KDKA-TV in Pittsburgh recently examined FiOS customer complaints
) about dying batteries in Verizon FiOS ONT units. The batteries generally give users about eight hours of talk time during a power outage, but let out a repeated, shrill beep when the battery is depleted (usually after a year or two). Despite the fact that you don't technically even own the ONT and are paying to lease it, Verizon makes maintaining the device and replacing the battery the end-user's responsibility. They also ensure that responsibility is an expensive one.
Through Verizon, the battery costs $35 plus $9 for shipping. Verizon also offers users the opportunity to get "free" battery replacement if they sign up for a Verizon Protection Pak plan, starting at $20 a month. But Phillip Dampier at Stop the Cap
notes that Amazon offers a highly-rated replacement battery with the exact-same specifications for just $18
Some users who only have FiOS broadband and don't need the power backup functionality for voice have simply tried to remove the battery, only to find that many ONTs simply continue beeping. In other words, if they want to sleep they're paying for a battery they don't want or use on a unit they don't own.
Verizon isn't the only company that believes paying for replacement batteries is your job. Comcast XFINITY Voice users used to get replacement batteries for free. Now Comcast charges those users $35.00 plus $5.95 shipping and handling
to replace batteries that wear out. As with Verizon FiOS batteries, there are alternative, cheaper buying options (like this website run by Arris
) for those customers as well. In short, if your ISP is going to make battery replacement your responsibility, you can at least ensure they don't get any more of your money.