Union Protests Verizon's Neglect Of Copper Focusing resources on FiOS comes with a cost... Tipped by Beachie 
While we all love that Verizon is focusing their attention on deploying fiber to the home, that attention hasn't been without cost. The last few years have seen a growing number of allegations that the telco is neglecting their DSL & landline infrastructure to focus on getting into the more lucrative TV business. Union workers say they aren't getting the tools and resources they need to support DSL & landline customers effectively. Workers have consistently complained that a lack of resources have resulted in a documented spike in customer complaints. Several union workers have told us that ideas like preventative maintenance have been all but abandoned in some markets. State public utility commissions in several of States have supported these allegations. Now Florida's largest union has asked employees to picket Verizon headquarters on Monday. "Verizon is not letting us do our jobs, and not letting us take care of the customer," said Doug Sellers, president of the union that represents Verizon call center and repair workers, the International Brotherhood of Electrical Workers, Local 824. "Customers are waiting up to 10 days to get their phone lines fixed … If you have something as simple as static on your line, that could be out 10 to 15 days. Verizon insists they provide good customer service regardless of location or connectivity.
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 Artec
join:2003-02-23
Middletown, NJ | I know a lot of Verizon techs in NJ And they have said the same thing about this. It's all about FIOS and not about the copper inside and outside plant. | |
|  | BLKMGK
join:2004-12-26
Manassas, VA | Re: I know a lot of Verizon techs in NJ I know a tech in Maryland. He tells me that all of the guys who did preventive maintenance have been moved or let go etc. He says they are letting the copper "rot". Repairs on copper take way longer, there's big backlog of service calls.
Friend in my office in Virginia has copper, it went out. The woman on the phone pushed FIOS VERY hard claiming it would be more reliable blah blah. Over a week later it was fixed, they remained copper.
Why do *I* think they are doing this? Simple! Verizon was forced to share "their" copper infrastructure. When that occurred fiber rollouts slowed to a crawl while they lobbied. They lobbied like mad to get special dispensation to NOT share their new fiber setup - a dispensation they apparently got if I understand correctly. Now they no longer maintain the copper they have to share and are pushing fiber like mad. Duh, it's pretty easy to see what occurred.
Didn't public funds help get the copper rolled out? Do they not have some responsibility to maintain that investment? Aren't they also receiving breaks for the fiber? WTF?!
BTW, my friend knows folks going to class on the new fiber. They are being instructed to REMOVE the existing copper connection to the homes and if it's a buried connection they are instructed to cut it at the ground. They are apparently even removing boxes on the outside of homes occasionally when a user drops their service for say Vonage.
Stay tuned come August - I understand they are going to strike and that it could last months here in the Northeast. Could get ugly | |
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Road Runner
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4 edits | Re: let's face it, quote:
Why would VZ spend any more than necessary on technology that is a century old and probably will be gone in 10 years, at least in cities and towns.
Well, the point is the unions, consumers and some PUC are claiming Verizon is spending less than is necessary for services customers are still paying for.
