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Verizon Criticized in California Over Forced FiOS Migrations

Verizon has already gotten in trouble in New York State for refusing to repair highly-subsidized and regulated copper DSL and POTS service, and now it appears the company is also facing a new round of complaints in California. The Utility Reform Network (TURN) has filed a complaint with the California Public Utilities Commission, claiming that Verizon is refusing to repair lines -- or pushing people on to digital voice services -- without the customer often understanding the migration or having given their consent.

"Verizon is deliberately neglecting the repair and maintenance of its copper network with the explicit goal of migrating basic telephone service customers who experience service problems," Regina Costa, TURN's telecom research director, wrote in the complaint. "These migrations are often without the customers' knowledge or consent."

Verizon's approach is two-fold. In many areas the company wisely wants to migrate DSL and POTS customers -- especially those on troubled lines -- on to FiOS services in order to provide more reliable service with lower maintenance costs. On the other side, Verizon is looking to simply hang up on many rural customers and migrate them to more expensive wireless as part of an improved profitability move.

In New York, Verizon found itself slapped on the wrist by the state AG and the PSC for the latter, regulators concerned that wireless service (specifically their disliked "Voice Link") service was now substitute for a more reliable landline. In California, TURN's complaint appears based largely on the fact that many elderly customers are being converted from POTS to FiOS -- and wither don't quite understand what's happening, or find themselves annoyed at the less reliable nature of digital voice during power outages.

Most recommended from 101 comments



IowaCowboy
Iowa native
Premium Member
join:2010-10-16
Springfield, MA
kudos:1

IowaCowboy

Premium Member

I'd gladly sue them to get FiOS

I'd gladly sue them demanding they upgrade my area to FiOS and use the discovery process to uncover why certain areas were NOT upgraded to FiOS during the initial rollout and why FiOS expansion has been suspended.

In my book they can shut down POTS/DSL but only if those areas are upgraded to FiOS.

Zenit
Premium Member
join:2012-05-07
Purcellville, VA
kudos:6
·T-Mobile US
·Xfinity

Zenit

Premium Member

A few things going on here

As odd as it sounds, some people dont want FIOS. I will never understand why someone would say no to having a 21st Century communications link on their property, but people are WEIRD.

Hey, if they dont like it, move to the much more common Non-FIOS VZ territory, sometimes only a mile out of FIOS territory (or less, in instances where VZ chose to only deploy to 1 neighborhood).

But why? VZ barely maintains its copper, its falling off of the poles. Its not like the POTS service could have been that great with ancient unmaintained infrastructure.

I agree that where FIOS has been deployed, the Copper should be removed and recycled. However, the gutting of regulations set forth during the era of Ma Bell must stop. We need to modernize the requirements to the Internet age - mandate Universal Service of basic broadband, just like Telephone service. Maintain the 5 9s standard for Voice uptime - should be easier on Fiber!

If Verizon (the RBOC/exGTE operating companies of VZ) wants to survive, they need to get moving with building out FIOS to its massive landline footprint that is yet to be upgraded. The thing is....I dont think VZs CEO wants the old Wireline divisions to survive. Mr. McWireless grand plan is probably to divest the Ex-Bell and GTE operating companies so that VZ is only made up of VZW, and VZ Business (MCI-Worldcom). (See his ramblings about trimming the tree from some time ago) With some creative accounting, they could dump the debt of buying out VZW onto the divested landlines division.

Its not going to just be Bell Atlantic...its now Bell Titanic! Bell Atlantic II would HAVE to deploy FTTH to survive, with no wireless cash cow. But it would have no money due to being saddled with VZs old debt. So who would take this on?

The new AT&T? CenturyLink?
Talk about going full circle. Either of these options brings Ma Bell 1 step from resurrection minus Bell Labs/Western Electric. Only this time its a more evil, zombie Ma, not the old mean Ma that actually did some (a lot) of good while having bad sides.

:/

We are already getting Pa Cable with the TW/Comcast potential merger......and he doesn't have good intentions. Hes the type of Pa that abandons your family on the street, while taking all the money.

How about ..