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story category Unlimited Voice Chatter Makes Investors Nervous
Wall Street underestimates wireless sector's capacity to nickel & dime
(old news - 04:29PM Wednesday Feb 20 2008)
tags: prices · competition · wireless · Verizon Wireless Broadband · Cingular Wireless · Sprint Broadband Direct
Yesterday's flurry of announcements that Verizon, AT&T and T-Mobile would all be offering expensive unlimited wireless phone tiers has made investors nervous. As we mentioned yesterday, with Verizon and AT&T beating Sprint to the punch, the only way the struggling operator can be disruptive is by offering unlimited voice at a lower price point. The possible resulting "price war" led analysts to cut their rating of the major operators:
That scenario, coupled with a gloomy outlook for the U.S. economy, prompted Larsen to downgrade the telecom sector from "overweight" to "marketweight" today. He also slashed EPS estimates. Not only would a price war lower margins, but AT&T and Verizon could see a double whammy if the cut-rate pricing convinces more home phone subs to finally drop their land lines.

Given that these plans are expensive and only aimed at very heavy users, it's hard to see how this shift is going to be as disruptive as analysts fear -- and the entire scenario depends on Sprint offering dirt cheap unlimited tiers, with AT&T and Verizon following suit.

Sprint has been testing unlimited tiers in several markets since last year, but they aren't that different ($100 unlimited voice, $120 unlimited voice and SMS). Reuters quotes an analyst today who speculates Sprint could drop the price point to $60-$80 for just unlimited service. But if Sprint does cause a "price war," this is an industry very adept at making that shortfall up elsewhere, be it via overages, fine print or mysterious fees.

Verizon's unlimited announcement stated they'll be charging plenty of data overages. Two of their three "unlimited" voice plans charge users $1.99 per additional megabyte consumed. They're also charging $.50-$1.00 overages on their 50MB & 5GB capped EVDO wireless broadband tiers. Something tells us that investors shouldn't worry too much about AT&T and Verizon's ability to make money, even with $80 unlimited Sprint voice service in the mix.

Related:
  1. Verizon Launches $30 Unlimited Smartphone Plan
  2. Copper Backhauls Delaying 4G Utopia
  3. Which 3G Network is the Best?
  4. Verizon Tops Consumer Reports Wireless Satisfaction Ratings
  5. Gizmodo Tests Nation's 3G Networks
  6. AT&T To Gobble Up Verizon/Alltel Divested Markets
  7. AT&T Talks To Us About iPhone Hiccups, Extends Olive Branch
  8. Verizon's New Wireless Pricing Is An Insult
Forums » Unlimited Voice Chatter Makes Investors Nervous
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jc100

join:2002-04-10

Sprint

Lets do the Positives for Sprint:

1) Expansive Coverage
2) Reliable Network
3) Great Roaming Capabilities
4) 3g with UNLIMITED internet and no hidden caps
5) Reasonable pricing scale

Cons

1) One thing that holds sprint back is its HORRID customer service. To their credit, moan and they will give you credits back on your bill. IE, if they mess up they'll toss out 10 and 20 dollars your way like candy. So for their poor and inefficient support, they do compensate you at least. I've had them for around 10 years and their billing sucks. If you dont mind moaning, then they;ll give you credits for the headache of having to call in. Yes, it's a headache too.

2) Merger with Nextel was a bad move.

Either way, Sprint has a lot going for it. If it could hammer out those 2 Cons, I'd rate it the BEST in the U.S. However, that customer service point drags it down a lot. Still, if they offered unlimited, I;m sure people would go to them, but I'd recommend training their support better.
xenophon

join:2007-09-17
·Sprint Mobile Broa..

Re: Sprint

Sprint's CEO said a few weeks ago that they are preparing to deploy some 'nukes' to change the industry. Wow if this happens....

»news.yahoo.com/s/nm/20080220/bs_···icing_dc

quote:
NEW YORK (Reuters) - No. 3 U.S. mobile service provider Sprint Nextel Corp (S.N) is expected to offer flat-rate calling plans at up to a 40 percent discount to its rivals, hurtling the industry into a price war, analysts said on Wednesday.