I'd also be willing to bet that in ten years, 35% of Verizon's infrastructure (or more) is still copper...Unless they "Fairpoint" those rural areas, which is likely. It's something nobody's talking about yet because we're bandwidth dazzled, but I'd bet FiOS deployment stops cold at 50-60% of the network, and the rest of their largely rural and third-tier city network is ultimately considered unprofitable and disposable. | |
| | | | | Re: let's face it, exactly. the customer is paying verizon their bill each month. verizon should be keeping the copper up. There are a lot of folks in Verizon territory (myself included) who won't see fios or any other fiber to the whatever for several years more. It doesn't take that much to replace a section of copper cable. It's getting those 2nd or 3rd lines to let go of that money to keep the plant up. Get rid of those bad sections and temporary (hah) wraps. | |
| | | PDXPLT
join:2003-12-04
Banks, OR | said by Karl Bode: I'd also be willing to bet that in ten years, 35% of Verizon's infrastructure (or more) is still copper...Unless they "Fairpoint" those rural areas, which is likely. It's something nobody's talking about yet because we're bandwidth dazzled, but I'd bet FiOS deployment stops cold at 50-60% of the network, and the rest of their largely rural and third-tier city network is ultimately considered unprofitable and disposable. That would fit with what VZ has told the regional franchise body in this area. Over the next ten years, FIOS and FIOS TV will be rolled out to the most affluent communities in the region. Then that's it - there are no plans to do anything else. | |
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3 edits | Re: let's face it, said by PDXPLT:said by Karl Bode: I'd also be willing to bet that in ten years, 35% of Verizon's infrastructure (or more) is still copper...Unless they "Fairpoint" those rural areas, which is likely. It's something nobody's talking about yet because we're bandwidth dazzled, but I'd bet FiOS deployment stops cold at 50-60% of the network, and the rest of their largely rural and third-tier city network is ultimately considered unprofitable and disposable. That would fit with what VZ has told the regional franchise body in this area. Over the next ten years, FIOS and FIOS TV will be rolled out to the most affluent communities in the region. Then that's it - there are no plans to do anything else. If Verizon is not going to maintain their copper and are not voluntarily going to deploy FIOS network wide, then perhaps an update of the USF law would be in order.....REQUIRE them to roll it out and pay them from the fund....
But in this current political environment...pfffttt..... | |
| | | | | EPS
join:2008-02-13
Hingham, MA | Re: let's face it, I think that's exactly what Verizon wants- deploy FiOS to areas where they can make big $$$ on their own, make it prevalent enough that people in the rural areas want it, and then get the gov't to pay Verizon to deploy it, so they can make the money there too. | |
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2 edits | quote:
But in this current political environment...pfffttt.....
Ding.
Ultimately, Verizon will probably convince Uncle Sam to approve a half-baked plan, cooked up by Verizon lobbyists to give them billions in taxpayer dollars to use on limited rural deployment of next-gen networks. But nobody in the government will effectively track spending, and nobody will independently track Verizon deployment claims, and the problem of deployment service holes will continue.
Some argue that's essentially what this new "Connected Nation" proposal is. Except in that case, Connected Nation takes State funds, puts on a dog and pony show with incumbent partners, and then fudges the numbers to make it look like something's actually being done. | |
| | | | | |  N3OGHYo Soy Col. "Bat" GuanoPremium
join:2003-11-11
Philly burbs
kudos:1 | Re: let's face it, said by Karl Bode:Ding. Ultimately In the past, Verizon will probably convince(ed) Uncle Sam Harrisburg, Pennsylvania to approve a half-baked plan, cooked up by Verizon lobbyists to give them billions in taxpayer dollars to use on limited rural deployment of next-gen networks. But nobody in the government will effectively track spending, and nobody will independently track Verizon deployment claims, and the problem of deployment service holes will continue. Sorry Karl, I couldn't resist....
Those who forget the past are doomed to repeat it.
Those of us in Pennsylvania still remember being swindled out of a big pile of cash by Verizon.
Funny, all of New Castle County Delaware is wired up for FiOS, but my house just across the border in PA isn't yet.
Same shit, different day....
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Petty people are disproportionably corrupted by petty power… | |
| | | | | | PDXPLT
join:2003-12-04
Banks, OR | said by Karl Bode: Ultimately, Verizon will probably convince Uncle Sam to approve a half-baked plan, cooked up by Verizon lobbyists to give them billions in taxpayer dollars to use on limited rural deployment of next-gen networks. Well that's exactly what they've been doing already. Tauke, the Gov't Affairs VP, has been busy testifying in DC that gov't "assistance" will be necessary before VZ even considers deploying any broadband to areas where the ROI isn't as high as it is in the areas they've deployed to already ... | |
| | | | | | |  funchordsHelloPremium,MVM
join:2001-03-11
Yarmouth Port, MA
kudos:5 | Re: let's face it, Do you have FIOS in Banks? | |
| | | | | | | | PDXPLT
join:2003-12-04
Banks, OR | Re: let's face it, Nope. And VZ has told the Washington Country franchise regulator that neither Banks nor North Plains will be getting it.
