wireless satisfaction studies, the company came in third place here, behind U.S. Cellular and TracFone. In fact, U.S. Cellular is the only telecom operator of any kind to rank "good" on the Forrester scale with a score of 77. T-Mobile fared the worst with a score of 55.
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Technicholas
Premium
join:2010-11-11
Winterset, IA

U.S. Cellular does not have good handoff.

U.S. Cellular does not hand me off as well as Verizon does Verizon can hand me off without dropping the call but USCC does not.

ArrayList
netbus developer
Premium
join:2005-03-19
Brighton, MA

Re: U.S. Cellular does not have good handoff.

I bet USCC does better when you are in DSM though.

IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
kudos:1

No iPhone, no sale

They refuse to add the iPhone to their fleet so they don't get my business. Anyways, we don't have US Cellular coverage in southern New England. They do have US Cellular up in Maine where Grandma lives.

I'll just keep Verizon.

delusion ftl

@comcast.net

Re: No iPhone, no sale

Misplaced anger. You should have it pointed towards Apple.
NOVA_UAV_Guy
Premium
join:2012-12-14
Purcellville, VA
Reviews:
·Comcast
Interesting decision. I'm sure you wouldn't be the first to make that choice, either.

IMO, it's perfectly reasonable to choose (or not choose) a carrier based upon what equipment is available for use on their network. I've done it before, back in the much earlier days of Android. (Actually paid $100+ in an ETF to AT&T to leave my iPhone there and switch to an original Droid on Verizon.)

Eddy120876

join:2009-02-16
Bronx, NY

Re: No iPhone, no sale

Hey look at T-mobile took then long enough and so many customers defection so they wise up and now they are going to offer the IPhone. Like I always say choices are what make telcos so desirable.

N3OGH
Yo Soy Col. "Bat" Guano
Premium
join:2003-11-11
Philly burbs
kudos:2
I'm due for an upgrade soon, but I'm not sure what direction I'm going to go in. I currently have an iPhone 4s that's in mint condition (I bought a Lifeproof case for it when they came out).

Some of the Android handsets from Samsung look interesting. My last smart phone was an HTC Incredible which I was generally satisfied with.

I like my iPhone is a good product, but I don't think it's that "head & shoulders" above the competition as it once was.

I'm seriously considering NOT upgrading when I'm due in July. The phone is in excellent condition, and with a 4G phone you get an upgrade fee & data caps. The 3G is working just fine for me right now..

I may purchase a new battery from iFixit and roll with what I've got right now & go out of contract.
--
Petty people are disproportionally corrupted by petty power
elefante72

join:2010-12-03
East Amherst, NY

Re: No iPhone, no sale

IMHO, keep the iphone4s. You can take it to a growing number of Verizon MVNO, pay 50% less and have the same service level. Only the contract hamsterwheel makes people think a phone is only good for 2 years. Apple is still selling the 4 and I hear they are coming out with a ghetto iphone.

And if you want a droid, sell your iphone and buy one. No contract you can do whatever you want to do. But be warned, firmware updates on droids is pathetic and pretty much you will need to root to get any newer functionality unless you buy a nexus phone. TP firmware support depends upon the dev community so watch out for that.

If it's not verizon, well take your pick and still save 50%.

Verizon: TFG, PPC
Tmobile: Lots, straighttalk
AT&T: Dwindling and expensive. I think they are having a hard time getting people off into LTE. They are about one year behind VZ here
Sprint: Take your pick, but be warned. Their network is the farthest behind...

Buying an LTE phone today is practically locking you into a vendor because there are so many frequencies. If you can hold out for a while, you can see how things progress but right now only Verizon is really there w/ LTE. And they are going to move to LTE advanced soon enough...

N3OGH
Yo Soy Col. "Bat" Guano
Premium
join:2003-11-11
Philly burbs
kudos:2

Re: No iPhone, no sale

That's a good point. I was looking at some of the MVNO's. Have to see if I can port my number at the end of my contract. I use it for my business & I've had it forever, so changing it is not an option.

Excellent point on the updates with Android v. iPhone as well.
--
Petty people are disproportionally corrupted by petty power

ITALIAN926

join:2003-08-16
kudos:2

Oh nooooo wheres gooooooooogle

Hey Netflix, heres a sensible study that DOES NOT consider Google a major ISP. There should be a minimum of 1000 customers to be even considered at all. Good job Forrester.

NotTheMama
What Would Earl Do?

join:2012-12-06

Re: Oh nooooo wheres gooooooooogle

or they simply don't rank businesses in their first year?

HaloFans

join:2006-12-18

See the trend. Mediocrity.

Pretty seen every ISP will be the same, and it doesn't matter any more.
adampsyreal

join:2012-10-13
Reviews:
·Comcast

Worked for Comcast : hated it. Now a customer : hate it too.

