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story category Verizon: Please Hold Us To a Lower Standard
Virginia joins other states not happy with telco's repairs...
(old news - 09:15AM Tuesday Aug 28 2007)
tags: dsl · business · trouble · Politics · consumers · Verizon Online DSL
Verizon is arguing that Virginia regulators should hold them to a lower standard after the company consistently failed to restore phone/DSL service in a timely fashion. Under State Corporation Commission rules, Verizon must clear 80% of outage complaints within 24 hours, but has been failing to do so. Verizon isn't having it:
On the same day the state said the company should be fined, Verizon filed a request to lower that standard. Verizon says it is an unfair and arbitrary standard that aren't [sic] applied to its competitors in the increasingly competitive telecommunications market.
A hearing on the issue is set for September 25, and will be available online at this URL. Complaints about the telco's copper repair efforts have ramped up in several states amidst allegations that necessary resources are being pulled from POTS & DSL support in order to fund their more profitable FiOS service.

Related:
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  5. Real Consumer Group Takes Aim At Fake Ones
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  7. Unions Blame Verizon For Fairpoint Disaster
  8. Unions Ramp Up Opposition To Verizon/Frontier Deal
Forums » Verizon: Please Hold Us To a Lower Standard
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pnh102
Reptiles Are Cuddly And Pretty
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Mount Airy, MD
·Comcast

Verizon Shoots Itself in the Foot

I like how these reports are coinciding with Verizon's present "POTS is 99.9999999999% reliable" advertising campaign.

At least in these days the market for phone service is far more competitive than it used to be. I know that if had POTS service that I couldn't use, I would have ported that number to VOIP or a cell provider ASAP.
--
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DaveNJ
No Fear

join:1999-09-01
New Jersey

Franchise agreements ?

So i guess all those people against franchise agreements did themselves a great service. Now the phone company wants a lower standard. Because it doesnt like you.
bmn
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Premium,ExMod 2003-06
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Re: Franchise agreements ?

said by DaveNJ See Profile :

So i guess all those people against franchise agreements did themselves a great service. Now the phone company wants a lower standard. Because it doesnt like you.
I'd like to know how this type of behavior differs from extortion...

Gives us the regulatory climate we want or we will give the subscribers in your state shitty service and a piss poor network (As it falls into disrepair)...

Got to love the ethics, specifically the lack thereof, of these companies.
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DaveNJ
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New Jersey
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Re: Franchise agreements ?

said by bmn See Profile :

said by DaveNJ See Profile :

So i guess all those people against franchise agreements did themselves a great service. Now the phone company wants a lower standard. Because it doesnt like you.
I'd like to know how this type of behavior differs from extortion...

Gives us the regulatory climate we want or we will give the subscribers in your state shitty service and a piss poor network (As it falls into disrepair)...

Got to love the ethics, specifically the lack thereof, of these companies.
Because Franchise agreements have service level agreements, thus "comcast must answer the phone by the 3 ring" or "customer will be credited, and full day after the 5th hour of an outage". Thats what a francise does..
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bmn
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Premium,ExMod 2003-06
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Re: Franchise agreements ?

said by DaveNJ See Profile :

Because Franchise agreements have service level agreements, thus "comcast must answer the phone by the 3 ring" or "customer will be credited, and full day after the 5th hour of an outage". Thats what a francise does..
Of course, it is how customers maintain some power over the service they receive. But the impression I get is that the big boys in video think the customer should take what they are given and deal with it, even if it is bad service.

It seems like the attitude from back in the days of the first ATT is starting to come back...

"We don't care... We're the phone company (or whatever other company)."
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GOLFnSUN
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Avalon, NJ
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Verizon right about one thing

Verizon says it is an unfair and arbitrary standard that aren't [sic] applied to its competitors in the increasingly competitive telecommunications market.
And that statement is true. Whether Verizon gets reduced standards or not, the rules should be the same for everyone offering phone service in the state - even the VOIP providers.
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ropeguru
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1 edit

Re: Verizon right about one thing

said by GOLFnSUN See Profile :

Verizon says it is an unfair and arbitrary standard that aren't [sic] applied to its competitors in the increasingly competitive telecommunications market.
And that statement is true. Whether Verizon gets reduced standards or not, the rules should be the same for everyone offering phone service in the state - even the VOIP providers.
Not sure how it isn't the same. Anyone applying for LEC status has to follow the same rules. At least that is the case in Virginia.
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axus

join:2001-06-18
Washington, DC
·Verizon Online DSL

Re: Verizon right about one thing

What is the benefit of LEC status? How did Verizon get this rule placed on it in the first place?