Sprint has yet to respond, but analysts say it could be considering an unlimited calling plan for as low as $60 a month in a bid to stem customer defections.
If something like this happens, I imagine roaming will become complicated again.
patcat88

join:2002-04-05
Jamaica, NY

Re: Sprint

You will get a minute bucket for roaming then, or just get a termination letter one day that your more than 50% of your minutes were on roaming.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

said by jc100 See Profile :

1) Expansive Coverage
2) Reliable Network
3) Great Roaming Capabilities
4) 3g with UNLIMITED internet and no hidden caps
5) Reasonable pricing scale
Corrections:
1) Urban/Interstate coverage

3) Great U.S. Roaming Capabilities
--
Canada = Hollywood North

tc1uscg

join:2005-03-09
Saint Clair Shores, MI

Re: Sprint

said by en102 See Profile :

said by jc100 See Profile :

1) Expansive Coverage
2) Reliable Network
3) Great Roaming Capabilities
4) 3g with UNLIMITED internet and no hidden caps
5) Reasonable pricing scale
Corrections:
1) Urban/Interstate coverage

3) Great U.S. Roaming Capabilities
Yep,, those AT&T and VZW phones sure don't work well out away from major highways. I agree.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA

Re: Sprint

Actually - that's Sprint, IMO.

I'll roam, but don't expect good native coverage unless you're in a local area.
--
Canada = Hollywood North

mindfrost82

join:2003-04-19
Cortland, IL

I agree that the Nextel merger should have been handled differently, but to be honest, without that merger, they wouldn't have been able to expand their coverage as much as they did in the past couple of years. That was the main benefit of the merger.
xenophon

join:2007-09-17
·Sprint Mobile Broa..


4 edits

Re: Sprint

said by mindfrost82 See Profile :

I agree that the Nextel merger should have been handled differently, but to be honest, without that merger, they wouldn't have been able to expand their coverage as much as they did in the past couple of years. That was the main benefit of the merger.
Good point. Sprint added CDMA to 4000 Nextel sites and plans for a total of 8000 new CDMA on Nextel sites.

Sprint/Nextel combined cover 270m pops natively, but CDMA only isn't there yet. Verizon covers about 255-260m pops natively. I think ATT is around 270m pops native, but they're turning off analog, so not sure on the latest. Roaming for all is over 290m pops if I recall.

But was it worth the merger? Sprint probably should have merged with Alltel.
flyingjoey

join:2005-11-07
Jersey City, NJ
·Sprint Mobile Broa..

Have you called Sprint Customer service lately?

Are you even a sprint customer?

Well I've called customer service in the past 2 weeks, and to be honest, the person on the other side of the phone spoke English, was somewhere in the Midwest, was extremely helpful and took care of my inquiry.

Anyway... STOP TALKING OUT OF YOU A$$ if you don't know the facts!

KevNYC
Premium
join:2002-03-31
Seattle, WA

Re: Sprint

Oh jeez, get off your high horse buddy. Even people on Sprint bash their customer service. It takes at least 3 calls and 4-5 transfers around different departments to get ANYTHING done. I tried changing my credit card number that's used for automatic billing, that was a headache in itself.

StarFish267

join:2005-11-25
Fort Worth, TX

Re: Sprint

You could have updated that information online @ Sprint.com I take care of all my billing online.

tc1uscg

join:2005-03-09
Saint Clair Shores, MI

said by KevNYC See Profile :

Oh jeez, get off your high horse buddy. Even people on Sprint bash their customer service. It takes at least 3 calls and 4-5 transfers around different departments to get ANYTHING done. I tried changing my credit card number that's used for automatic billing, that was a headache in itself.
Wait till your switch to UBS and you don't know your PIN..
papi4baby

join:2008-01-19
Callaway, MD
I agree with you, i recently switch to Sprint, and i have to call them a few times, and i have had nothing but good things to say about them, now the local company store employees, well that's something else, and i think it plaques all providers
fiberguy
My views are my own.
Premium
join:2005-05-20

Called today.. Got a guy named Ron in Charlotte.. I just wonder if the cow is sacred in North Carolina.

