site Search:


 
   
story category
Verizon Confirms 30 Day Test Drive No More
And discounts for 'new every two' program get smaller...
by Karl Bode Friday 06-Feb-2009 tags: business · wireless · Verizon Wireless Broadband
Last week a report emerged suggesting that starting February 15, Verizon would be discontinuing their 30 Day Test Drive promotion, created after annoyed consumers, Attorneys General and a few class action suits took aim at early termination fees (ETFs). Leaked documents also suggested that the company is also reducing the discounts for "new every two" customers from $100 to $50 if you've got a plan greater than $80, and from $50 to $30 if you're on a plan that's less than $80. Verizon spokesman Tom Pica has since confirmed the changes.

Click for full size
"After two years in the marketplace, Test Drive has run its course," says Pica. He notes that while they will be getting rid of their 30 day test drive, their 30-day satisfaction guarantee will remain in place. In other words, customers who aren't completely happy can still return their device and cancel service within 30 days of activation and pay no early termination fee (ETF). Users will, however, now be responsible for any charges incurred during those thirty days.

Pica also confirmed that the discounts users have received via their New Every Two program are also being reduced. "The prices and variety of phones and other wireless devices have evolved and changed considerably over the past few years," says Pica. "We have updated our New Every Two policy to reflect this evolution in device pricing," he says. "Customers will continue to derive value from our New Every Two program," insists Pica. Just not quite as much value, apparently.

view: topics flat text 
Post a:

kv5e
Ride Free
Premium
join:2001-12-04
Mesquite, TX

Basso Profundo

I can hear James Earl Jones saying -

"Perhaps you feel you've been treated unfairly?!!?!" - Darth Vader from the Empire Strikes Back
me1212

join:2008-11-20
Pleasant Hill, MO

Re: Basso Profundo

Dude I love that movie. BTW Verizon has failed him for the last time.

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
They are altering the deal. Pray they don't alter it any further.
BosstonesOwn

join:2002-12-15
Everett, MA
Reviews:
·Comcast

Re: Basso Profundo

Next will be if you buy the phone outright you will still be locked into a contract.

man , i keep getting pushed toward at&t even more now.
--
"It's always funny until someone gets hurt......and then it's absolutely friggin' hysterical!"
chemaupr

join:2005-06-06
Alexandria, VA

Re: Basso Profundo

go ahead... you may be back. I jumped to ATT two years ago and after 6 months I came back to Verizon. I ate $250 in ETF for two lines (or was it $350). But i just couldnt stand their crappy service... black holes of coverage every where...

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA

Re: Basso Profundo

$175 per line. AT&T is steep with their penalties.

BlueArcher
Premium
join:2003-03-11
Lexington, KY
said by chemaupr:

go ahead... you may be back. I jumped to ATT two years ago and after 6 months I came back to Verizon. I ate $250 in ETF for two lines (or was it $350). But i just couldnt stand their crappy service... black holes of coverage every where...
Same, word for word. Never again will I leave the mothership.
itguy05

join:2005-06-17
Replace AT&T for Verizon and that would be my experience. Never again will I Leave AT&T for the NOTwork.

cameronsfx

join:2009-01-08
Panama City, FL
said by kv5e:

I can hear James Earl Jones saying -

"Perhaps you feel you've been treated unfairly?!!?!" - Darth Vader from the Empire Strikes Back
"The Emperor coming here? We shall double our efforts."

"I hope so. The Emperor is not as forgiving as I am." -Darth Vader

----

"Yes, our phones and plans are guaranteed for 30 days." -Chad

"Chad, you can't do that." -Sprint Guy

"Sure we can," Chad replied.

"That's not fair!" Exclaimed the T-mobile guy.

"Well, they still have to pay for usage," the Verizon guy chimed in.

"Hey, you have to pay more than that with our iPhone!" the AT&T guy said.

"Why are you wearing a Darth Vader costume?" Chad asked.

"Convention?" AT&T Wireless guy replied.
hoyleysox

join:2003-11-07
Long Beach, CA

Thanks for the headsup

I am eligible for new every two and have been waiting for a better phone than the blackberry. I guess I better reconsider if I want to take advantage of the current discount of $100.

