SysOp join:2001-04-18 Atlanta, GA 2 edits |
SysOp
Member
2016-Jul-20 10:16 am
Firmware Updates?Other than firmware updates, what the heck are they talking about?
"Many of these routers have been in use for nearly ten years and have required more frequent repairs, so were trying to reduce that maintenance load and expense."
What repairs? Pushing the reset button? Updating the firmware?
So it's out of warranty? Just replace with latest model when the old one dies at customer expense. Most customers understand limits of a warranty do not extend 10 years!
Verizon Expense? Customer is already paying you, for service. |
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Here's a better solutionWhy not just charge for... the actual repairs? No? Because that wouldn't be an automatic charge for people who probably won't even notice it, and thus wouldn't earn Verizon more profits. |
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I don't get itGenerally, unless you're dealing with enterprise-grade equipment, you don't fix an older router. It conks out, and you just completely replace it - they're so cheap that it doesn't make sense to repair it. |
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(Software) pfSense Asus RT-AC68 Asus RT-AC66
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This is why I left Verizon FiOS and went back to cableSo many small charges and this kind of BS. You don't want me using an old router, upgrade the customer for free that's what any reasonable company would do. No instead they punish their most loyal customers who have been with them for a long time, (that's why they have old gear) |
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Anon7c388
Anon
2016-Jul-20 10:20 am
Emails for FIOS charitySo instead of setting up a free replacement program, they flat out charge customers for something that is their responsibility? Just another reason not to use their crappy gateways that FIOS depends on like crack. I didn't know FIOS was so hard up for cash. |
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jarablueAlways be true to yourself join:2001-06-11 Worcester, MA |
What a ripoffI don't know how they are allowed to do this and it be legal. Freaking shame. |
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Applicable for BYOD?Some customers purchase the Actiontec on eBay to avoid their rental fee. Does this mean those customers should see the $2.80 as well?
Total BS if so |
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camperjust visiting this planet Premium Member join:2010-03-21 Bethel, CT |
camper
Premium Member
2016-Jul-20 11:10 am
Propping up profits  Verizon has been facing some competition on the wireless side of the business and, as a result, has had to lower rates and/or increase data allotments.
This money grab is the result of that, i.e., Verizon needs to reclaim the profits lost on the wireless side from a captive customer base *somewhere*.
It looks like that "somewhere" is the FIOS customer base.
But Verizon making its customers pay, over and above the monthly lease rate, for the ability to continue leasing Verizon equipment --- I have to admit, that is a good one. Quite creative. |
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Use your own routerEnough said. |
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Really?Humm very interesting. I got the latest router when I increased my speed. Then I moved to a non Verizon area. "Hey VZ I got boxes for all the cable boxes but not the router what to do" and they said "Keep it, we don't want it back" but they then want to charge people a small fee for the older router? That makes no sense. |
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Anonda87b
Anon
2016-Jul-20 5:48 pm
VerizonHi, I have Asus router, I don't even use there router it sucks. I am link right in to there Ethernet port:) |
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Vchat20Landing is the REAL challenge Premium Member join:2003-09-16 Columbus, OH |
Vchat20
Premium Member
2016-Jul-20 10:34 am
Charging for required equipment?Outright stupid to say the absolute least. If someone has TV service and is required to have Verizon's gateway, it should be included in the monthly cost or, at the very least, a much lower monthly rental fee like every single other provider does.
If I was a customer and had to pay full price for required equipment, I'd certainly stick with something that works until it either dies or gets too slow for my needs. Getting penalized for this is a kick in the balls. |
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JimThePCGuyFormerly known as schja01. MVM join:2000-04-27 Morton Grove, IL |
Tom WheelerI wonder if Tom Wheeler hangs out in DSLR. If not he should. J |
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GlennLouEarl3 brothers, 1 gone Premium Member join:2002-11-17 Richmond, VA |
Back in the shop..."Darn. These newer routers just keep breaking right and left. We've got all these refurbs; what're we gonna do with 'em? Hey! I know--you're gonna love this! ...we'll call it a 'maintenance fee' ...haha, I know, right!?" |
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low fee + hundreds of below the line fees = gtfoh$ low service fee + below the line fee #1 fee #2 fee #3 ... fee #1,000 Take the service and shove it Verizon! Keep it up Verizon, let's see how much FIOS you sell! |
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stevek1949We're not in Kansas anymore Premium Member join:2002-11-13 Virginia Beach, VA |
Older ONTI have a nine year old ONT. Will there be a "maintenance fee" on that next? I bought my own Actiontec Rev I. Are they "older" to them? What is the schedule for determining if a part of the network is "older" beside what they tell you when it is too late?
I had to have to have the BBU replaced and they told me that it was a constant source of problems. Is that also on the list for a future fee?
If you are under contract, can they force you to update? This sounds like another fee below the line, which they do all the time. |
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rchandraStargate Universe fan Premium Member join:2000-11-09 14225-2105 ARRIS ONT1000GJ4 EnGenius EAP1250
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rchandra
Premium Member
2016-Jul-20 11:57 am
oh, yeah...that wonderfully good servicethat very service where in order to look at what "gateways" are available, I have to log in (so hmmmm....Are you going to charge me more for your hardware than, say, someone in Pittsburgh?). Then when you finally put up a link for your gateway, your Website responds "Service unavailable." Yeah, great service that is, indeed. |
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