Verizon Neglecting DSL, Landline Support In Multiple States
Yet another state says Verizon copper support sliding badly...
Last month we noted how Verizon has increasingly been under fire
from regulators in West Virginia, Florida and New York for slacking when it comes to maintenance and customer service for their aging DSL networks. With so much money to be made on getting into the TV business via FiOS TV, workers, customers and
regulators say the telco is cutting corners in markets it's less interested in (when they're not busy just selling these markets outright
). The result is poor customer service and long repair times for DSL and landline customers in a significant portion of the company's footprint.
Delaware is the latest to confirm something is seriously afoot when it comes to Verizon copper, an independent consultant finding that Verizon's coming up short in that state as well in terms of keeping its landline and DSL customers happy. Unfortunately, the vast majority of the consultant's report has been redacted upon request by Verizon. But the PSC's concerns are made pretty clear in comments to the News Journal
concerning a Verizon settlement with the state:
"What the public gets out of this, more than anything else, is a renewed clarification to Verizon that they needed to be more responsive to their customers, and maintain what is admittedly an old system," PSC spokesman Dave Bonar said. "Realizing that everything is moving toward a more technological system is no excuse for not maintaining the people who live in rural districts who are connected by copper cable."
Every time we've asked the carrier, Verizon has vehemently denied that they're neglecting their copper-based markets, but it's becoming rather clear that those markets (and the employees who work in them) believe otherwise. In what's an additional trend we're noticing, Verizon's battling harder with each state PSC to weaken the determination of what constitutes a speedy repair, as the Charlston Gazette
The PSC's Consumer Advocate Division alleges that Verizon is inflating performance data to make it appear the company is fixing customers' problems quickly and meeting service standards.
Of course Verizon's thinking that if they weaken the standards it will look like they're doing a better job -- without actually having to do a better job -- a tactic most cable and phone companies have employed for years
. Combined with Verizon's efforts to sell unwanted markets to companies using fancy financial tactics that wind up crushing the buyer underfoot
, the company's decision to hang up on a significant portion of their customer base seems like a story overshadowed by the company's investment in FiOS.
7 week and 8 week service delays 2 Examples from Central Illinois where Verizon Service has Declined, Caused 7-8 Week Street Construction Delays in July 2009
1) 7 week delay in Washington, Illinois
Quote from Washington, IL article above:
Construction on North Cummings Lane is seven weeks behind, and traffic will be rerouted beginning Monday in an effort to expedite the project.
Work on the roadway has been suspended since June 1 due to Verizons prolonged delays in relocating its underground phone cables, said city administrator Bob Morris.
City engineer Ken Newman said the phone company finally moved the cables Friday, and work on the sewer system was expected to resume Tuesday, weather permitting.
Work on the sewer system should be completed by the end of the week, allowing road construction crews to resume their work next week.
They tell us they have everything out of the way, and I hope we dont run into anything more, Newman said.
Still, Newman said, it has been a frustrating process, and Verizon had no excuse to delay its responsibilities for nearly two months.
The telephone company had frequent communication, including several pre-construction meetings, with city officials in the months leading up to the project, Newman said.
Morton also reportedly had problems with Verizon and has had to postpone a project on East Jefferson Street because of the phone companys failure to relocate its utilities.
Heard that Washington IL's Mayor spent better of a day trying to contact anyone at Verizon to get this issue moving. His previous various Verizon contacts information, from pre-construction meetings, was no longer valid. Bad communication, from a communication company....!
2) 8 week delay in Morton, Illinois
Quote from Morton article above:
Superintendent of public works Bob Wraight said the project is starting about eight weeks later than planned because Verizon workers discovered phone wires in an unexpected area of the street.
We had engineers out there last fall and didn't see it and Verizon didn't know it was there either. The cables have been relocated and moved now, but if we cut that, the whole east end of town would be out of service, Wraight said.
| |backfeedis giving feedbackReviews:
said by El Gaupo:That is true in many cases, but the ones that I spoke of were replaced many years ago on the opposite side of the road, Cable and power moved to the new poles, AT&T did not. They were given the poles as the local power utility had no further use for them. There are tree limbs hanging on the cables, and poles leaning back against other trees. There are 4 heavy telco lines in this stretch. They really are looking very neglected.
95% of the poles are owned by power companys not telco's.If the poles are falling over call the power company.
State and local goverment projects have mandates for the utility companys and if such work is not done on time they pay fines.Att would rather pay the fines than do the work.
There are 10 types of people. Those who can read Binary and those who cannot.
verizon sucks Wow, a non-glowing article about Bell Atlantic, er, I mean Verizon! What's going on???
This is further proof that Verizon sucks. There's no excuse for such horrible service. In contrast, when I moved in to my new place my service did not work. I informed Qwest about it at 8 PM. They found and fixed a broken wire and it was working the next morning. But that doesn't matter because Qwest is not installing FTTP in a small fraction of their service territory like VZ. Yay Verizon! Working service in the wealthiest 10% of the areas you serve!
verizon fraudulent billing on landlines verizon deliberately uses fraudulent billing in my rural area and the whole region to discourage landline use (which is the thriftier alternative for the poor) and to repay themselves for their neglect. It illegally overbills everyone through cramming, slamming, scamming, and shamming and otherwise padding the bill. Some people will spot the bogus fee, call and complain. It may be removed from the bill easily or it might require hours, or a lawsuit.
Meantime, a certain percent will pay the fraudulent charges, adding up to millions in free money for verizon every month. In the story linked below, the fraudulent charge was $8.67. If this type of fraud was billed to 2 million customers and a tenth of them paid it -- that's $1,734,000 in free money, in exchange for absolutely nothing, simply by tricking people into thinking they owe it for something. Even if verizon's cut of the action were only a dime, it would walk away with $20,000. But we can be pretty sure it's rather more than that.
intro excerpt below from:
December 13, 2009
What Charges Lurk on the Phone Bill
By DAVID SEGAL
IN this episode, the Haggler spends several days tracking down the source of a gratuitous $8.67 charge. Hey, Haggler, you say, arent there some real scandals out there to investigate? Have you nothing better to do with your time?
Not really. Because the Haggler is endlessly fascinated by the many ill-gotten fortunes in this country that are earned in tiny increments, usually buried in places that make them easy to overlook. We delve today into one of the great wellsprings of such mini-schemes the phone bill.
Q. This months Verizon bill contained a mysterious $8.67 charge for unsolicited services from a company called Enhanced Billing Services Inc. A disclaimer noted that your local telephone service will not be disconnected for failure to pay the charges on this portion of your bill. Ive never signed up for this service.
rest of story:»www.nytimes.com/2009/12/13/your-···ler.html