Toadman
Hypnotoad

join:2001-11-28
Ohio
kudos:1

Re: Thanks for the headsup

Actually the storm is a very good phone. Much better than the 8330. I have had the storm for about a month and pretty happy with it (especially since the 3G works in Japan!)

meister_sd
Premium
join:2006-01-29
La Mesa, CA
kudos:7

Re: Thanks for the headsup

said by Toadman:

(especially since the 3G works in Japan!)
What are the roaming rates?

Toadman
Hypnotoad

join:2001-11-28
Ohio
kudos:1

Re: Thanks for the headsup

In Japan it is 1.99 a minute for voice. The data plan is $64.00 a month worldwide unlimited (that includes web browsing and email push).
hoyleysox

join:2003-11-07
Long Beach, CA
I got an LG phone that I like. The data plans on blackberries are $30 a month for unlimited. For other phones its $15 per month.

NPGMBR

join:2001-03-28
Arlington, VA
Same situation here. I've been eligible to upgrade since August 08 and I didn't because Verizon has a shitty selection of phones. They have gotten a few new phones but still their selection sucks a big fat one! I don't even want a complicated phone. I just want to make calls and txt but the phones they offer are ugly (at least to me). Guess I better reconsider too.

Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY

Seems fair

No ETF. No penalty.
Pay for what you use. What is the problem?

fifty nine

join:2002-09-25
Sussex, NJ
kudos:1

Re: Seems fair

Sounds fair to me.

Matt
All noise, no signal.
Premium
join:2003-07-20
Jamestown, NC
kudos:12

Re: Seems fair

said by fifty nine:

Sounds fair to me.
Yep, me too. The news blurb a few days ago made it seem like once you sign up, you're stuck in a contract with an ETF. This is a completely acceptable solution and FWIW, AT&T has the same policy.

snipper_cr
Premium
join:2002-01-22
Wheaton, IL

Re: Seems fair

said by Matt:

said by fifty nine:

Sounds fair to me.
Yep, me too. The news blurb a few days ago made it seem like once you sign up, you're stuck in a contract with an ETF. This is a completely acceptable solution and FWIW, AT&T has the same policy.
Yeah thats what I thought too. Seemed like once you signed up, they had you by the nuts for 2 years. This seems pretty fair still.

ReVeLaTeD
Premium
join:2001-11-10
San Diego, CA

Re: Seems fair

said by snipper_cr:

said by Matt:

said by fifty nine:

Sounds fair to me.
Yep, me too. The news blurb a few days ago made it seem like once you sign up, you're stuck in a contract with an ETF. This is a completely acceptable solution and FWIW, AT&T has the same policy.
Yeah thats what I thought too. Seemed like once you signed up, they had you by the nuts for 2 years. This seems pretty fair still.
Unless you live in California. We don't play that crap. We get 14 days to try and cancel, period. It's the one law California got right, IMO.
mep

join:2001-04-14
Warrington, PA
ditto here

RARPSL

join:1999-12-08
Suffern, NY

My Take on Test Drive Discontinuance

>"After two years in the marketplace, Test Drive has run its course," says Pica. He notes that while they will be getting rid of their 30 day test drive, their 30-day satisfaction guarantee will remain in place. In other words, customers who aren't completely happy can still return their device and cancel service within 30 days of activation and pay no early termination fee (ETF). Users will, however, now be responsible for any charges incurred during those thirty days.

I do not see anything wrong with the discontinuance of Test Drive since you can still cancel the contract without an EFT within the same 30 day time period as the TD offer. The only "loss" in the discontinuance is that you now must pay for your usage during those 30 days. While there WAS free "All you can eat" usage under TD, I feel that this Freeloader capability was an extra and that you were morally (if not legally) responsible for the charges. These charges are now payable but you still can test out the Handset and the Network without an EFT for the original 30 day time span.
moonpuppy

join:2000-08-21
Glen Burnie, MD

Guess this is what happens....

....when you sell yourself only on service.

Let's face it, the phones aren't all that. Even ATT showed that half of the number ports for the new iPhones came from Verizon. That tells you something right there.

battleop

join:2005-09-28
00000

Re: Guess this is what happens....

Yea, people want iPhones. I bet the majority that left Verizon for AT&T would have stayed with Verizon if Verizon had the iPhone.

fifty nine

join:2002-09-25
Sussex, NJ
kudos:1
For me it's all about the network.

I'm not too interested in drinking the Apple Kool-Aid.
moonpuppy

join:2000-08-21
Glen Burnie, MD

Re: Guess this is what happens....

It's not only that but the lack of certain phones and how Verizon locks them down is what really hurts their image with the younger crowd who tend to waste a lot of money on phones.

