 
Camelot One
Premium,MVM
join:2001-11-21
Sarasota, FL
clubs: | Early termination fee? Since when does Verizon have early termination fees on DSL? | |
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jtudor
Xm 60's On 6 Freak
Premium,MVM
join:2002-12-07
Morganton, NC | Re: Early termination fee? I thought most DSL providers had ETF's unless you provide your own modem, and specifically ask for no contract.
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Best of luck
"Do, or Do not, there is no try!" Yoda
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| june8
join:2007-03-16
Clarksburg, WV | There is an etf if you are in a contract and you cancel completely but there is no etf if you just downgrade back in to the basic speed. | |
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sivran
Long Live The Suite
Premium
join:2003-09-15
Arlington, TX
clubs: | Re: Early termination fee? Yes, but what happened to the 30 day grace period? Or was it already up by the time he noticed? Hmmm. | |
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Camelot One
Premium,MVM
join:2001-11-21
Sarasota, FL
clubs:
| Re: Early termination fee? Good grief. I remember when they would charge you for the modem (which they gave you free) if you canceled early, but you had the option to return the modem to avoid that. But it has been almost 4 years since I had to deal with Verizon.
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Intel Q6600 @3400Mhz/GA-EP35-DS3P/2x 2048Mb G.Skill/Seagate 750.10/EVGA 8800GT's SLI/Silverstone 850W/Custom water cooler | |
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majortom1029
join:2006-10-19
Lindenhurst, NY
| hmm This is the one reason why i refuse to go to fios. Id rather have service problems (well i havent had any major ones but i am going with lowqest common denominator) with cablevision then billing problems with verizon.
They need to get their customer service worked out. I am probably not the only one with this reason. | |
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DaMaGeINC
The Lan Man
Premium
join:2002-06-08
Greenville, SC
clubs:
1 edit | Re: hmm Pretty stupid reason for not getting a superior service. You only hear about the bad on sites like this. They are isolated incidents, and in all likely-hood, you will have perfect service from Vz. | |
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rchandra
Stargate S G-1 And Atlantis Fan
Premium
join:2000-11-09
14225-2105
clubs:
| Re: hmm I'd really like to know some percentages of trouble-free vs. troubled customers. Let's see...I'm only one guy in Buffalo, NY, and what's happened with me?
•I had two lines (basically voice and modem), and heck, paying for both, should have always received two directories, more often than not, only received one.
•I decided to keep the modem line as my data line. When I ordered DSL, I specifically did the "self-install" option. I guess they figured that absolutely noone except their own technicians was competent enough to take pair 2 on a jack wired RJ-14 style and feed it to "pair 1" (well, only pair) on the DSL modem, so they scheduled a truck roll. Of course, I was never informed of this, so they charged me with a missed prem visit, something like $75-100 when all taxes and such were added. And the worst thing from an economic standpoint is they still took some $135 out of my bank account despite me immediately pointing out this erroneous charge, and they wouldn't REFUND the money. No, I had a credit balance for the next 3 months where I didn't have to pay. And...they refused to apply this balance to the charges for the line on pair 1. (It is at this point they "lost" the "privilege" of getting to deduct the money directly out of my bank account, which I'm SURE is advantageous for them.)
•Just about every time I would go to their Web site to view the charges detail for my bill, they would claim they're having "technical problems" and they couldn't display my details. I firmly believe their "technical problem" was they couldn't "Web program" their way out of a paper sack to save their lives (ECMAscript and such), and not adhere to standards. Sorry, VZ techies, the whole world isn't IE on MS Windows; there is a significant and thankfully growing fraction of us that are on Linux with FF or MacOS of varying flavors and NS, FF, Opera, or Safari. It's at that point they "lost" their "privilege" of billing me electronically, and that they're going to spend the money to mail me paper every month.
•When they were changing speeds to 3Mbit/s and their billing practices for month-to-month, along with locking me in for another year so that I didn't have to pay + $8/mo. for month-to-month, I had a Dorothy Gale moment where my apartment building was magically transported by that rare Buffalo tornado 4000 more EWL feet away from their wirecenter. So, they decided that due to the "longer" loop, I wasn't supportable at the 1.5Mbit/384Kbit rates that were working just fine for at least a year, so they halved the downstream and cut the upstream by a third (768/128). I know this is probably not true, but I like to think of this as retaliation for disconnecting pair 1 and going VoIP with VoicePulse, because at about 90Kbit/s required for each G.711 leg of a call, and not that I'd do it often at all, 3-way calling was impossible w/o either choppy audio or reduction in quality due to utilizing another codec.
