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User Impressions of ViaSat's 12 Mbps Exede Service
Speeds as Advertised, but Meters Don't Work for Many
by Karl Bode 06:15PM Wednesday Feb 22 2012
ViaSat's new Exede service, while well-hyped by the media and CES, offers faster speeds (12 Mbps) but has been somewhat underwhelming for customers. It isn't available to most users (and may never be available to some), and still features low daily usage caps that are worse than WildBlue's previous offerings. A trickle of additional users have now gotten the service, which for most won't even begin to become available until March 1 or later.

Click for full size
Users in our forums note that the promised phase-out of the Wildblue brand has started, with users getting new dishes with the new logo (see right). The transition isn't smooth and consistent for everyone, with at least one user claiming he's been told he has to pay off a year of current WildBlue service if he wants to upgrade to the new service.

While Exede will be capped, throttled, and use caching acceleration to beef up performance, users say throttling isn't live yet, and that the usage meter currently doesn't work. According to the Exede FAQ, users will ultimately be throttled to 128 kbps once they cross they caps of 7 GB ($50), 15 GB ($80), or 25 GB ($130):
quote:
If you exceed your data allowance prior to your monthly reset date, your service will be slowed to a speed of 128 Kbps. You will still be able to use your service, but you may not be able to do things such as watch movies online or use it for other streaming media. On your reset date, your usage will be turned back to zero. At that point, your normal speeds will be restored. Remember that you can upgrade to a higher data plan at any time and that there is never any charge to do so.
On a positive note, this thread in our forums notes that the customers who can get Exede's new service are largely seeing the speeds they were promised.

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Simba7
I Void Warranties

join:2003-03-24
Billings, MT

Usage cap and throttling

"If you exceed your data allowance prior to your monthly reset date, your service will be slowed to a speed of 128 Kbps."

Better than what some cell companies are doing. I wonder if they have an "All you can eat" block that people can go nuts (software updates, etc) and it not eat up your cap. I would still recommend a caching proxy, though.

Sure, satellite sucks.. But if they can make it suck a bit less, it'll help the people who can't get terrestrial internet.
--
Bresnan 30M/5M | CenturyLink 5M/896K
MyWS[PnmIIX3@3.3G,8G RAM,500G+1.5T+2T HDDs,Win7]
WifeWS[A64@2G,2G RAM,120G HDD,Win7]
Router[2xP3@1G,1G RAM,18G HDD,Allied Telesyn AT2560FX,2xDigital QP DE504,Compaq DP NC3131,2xSun QP GigaSwift, SMC 8432BTA, Gentoo]

jchambers28

join:2007-05-12
Alma, AR

Re: Usage cap and throttling

Before I buy/rent housing I will make sure I can get land based internet before I pay money for housing.
davidhoffman
Premium
join:2009-11-19
Warner Robins, GA
kudos:2

1 recommendation

Re: Usage cap and throttling

Some people outright own their homes. No mortgage. They are not going to sell and have another mortgage just to get high speed land line internet service. They live in areas where there is no land line ISP offering high speed internet service. So they use satellite or cellular/mobile or WISP. I think that once Hughes Net upgrades their satellite service, Exede will have to be more competitive on the value of their offerings. And if the idiotic Light Squared satellite nonsense dies completely, another real satellite internet provider might be created to offer more competition. The main competition I see will be to increase monthly caps for the same cost. The new Exede speed is so far above dial up that I do not see a reason to compete on speed. It is about 200 times as fast as dial up, so the customers are wowed with that, they just need more GBs per month for the same money.
ShellMMG

join:2009-04-16
Grass Lake, MI
Reviews:
·Frontier Communi..

1 recommendation

Re: Usage cap and throttling

Wildblue, once upon a time, was a pretty good service. Then the (*@&# oversold the beams, cut broadband limits across the board by 25% (no price decrease, of course), and screwed with the latency. This was on the old bird, too.

Give it time. Excede will be oversold, caps lowered and latency bolluxed to the point users won't be able to check their bank account online because of SSL timeouts.

Been there. Done that. NEVER, ever again.