Sure, it took 3 transfers, but never once did I reach an India call center. But, if I had, I'd have been happier. I've never been treated rudely by anyone with the name Punjaba or like. I find those people to be very polite and eager to help.. which is often FAR more than I can say about some of the self serving people answering the phones in this country. (many of who would rather be shopping, partying, drinking, or plain sitting on their butts instead of giving a quality effort to their job)
jc100

join:2002-04-10


1 edit
A) I've been a customer for around 10 years. So Quit being a snide Pita (PAIN IN THE ASS).

B) I have called their support MORE than I'd like to since they couldnt get our billing right for OVER a year. Hell I spoke to prob 100 + techs and supervisors who promised theyd resolve problem and only made things worse. My bill would come back inflated or with roaming charges (we have roaming included). I forget the number of times we saw a 20 or 30 dollar EXTRA roaming fee when we hardly roam and we pay for it already. Not to mention, my vision plan kept being billed at DOUBLE the rate. So yes I've talked to support. Each and every time we were assured we'd see a proper bill which we even DICTATED to them, and each month we'd get something else screwed up. Last, I forget HOW MANY times services DISAPPEARED from my phone that I pay for. The vision would magically be gone and Itd take weeks to be solved. Ah yes, sprint support DOES suck and so does your attitude.

C) Next time Please stop being a jerk because now you come out looking like a FOOL pretending like you knew my situation. Now don't you feel stupid? I bet. As per t he customer support in the U.S. I am glad they speak english. Too bad their call centers are ALL subcontracted so no one has ONE BIT OF A CLUE what's going on. Had friends that worked for them and we got one of those call centers here.

RiseAbove
IreCruitU
Premium
join:2004-01-30

Awesome

I would of loved to be in ATT's board room when they found out Verizon and other people were shifting to the unlimited plans. As always they followed other people which isn't surprising but they are so focused on money that their heads had to do a full on spin, a la the Exorcist.

God bless the market for pushing this thru.
--
It's only after you lose everything that you're free to do anything- Tyler Durden

jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:

bets deal

tmobile has the best deal at 99 for text messaging and voice unlimited for 100 a month. and i thought verizon got rid of the 5 gig cap? they why does the article talk of it still there for those plans?
--
3 free for you/3 free for me: Free Stock Trades : PM Me

cpayne5

join:2004-01-06

Re: bets deal

No, Verizon still has the 5GB cap. They just call it as such, now, and no longer refer to it as "unlimited".
--
Hail To The Redskins
xenophon

join:2007-09-17

Re: bets deal

However it appears that Verizon will charge 50cents/MB over 5GB. Sprint is truly unlimited.

jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:

Re: bets deal

they also are truly screwed.
xenophon

join:2007-09-17

Re: bets deal

^Yes, Verizon users are. If they go to 6GB, that's an extra $500 bill.

jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:

Re: bets deal

6 gigs on a cell phone is a lot
xenophon

join:2007-09-17

Re: bets deal

However many laptop card users go over 5GB, especially those who replaced their cable/dsl for EVDO as I have.

But Verizon hasn't clarified the overcharges in writing yet. It's just reports so far.
wildcat man

join:2007-11-03
Kansas City, MO
·Sprint Mobile Broa..

No, the sprint employee referral plan is the best deal

sorry, jg - Sprint has had the best deal out there for awhile and it still does. There have been a lot of posts on this.

1. Go to www.sprint.com/sero.
2. Go to Sprint website and pick an officer name (or go to their news releases and find the representative and pick their name)
3. officer name@sprint.com in the employee email
4. Get $99 for 2500 minutes (unlimited). Their 500 minutes for $30 isn't so bad either.
5. Includes free text according to the website if you order before 5/18
6. Also includes free internet/ Vision access

This is the best deal in telecom. T-Mobile does not include Internet. Available to all - you just need to find the name of an employee. Not that hard. It's amazing how Sprint can destroy more value in Verizon and at&t in two days than it destroyed from itself in two years. That's how fragile and deceptive the wireless industry is. Time for a change...


jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:

Re: No, the sprint employee referral plan is the best deal

sero is just for the employees though
papi4baby

join:2008-01-19
Callaway, MD

Re: No, the sprint employee referral plan is the best deal

SERO Sprint Employee Referal Offer, as in a Sprint employee invited you to save some money, and there's alot of people that have gotten it with that email addy.

jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:

Re: No, the sprint employee referral plan is the best deal

if you sign up and the employee leaves do you lose your plan? Does the employee have a limit on referrals? DO the employees get notified when someone signs up using their code.
--
3 free for you/3 free for me: Free Stock Trades : PM Me
MGD
Premium,MVM
join:2002-07-31
Fort Lauderdale, FL


3 edits

Re: No, the sprint employee referral plan is the best deal

said by jgkolt See Profile :

if you sign up and the employee leaves do you lose your plan? Does the employee have a limit on referrals? DO the employees get notified when someone signs up using their code.
No , No, and No. At least not at the time I enrolled.