•There was of course that big fiber cut in the Bronx one day that had my (and many other east coast people of course) Internet out for over a day.
•In the guise of wanting to slow a worm, all the sudden servers became illegal and tcp/80 was blocked.
So who knows? Yes, I will agree that when service was operating, it was very good. They do manage their bandwidth better than at the time Adelphia and now Time-Warner, as the speeds were VERY consistent no matter the time of day or night, and the latency was always consistently low that I could tell. But it's incredibly stupid stuff like this that has me scratching my head wondering how it could happen.
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English is a difficult enough language to interpret correctly when its rules are followed, let alone when a writer chooses not to follow those rules.
Jeopardy! replies REALLY suck! | |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
 ·VOIPo
| said by majortom1029  :This is the one reason why i refuse to go to fios. Id rather have service problems (well i havent had any major ones but i am going with lowqest common denominator) with cablevision then billing problems with verizon. They need to get their customer service worked out. I am probably not the only one with this reason. Do you realize how really stupid that sounds? | |
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| | rebus9
join:2002-03-26
Tampa Bay
 ·Verizon FIOS
 ·RoadRunner Cable
| Re: hmm said by NY Tel :said by majortom1029 :This is the one reason why i refuse to go to fios. Id rather have service problems (well i havent had any major ones but i am going with lowqest common denominator) with cablevision then billing problems with verizon. They need to get their customer service worked out. I am probably not the only one with this reason. Do you realize how really stupid that sounds? It doesn't sound stupid at all. Why would someone drop a service that has given them no major problems and they're satisfied with (or at least "satisfied enough") and jump ship to a company that has received a flurry of forum and national media attention over its billing woes and customer service problems?
I assure you, the stupid sounding suggestion was not from majortom1029. | |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
| Re: hmm said by rebus9 :said by NY Tel :said by majortom1029 :This is the one reason why i refuse to go to fios. Id rather have service problems (well i havent had any major ones but i am going with lowqest common denominator) with cablevision then billing problems with verizon. They need to get their customer service worked out. I am probably not the only one with this reason. Do you realize how really stupid that sounds? It doesn't sound stupid at all. Why would someone drop a service that has given them no major problems and they're satisfied with (or at least "satisfied enough") and jump ship to a company that has received a flurry of forum and national media attention over its billing woes and customer service problems? I assure you, the stupid sounding suggestion was not from majortom1029. Well thank you too and have a nice day. I believe there are Macy's in Florida now? If so there is an expression about their window displays that applies here. | |
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meh37
@verizon.net
| Libshitz happens. (with all apologies to Dr. Libshitz) Anything you do with Verizon or any other corporation will be affected by the "IT happens" factor, though usually it's limited to the atypical/unusual (or, sometimes, the clueless CSR). You shouldn't let fear of failure (in this case, Verizon's) prevent you from going with something better. FiOS is great--the techs typically do a great job. But, of course, sometimes "IT happens". | |
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| jarthur31
join:2006-04-14
Carlsbad, NM | I'd rather have the CS brainfarts and FIOS than my current service. I'm ok with my d/l speed currently but the up has much to be desired. | |
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| Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ
| when it comes to tech support dont complain if you cant get linux help.
however using firefox, its pretty much the same across all platforms. personally as tech support i hate IE, seems like it doesnt take much for IE to get "Pooched".
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[65 Arcanist]Filan(High Elf) Zone: Broadband Reports | |
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highhatsize
Norm, The Enourmous Basset
Premium
join:2001-02-08
San Francisco, CA
 ·SONIC.NET
| Seppuku - No mercy beheading This is a copy of my last suggestion for a solution to problems with Verizon. It is the sovereign anodyne.
