To ensure our customers are getting the best from our service, Telekom Malaysia Berhad (TM) is pleased to inform that your current web filtering services, Xfilter eScan including Internet Security Premium Package, and Xfilter iShield will be upgraded to a more enhanced filtering technology via iShield™ Plus. Meanwhile, the offering of Xfilter eScan, including Internet Security Premium Package, and Xfilter iShield will be temporarily suspended until the implementation of iShield Plus is completed. The new service will be made available to all TM customers by 16 April 2010.

To enjoy the new service, existing customers are required to follow the steps provided in the User Manual. For your information, there is no additional charges for the upgrading of this new service. TM will provide the existing customers with a personal serial number via direct mailers for the activation of iShield Plus. Please enter the serial number when required and keep it for future usage. Customers are advised to carry out the upgrading program within the specified dates as to ensure there will be no service interruption to your web filtering service. For Xfilter eScan and Internet Security Premium, you may upgrade the service starting from now until 15 April 2010. While for Xfilter iShield, the upgrading will start from 30 March until 30 April 2010. If there is any enquiry or difficulty to upgrade the service, please contact our TM Contact Center at 100 or email to help@tm.com.my. Articles TM & TM