I imagine that Verizon agreed to something and then didn't do it, to save money. They should pay the fine and then cancel whatever agreement they made, if they don't like the agreement.

ropeguru
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Bridgeport, WV
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·VOIPo


1 edit

Re: Verizon right about one thing

said by axus See Profile :

What is the benefit of LEC status? How did Verizon get this rule placed on it in the first place?

I imagine that Verizon agreed to something and then didn't do it, to save money. They should pay the fine and then cancel whatever agreement they made, if they don't like the agreement.
These are not agreements between the state, in my case I am discussing Virgnia, and Verizon. They are statutes that are enacted that regulate how the company will do things in order to keep their LEC status.

If you want to read about what is required in Virginia in order to be a LEC, I suggestyou start here:

»leg1.state.va.us/000/reg/TOC20005.HTM#C0427

You may also want to read this in order to better understand what a LEC is:

»en.wikipedia.org/wiki/Local_exchange_carrier

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bmn
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said by GOLFnSUN See Profile :

Whether Verizon gets reduced standards or not, the rules should be the same for everyone offering phone service in the state - even the VOIP providers.
A statement without a basis in reality... No VoIP provider can ever provide the exact same level of service as an existing ILEC or CLEC using traditional copper as a medium. To believe that it is possible and should be so is to know little about the nature of the beast.
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batterup
I Can Not Tell A Lie.
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Netcong, NJ
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·Verizon Online DSL

Re: Verizon right about one thing

said by bmn See Profile :

said by GOLFnSUN See Profile :

Whether Verizon gets reduced standards or not, the rules should be the same for everyone offering phone service in the state - even the VOIP providers.
A statement without a basis in reality... No VoIP provider can ever provide the exact same level of service as an existing ILEC or CLEC using traditional copper as a medium. To believe that it is possible and should be so is to know little about the nature of the beast.
Thank you for finally admitting VoIP and all leeches are a bunch of hustlers out for a blood meal.
bmn
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join:2001-03-15
hiatus

Re: Verizon right about one thing

said by batterup See Profile :

Thank you for finally admitting VoIP and all leeches are a bunch of hustlers out for a blood meal.
Kind of funny since your beloved phone company also offers VoIP... Guess the phone company is a bunch of hustlers too.
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johndoe303

join:2003-01-01
Boca Raton, FL

FiOS Profitable for Verzion?

Is FiOS profitable for Verzion in even the first few years for a customer? It wouldn't matter if they made more money anyhow because FiOS is better anyhow and cheaper per MB then DSL and the others.. Forget POTS, let someone else clean it up.. Onward and upward I say!
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ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo

Now you just wait...

If the cry babies don't get their way, they will just threaten to stop FiOS deployment is said states.

Don't you just LOVE monopolies???

On a sad note.. If companies like Cavalier Telephone would actually create a great customer experience, then they would be taking away customers from Verizon at such a rapid rate, that Verizon would actually have to do something. Oh, wait, that's right, Verizon owns most of the infrastructure that CLECs have to use because Verizon makes it so difficult to get into the back pockets of politicians these days for lesser companies to get approvals to build their own infrastructure.
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wdoa

join:2001-10-16
Spencer, MA
·Verizon Online DSL

Re: Now you just wait...

Verizon is playing all sorts of games in Massachusetts. They have wired up for FIOS many of the more wealthy towns around Boston, however now they have announced they are suspending any further rollout of FIOS in Massachusetts until
A) The state gives them a statewide video franchise (they don't want to deal with the local communities)
B) Get assurances that they get to keep tax-exemptions on equipment that was given the telcos in the 1920s when the rollout of telephone service to rural areas was being encouraged. There has recently been legislation introduced that rightfully makes the case that Verizon should not be getting these exemptions as they are outdated and other utility companies are not receiving these tax breaks.
jc100

join:2002-04-10

Re: Now you just wait...

As much as I don't think they deserve them, are you prepared for the hike in rates when they are removed? Let's face it, the company won't eat the cost, It will be the consumer who "pays up".
axus

join:2001-06-18
Washington, DC

Re: Now you just wait...

Someone is already paying the cost through lower tax revenues. This just shifts the burden from taxpayers to Verizon customers. It should make competition more even if they have to pay the same taxes their competitors do.