I worked for Comcast a total of 5 years. Headlines like this are no surprise. I was an in-house cable technician for 3 years then moved to the back office where techs call for services to be activated.
...
Watching the company made me ashamed to bea part of that calamity.
...
Whenever I had good ideas for making things go smoother; they were usually shot down by multiple layers of unnecessary middle management who seemed threatened.
...
The FCC & U.S. Government needs to step in and regulate how providers like this operate. There is too much waste and Comcast flat out lies with it's marketing.
...
I am happily running my own business. I use them as my service provider because they are the cheapest in town.
...
You get what you pay for. Unfortunately this is the America we live in anymore.
... Richmond Folks: come see me for quality computer repairs cheaper & more thorough than the big box stores.
...
HomeSysTech
5400 Midlothian Turnpike Richmond, VA 23225
"Get fixed better than new."
--
»www.homesystech.com
Richmond Chesterfield VA Computer Tablet Cell Phone Repair
NOVA_UAV_Guy
Premium
join:2012-12-14
Purcellville, VA
Reviews:
·Comcast

Re: Worked for Comcast : hated it. Now a customer : hate it too.

Unfortunately out here in Purcellville (VA) we're basically stuck with Comcast if we want anything faster than DSL.

Verizon FIOS exists just down the road in Lessburg, from what I understand - but there's no timetable for it to move out here (if it ever does).

This is embarrassing for a county that has one of the highest median incomes in the country, and is (was?) at one of the main virtual crossroads of the Internet.

Loudoun County was supposed to have someone (or an office) within the county government level that was responsible for encouraging further build-out of high speed connectivity throughout the area. If the position still exists, it is safe to say that they've been substantially less than successful at accomplishing their mission. If private companies (like Verizon) won't build out true high speed capabilities to other areas, then development of things like municipal high speed ISPs should be encouraged or at least discussed as viable options.

bobjohnson
Premium
join:2007-02-03
Orlando, FL

1 edit

What is Forrester ranking?

edit: nevermind, I registered and see it. If those are the only 3 questions in the actual survey.

Anonguy

@cox.net

Cox was completely missed?

Interesting.

And why must I register to see their findings? Lame!

chip89
Premium
join:2012-07-05
Independence, OH

Re: Cox was completely missed?

I know what happed to cox do the people who made this servery think they disappeared or something?

Eddy120876

join:2009-02-16
Bronx, NY

Oh FIOS where art thou

5 years and some of us in the Bronx still have no fios where others around us do. They say it will take time to come to us but i hope this is the case and not landlord intervention. At least I can say Im glad i don't live in a comcast controlled area like if that was the case i would be one piss off dude.
Os

join:2011-01-26
US

Go USCC

They really do a great job. They're far and away the best option here.

And good for them never caving to Apple. Poor us, having to buy the Galaxy S3, a phone 100 times better than any iTrash.
amungus
Premium
join:2004-11-26
America
Reviews:
·Cox HSI
·KCH Cable

I'm satisfied

I've thought about switching, but just can't bring myself to do it. The plan I have is still better than anything that any of the other carriers provide, even with a VZW discount from work.

Don't care about iPhone. Seems like Verizon has a new Android based handset every 5 minutes, which is just overkill, and most of them are crap.

Sure, they're not perfect, but they do have great service. Never had a problem roaming either. Seems like I've almost always got better service than even some Verizon users, even if we're most certainly on the same tower, with similar phones.

Would be nice if they'd get 4G here, as every other carrier already does, but I'm honestly in no hurry for it. Would be nice if there were solid roaming agreements for this, so that I'd be guaranteed coverage in major areas, but it seems like all of the carriers are carving out their own little pieces of it.
Happydude32
Premium
join:2005-07-16
kudos:1

Re: I'm satisfied

said by amungus:

Don't care about iPhone. Seems like Verizon has a new Android based handset every 5 minutes, which is just overkill, and most of them are crap.

I agree with not caring about the iPhones. It’s an irrelevant piece of hardware if you want a highend phone. But I disagree about most of the Android phones Verizon offers are pure crap. Had you said AT&T or Sprint, I’d agree. But one of the reasons I switched to VZW from Sprint was due to Verizon getting so many top tier handsets. It took me a lot of thinking and comparing to finally settle on the DNA versus the Razr HD.

Right now Verizon offers I believe 18 different Android phones that you can purchase from their website. The Droid DNA, Droid Razr HD, Droid Razr HD Max, Galaxy S3 and Note 2 are very high end handsets. You’ve got the Droid 4, Droid Razr M, Droid Incredible 4G and Spectrum 2 which are all respectable midrange options. That’s half of their options being decent right off the bat. Many of the free or really cheap phones are EOL that they want to clear inventory. Aside from the Stratosphere 2 and the Pantech phones, there’s really nothing wrong with what they offer.
--
Dale Jr, Riding Daddys Coattails Since February 18, 2001!