Union Protests Verizon's Neglect Of Copper
Focusing resources on FiOS comes with a cost...
by Karl Bode 02:11PM Thursday Apr 03 2008 Tipped by Beachie
While we all love that Verizon is focusing their attention on deploying fiber to the home, that attention hasn't been without cost. The last few years have seen a growing number of allegations that the telco is neglecting their DSL & landline infrastructure to focus on getting into the more lucrative TV business. Union workers say
they aren't getting the tools and resources they need to support DSL & landline customers effectively.
Workers have consistently complained that a lack of resources have resulted in a documented spike in customer complaints
. Several union workers have told us that ideas like preventative maintenance have been all but abandoned in some markets. State public utility commissions in several of States have supported
these allegations. Now Florida's largest union has asked employees to picket Verizon headquarters
"Verizon is not letting us do our jobs, and not letting us take care of the customer," said Doug Sellers, president of the union that represents Verizon call center and repair workers, the International Brotherhood of Electrical Workers, Local 824. "Customers are waiting up to 10 days to get their phone lines fixed
If you have something as simple as static on your line, that could be out 10 to 15 days.
Verizon insists they provide good customer service regardless of location or connectivity.