I personally use a G1.

fifty nine

join:2002-09-25
Sussex, NJ
kudos:1

Re: Guess this is what happens....

I have a Palm Centro and it's just fine for me.

Verizon used to be really horrible about getting recent/new devices, but they've gotten better.

The younger crowd will probably not go to Verizon anyway, but T-Mobile because "ZOMG! More minutes to chat it up with my BFFS!"

I used to be a smartphone geek but now I just use mine for making phonecalls, surfing the web, slingbox and google maps. This is on Verizon.

My work provided Blackberry is on AT&T and all I use it for is email, calendar and phonecalls.

I would have liked it if Verizon had full OBEX on bluetooth, but it's not something I admittedly use on a regular basis.
BosstonesOwn

join:2002-12-15
Everett, MA
Reviews:
·Comcast

Re: Guess this is what happens....

said by fifty nine:

I have a Palm Centro and it's just fine for me.

Verizon used to be really horrible about getting recent/new devices, but they've gotten better.

The younger crowd will probably not go to Verizon anyway, but T-Mobile because "ZOMG! More minutes to chat it up with my BFFS!"

I used to be a smartphone geek but now I just use mine for making phonecalls, surfing the web, slingbox and google maps. This is on Verizon.

My work provided Blackberry is on AT&T and all I use it for is email, calendar and phonecalls.

I would have liked it if Verizon had full OBEX on bluetooth, but it's not something I admittedly use on a regular basis.
Im starting after 7 years with Verizon to realize they are the most stuck up company when it comes to usage.

I pay for an unlimited blackberry bes plan , I recently found myself trying to tether it to my work provided mac book pro. something I did easily with my vcast moto q and e815. now I get a pop up they want to charge me more to tether to the device.

WTF. You don't make enough off me yet ? $200 a month for 2 blackberries and yet you want more.
im done with these asshats , im paying the ETF and dumping them for at&t or sprint. sprint has everything for $99 +$20 for my blackberry and I can throw my wifes blackberry on its own plan for 1000 minutes and come out below what i pay to verizon.

I mean really , i spend $200 + a month with them and they can't throw me $50 more after 2 years ? Not to mention no 2 new on the second phone ? Done and done.

Sad part is i have worked with all these companies in the past and don't like any of them , but 1 has to be the lesser of the 2 evil.
--
"It's always funny until someone gets hurt......and then it's absolutely friggin' hysterical!"
itguy05

join:2005-06-17
said by fifty nine:

For me it's all about the network.

I'm not too interested in drinking the Apple Kool-Aid.
And in most places AT&T and Verizon are equal. Verizon has good Brainwshing, errr, advertising....

xpkranger
Premium
join:2000-10-27
Atlanta, GA

It's time to look elsewhere...

After being a loyal Verizon customer for longer than I can remember (at least 8 years and 5 devices) this is the straw that broke the camel's back. When my contract is up this year, I doubt very seriously I would ever consider going back to Verizon. Sorry guys, your network isn't all that...
--
My pics:
http://www.flickr.com/photos/xpkranger/

Matt
All noise, no signal.
Premium
join:2003-07-20
Jamestown, NC
kudos:12

Re: It's time to look elsewhere...

said by xpkranger:

After being a loyal Verizon customer for longer than I can remember (at least 8 years and 5 devices) this is the straw that broke the camel's back. When my contract is up this year, I doubt very seriously I would ever consider going back to Verizon. Sorry guys, your network isn't all that...
Not only that, but AT&T (if coverage is good in your area) will save you a CHUNK of change. We canceled our 3-phone Verizon 1400 minute plan with 1 data plan and switched to AT&T's 1400 minute plan with 2 iPhone's and an LG Shine ... and saved over $100/month. I was floored that Verizon had been ramming me for so long.

xpkranger
Premium
join:2000-10-27
Atlanta, GA

Re: It's time to look elsewhere...

I have to have some sort of data phone for work and I've always had blackberrys, but more and more folks around here are getting an iphone, maybe I'll go drink some of their kool-aid. I've got a few months to decide.
--
My pics:
http://www.flickr.com/photos/xpkranger/

MrMaster
jetsetter
Premium
join:2000-12-16
St Thomas, VI
Reviews:
·Sprint Mobile Br..
·Virgin Mobile Br..
said by xpkranger:

After being a loyal Verizon customer for longer than I can remember (at least 8 years and 5 devices) this is the straw that broke the camel's back. When my contract is up this year, I doubt very seriously I would ever consider going back to Verizon. Sorry guys, your network isn't all that...
True but I switched to AT&T and I sure do miss the clarity of Verizon's network. Ofcourse, there are other reasons for switching.

