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story category Verizon Named Most Trusted Company With Your Privacy. Really?
Rewarding public manipulation versus privacy protection
04:11PM Thursday Sep 17 2009 by Karl Bode
tags: legal · business · Op/Ed · telco · privacy · consumers · Verizon FIOS · Verizon Online DSL
Alongside the Postal Service, Verizon this week was awarded the title of one of the "Most Trusted Companies for Privacy" by the Ponemon Institute and TRUSTe. Verizon is the second most trusted company, according to a survey of 6,486 adults, and an "an expert review panel at the Ponemon Institute" which judged the companies on a "rigorous" list of criteria that included the clarity and readability of privacy statements, policy change notice, access to account information, cookie management, and data sharing practices.

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It's not clear precisely what kind of value privacy surveys deliver outside of a nice PR boost for companies, given most consumers have been shown to be utterly clueless about how their data is shared. ISPs have quietly been selling your browsing data without your consent for years. Even with the increased public, Congressional and media attention paid to behavioral advertising, most people remain unaware of the practice of clickstream sales.

Verizon's privacy award comes despite a tumultuous few years for Verizon's data and privacy policies. The company was of course at the forefront of debate over Verizon and AT&T's participation in the government's warrantless wiretapping program, in which they voluntarily handed customer voice and Internet data over wholesale to the government without a warrant or transparent Judicial oversight.

In February, Verizon had their wrist slapped for using VoIP number port requests to win back already canceled customers. In March there was an Internet-wide freak out session after somebody simply bothered to read Verizon's policy statement and noticed the company freely shares user data with "affiliates, agents and parent companies." The ongoing criticism recently culminated in a one-man protest in Verizon CEO Ivan Seidenberg's front yard.

Verizon's response was to put a new PR coat of paint on their privacy practices with one hand -- while working to erode the creation of new privacy protection laws with the other. The telco spent much of 2009 trying to convince lawmakers the industry should instead only have to follow a voluntary code of conduct written by carriers, and that public shame will keep them honest about privacy issues. That's unlikely, given the average user's grasp of privacy issues, and a technology media that's easily distracted by gadgetry and minutiae.

The awards seem more about grading a company's ability to massage this (lack of) public perception, rather than actually grading a company's treatment of personal data, in which case Verizon certainly does deserve an award. eBay, like Verizon, was recently at the center of a controversy involving Skype filtering keywords and logging conversations in China. That didn't stop eBay from grabbing the top spot in the TrustE and Ponemon rankings. Facebook, home of one of the biggest privacy controversies in recent memory, ranked number 10.

Clearly, somebody needs to rank the online privacy ranking organizations.

Related:
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  3. Verizon To Discontinue Newsgroups September 30
  4. Pittsburgh, Verizon Haggling Over FiOS
  5. What Network Neutrality Is REALLY About
  6. AT&T: Google Is The Enemy Of Nuns
  7. Unions Ramp Up Opposition To Verizon/Frontier Deal
  8. Verizon Again Hints At Metered Billing
Forums » Verizon Named Most Trusted Company With Your Privacy. Really?
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Post a:

N O Y B
St. John 3.16

join:2005-12-15
Forest Grove, OR


2 edits

What About Security?

»Verizon eMail Service Insecure

"Every time your POP3 client checks for new mail you are sending your user name and password over the network and/or internet in clear plain readable text.

Sending email via your SMTP client is not much better. Probably base64 encoded which is quick and easy to decode into plain readable text."

Even Comcast has been providing secure email access for years (POP3S & SMPTS over TLS/SSL).


cork1958
Cork

join:2000-02-26
Fruitport, MI
·Verizon Online DSL
·Charter Pipeline

Re: What About Security?

When I first read who did the survey (Ponemon Institute), I read it as Phenomenon Institute!! Was thinking tht makes the story real easy to believe!!
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/
AstroBoy

join:2008-08-08
Parkville, MD

1 edit

"Most Trusted" not = "trusted"

Just because they might be "Most Trusted" does not indicated that they are Trusted. It just indicates everyone else is less trusted.

Anyway, is this news enough to be reported?