I truly feel for those who can't get landline or 4G access. It's a frustrating, hair-tearing and teeth-gnashing experience, especially if you have teenagers.

hdman
Flt Rider
Premium
join:2003-11-25
Appleton, WI
Reviews:
·exede by ViaSat

Re: Usage cap and throttling

I totally agree that WB did get oversold in SOME areas, but not all. I also believe thier plan was flawed from the beginning as I was a pilot user for the service. I now have Exede and I can tell you that it is smokin fast, and I mean SMOKING fast. I am getting upwards of 20M down, and even if that gets oversold and goes to 5M, I am still better off than I was with 3G.....

It all depends on your perspective and what you had along with what is available. Right now, Exede is the best available, and it is a very good service.

HDMan
--
The proper way to break in a Harley: Grab a fist full of throttle, and ride it like you stole it!!!

davoice

join:2000-08-12
Saxapahaw, NC
Actually I sold my house that I owned outright (where there was very limited broadband) and bought one where there was fiber to the home. So Yes, SOME people WILL sell and have another mortgage just to get reliable broadband.

compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·Millenicom
·HughesNet Satell..
·ooma
·Virgin Mobile Br..
·Charter

1 edit

http://www.exedeinternetservice.org/

»www.exedeinternetservice.org/

is NOT run by ViaSat. This must be some independent dealer. Love how they copied the CES snapshots!

I would not believe all the FAQS on that page!!!

Simba7
I Void Warranties

join:2003-03-24
Billings, MT

Re: http://www.exedeinternetservice.org/

The real site is this:
»www.viasatresidential.com/exede/home
..or this.. »www.viasat.com/

Simba7
I Void Warranties

join:2003-03-24
Billings, MT

1 recommendation

Sucky coverage?

Click for full size
So much for the western half of the U.S., except for the western coast and a spot in Colorado and Arizona.
Spice300
Premium
join:2006-01-10

Re: Sucky coverage?

The blue areas in that map are getting the Excede 5 Mb/s download and 1 Mb/s upload service using the 2 older satellites. That is still too fast for the low caps.
--
Value Pack, beam 31, Riverside gateway
travelguy

join:1999-09-03
Santa Fe, NM
That's my issue - I wish that green dot over Denver was just a little further south. CenturyLink keeps promising 12 Mbps DSL in my area "next month", but each month it seems to get kicked down the road another month or two. Not willing to pay install and sign a contract with caps for 5Mbps service, would seriously consider it for 12Mbps.
BiggA

join:2005-11-23
EARTH

Terrestrial

Further proof that satellite internet will never be viable. It has to be terrestrial to make sense. Give Verizon a couple of years, and they will blow this out of the water with their deep LTE spectrum holdings.

88615298
Premium
join:2004-07-28
West Tenness

Re: Terrestrial

said by BiggA:

Further proof that satellite internet will never be viable. It has to be terrestrial to make sense. Give Verizon a couple of years, and they will blow this out of the water with their deep LTE spectrum holdings.

Except for the whole $80 for 10 GB and $10 per GB overage fees. At least with this for $80 you get 15 GB and no overage fees.

For $130 you get 25 GB. If you used 25 GB on Verizon you'd pay $230. $80 for the first 10 GB + $150 for the next 15 GB. Until Verizon doubles their caps and gets rid of overages or reduces them to $1 per GB then they aren't better than satellite.

compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·Millenicom
·HughesNet Satell..
·ooma
·Virgin Mobile Br..
·Charter

Re: Terrestrial

Add $10 a month for your dish/modem lease FEE. that brings the plan to $90

said by 88615298:

said by BiggA:

Except for the whole $80 for 10 GB and $10 per GB overage fees. At least with this for $80 you get 15 GB and no overage fees.

For $130 you get 25 GB. If you used 25 GB on Verizon you'd pay $230. $80 for the first 10 GB + $150 for the next 15 GB. Until Verizon doubles their caps and gets rid of overages or reduces them to $1 per GB then they aren't better than satellite.