The SERO plans are available to anybody, great deal. I signed up for one over a year ago, I think I used some generic email that was posted on multiple forums. 500 anytime minutes, unlimited text, unlimited picture mail, unlimited internet (fast, Power Vision), unlimited nights and weekends after 7pm, free Sprint to Sprint anytime, free roaming, $30 per month, 2 year contract. Also comes in other minute flavors for more $$.

Of course unlimited obviously has a limit somewhere. I am not a heavy user so I haven't hit any yet. I wanted the free internet. $36.61 out the door, after all the below the line fees. IMO a great deal

Hard core dealbusters proclaim they extracted additional discounts on top of that, and probably should get goodbye letters. You want a good deal, not drive them out of business.

Customer service did suck, but is now steadily improving. I never use CS, except when they screwed up billing repeatedly while they merged their systems. I manage myself via account net access. I am low maintenance, and split the savings with them. I believe that is the core with SERO plans, do not be a high maintenance account. Stay quiet, use the service, don't abuse it, don't bother them. Everyone stays happy.

If I could only get them to cough up my phone rebate from a year ago, plus the first one from 10 years ago. I would be very happy. Shame they are not GSM.

MGD
EDIT = added test
wildcat man

join:2007-11-03
Kansas City, MO
·Sprint Mobile Broa..

Not true. There is a separate plan for employees and their friends (internally called the Wireless Advantage Club). This is the employee referral plan. It's available to anyone and has been the topic of many blogs. All you need is an employee email account.

odreian615

join:2006-01-18
Chicago, IL

99 dollar unlimited

still feels like you're getting raped

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast

Confused...

I really don't know what to make of these unlimited voice plans. I find that I use virtually no minutes at all on my cell phone.

However, I had my family take the rather extreme step of getting all of our cell phones from AT&T just for that purpose. We talk to each other all the time and pay nothing for the minutes used.
--
This isn't fair! I was only supposed to hate just ONE presidential candidate!
EPS

join:2008-02-13
Hingham, MA

Analysts...

These analysts seem to oppose every new development- if they were in charge, all cell-phone plans would running on analog and cost over $300, with massive congestion because no one would introduce "costly" digital systems... VZW, AT&T, T-Mobile, and probably Sprint-Nextel are just doing what is necessary to compete in the industry.

AbBaZaBbA
Premium
join:2002-07-10
Wildomar, CA
·Verizon FIOS

Re: Analysts...

said by EPS See Profile :

These analysts seem to oppose every new development- if they were in charge, all cell-phone plans would running on analog and cost over $300, with massive congestion because no one would introduce "costly" digital systems... VZW, AT&T, T-Mobile, and probably Sprint-Nextel are just doing what is necessary to compete in the industry.
LOL. If the analysts were in charge they wouldn't be competing.

tomkb
Premium
join:2000-11-15
Avon, OH
clubs:
·RoadRunner Cable

In situations like this

you have to ask yourself one thing, what would Chad do?

Neyland

join:2003-02-04
USA

T-Mobile Home Hotspot

Nice thing about T-Mobile is they have phones that use the home hot spot that switches you to Wi-Fi when your at home and routes via VOIP without using mins.

bent
not broken
Premium
join:2004-10-04
Loveland, CO
clubs:
·Comcast Formerly ..

Cricket

I've had unlimited wireless for years, at a price point about half of what Sprint is charging. My cell phone provider is still around, so they must not struggling too badly.

