The last few years have seen a growing number of allegations that the telco is neglecting their DSL & landline infrastructure to focus on getting into the more lucrative TV business (aka FiOS). Union workers say they aren't getting the tools and resources they need to support DSL & landline customers effectively.

A lack of resources have resulted in documented spike in customer complaints, according to PUCs in a number of States. Union workers have told me directly that ideas like preventative maintenance have been all but abandoned in many rural markets. Last month, Florida's largest union picketed several Verizon offices.

Now Florida's Attorney General Bill McCollum is trying to fine Verizon $6.5 million dollars. According to Florida law, Verizon must repair all residential phone problems within 24 hours, but McCollum says Verizon is consistently failing to repair service in time. Verizon downplays the problem.I'm thinking $6.5 million isn't going to be a big deal for a company that just scored a $679 million contract with the Department of Homeland Security. Verizon spent nearly $4 million on lobbying in the first three months of 2008 alone.