  ddg4005Premium
join:2001-08-22
Bronx, NY | Verizon Now Has Single Support Number This is a good first step for Verizon. Hopefully you'll now be able to speak to someone without going through 17 different voice prompts.
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A man must have a code -Bunk | |
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 |  Romney2012Defeat Obama 2012-Chg we can believe inPremium
join:2002-03-03
USA
kudos:4 | Re: Verizon Now Has Single Support Number But it looks like Verizon Wireless will still be separate. | |
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| | | | Re: Verizon Now Has Single Support Number You understand that VW is an independent company (although it is treated as one company here at BBR)? | |
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| | | Romney2012Defeat Obama 2012-Chg we can believe inPremium
join:2002-03-03
USA
kudos:4 | Re: Verizon Now Has Single Support Number said by rdmiller:You understand that VW is an independent company (although it is treated as one company here at BBR)? Maybe Verizon Wireless is independent. But it's financial results are reported as part of Verizon as a subsidiary every qtr. And I get 1 bill every month that covers both landline and cell phone use. So for all practical purposes it is one company to the customers.
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My BLOG .. .. Internet News .. .. My Web Page | |
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|  DogfatherPremium
join:2007-12-26
Laguna Hills, CA | No kidding. A single phone number is pointless if you have to spend 20 minutes arguing with a voice regonition system that doesn't recognize anything you want. | |
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| |  ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4
 ·VOIPo
| Re: Verizon Now Has Single Support Number said by Dogfather:No kidding. A single phone number is pointless if you have to spend 20 minutes arguing with a voice regonition system that doesn't recognize anything you want. Have you ever called DirecTv and their IVR? There are never any options to cancel a package. They take the cake.
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"So, Lone Starr, now you see that evil will always triumph because good is dumb."
Have you been touched by his noodly appendage? »www.venganza.org | |
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| | | | | Re: Verizon Now Has Single Support Number said by ptrowski:said by Dogfather:No kidding. A single phone number is pointless if you have to spend 20 minutes arguing with a voice regonition system that doesn't recognize anything you want. Have you ever called DirecTv and their IVR? There are never any options to cancel a package. They take the cake. To me, DirecTV has one of the best IRVUs. It understands me and actually processes changes I make, sometimes even before I hang up the phone. | |
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| | | DogfatherPremium
join:2007-12-26
Laguna Hills, CA | I had no problem with DTV package cancellations cause at least at the time they allowed package downgrades online where I didn't have to talk to anyone. | |
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| Reviews:
 ·Insight Communic..
| No it will be just like at&t 1-800-ATT(288)-2020. Instead of having a billion numbers to call, u just call the one number, and go through the prompts to direct you to the right dept. So it wont be easyer in terms of navigation, just in rembering one number. | |
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| | | Yeah! One number means long holding time | |
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| | About Time I hope this ends the fiasco of being transferred from One Fiber Solution Center to the other.  Hopefully this is just the beginning of efficient solutions aimed at helping customers. | |
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| | | Re: About Time
Hmm... I wonder if they still ask, insist, demand (and finally give up) on you giving them your phone number to look up your account even if you don't have a verizon landline or cell phone. | |
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Reviews:
·ProLog
 ·Verizon Online DSL
·voip.ms
| While They Are at It How about putting people on the other end of the new support lines that ask relevant questions instead of:
Is your modem plugged in?
Please turn it off and back on
The reason your modem won't sync is because you have spyware
all said in a very heavy accent, difficult to understand.
ETC, Etc, Etc
.
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The difference between genius and stupidity is that genius has its limits. | |
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| | | Re: While They Are at It said by pende_tim:How about putting people on the other end of the new support lines that ask relevant questions instead of: Is your modem plugged in? Please turn it off and back on The reason your modem won't sync is because you have spyware all said in a very heavy accent, difficult to understand. ETC, Etc, Etc . I'm betting they'll only stop asking irrelevant questions when people start remembering that wireless modems still need to be plugged in.. | |
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| | | That's probably why they have 1 supporrt number now. All of the calls are probably going to India now lol. | |
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| | | said by pende_tim:How about putting people on the other end of the new support lines that ask relevant questions instead of: Is your modem plugged in? Please turn it off and back on The reason your modem won't sync is because you have spyware all said in a very heavy accent, difficult to understand. ETC, Etc, Etc . Having worked tech support, those are not dumb questions. I know people here complain about being asked to reboot their modems, but speaking from experience it fixed roughly 80% of issues when people couldn't connect. Most of the other times, it was something the customer did, like not knowing how to configure their firewall. It's not always the customer's fault, but a lot of the time it was. I spoke to so many "MCSEs" that couldn't configure their home network.
If all your lights are green and you can't connect, it's time to make an honest evaluation of your skills. If you have red or orange lights, you have a legit complaint. | |
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 pflogBueller? Bueller?Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3 |  business accounts w/o phone number?
I have residential FiOS TV and phone on one ONT, and business internet on another ONT (because I have a static IP and when I was provisioned, they couldn't do both a static IP business install and residential TV/phone on the same ONT).
Anyway...when I call, they ask for a phone number which I do not have. It's worse if I call from the residential fios phone, because then it SILENTLY ASSUMES that's the right number, despite my attempts to tell it otherwise.