For about $65/mo, I get unlimited local, 500 mins LD, 100 mins roaming on Verizons network, and unlimited sms, pix, and data. Fits me perfectly, and costs about the same as a landline. No Brainer.
--
»www.lp.org/issues/family-budget.shtml

"That government is best which governs least" - Thoreau

esc0

@swbell.net

Re: Cricket

Amen to that. And no contracts either right?
fiberguy
My views are my own.
Premium
join:2005-05-20

I'd sign right up for that. I bet my bill would be almost nothing when I travel from the Midwest, to California, to the East Coast all the time.

What people aren't getting is that:

1) these plans aren't for everyone.

2) these plans are not for those "casual" users.

3) these plans are for those that want to expand their cell phone use and have no limits... possibly wanting to lose the land line all together.

4) these plans are for those that want true freedom.

5) if you took these plans, the "I don't even use that many minutes" point would drop for many. I can tell you that MANY people are cautious about HOW they use their phone based on their current plans now. If you only have 700 minutes, you're going to be careful. You're not going to socialize and visit on the phone as if you would with unlimited.

I have Nextel 300 national incoming. I HARDLY use any of my 300 minutes, but I use a butt load of incoming... why is that? because I KNOW that all my incoming minuted are free. I also paid to have my nights start at 6pm. If I had truly unlimited service, I'd spend more time on my cell phone than I would my land line as it would cut my cord.

Right now - however, I'm caution about my outbound use because I get 40 cents on the extra minutes. I think MANY people use their phone with in their plans which makes sense. I'd also bet that MANY people would increase their use of their cell phone if the bill was unlimited.

These new plans will likely get those people that are paying $79 a month for service already. $20 more a month for unlimited use.. for them, it should be a no brainer.

Each person has different needs, use patterns, AND desires.
patcat88

join:2002-04-05
Jamaica, NY

Voice is a rip off nowadays

Cell companies laugh all the way to the bank with voice service and SMS. SMS, 15 cents for 150 bytes. HAHAHHAHAA Thats $700,000 to move 1 CD (700MB) worth of text messages.

Lets see what 31 days of chatting on your cellphone is.

(9.6/1024/8) * 60 * 60 * 24 * 31 = 3138.75 MB
9.6 Kbit per sec using »en.wikipedia.org/wiki/EVRC worst case scenario. I love how every couple years they introduce a new lower bitrate codec that promises "better quality", and makes it only harder to understand anything from a cellphone. Also the way these codecs are designed, they basically match your voice to only syllables ("codebooks"), and then send your syllables. Try playing Top 40 music through a cellphone one day to prove this. Smart isn't it? and as the bandwidth decreases, one day your phone will just have a copy of »en.wikipedia.org/wiki/Dragon_Nat···Speaking one day. And a computer read out system at the other end. The data trasmitted over the cellphone network is actually Gzip'ed english text. Better not try using a different language, this is AMERICA!

Anyways, so, having a cellphone call for 31 days streight, and you eat 3.1GB of traffic, heh, thats less than Verizon's EVDO cap of 5GB. Remember your using as much bandwidth as a modem from V.32 modem from 1993.

Thats also a reason why cellphone providers don't want low latency internet on cellphones. They are scared someone will commercialize a VOIP cellphone, that sends data at a jaw dropping 64 kbit/s, compared to existing cellphone networks. It would be end of the world for network engineers or the CEOs that sign off on upgrades.
lokiju

join:2007-03-19
Atlanta, GA

Sprint Business is great, to bad their consumer service isnt

We use Sprint for Berries and voice and aircards and they're great.

Very fast to respond, treat us great, good pricing with great service and customer service.

I'd really hate to see them go away.
xenophon

join:2007-09-17
·Sprint Mobile Broa..


1 edit

Re: Sprint Business is great, to bad their consumer service isnt

$40B companies don't go away. Big companies that aren't growing merge or morph into something else. Sprint is bigger than Intel, Apple, Coca-Cola and Disney. Sprint could lose many millions of customers and could still be bigger than all these companies.

Looks like the morphing could be about unlimited everything for $60-$80/month and the WiMAX plan. Will it work?

BillRoland
Premium
join:2001-01-21
Ocala, FL
clubs:

I'll be happy if

I'll be happy if they extend these rumored unlimited tiers to Nextel customers as well. With Hesse talking up iDEN now, I wouldn't be surprised.
--
"Don't steal. The government hates competition."