Not that I care: I just wish they'd deploy DSL everywhere they have the infrastructure to deploy it (i.e., where they have the fiber trunks, and the DSL-capable RT's). But it looks like they're not deploying DSL outside the Comcast footprint. | |
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Road Runner
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| quote:
Well that's exactly what they've been doing already. Tauke, the Gov't Affairs VP, has been busy testifying in DC that gov't "assistance" will be necessary before VZ even considers deploying any broadband to areas where the ROI isn't as high as it is in the areas they've deployed to already ...
Yeah, they've started making a push for that money for a few years now. Given nobody has EVER bothered to effectively track where USF money goes or how it's spent, I'm sure they're jumping at the bit to get rolling.
Seriously, for those really interested in this issue from a humanistic perspective (and have seen it's not about partisan bickering), I advise you to keep a very close eye on this "Connected Nation" Movement. I strongly believe it's a monopoly lobbying effort dressed up as a deployment plan.
The real goal is to use taxpayer dollars to create an incumbent lobbying machine whose "deployment plan" pre-empts more effective & progressive plans, ensures incumbents are the only ones getting cash for such projects, while fudging the deployment numbers to make people think the problem is being addressed...
I've been digging into them for a while, and their numbers are painfully suspect. I really do think these folks may be cooking up the biggest scam ever perpetrated in the telecom sector.... | |
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| | | | CorydonCultivant son jardinPremium
join:2008-02-18
Denver, CO | said by N10Cities:If Verizon is not going to maintain their copper and are not voluntarily going to deploy FIOS network wide, then perhaps an update of the USF law would be in order.....REQUIRE them to roll it out and pay them from the fund.... But in this current political environment...pfffttt..... If I were on the city council of one of those third-tier cities that Verizon isn't going to bother with, then I'd consider finding ways to come up with the funding to run the fiber throughout my city myself, run it as a utility and charge Verizon, AT&T, Comcast, TWC or anyone else who wants to offer service for the privilege of distributing their service over my fiber.
I'd sell it to the state and to the feds as an investment in infrastructure like roads, bridges, water supply lines or sewage treatment and get them to chip in as well. | |
| | | | | | EPS
join:2008-02-13
Hingham, MA | Re: let's face it, And your local friendly telco lobbyists would tell the state and the feds that you were destroying the American economy with your socialist unfair competition and kill the project  | |
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1 edit | Re: let's face it, quote:
If I were on the city council of one of those third-tier cities that Verizon isn't going to bother with, then I'd consider finding ways to come up with the funding to run the fiber throughout my city myself, run it as a utility and charge Verizon, AT&T, Comcast, TWC or anyone else who wants to offer service for the privilege of distributing their service over my fiber.
quote:
And your local friendly telco lobbyists would tell the state and the feds that you were destroying the American economy with your socialist unfair competition and kill the project
Precisely.
First, Verizon and AT&T have lobbied to pass laws BANNING you from operating your own alternative provider. Second, if they haven't, they'll spend millions smearing your project locally via push polls, disinformation, and other local advertising.
If you survive the lobbying power of incumbents, you can expect the Ayn Rand and Milton Friedman devotees to crucify you for using taxpayer money for something useful, as opposed to bailing out massive banking institutions or blowing up countries for profit.
And this of course is all contingent on your plan actually being financially sound before you spend a million or two fighting your local incumbent telco and cableco in court. (Google "Utopia fiber", who had a similar plan, and I now hear are struggling with financial issues after doing battle extensively with Qwest).
