User Impressions of ViaSat's 12 Mbps Exede Service
Speeds as Advertised, but Meters Don't Work for Many
ViaSat's new Exede service, while well-hyped by the media and CES, offers faster speeds (12 Mbps) but has been somewhat underwhelming for customers
. It isn't available to most users (and may never be available to some), and still features low daily usage caps that are worse than WildBlue's previous offerings. A trickle of additional users have now gotten the service, which for most won't even begin to become available until March 1 or later.
Users in our forums
note that the promised phase-out
of the Wildblue brand has started, with users getting new dishes with the new logo (see right). The transition isn't smooth and consistent for everyone, with at least one user claiming he's been told he has to pay off a year of current WildBlue service
if he wants to upgrade to the new service.
While Exede will be capped, throttled, and use caching acceleration to beef up performance, users say throttling isn't live yet, and that the usage meter currently doesn't work
. According to the Exede FAQ
, users will ultimately be throttled to 128 kbps once they cross they caps of 7 GB ($50), 15 GB ($80), or 25 GB ($130):
If you exceed your data allowance prior to your monthly reset date, your service will be slowed to a speed of 128 Kbps. You will still be able to use your service, but you may not be able to do things such as watch movies online or use it for other streaming media. On your reset date, your usage will be turned back to zero. At that point, your normal speeds will be restored. Remember that you can upgrade to a higher data plan at any time and that there is never any charge to do so.
On a positive note, this thread
in our forums notes that the customers who can get Exede's new service are largely seeing the speeds they were promised.
| |Simba7I Void Warranties
Usage cap and throttling "If you exceed your data allowance prior to your monthly reset date, your service will be slowed to a speed of 128 Kbps."
Better than what some cell companies are doing. I wonder if they have an "All you can eat" block that people can go nuts (software updates, etc) and it not eat up your cap. I would still recommend a caching proxy, though.
Sure, satellite sucks.. But if they can make it suck a bit less, it'll help the people who can't get terrestrial internet.
Bresnan 30M/5M | CenturyLink 5M/896K
MyWS[PnmIIX3@3.3G,8G RAM,500G+1.5T+2T HDDs,Win7]
WifeWS[A64@2G,2G RAM,120G HDD,Win7]
Router[2xP3@1G,1G RAM,18G HDD,Allied Telesyn AT2560FX,2xDigital QP DE504,Compaq DP NC3131,2xSun QP GigaSwift, SMC 8432BTA, Gentoo]
Re: Usage cap and throttling Some people outright own their homes. No mortgage. They are not going to sell and have another mortgage just to get high speed land line internet service. They live in areas where there is no land line ISP offering high speed internet service. So they use satellite or cellular/mobile or WISP. I think that once Hughes Net upgrades their satellite service, Exede will have to be more competitive on the value of their offerings. And if the idiotic Light Squared satellite nonsense dies completely, another real satellite internet provider might be created to offer more competition. The main competition I see will be to increase monthly caps for the same cost. The new Exede speed is so far above dial up that I do not see a reason to compete on speed. It is about 200 times as fast as dial up, so the customers are wowed with that, they just need more GBs per month for the same money.
Re: Usage cap and throttling Wildblue, once upon a time, was a pretty good service. Then the (*@ oversold the beams, cut broadband limits across the board by 25% (no price decrease, of course), and screwed with the latency. This was on the old bird, too.
Give it time. Excede will be oversold, caps lowered and latency bolluxed to the point users won't be able to check their bank account online because of SSL timeouts.
Been there. Done that. NEVER, ever again.
I truly feel for those who can't get landline or 4G access. It's a frustrating, hair-tearing and teeth-gnashing experience, especially if you have teenagers.
| |Simba7I Void Warranties
Sucky coverage? So much for the western half of the U.S., except for the western coast and a spot in Colorado and Arizona.
said by BiggA:Except for the whole $80 for 10 GB and $10 per GB overage fees. At least with this for $80 you get 15 GB and no overage fees.
Further proof that satellite internet will never be viable. It has to be terrestrial to make sense. Give Verizon a couple of years, and they will blow this out of the water with their deep LTE spectrum holdings.
For $130 you get 25 GB. If you used 25 GB on Verizon you'd pay $230. $80 for the first 10 GB + $150 for the next 15 GB. Until Verizon doubles their caps and gets rid of overages or reduces them to $1 per GB then they aren't better than satellite.