See 6 replies to this post

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA

They're worried about Verizon?

The company that brought us the "you aren't using enough long distance" fee?

Investors can put their minds at ease.

texans20
Weapons of Masturbation
Premium
join:2002-09-28
Texas!
clubs:

Untought of Factors

The carriers will also save money when it comes to unlimited pricing. I've worked in the call center industry for cell phone carriers, and I know first hand the #1 reason people call in are for billing issues. Also, billing issues can sometimes be the most complicated and time consuming to resolve, and usually take two or more calls to fully resolve. If a large portion of customers start going unlimited, billing issues would dramatically drop thus increasing customer satisfaction.

Charge a flat rate, and the carriers will begin seeing a lot less people calling in. The less people who have to call customer service, the more satisfied customers overall are. Also, carriers can begin getting rid of agents and closing down call centers to save even more money as the call volume drops.
--
"I sincerely believe the banking institutions having the issuing power of money are more dangerous to liberty than standing armies." Thomas Jefferson
lefty1

join:2002-10-25
Clay, NY

Re: Untought of Factors

said by texans20 See Profile :

I've worked in the call center industry for cell phone carriers, and I know first hand the #1 reason people call in are for billing issues.
I used to work in a call center too, and billing questions are a common reason people call in. My take is that people will continue call in just as often questioning the miscellaneous charges on their bill. Their actual bill will probably end up being about $115 per month with taxes, if they haven't added anything else to it (insurance, text-messaging, etc.)

jpl931

join:2001-02-22
Herculaneum, MO

They have nothing to lose

Sprint/Nextel (they never really merged) is like the lifer in prison sitting in the corner sharpening his shank....he has nothing to lose it is already lost.

Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..

$1.99

The $1.99 per MB data charge is for ALL calling plans now. Instead of just blocking data or charging per KB, every plan is data enabled and is rounded up to the next MB.

Used 1.1MB? You're paying $3.98 for 2MB. They also are forcing all customers to these new "Nationwide" plans if you make any changes to your plan or add any additional lines. The Nationwide plans are the ones subject to the per MB charge.
Mr Matt

join:2008-01-29
Eustis, FL
·Comcast
·Embarq

Re: $1.99

You have just discovered rounding error. When I started working for a Bell Operating Company Marketing Department many years ago, we sold Measured Wide Area Telephone Service (WATS Lines). One of our sales techniques was to point out to potential customers was that WATS Service was rounded to the nearest Six Seconds and that they were paying I believe 20% more than the advertised rate for Long Distance Service rounded to the nearest minute, due to rounding error. Wireless Broadband Service Providers should more clearly state that the usage charge is based on an aggregated rate which is the sum of uploaded and downloaded data. Verizon also mentions that the customer is responsible for the cost incurred for advertising downloaded to their handset browser by any website that they access.
Regards
jester121
Premium
join:2003-08-09
Lake Zurich, IL

Re: $1.99

Nextel did the 6 second billing back in the 90s too while all the other carriers rounded up. That, free LD, and free incoming were their big sellers in their commercial strongholds (in addition to direct connect, of course).

esc0

@swbell.net

A Joke

Unlimited Voice is still a joke to me. Tell me your gonna offer Unlimited everything for half of what they charging right now and with no contracts then you have a deal. If not then consider these Unlimited plans are not gonna do much for either of the companies unless folks don't take time out to read the fine print which is like nearly everyone. Good luck trying to win me over AT&T,T-Mobile, and Sprint and all the rest of them.
nasadude

join:2001-10-05
Rockville, MD

something to think about

while wireless cell is talking about going from metered to unlimited, broadband is talking about going from "unlimited" to metered.

makes my poor consumer head spin!

NJxxxJon
something good. or your mom.
Premium
join:2005-10-22
00000

Re: something to think about

said by nasadude See Profile :

while wireless cell is talking about going from metered to unlimited, broadband is talking about going from "unlimited" to metered.

makes my poor consumer head spin!
People keep getting knocked up too...and no ones kids will be able to go on myspace in the next 21 years.
--
___________Post a VIDEO...or it DIDN'T HAPPEN_____

killabee44
Premium
join:2004-05-08
Hollywood, FL

Re: something to think about

I think that $70 or $75 with unlimited texts and unlimited internet will get them a lot of customers. Going down to $60.00 for unlimited? Seriously doubt it...