So yes. Godspeed!  | |
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| | | | patcat88
join:2002-04-05
Jamaica, NY
kudos:1 | If the USF was updated to only pay for Fiber, 90% of rural areas will have in 10 years, since there will be no other way to earn money. It will be high density areas left without Fiber  . | |
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| | patcat88
join:2002-04-05
Jamaica, NY
kudos:1 | "Fairpoint"ing is hard. States will be furious if they try to cut up operations inside the state. Counties and towns will go ballistic and there will be court cases over how Verizon decides which street will the border between Verizon and the Verizon offspring. If they try to draw lines around suburbs and farms in new/outer suburbs, they will be in a world of hurt. | |
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| Re: let's face it, quote:
"Fairpoint"ing is hard. States will be furious if they try to cut up operations inside the state. Counties and towns will go ballistic and there will be court cases over how Verizon decides which street will the border between Verizon and the Verizon offspring. If they try to draw lines around suburbs and farms in new/outer suburbs, they will be in a world of hurt.
They're doing that now, and who's complaining? Who's tracking it? We've tried to get at their deployment data and they treat it like national security. I've seen guys like Drew Clark try to get at it in court to no avail. Congress can't either.
Nobody is tracking where they're actually deploying this stuff (other than Comcast), so who's going to really bust them for redlining? Like with DSL in New England, they can sit in a perpetual state of "we're trying so hard" -- and who's going to step up and dispute that? | |
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| very true. the Ohio PUC just fined VZ not to long ago for not repairing copper lines like they should be. And I have family that live in MI (in VZ Land) they were without land line service for 10 days because VZ would not go to their house and fix the lines. They always would just call their number to see if it work. It rang and VZ put the ticket in as line fixed. But it wasnt.
VZ needs to get their act together and either start giving areas to other Telcos that can and want to support it. | |
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| | | it may be (should?) possible to do fax without copper. i think some company has adapters to go from fiber (VoIP??) to regular telephone copper wire pairs so people can use their old phones. a google search also suggests that there are fax machines with ethernet adapters. | |
| | | | | Re: let's face it, said by cornelius785:it may be (should?) possible to do fax without copper. i think some company has adapters to go from fiber (VoIP??) to regular telephone copper wire pairs so people can use their old phones. a google search also suggests that there are fax machines with ethernet adapters. Its incredibly naive to suggest that "adapters" will provide the same exact interface and functionality as the incumbent copper lines - and it is certainly no excuse for shafting millions of customers.
I'm all for a nationwide upgrade to FIOS-like facilities. But FIOS hasn't exactly been standardized or proven yet, nor have non-VZ telcos adopted it, and we've yet to see exactly how it will be priced. And for such a critical national infrastructure as the switched network, you don't just abandon the customers overnight, by fiat or neglect. | |
| | | | patcat88
join:2002-04-05
Jamaica, NY
kudos:1 | Re: let's face it, FIOS is a complete standard FOOL!
FIOS is Verizon's brand name for its offering of BPON . Everything in FIOS, all the plant, all the ONTs, and the ONUs, everything is off the shelf and standardized and has been used by many other [small/rural] American and foreign telephone companies. The closest FIOS comes to proprietary is the set top boxes for FIOS TV. | |
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join:2008-02-13
Hingham, MA | FiOS telephone isn't VoIP- it uses the same principles that allow POTS to go over fiber-optic trunk lines, only closer to the home- I've heard of people doing things such as dial-up internet and it working fine, we have a fax machine and haven't had any problems. | |
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|  Smith6612Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:21
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1 edit | Well don't forget, Verizon is slowly building out their network to Fiber, so they are going to have to keep their copper up adn running and running good until Fiber comes, and when fiber does come in, ask people if they want their telephone to be moved onto the fiber only and if everyone does do that, they can easilly take down the copper.