Anyway, the typical call goes something like this:
- call number
- asked for account phone #, to which I state "I don't have one"
- forwarded to DSL support or something, who transfers me back to "fios"
- the "fios" support I am transferred to asks me for my phone number again
- somehow wind up getting ahold of a residential support representative, who I have to explain that I'm a business customer
- they forward me to the right people
When I ask for the direct # to call, they give me the number I dialed to start with.
VERY frustrating and absurd that a company can't handle routing calls when there is no phone line associated with the account.
Anyway </rant> .
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates | |
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| elray
join:2000-12-16
Santa Monica, CA Reviews:
·SONIC.NET
·RoadRunner Cable
| Re: business accounts w/o phone number? said by pflog:Will this fix the problem with their craptastic phone support where I am transferred 20 times before I can speak to someone in the business FiOS support group? ... VERY frustrating and absurd that a company can't handle routing calls when there is no phone line associated with the account. Why would anyone expect a phone company to know how to route calls? | |
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 jjoshuaPremium
join:2001-06-01
Scotch Plains, NJ
kudos:1 | Still need some improvements I called verizon to check on my fios install order and I ended up being transferred to someone in India. | |
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 TransmasterDon't Blame Me I Voted For Bill and Opus
join:2001-06-20
Cheyenne, WY | single Number..... yes and here it is: 1-800-don't call us will call you.  | |
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|  jmn1207Premium
join:2000-07-19
Ashburn, VA | Re: single Number..... They only need a single number. There is only one person to answer anyway.  | |
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| | 1998 versus 2009? And this took how long? At least 10 years?
Maybe someone will come up with some more common sense ideas to run the company better in the future. | |
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| | Like this will fix anything This will not fix anything. You will have to go through more menus. Then you will probably be on hold even longer.
They are not support, They are just there to tell you that the problem is your fault and never theirs. NEVER THEIRS! They don't offer support. If you can convince them that they aren't able to help you they will forward you to someone else that will go through the same menu telling you that they have no problems on their end and that it is you fault no matter what.
Again none of this will help. I don't believe anything they say anymore. | |
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| | | Re: Like this will fix anything said by XknightHawkX:This will not fix anything. You will have to go through more menus. Then you will probably be on hold even longer. They are not support, They are just there to tell you that the problem is your fault and never theirs. NEVER THEIRS! They don't offer support. If you can convince them that they aren't able to help you they will forward you to someone else that will go through the same menu telling you that they have no problems on their end and that it is you fault no matter what. Again none of this will help. I don't believe anything they say anymore. This will surely be voice prompts with no escape. I tell people vz fios and dsl was/are rock solid but God help you if you need support. I have a back door level 2 fios tech no. that is all I will use. Used it once. Worked great. Having it there when I need it is great. All those 100 support nos all went to the same place anyway. I told vz to dump then years ago. the only reason they had them was because they could and some were cute acronyms
Also with fios we are not supposed to need support right? | |
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| | Dial 0 I've had fios triple play for almost three years now, and I've always been able to get right to tech support by just dialing "zero" on my pots phone. | |
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| | I user this I always tell the ppl calling me for help to dial the 8885531555. Enter ur number then just hit 0 or say agent. BAM ur at Fios support! | |
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| | | Re: I user this said by VashTS :
I always tell the ppl calling me for help to dial the 8885531555. Enter ur number then just hit 0 or say agent. BAM ur at Fios support!
Exactly, it ain't rocket science. | |
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| | | said by VashTS :
I always tell the ppl calling me for help to dial the 8885531555. Enter ur number then just hit 0 or say agent. BAM ur at Fios support!
Yeah, simple... ASSUMING you have a VZ number! A REALLY stupid assumption! If you don't it is pure h3ll trying to get through to anyone who can/will actually provide real ASSISTANCE. | |
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| | Why I hate Verizon | |
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| | No Freakin Way! Is it true? To speak to the right person on the first call??? | |
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| | When will "Business Class DSL" have "business class" support What sets Time Warner Business Class apart from Verizon's Business Class is the support. With Warner I have a business support phone number which within 3 minutes gets me to a tech who knows how to diagnose a cable modem and who understands IP addresses, subnets, domains, MX records, PTR records, SPF records, DNSBL, and service tiers. In short, they can handle about 95% of everything a real business which hosts their own sites would want to call their ISP about.
There's a reason Verizon wants to sell you hosting with every small/medium business DSL package which includes static IPs. They won't staff people who can handle inquiries from IT admins who are having problems with their own hosting, even when the problems are Verizon's fault.
When I got static IPs for a business switching to Verizon from a local DSL carrier, they allocated the IPs from a range of addresses that also included dynamic addresses for their home users, and when the business found themselves on SORBS's "dynamic IP" blacklists I spent 10 hours on the phone with 10 different techs in 10 different departments trying to explain to them that it was their problem to solve (SORBS only accepts dynamic IP delisting requests from ISP representatives). Most of them got hung up on the word "blacklist" and just kept telling me to submit whitelist requests. The most aggravating thing was that every tech I got transferred to had about the same level of technical knowledge, meaning they never escalated the issue, they just pawned it off on other techs, deliberately wasting my time.
To this day I recommend against Verizon. Warner may cost about 50% more per month, but the first time a business has to pay for me to sit on the phone and deal with Verizon's BS, all those savings go away. | |
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| | the voice mail lady The voice mail lady comes to work drunk | |
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Really an improvement???