BiggA

join:2005-11-23
EARTH
You could get an old Mifi or phone that has unlimited, and upgrade to LTE. But Verizon will offer a residential LTE offering at some point that will have gaps geared towards home usage.

bak2sat

@alltel.com

sat

In their defense they clearly post the caps. The base cap is actually 10GB/month if you go through a bundle like Dish Network.

It beats the heck out of an oversold 3G celltower, dial-up, or older generation sats. The bandwidth capacity alone should accommodate all the existing customers. And I believe they are already planning a second sat. Plus Hughesnets almost identical Jupiter is planned for a 2012 launch. This brings into question what is the actual market size for sat broadband? 3million? 10 million?

Of course existing DSL customers who are lured away by the 12Mbps may have a rude awakening when they meet the FAP monster.

compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·Millenicom
·HughesNet Satell..
·ooma
·Virgin Mobile Br..
·Charter

Where is the LINK for ordering EXEDE thru DISH network?

DISHNETWORK has NOT officially announced they are bundling EXEDE with their service(unless I'm severely behind on my reading). Several people (including yourself), make reference of this, but where is this documented? and Where can I find this on the DISHNETWORK site? i called and they said it was not available at this time. too many conflicting stories on this...

said by bak2sat :

In their defense they clearly post the caps. The base cap is actually 10GB/month if you go through a bundle like Dish Network.

scorp64

join:2012-02-23
Fredericksburg, VA

Re: Where is the LINK for ordering EXEDE thru DISH network?

May not be available in your area, but it is in others.

I also tried to find info on Dish's website, but it wasn't there. I called Dish last Friday about getting this bundled, and moving off a 3G MiFi for our home Internet connection. Installation was scheduled for Monday afternoon, though they arrived around 11:15 after calling ahead. A couple hours later I was surfing at much higher speeds.

15GB a month for basically what I was paying for 10GB before. A 240MB download of a PS3 game add-on, which would have taken a few hours on our 3G connection, took around 4 minutes. Latency is worse, but it's more than made up for with the overall speed.

bak2sat

@pioneer.com
@Compuguy

I ran into that also about not being able to serve my area yet. I just kept calling back every couple of days and they eventually opened up the spotbeam over my area. (South GA). I got three different estimates form three different people. I found it sketchy that they didnt post the Exede/Dish Network bundle also on their website.

Personally I think the advertisement of the bundle would start running in March when all the spot beams are opened. But im not sure. I was transfered three times before I got an exede person to schedule the installation. (it was only $99 but the first time I called it was $149?)

My install date is Monday!!(I thought it was last Saturday but I ran into some billing problems). I hope I can restrain my bandwidth habits enough to stay in under that cap.
ViaSat

join:2012-02-08
kudos:1

FAQ page correction

The FAQ page shown above belongs to an independent dealer, and is not the official ViaSat/Exede website.

The official ViaSat/Exede site FAQs are here: »www.viasatresidential.com/exede/explore/faqs

Scritti

@wildblue.net

Exede - yep it's much, much better

I live in Vermont and previously had the original Wildblue satellite package a few years ago - a bit slow then and the signal was inconsistent - I upgraded to Exede in Jan. 2012 and it's much,much faster and very dependable - a completely different experience - I am on the $80 - 15 GB plan. I'd say my download speed is about 8Mbps by the way - not 12. No complaints here - very happy. I think the bandwidth allowance is plenty generous. If you are considering Exede, it's a fine solution. It streams video very fast, but I'm not a big video/ music streamer anyway....If you have teenagers that game all the time on-line, I would go with the biggie 25GB package. So there's my two cents - not sure what everybody else is whining about.

I 3 the web

@cvgs.net

WOW

I get 30MB Down 4MB price $30 a month because I recently upgraded my speed no caps and great constant connection. You all should try to get a cable or fibre connection in your area.

compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·Millenicom
·HughesNet Satell..
·ooma
·Virgin Mobile Br..
·Charter

Re: WOW

If they had cable or fiber in their area, I doubt they'd be going with satellite . . .

said by I 3 the web :

I get 30MB Down 4MB price $30 a month because I recently upgraded my speed no caps and great constant connection. You all should try to get a cable or fibre connection in your area.