Just days ago, Frontier Communications proudly let everyone know
that they had expanded broadband access to roughly 176,000 households in West Virginia and seen consumer complaints of their service drop by nearly 70 percent. That's slightly-less impressive once you realize that Verizon was doing little to nothing
to support those users, so you'd expect a significant reduction in complaints even if the acquiring company was doing the absolute bare minimum.
According to a report that Frontier recently filed
with the West Virginia Public Service Commission, the company said that it has expanded broadband access to over 88 percent of the state's households. Frontier also made it a point to tell the local newspapers that Frontier spent around $370 million in “fiber and Ethernet” upgrades
. (By the way, did that figure include the millions that Frontier got from the Federal Government from the Connect America Fund Phrase I
? Frontier did not say)
Sounds great, right? Except now we know that Frontier expanded their internet service by giving customers the least amount of service possible, even if it didn’t meet the internet speed requirements of the West Virginia PSC.
In a recent report by the Charleston Gazette
, less than one of three West Virginians who took an online survey last year had an Internet speed that met the state's minimum standard for broadband service.
Frontier Communications, West Virginia's largest Internet provider, had the slowest broadband speeds, according to the online survey. Frontier also was the only Internet provider whose average speed didn't meet West Virginia's minimum broadband standard.
When told about the poor result by Frontier in the survey, Frontier executive Dana Waldo claimed that the survey was biased because it was done by customers who had slow Internet speeds and that they therefore they would be more likely to take such a survey.
Setting aside the stupidity of that excuse, Jim Martin, a Citynet executive who serves on the state Broadband Deployment Council, responded to Frontier
with what I think most people, who are not employed by Frontier, realized when reading the survey results.
"These survey results were "100 percent accurate. You can't manipulate the results," Martin said.