NJxxxJon
something good. or your mom.
Premium
join:2005-10-22
00000

Re: something to think about

said by killabee44 See Profile :

I think that $70 or $75 with unlimited texts and unlimited internet will get them a lot of customers. Going down to $60.00 for unlimited? Seriously doubt it...
Anything is possible. This message board puts anyone down hahahahaha
--
___________Post a VIDEO...or it DIDN'T HAPPEN_____
flyingjoey

join:2005-11-07
Jersey City, NJ

Re: something to think about

with Sprint SERO you can get unlimited text, unlimited data, 500 mins for 30 bucks a month. who can beat that?
jester121
Premium
join:2003-08-09
Lake Zurich, IL

Re: something to think about

For someone who uses 2000 minutes a month, the unlimited plan beats it.
flyingjoey

join:2005-11-07
Jersey City, NJ
·Sprint Mobile Broa..

Enough for the customer service crap (same old song n dance)

Everyone likes to talk about Sprint's customer service. Specially those who are NOT Sprint customer, and who have not have to deal with Sprint service rep.

If any of you have spoken to Sprint customer service in the past 6 weeks (Like I have), you should have noticed how customer focused, helpful, friendly, and attentive the new reps are.

I'm just getting tired of the same song and dance... customer service customer service F that. If you're going to knock on Sprint, you better come up with a better excuse, and if sprint is so freaken bad, then go with verizon or att... I'm sure they'll take care of you.
youngmoore

join:2001-03-16
Marietta, GA
·Sprint Mobile Broa..

Re: Enough for the customer service crap (same old song n dance)

So here's there thing. ATT and VZ both have landlines. That at this point have taken atleast some what of a hit from VOIP market rather it true VOIP like P8 or Vonange or the billion others in play now. Hell we can even include the cable co as well. Sprints doesn't have any of these. If there's pricing is right sprint could actually collect alot of new users that simply see that they no longer need a POTS line or VOIP line.
On top of that with their up coming Airware to combat a low signal in the house or building coming this year sprints ready to rock. As I said in the other thread. "Say" vague statement about unlimited calling plans, days later others jump on it, while sprint smiles and gets ready to rock the Big three. Or at least we can hope.

ym

old_dawg
"I Know Noting..."

join:2001-09-22
Westminster, MD

Re: Enough for the customer service crap (same old song n dance)

said by youngmoore See Profile :

On top of that with their up coming Airware to combat a low signal in the house or building coming this year sprints ready to rock.
Er, fixed that for you; the product is called AIRAVE
and it's still in very limited trial markets at this time,and could follow the "ION" path...
--
"Our network engineers are aware of the problem..."
youngmoore

join:2001-03-16
Marietta, GA
·Sprint Mobile Broa..

Re: Enough for the customer service crap (same old song n dance)

Thanks Old,
Ya its true it "could" go that way but their putting a good amount of $$ in it to make it work. There was a big write up about Femtelcell's in CRN this month. Was a interesting read and if you can get a copy its worth reading about.

ym
jester121
Premium
join:2003-08-09
Lake Zurich, IL
·surpasshosting
·ViaTalk

Sprint's CS woes are part of the standard BBR repetoire, just like Comcast's caps, AT&T's evil, and George Bush ruined the universe.

It's not even worth questioning any more on this site, to the point where I'm surprised when it doesn't show up in a thread by the third post.
tmc8080

join:2004-04-24
Floral Park, NY

Minute plans..

While all the hoopla is focused on unlimited plans.. where sprint may lose customers is on their limit plans.. they are not competitive lately and their phones are probably the most expensive in the industry.. last quarter Sprint had a net loss of well over 600,000 customers.. Investors should be nervous about that..

StarFish267

join:2005-11-25
Fort Worth, TX
·AT&T U-Verse

Re: Minute plans..

said by tmc8080 See Profile :

Their phones are probably the most expensive in the industry.
What other carrier has the Palm Centro for only $99.xx after rebates on a new line of service with a 2 year commit?
Forums » Unlimited Voice Chatter Makes Investors Nervouspage: 1 · 2


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