"Seppuku - No mercy beheading
I have been a customer of Verizon cell phone since 2000. Without going into detail of my experience with them, let me say that. . . for true justice to prevail I believe the CEOs and Marketing Directors of Verizon, AT&T & Sprint should all be required to disembowel themselves ritualistically in a manner that leaves them conscious and suffering horribly for at least an hour. No friend should be permitted to chop of their heads.
One can but hope that this object lesson would change the customer service practices of their successors."
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Cordially,
SANFRANSON | |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA
1 edit | Re: Seppuku - No mercy beheading I'm not a samurai but ain't seppuku when one cuts one's own stomach? Whats the beheading for? | |
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elios
join:2005-11-15
Springfield, MO
·Mediacom
| Re: Seppuku - No mercy beheading said by ninjatutle :I'm not a samurai but ain't seppuku when one cuts one's own stomach? Whats the beheading for? its both
one does your bit first and then generally has a servant finish the job be for you die slowly | |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA | Re: Seppuku - No mercy beheading Someone has been watching Last Samurai one too many times. They don't do this anymore. They usually will jump off buildings, hang themselves or gas themselves. | |
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elios
join:2005-11-15
Springfield, MO
·Mediacom
1 edit | Re: Seppuku - No mercy beheading said by ninjatutle :Someone has been watching Last Samurai one too many times. They don't do this anymore. They usually will jump off buildings, hang themselves or gas themselves. ok Historically  happy now
»en.wikipedia.org/wiki/Seppuku | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | Watch the movie Ronin (actually a great car chase movie in Europe), but Seppuku actually gets explained to Robert De Niro in it.
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Canada = Hollywood North | |
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Cheese
Premium
join:2003-10-26
Naples, FL
clubs: | They did it.... Give the man the speeds you upgraded him too, for the price he should have been paying in thee first place. Sounds reasonable no? | |
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m60521
join:2001-12-28
Hinsdale, IL | It Happens! It always amazes me that the error always happens to the company's benefit.
Oops. | |
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kleinml
join:2008-04-18
Levittown, PA
·Verizon FIOS
| Re: It Happens! You don't think when its the other way you would actually hear about it. Knew someone that had DSL for almost 2 years before they realized and started billing him. Same thing happens to Cable Co's too. Back before Digital before On Demand When you had to Call for a Pay Per view event. I orders a movie and the box never De-Authorized. I watched every Pay Per view until they moved them into Digital. Must have been at least 4 years. I never complained once. | |
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RoundTuit
join:2001-12-28
Columbia, MD
| Not Accidental I recently ordered a 4-way bundle (wireless, phone, FIOS internet & TV), and when the phone service was finally activated I discovered that they added several services I did not request. I am certain this was not accidental and that the sales rep added the additional services hoping I would not notice, and if I did, hoping I would let it slide, and if I did attempt to get this corrected that I would not be able to survive the Verizon customer service gauntlet and would eventually give up. I have a son-in-law that works in an AT&T call center and they are constantly under pressure to increase sales, and this is one way. I am sure Verizon is no different.
What puzzles me is that with all the money Verizon is burning through to build out their fiber network they would make it easy for new customers to order service. Not the case. I have been keeping a log of my Verizon customer service interactions and so far I am up to 11 entries over a 3 week period, and all I have to show so far is phone service with calling features I did not order, and missing features I did order. I hate to think what is in store for the future, particularly when it comes to installing cable cards in my three TiVo's. | |
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odreian615
join:2006-01-18
Chicago, IL | Re: Not Accidental They will blame Tivo and Tivo will blame them | |
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moonpuppy
join:2000-08-21
Glen Burnie, MD | IDIOTS!!! If this keeps up, then they will get something they do not want...increased government regulations.
Keep making stupid mistakes like this and watch people start calling their respective AGs and local news consumer reporters. | |
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Lowtarget
Premium
join:2003-12-22
Alger, OH
clubs: | lmao Good thing Verizon dont offer dsl here.  | |
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| | moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| Re: lmao said by Lowtarget :Good thing Verizon dont offer dsl here. It would not just affect Verizon but the industry as a whole from Comcast to Time-Warner. From Quest to Verizon, the rules will come around that will make everyone's life harder. | |
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anony101
@comcast.net
| Hard times desperate mesures I’m noticing that companies lately are resorting to bullying or down right deceptive practices to get new customers or get more money out of existing ones. What’s even more disturbing is that the government is pretending nothing is wrong. Cases like this one happen all over the country. | |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| Customer Fault The customer was told that he would be upgraded to a new package if the did ONE Bill. How is this VZ's problem?