As for Static, some family relativers that have a 60 year telephone line coming into their house had been giving them some trouble. No matter what the weather was like outside, their phone line at random parts of the day would become soo staticy that you could hardly make out the dial tone or the person on the other end, and the person on the other end could hear the buzzing load and clear. It's been a month since they first called it in, and Verizon still has the ticket in their computers. It's not as if they haven't been fixing it, they've been working to fix it, and they've done everything fron replacing the old Bell Atlantic NID, to running a new line from the house to the poll, going inside of their house for *FREE* to do a basic check in the basement, where they found a wire that as soon as they took the coating off of a section of it cracked and dusted up immediatly, to putting them on a completely new line pair and going down the entire line checking some stuff. The line's been good for about a week, but the last 4 fix attemps have all resulted in the buzzing coming back. They had gotten a service credit from Verizon over the buzzing as an apology, but they are hoping it won't buzz anymore. Also, their buzzing was soo bad, a dial-up modem could only connect at 0.5kbps... literally! | |
| | |  DaveDudeNo Fear
join:1999-09-01
New Jersey
kudos:1
 ·Vonage
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| Re: let's face it, said by Smith6612: It's been a month since they first called it in, and Verizon still has the ticket in their computers. It's not as if they haven't been fixing it, they've been working to fix it, and they've done everything fron replacing the old Bell Atlantic NID, to running a new line from the house to the poll, going inside of their house for *FREE* to do a basic check in the basement, where they found a wire that as soon as they took the coating off of a section of it cracked and dusted up immediatly, to putting them on a completely new line pair and going down the entire line checking some stuff. The line's been good for about a week, but the last 4 fix attemps have all resulted in the buzzing coming back. They had gotten a service credit from Verizon over the buzzing as an apology, but they are hoping it won't buzz anymore. Also, their buzzing was soo bad, a dial-up modem could only connect at 0.5kbps... literally! The response for this is get cable telephone. Its the only way verizon reacts to its customers. My one remaining telco line might get moved over, after the mean rep i spoke to, about credit for an outage. Sometimes the best fix is to cancel.
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| | | The cable in your backyard is probably older than your great grandparents. It's trying to fix something that can no longer be repaired. Verizon engineering are not allowed anymore to go out a put a new work order for replacement. In the meantime the customer suffers. The neglect of the current infrastructure- copper - will have some negative impact on Fios. WHY?? customers are not stupid. Some of the attitude is that, the current landline comes off a 40 to 60 year old cable , in which customer suffer chronic troubles. They figure imagine the trouble i'm going to have with a new technology that verizon is offering. It doen't matter how much more reliable it is, it's the point of VERIZON neglect of service quality. I am a Verizon technician , who has been told from numerous customers, that they wouldn't think about going to FIOS, that's a sad situation for everyone. | |
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Reviews:
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| I figured this would happen Checkout my review of verizon:
»/comment/38613
IF they get fios here then i'll compare comast and VZ. Right now comcast is less expensive for more speed..i am getting ready to cancel my landlie service as well and go only cellular(which here is sprint).
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| | | | Strike Sounds like its not about the copper more like job security. | |
| | | | | Re: Strike It could also be that the FiOS techs are making a bunch of overtime and the copper techs are not. | |
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| | | | Based upon what? You might want to come out to the "Broccoli" once in a while and look around. There's a lot of people out here who don't have FIOS and will never see it, until the economic demographic of the area matches some VZ business model. If then.
A lot of people are gonna be on copper for a long time and that's that. If they are paying for the service, the service should be maintained and have the necessary maintenance resources.
Sounds like VZ is robbing from Peter to pay Paul. | |
| | | | | said by brooklynman4:Sounds like its not about the copper more like job security. Well, techs were offered FIOS tech jobs. A lot of copper techs can't fix anything. When I had DSL in another city, I had static on BRAND NEW PHONE LINES!!! The DSLAM was only on the property (gated community). What was wrong? It took 5 techs to figure out a screw was loose in the wiring on the side of the building causing the entire problem. DUH! SHOULDN'T THOSE IDIOTS HAVE CHECKED IT FIRST???? The NID was in my bedroom closet (behind my shoe rack). $70 a month for everything on my phone and they couldn't CHECK THE BLOODY SCREWS!!! One tech was about 50ish and barely could fit through my closet door. He blamed the alarm system that was attached to the gated community's lines not mine. IDIOT! The next three younger guys checked everything BUT the box on the side of the building. So, I called Bell in Atlanta (the CEO's executive consumer department) and the dispatched a guy, a month on the job, and he said, "A screw was loose in the outside box." My DSL speed nearly triple from 1.5 to nearly 4 meg down (one tech thought the DSL was causing it so he made my DSL wide-open) and the static was gone. All in all, 12 techs in 3 months (5 in the last month) and the new guy figured it out instead OF THE ENGINEER THEY SENT OUT SINCE I KEPT REPORTING IT! I will have to say the people in repair (on the phone) were real nice. Only two techs ever came into the house or showed up. COPPER SUCKS!!! GET FIBER...EVEN THE BELLS CAN'T SCREW THAT UP! I did give the guy that fixed it a recommendation letter that he should be in-charge since he was the only one that knew what he was doing. I'm still wondering why the 50ish tech wanted to know where I bought the Prada shoes. 