Geminimind
Premium
join:2003-12-20
Sacramento, CA

Re: It's time to look elsewhere...

oh well bye bye verizon. I think its time to shop around.Tmobile or Metro?
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
Reviews:
·WOW Internet and..

Re: It's time to look elsewhere...

My Metro and you can go to Boost get all of that plus Nationwide coverage for $50. Boost is actually cheaper in the long run do to nationwide coverage on the Nextel iDEN network. Metro only serves their cities and partners with Cricket and Revol Wireless.

sapo
Cruising Down Memory Lane
Premium
join:2002-09-16
Sacramento, CA
kudos:1
The network is better, you just haven't had a chance to appreciate it since you've been on the best network.

BlueArcher
Premium
join:2003-03-11
Lexington, KY
said by xpkranger:

After being a loyal Verizon customer for longer than I can remember (at least 8 years and 5 devices) this is the straw that broke the camel's back. When my contract is up this year, I doubt very seriously I would ever consider going back to Verizon. Sorry guys, your network isn't all that...
A) You're going to leave over $20 or $50 every two years??
B) I said what you're saying once... I went back 5 months later
C) The network IS all that.. you will learn it pretty quick, I would imagine

nomoVZ

@comcast.net

Great timing (not)

Fair or unfair, it seems like a really dumb moment to become (or even appear to become) less competitive in the cell biz.

If they are relying on their superior network reputation, I found on a group cross-country trip from San Fran to Ocean City, MD in Sept., with scads of iPhones and VZ phones, that the differences between AT&T and VZ are small.

When reception was bad, nobody could get signal. When it was good, everybody could - with a few small exceptions, but even those were sometimes to the advantage of VZ, sometimes AT&T.

-dan

OSUGoose

join:2007-12-27
Columbus, OH

FYI

Verizon has also started charging a Resotocking fee on everything for any reason, you get the phone, try it out and dont like it and wanna exchange for a diffrent phone, bam ur hit with a 35 dollar restocking fee. That cant be waved.

nixen
Rockin' the Boxen
Premium
join:2002-10-04
Alexandria, VA

Guess re-ups and new customers aren't a concern

So, in a sour(ing) economy, where people are looking to cut expenses, you reduce the financial incentive to use your service. Seems like a good business plan to me.
--
The trouble with the world is that the stupid are cocksure and the intelligent are full of doubt. -- Bertrand Russell

Mike_

join:2003-06-24
Fort Lauderdale, FL
Reviews:
·Verizon Wireless..
·Comcast

Re: Guess re-ups and new customers aren't a concern

"The prices and variety of phones and other wireless devices have evolved and changed considerably over the past few years," says Pica. "We have updated our New Every Two policy to reflect this evolution in device pricing," he says.

That's the best part of this guys speech. Yes, devices have evolved so WHY do you still lock them down and charge MORE for LESS.
He's doing the opposite of what occurs as we progress through technology. Devices get CHEAPER to build/sell as the technology put into them is better understood and more abundantly available. As of course occurs with demand.

Anyway, the fact that they are taking these things away must mean that those that "test drive" and leave are probably increasing, and they want to make some money off of such people.

C'mon guys, "it's the network" pffft.

Glad I'm still with Sprint and at&t....
--
If it ain't broke, don't fix it. Unless you know what you're doing.

batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ

If you don't like it.......

Get MCI/WorldCom to give you the promised land. You do remember the promise you swallowed and killed Ma do you not?
scsiguru

join:2000-11-18
Parkersburg, WV

Moving to ATT from Alltel

This is exactly why I'm moving to ATT as soon as my Alltel contract is up on 5/31/09.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: Moving to ATT from Alltel

should have renewed your alltel contract a long time ago. But you still can since the only thing they have combined is the IN Network.

Alltel is still Alltel and taking new customers and renewing contracts as Alltel.

Id renew.

Deft
Stros in '08
Premium
join:2003-09-06
Grand Forks, ND
Reviews:
·Midcontinent Com..

Pretty much stuck with Verizon!!!