Titus Pullo
I came, I saw, I slept

join:2004-06-26
·Embarq

Virginia will bend over

and take it like the good commonwealth that they are. Hell, they're home to good folk like George 'I fly Old Dixie, you macaca' Allen, and John 'get Raytheon on the phone' Warner. Besides, Va taxes the hell out of its citizens now: a house bought in 2000 for 150k is presently worth 300k according to your local county tax assessor. And the idiots will keep that charade going as housing crumbles because they invested that tax income in the same sub-prime scheme as Harry Hedge-fund
I digress ...

Moral? All Verizon has to do is make a phone call
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N3OGH
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Re: Virginia will bend over

said by Titus Pullo See Profile :

Besides, Va taxes the hell out of its citizens now: a house bought in 2000 for 150k is presently worth 300k according to your local county tax assessor.
Virginia does tax the snot out of it's citizens. I have relatives down there, and I was amazed at the taxes they pay. That "personal property" tax just blew me away.

Where I'm at in PA, I'm paying close to %19 of my adjusted gross in property taxes alone. Then the Feds get their cut, the State gets their cut, and don't forget about sales tax!

Time for a revolt
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Subaru
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Greenwich, CT
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Re: Virginia will bend over

hmm I thought CT was bad...

N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
·Verizon FIOS
·Verizon Online DSL

Re: Virginia will bend over

Well, my adjusted gross isn't a whole lot of money.

But the taxes are still high. A buddy of mine who live around the corner just got re assessed and he's paying over $11,000 a year in property taxes.

Some of the more expensive properties in the area (the McMansions) are upwards of $25,000 a year just for property taxes.

Most (85%) goes to the school district...

Since I have no kids, I'm seriously considering a move to Delaware.
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Petty people are disproportionably corrupted by petty power…

major marco
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Re: Virginia will bend over

said by N3OGH See Profile :

Most (85%) goes to the school district...

Somebody has to support the schools because the state certainly doesn't. The only thing PA "invests" in is buggy whip technology...everything for the senior citizens. You don't exist if you aren't retirement age or above in PA. That is one of the primary reasons why I left.
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pnh102
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Mount Airy, MD
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Re: Virginia will bend over

said by major marco See Profile :

Somebody has to support the schools because the state certainly doesn't.
Complete and total BS.

»www.budget.state.pa.us/budget/li···web1.pdf

Look at Pages 4 and 7 of that PDF. Penna. spends 34% of its "general fund" budget ($9.3 billion) on K-12 education.
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N3OGH
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·Verizon FIOS
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Re: Virginia will bend over

The Teacher's unions have an absolute stranglehold on PA. I know it sounds like some right wing anti union mantra (I'm in a union myself) but it's true.

pnh, what major marco said about PA is true, though. Unless you're over 65, or under 18 Pennsylvania doesn't give a rats ass about you except to collect your taxes and tell you to go screw otherwise.

I'm a life long PA resident, and I own the house I grew up in, but I've given over $35,000 in taxes to the local school district over the past 7 years just for the privilege of owning my house.

I can think of a lot better things I could have done with that 35K than give it to some mid level bureaucrat to spend...
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Petty people are disproportionably corrupted by petty power…

pnh102
Reptiles Are Cuddly And Pretty
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Re: Virginia will bend over

said by N3OGH See Profile :

pnh, what major marco said about PA is true, though. Unless you're over 65, or under 18 Pennsylvania doesn't give a rats ass about you except to collect your taxes and tell you to go screw otherwise.
I lived in Penna. (metro Philadelphia mainly) up until 2006. From what I remember, property taxes were insane (compared to what I pay now) but suburban Philadelphia school districts, with a few exceptions, were quite good.

My main point of contention with major marco's post is that the Commonwealth doesn't support public schools. $9.3 billion is a lot of money.
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pnh102
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said by N3OGH See Profile :

Virginia does tax the snot out of it's citizens. I have relatives down there, and I was amazed at the taxes they pay. That "personal property" tax just blew me away.
You think that's bad? If you live there, you might be the victim of one of their $3000 speeding tickets.
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pnh102
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said by Titus Pullo See Profile :

... and John 'get Raytheon on the phone' Warner.
Don't you mean John "let's surrender a little right now, that'll learn 'em" Warner?
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Paladin
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join:2001-08-17
Chester, IL
·New Wave Communica..

OK, Allen isn't even there anymore. Besides, I don't know what the bleep this has to do with the subject at hand. However, I'm sure you feel better by offering this silly political polemic that has absolutely nothing to do with the conversation.