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dsless
join:2001-05-16
Pittsburgh, PA Reviews:
·Comcast
| I am in a new development And 2 houses up from me has FIOS and Verizon has not came back and installed FIOS in our development. I really don't know why. There are 70~ houses they would subscribe to it. My phone has static and people can't here me now. Time to call comcast for voice. My DSL works ok but speed varies. | |
| | dcfxq
join:2006-02-06
Richmond, VA | Re: I am in a new development good luck with Comcrap, after two years of misery - see my reviews on the CC side - I will be rid of them in 19 days. It ain't cheap, it ain't good, tech support sucks ... you know the rest. They are NOT your knight in shining armour however. | |
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| | Verizon Customer Service is Stellar......Urp Verizon insists blah blah blah....
I've had a few experiences with VZ that lead me to believe otherwise...situations that went beyond sublime. | |
| | | Verizon's run by DIPSHITS I live in an area where the copper is at least fifty years old. The last time I had a crossed pair I had to wait three months for one to become available(Someone had to cancel their phone service to make the pair available). Verizon could be making big money selling broadband.....But they don't offer any! The cable company is raking in BIG $ selling broadband alone. | |
| | | Not any worse the cable companies.. Try waiting for a sub contractor to come out and bury a cable line, or get a cable company to fix the main line on pole so you don't have to have a 300 foot temp line to another pole.
2 months and waiting.. | |
| |  Jmartz
join:2000-07-20
Tenafly, NJ | Re: Not any worse the cable companies.. said by markopoleo:Try waiting for a sub contractor to come out and bury a cable line, or get a cable company to fix the main line on pole so you don't have to have a 300 foot temp line to another pole. 2 months and waiting.. Cable is definitely not squeaky clean. I know TimeWarner and most other cable companies participate in the same practice that they accused Verizon of participating in. Cable companies will just outright refuse to serve new developments that sit a couple hundred feet from their main poles, and on top of that, they will make the customers pay hundreds (sometimes thousands) of dollars to run the lines to the houses. TimeWarner told my Aunt that her household, and the 4 other houses on the block would have to sign contracts committing to service for 5 years or else they would have to pay for the install. -- This was in a near-rural town in upstate New York. | |
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| | Static that wont go away In the last year our phone line has gotten static on it every time it rains. The static usually lasts about a week. Verizon wont fix it. They come out 2 weeks later after everything dries up and tells us nothing is wrong.
We were quite literally told by a customer service rep that "the problem is going to continue unless you switch to fios. A repair will take at least a week but we can have fios installed in 2 days." Forget Fios, were gonna switch to the cable companies phone service if this keeps up. | |
| | | | | | Re: Static that wont go away Hey Schiff, do yourself a favor and call your state's Board of Public Utilities or Public Service Commision and file a complaint with your state, watch how quickly Verizon responds. These state agencies oversee Verizon on behalf of the public. Demand credit and prompt repairs. No one should have chronic static on there line. | |
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| | prices... with the current price of copper wonder how much money verizon would make if they ripped out all copper and went 100% fiber... | |
|  pnh102Reptiles Are Cuddly And PrettyPremium
join:2002-05-02
Mount Airy, MD | Good The sooner fiber is rolled out the better. If that means killing off a dying copper network that sees fewer and fewer users each day, and depriving a scummy union of dues in the process, then I am all for it.