He was aware of the problem. He went to the one bill he gets what he was told a new DSL plan.
I'm not a fan of the Telcos but i don't see how this is VZ's fault at this time. | |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR
3 edits | Not News WorthyOkay so how many millions of customers does Verizon have? And we have to waste effort focusing on two unconnected special cases?
Oh come on please don't try telling me there is nothing better than this to rag on Verizon or other tel-com providers about.
The only reason the Doctors story made news was due to the sensationalism of the contained expletive. Otherwise the story would have never seen the light of day.
As for the errant DSL upgrade, so what, errors happen. All the customer has to do is contact the PUC and state attorney general and the issue will get resolved post haste.
Where were all you BBR reporters when Verizon was telling existing customers they could get double download speed for same price? But for many customers it was actually a $3/mo. increase. Give us news that has broader impact than a couple of people.
»Verizon FiOS Free Speed Upgrades Not Necessarily Free
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Be a Good Netizen - Read, Know & Complain About Overly Restrictive Tyrannical ISP ToS & AUP »comcast.net/terms/ »verizon.net/policies/
Say Thanks with a Tool Points Donation | |
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| jjeffeory
join:2002-12-04
USA
1 edit | Re: Not News Worthy Why should we have to wait hours upon hours on the phone with these companies to get problems fixed? It costs them and US money to stay on hold with CSR?
I love fios, but this person has a beef. | |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR
| Re: Not News WorthyI did not say these people do not have a beef. Nor that having to spend hours on hold is acceptable. But these stories are about two isolated cases that affect very few people. We need story about the overall problems and then cite cases that have broader impact to back it up.
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Be a Good Netizen - Read, Know & Complain About Overly Restrictive Tyrannical ISP ToS & AUP »comcast.net/terms/ »verizon.net/policies/
Say Thanks with a Tool Points Donation | |
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| | | elray
join:2000-12-16
Santa Monica, CA
·SONIC.NET
·RoadRunner Cable
·Verizon Online DSL
| Re: Not News Worthy said by N O Y B :I did not say these people do not have a beef. Nor that having to spend hours on hold is acceptable. But these stories are about two isolated cases that affect very few people. We need story about the overall problems and then cite cases that have broader impact to back it up. They're not "isolated cases".
Everyone of my Verizon DSL friends & family have had serious support and customer service issues this past year.
Myself, I spent over 10 hours on the phone in the last six months for my own home service. I did get some service credit, and additional free router and modem out of it, but the gear hardly offsets the aggravation at the stupidity and incompetence of the organization.
Most of the trouble comes from the fact that Verizon Online DSL has tech support staff all over the world - "anywhere but here", and they act as a firewall, prohibiting customer contact with the Verizon wireline personnel. In my case, once I finally was allowed to speak with a Verizon central office tech, the trouble was resolved in under 30 minutes. But to get to that person, I had to put up with literally a dozen moron gatekeepers. | |
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Chrono
@spcsdns.net | DSL... They should be happy they can even get DSL. I sure would | |
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james
join:2001-02-26
antarctica
| Dr Libshitz's name (Just a week or so ago it was reported that a Dr. Libshitz had a huge Verizon headache because the company wouldn’t let him complete an order due to the fact that his name has an expletive contained in it.)
Thats not true at all, the company didnt care that his name had an expletive in it. They just had a policy that said no email addresses could contain words that are profane, and the email address he requested contained a profane series of letters.
I think it's a stupid policy to have, personally, but I can see that they would get more complaints about profane email addresses than about people not getting their full name in their email address.
Hell, what if his requested email address was allowed but taken by another person? Would Mr Libshitz still have made a big stink (lol) about having to use a different one? | |
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IM1811
join:2001-08-20
Haverstraw, NY | What a Crap Story A story about a couple of isolated billing issues isn't exactly Front Page news.
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»www.bartgordon.net | |
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Verizon Customer Charged for Unrequested DSL Upgrade
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