I'm pretty much stuck with Verizon.. and i've been with them since High School, and well AT&T is not in my area "Yet" and my "New every Two" is soon done.. so im pretty pissed that i wont get my $100 off on a phone..

Tried Sprint and thier phones are terrible.. i really have no other option!! damn verizon and thier greedy asses!

Geminimind
Premium
join:2003-12-20
Sacramento, CA

Re: Pretty much stuck with Verizon!!!

Cut your cell phone bill.

Deft
Stros in '08
Premium
join:2003-09-06
Grand Forks, ND
Reviews:
·Midcontinent Com..

Re: Pretty much stuck with Verizon!!!

said by Geminimind:

Cut your cell phone bill.
What would be the point? i would still lose out on "merits" and well the "new every two" would drop even lower..
Sbrav77
Premium
join:2004-03-02
Bourbonnais, IL

PURE GREED

I give Verizon considerable money each month as I have 3 contracts, and a total of 7 lines between the 3 contracts. I was one of those people that upgraded as soon as I was eligible. Now, since my incentive has been cut in half,I think I'll be sticking with my Voyager for as long as it works. In the long run, they are going to lose customers I'm sure. You don't make money by increasing the cost of products 50.00 in an economy like this. Everyone else is cutting costs to try and increase sales and drive up their bottom line profits. Only Verizon would have this logical thinking approach.(LOL) I guess we'll have to wait and see how it works for them.

kyler13
Is your fiber grounded?

join:2006-12-12
Arnold, MD

Absolutely ridiculous

I already used my $50 credit (since you can only use it on one phone in the family plan) to upgrade my wife's phone, but they STILL ended up sending me mailers offering me $50 off a new phone since I, the primary, am still month-to-month. They're so desparate to get me to upgrade to some crappy free phone, or pay through the nose on a decent phone, but I'm not budging. Now they're dropping the credit? I've said it before and I'll say it again. I will not pay for a phone that is locked to a single network. Our razrs were free, and my wife's env2 was free. They get more than enough money from me on their monthly plan.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·Optimum Online
·Verizon FiOS

make the service cheaper..

this must be on the heels of making their service plans cheaper.. I can't imagine cutting incentives will boost customer base all that much.. but since they were the beneficiary of the other cellular povider's in the area's screw-ups.. with Sprint's horrible customer service and AT&T's lock down-drag-out iphone debacle.. Verizon was a natural winner.. and they didn't have to spend a penny to gobble those customers up. Keep in mind this is primarily where their footprints overlap.

Sprint's $50 unlimited prepaid service is something that other companies will have to compete against. This price point should make other companies wake up and take notice.. by bringing their prices for per minute service and unlimited down to size. Customers may just have to begin buying their own phones without any subsidies by cell companies.

Manufacturers are slowly getting out from under the grip of service provider's walled garden requirements. Universal handsets (quad-band) phones will be the norm, as well as unfiltered wifi apps in the near future. These are the good things. What is more murky is competing by cutting the bottom line price. There's no reason why Verizon can't match Sprint's $50 prepaid plan, though their network is far from saturated.

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK

Ah, the lack of Free Market at work again...

All the joys of non-competition, with all the benefits of neither.
itguy05

join:2005-06-17

Re: Ah, the lack of Free Market at work again...

said by KrK:

All the joys of non-competition, with all the benefits of neither.
And free market would help how? Why would I charge X-5 when I can charge X as everyone else does and still make tons of $$?

Think about it. I sell the same Widget as everyone else. Theirs costs $5. Why would I sell mike long term for $4 if people will pay $5? Sure, I'll sell it at $4 to gain market share but once that's done it's going up to $5.

See gas stations for an example about why free market does not guarantee low prices.

Consumers set the prices. Don't like what Verizon is charging? Go elsewhere even if it costs the same. If enough of you do it, they will figure it out.

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
Reviews:
·AT&T DSL Service

Re: Ah, the lack of Free Market at work again...

That's kinda my point. It's not a free market unless there's abundance of and ample competition--- and low barriers to entry for more competition. Basically, that rarely exists.

With lack of competition, these moves are no surprise.
--
"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini
qworster

join:2001-11-25
Bryn Mawr, PA

Can you hear me now?

You're FUC**(*&D!

Monday, 04-Jun 06:56:01 Terms of Use & Privacy | feedback | contact | Hosting by nac.net - DSL,Hosting & Co-lo
over 12.5 years online © 1999-2012 dslreports.com.