N O Y B
St. John 3.16

join:2005-12-15
Forest Grove, OR

Re: "Most Trusted" not = "trusted"


The news that really needs to be reported is Verizon's lack of secure email access.

AstroBoy

join:2008-08-08
Parkville, MD

Re: "Most Trusted" not = "trusted"

said by N O Y B See Profile :


The news that really needs to be reported is Verizon's lack of secure email access.

All email is un-secure, unless the user secures it. In that case the receiver and sender must share keys. 99% of email users don't want this extra effort.

Sure, maybe from your PC to Comcast is secure. But from Comcast to anyone else is in the clear. The SMTP protocol needs to be improved, and it should be improved.

N O Y B
St. John 3.16

join:2005-12-15
Forest Grove, OR

Re: "Most Trusted" not = "trusted"


Secure email is not the issue being pointed out, but rather secure access authentication so that user names and passwords are not transmitted in the clear.


Winerin
Premium
join:2002-03-30
Woodland Hills, CA
·Pacific Bell - SBC

I don't know if this really should be considered news, but I do wish this stuff was reported in a more neutral position. Most of the news reported here is written in such a biased light, that I am just about just bookmark the forum page and skip all this stuff.

Karl Bode
News Guy
join:2000-03-02

Host:
Road Runner
PC gaming GAMES
PC gaming Tech

1 edit

Re: "Most Trusted" not = "trusted"

A. It's tagged as "op/ed."

B. I have a feeling the "non-biased light" you're looking for can be found here.

C. As for the guy who doesn't think Verizon, one of the worst privacy companies in existence getting a privacy award is news....I don't know, move on to the next story. There's about 15,000 others to choose from. Or submit one of your own.
Alky

join:2001-08-12
Cleveland, OH

They spelled that wrong...

Should read pokemon institute...
heh

runnoft
Premium
join:2003-10-14
Deerfield, IL

Sure, Poneman and TRUSTe...

...encourage the SOBs. Way to go.

/where do we get to rate how much we trust Poneman and TRUSTe??

Karl Bode
News Guy
join:2000-03-02

Host:
Road Runner
PC gaming GAMES
PC gaming Tech

Re: Sure, Poneman and TRUSTe...

/where do we get to rate how much we trust Poneman and TRUSTe??
Yeah, I think that's a good question. I'm pretty sure TRUSTe devolved into little more than a PR outfit years ago.

Superslimy59

@omcastbusiness.net
Great follow up. No kidding lets rank these guys on their trustworthiness

freebird317
Premium
join:2004-02-23
Portland, OR

Facebook???

You gota be kinding me, Facebook #10.

elbm

join:2000-08-03
Reisterstown, MD

Re: Facebook???

I just checked Facebook all my info is still there.
AstroBoy

join:2008-08-08
Parkville, MD

Re: Facebook???

said by elbm See Profile :

I just checked Facebook all my info is still there.
I just checked your Facebook all your info is still there.

Karl Bode
News Guy
join:2000-03-02

Re: Facebook???

The organization I just sold all of your Facebook information to says everything checked out ok.

freebird317
Premium
join:2004-02-23
Portland, OR
·Comcast


1 edit

Re: Facebook???

said by Karl Bode See Profile :

The organization I just sold all of your Facebook information to says everything checked out ok.
No way, not Facebook. They would never do that.

--
Lead, Follow I do not care just get out of my way.

elbm

join:2000-08-03
Reisterstown, MD

1 edit
My last name is Bode too, you would not do me like that? Would you?

edit-wording

SLD
Premium
join:2002-04-17

Again?

"...minutiae..."

The second time in two days? Is it the word-of-the-week?
cyclone_z

join:2006-06-19
Ames, IA

People trust Verizon?

This once again proves my theory: People are stupid.

thender
crackberry storms

join:2009-01-01
Brooklyn, NY
clubs:

Remember when they were the only ISP not giving info to RIAA

How short our memories are.

I trust Verizon over anyone else, anyday.
--
Macbook repair in NYC
Forums » Verizon Named Most Trusted Company With Your Privacy. Really?


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