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| TX Tech
join:2005-10-17
Lewisville, TX | They're doing it with FiOS too Yeah, that's right. Company wants numbers, not happy customers. VZ going to be getting a lot more of this if they don't put their customers ahead of their precious bonuses. | |
| | | Just Union Posturing Methinks this has something to do with the upcoming contract negotiations this summer, and very little to do with concern over customer service or any belief that copper is being neglected. | |
| | | fire union they should just be happy to have a job and stop f****ing complaining! | |
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 ·Verizon Wireless..
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2 edits | Ahh so true Verizon phone service has been out since tuesday... they told me they cant come out till the end of the week... here it is already... no phone call back... hmmm.
Doesnt surprize me. I told them I'm switching to an alternate phone service its more reliable than pots... | |
| | | The reason the union is doing this is... They know that when the copper goes, they go, so they are trying to get people to force Verizon to divert money away from Fios, ensuring that they can milk the public for all they are worth as long as possible.
After all, maintenance costs are very high for copper and very low for Fios. When Fios replaces copper (i.e. Verizon spins off its copper business), they will all be out of the job. | |
| | | | Re: The reason the union is doing this is... The cost to maintain the fiber lines is definately cheaper to maintain, however, now you have a couple of pieces of electronic equipment to maintain (BBU & ONT) which during the first lightning storm in many houses will have problems...not that copper doesn't have its problems during storms/wet weather, but fiber will have its problems and the equipment is expensive... | |
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2 edits | Would this be the same Verizon? Would this be the same Verizon that took something like a BILLION DOLLARS from the state of PA to fiber the entire state and then did less than A QUARTER of it?
I thought so..... | |
| | | you people are screwd up always atack unions if you bought a car and it hardly ever worked, and then there was a report on the news how the car dealer was trying to cut cost so they were screwing their customers to save a buck , would you then say that the news was just looking out for themselves so they have jobs, or trying to help the consumers
the word union is said and all of a sudden their is a hidden motive , we all have friend and family that pay their phone bills and expect service(i know on my work check it says brought to you by are customers) ivan and other ceo make insane amount of money , and to have the telcos give piss poor service and to complain that its a union tactic or some other nonsense is insane.i know first hand at the games that are played to try to get your phone fixed ,i have seen people out of service for weeks with no reason what so ever but the need for the telcos to save money. so maybe the next time someone has info why your service sucks and why it cant get fixed when it should be fixed in 48 hrs, everyone should just keep it to themselves otherwise it might look like it a hidden agenda | |
| | | We were blown off as a customer We had Verizon DSL when we moved into our house. After a couple of years, the performance started becoming increasingly sporadic. We're not talking slower speeds, either: we're talking dropped signals every 10 to 30 minutes, and, by the end of the debacle, NO service after 8:00 p.m. We placed upwards of a dozen calls to their Helpless Desk, which ALWAYS resulted in the same thing: they would perform a line test until the signal came back, at which point the case would be closed because, hey! a signal! Problem must be solved! Eventually, one technician after another came out to inspect the problem, and after repeated testing, all of them concluded the problem was at the central office, not at the pole nor in the house. It was the last visit where the tech cam into the house and explained that he was frustrated that he was told to stop working on the problem because it was taking "too much time." He explained that Verizon didn't want to spend any money or time repairing copper, even though FIOS won't be available in our area for the forseeable future. Of course, Verizon never did look for problems at the central office, and our multiple complaints to Verizon fell on deaf ears.
Verizon's customer service sucks, plain and simple. We were treated rudely and dismissively, even by the morons on the phone. (My wife and I are both IT professionals and had to keep from laughing--or screaming--at some of the "trouble-shooting" techniques in which we were forced to engage just so they'd open up a support case!)
I will NEVER EVER again do business with that company, and I make a point of telling everyone in the IT industry that I know about the crap way in which we were treated. | |
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