Besides, the Senators in Washington have NOTHING to do with local municipalities and states regulate LEC laws. There are federal laws regulating telecommunications but you're not even close to dealing with something involving those laws.

Titus Pullo
I came, I saw, I slept

join:2004-06-26
·Embarq

Re: Virginia will bend over

said by Paladin See Profile :

OK, Allen isn't even there anymore. Besides, I don't know what the bleep this has to do with the subject at hand. However, I'm sure you feel better by offering this silly political polemic that has absolutely nothing to do with the conversation.
A little bit better --thanks! Now that you've vented YOUR spleen, why not Cheney yourself
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KrK
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Verizon probably will follow AT&T's example....

... They'll threaten to freeze upgrades and broadband deployment unless they are removed from oversight by the State Corporation Commission(s)... Then, to complement the big stick, they'll throw out the carrot... They can lobby the State House with not only some campaign funding but say promise to bring a few hundred jobs to the state (Promise a new call center, for example) or they could offer a "Contribution" to education etc (Always a favorite).

Once the State legislature removes them from PUC oversight, then they will no longer have to worry about performance numbers or fines and will be able to cherry pick and raise rates on various services at will. This is what AT&T has done here, I'd expect Verizon to follow that example.
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bogey780

join:2004-03-19
Here

profitable?

Isn't that making an assumption?

If anything the funds to drive deployment of FiOS is what's crippling investment in copper plant.

batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs:

Verizon: Please Hold Us To a Lower Standard

Total B.S. typical leech headline. It should read, Verizon: Please Hold Us To the same standard.

See 7 replies to this post

Jwobot

join:2002-08-14
Sterling Heights, MI

Cell phone

They have good cell phone service.

AB
Premium
join:2006-04-04
Leesburg, VA

Well . . .

Can't really speak to the issue here; I can say this-- as both a resident of Virginia and a Verizon DSL subscriber-- their DSL service is virtually never down.
In the almost two years I've had it, it's gone down maybe three times, for a grand total of 4-5 hours. Most of those hours were from one incident.

Prior to Verizon I had Adelphia. My payments were funding Rigas family toys and vacations, my anus started throbbing every time I paid the bill (at least with Verizon there's only some minor irritation there), and the Internet service was directly tied to the cable service, so if the cable was out so was the Internet, and the cable was up and down like a yo-yo. Not constantly out, but regularly out for an hour or two, or only working about half-assed.

I'm happy to be shed of Adelphia, glad to see a couple of the Rigas' right where they belong, and ecstatic that FIOS is now available to me when I should so choose to order it.

As always, YMMV.

A Telephone Tale

@ameritech.net

Just watch...

Perhaps another LARGE TELEPHONE COMPANY(insert your guess here) will swoop in, buy Verizon and institute mandatory overtime and "performance management", break the union and fudge the numbers to make it appear that service is improving(one clever way to do that would be to incorrectly code out of services as storm damage, even when fido chewed up the wire in the back yard)then once the employees are reeling, they will add cameras in the repair trucks to watch every move.

None of this of course solves the problem, but the APPEARANCE of solutions are all thats required.

blackshoe70

@cox.net

Verizon requests for lower regulatory standards

Verizon's request is based on the argument that they have lost market share to competitors and that "sufficient competition" now exists.

I am one of the customers they lost. I was one of their first DSL subscribers in the area and had been a POTS customer for 20+ years but I cancelled and shifted to cable after months of outages after every rainstorm that were not restored promptly.

In a conversation with a Verizon service tech this afternoon, I was told that Verizon deliberately neglected/deferred maintenance on copper in my neighborhood as part of a strategy to lose market share so that they would lose customers to the competition ... thus creating the basis for their current request.

The single neighbor who still uses Verizon POTS and DSL continues to experience outages every time it rains. There are unreasonable delays in scheduling repairs and service techs rarely show up at scheduled times.

However, my mailbox overflows with advertising materials encouraging me to sign up for Verizon FiOs (despite the fact that it's not yet available in the neighborhood)
tmc8080

join:2004-04-24
Floral Park, NY

Abandoned FIOS deployments

Seems that Virginia is not at the top of the list anymore for FIOS deployments. Maybe the build requirements of the state are getting too stringent ($ costly $) for Verizon's taste. Why would Verizon choose builds in Brooklyn, NY over the suburbs of Virginia? Hmm, I wonder why.. no cablevision down there hocking $29.95 triple play... prices are somewhat higher down there.. and yet..
Forums » Verizon: Please Hold Us To a Lower Standard


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