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Verizon Says FiOS Rate Hikes Coming
High Satisfaction Rankings Mean Crappier Pricing?
by Karl Bode Thursday 17-May-2012 tags: prices · Fiber · competition · business · bandwidth · Verizon · Verizon FiOS
In addition to announcing new shared data plans and the death of unlimited wireless, Verizon CFO Fran Shammo this week also announced that FiOS customers can expect a new slate of price hikes soon. Speaking at the JP Morgan investor conference this week, Shammo stated that the service's high rankings of late (FiOS recently came out tops in both Consumer Reports and ACSI rankings) means that the company feels it can charge a premium for the service, and start doing away with some of the more aggressive pricing promotions:

"I think you're seeing a little bit of pullback on those promotional-type items and the aggressiveness that we have in the marketplace," he said. He went onto say that strong customer satisfaction for the Fios TV product means that the company can charge more for the service. "Given the Consumer Reports article and the Consumer Index article, I think we can be less aggressive," he said. "Word-of-mouth is the best advertising we can get."

"You'll see us do some price increases here over the next two quarters to offset the content increase," Shammo said. "And that will also contribute more profitability to the bottom line...We are switching around our bundles and the customers that are coming out of the current bundles will be priced up to the newer bundles. So you are going to see really a shift over the next two to three quarters in price-ups coming out of FiOS." Shammo said that the company will increase fees on rental charges for set-top boxes and digital converters.

Granted, the fact that FiOS operates in a duopoly (and barely that sometimes) has more to do with the fact Shammo can hit consumers with new rates than the quality of the company's service. While the FiOS service itself sees high marks, the same Consumer Reports study Shammo cites notes that the company continues to struggle when it comes to billing users accurately.

It's also worth recalling that when Verizon got into the TV business, their lobbyists pushed a lot of state-level franchise laws (some of them awful wishlist laws that eroded consumer protections) with the promise that Verizon's entry into the market would lower television prices.

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adsfas13423

@comcast.net

1 edit

LOL!!!

In a few more years, no one wants to use the service any more as the result of too expensive and crappy service
jjeffeory

join:2002-12-04
USA

Re: LOL!!!

If the rates rise, you may be partially right...
Of course the service is NOT crappy. It is MUCH better than Comcast, for instance. It's just going to be too expensive.
ITALIAN926

join:2003-08-16
kudos:1
Karl seems to think that when the price of EVERYTHING goes up in this world, somehow the cable companies are immune to such things as INFLATION. I guess movie tickets should still be a nickel and the average salary should be $50 a week.

tim_k
Buttons, Bows, Beamer, Shadow, Kasey
Premium,VIP
join:2002-02-02
Stewartstown, PA
kudos:25

Re: LOL!!!

said by ITALIAN926:

Karl seems to think that when the price of EVERYTHING goes up in this world, somehow the cable companies are immune to such things as INFLATION. I guess movie tickets should still be a nickel and the average salary should be $50 a week.

At least for internet, Armstrong hasn't had a price increase for 15 years. »www.armstrongonewire.com/ We also received free speed upgrades.
--
RIP my babies Buttons 1/15/94-2/9/07, Beamer 7/24/08, & Bows 12/17/94-10/11/09

jjoshua
Premium
join:2001-06-01
Scotch Plains, NJ
kudos:3

No problem

I'll tell verizon that I want a bigger discount to make up for the price increase. Otherwise, I'll go back to comcast - they seem to really want my business.
smilepak

join:2002-02-27
Chino, CA

Re: No problem

Goodbye Verizon FiOS. 4 Years having them, one hike after another.
--
--
»www.knguyentu.com

aaronwt
Premium
join:2004-11-07
Woodbridge, VA
Reviews:
·Verizon FiOS

Re: No problem

said by smilepak:

Goodbye Verizon FiOS. 4 Years having them, one hike after another.

I'm coming up on five years with FiOS this summer. i signed a new two year contract earlier this year, and these are the lowest prices I've ever paid for their services. I have all four services from Verizon. Ultimate HD, 35/35 internet, digital voice, and cellular. My bill has never been lower.
So hopefully I can keep these prices until 2014. But if history is any lesson, they will add new HD channels and create a new TV tier. Which would force me to change my bundle if I want the newer HD channels.

jmn1207
Premium
join:2000-07-19
Ashburn, VA
kudos:1

Customers...Magic Money Creators

I don't think customers are going to pay more, they will cut back on services to maintain the level they are currently paying or they will seek alternate solutions wherever possible. Consumers are tapped out financially, and the tired model of adding fluff and raising pricing has run its course.

Tomek
Premium
join:2002-01-30
Valley Stream, NY

Re: Customers...Magic Money Creators

That's exactly what is happening to me. I am looking at dropping home phone and scaling back on TV offerings. Eventually I will go from QuadPlay to FIOS internet only and suffer pain of Sprint
--
Semper Fi
axus

join:2001-06-18
Washington, DC

They could stop the promos and not raise prices

It seems dumb to lose customers when they've already made the expensive hardware investments to reach them. All the cost was up-front, how much does it cost to keep an existing customer?

JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:2

HD Leader?

And all this with FIOS TV having 60+ less HD channels than the industry leaders out there.

It's funny the bravado they have...
--
"ONE team - ONE city - ONE dream!!"
itguy05

join:2005-06-17
Carlisle, PA

Re: HD Leader?

Which 60+ channels would they be? I know I'm not missing them here as FIOS has the channels I watch.
jjeffeory

join:2002-12-04
USA

Re: HD Leader?

BBCA HD, Cartoon Network HD. Both of which Comcast has...

jmn1207
Premium
join:2000-07-19
Ashburn, VA
kudos:1
This is the list most people use for comparisons.

»www.avsforum.com/avs-vb/showthre···=1058081
jjeffeory

join:2002-12-04
USA
You're correct about the HD. Vz should have more HD channels.
openbox9
Premium
join:2004-01-26
japan
kudos:2

Re: They could stop the promos and not raise prices

said by axus:

It seems dumb to lose customers when they've already made the expensive hardware investments to reach them. All the cost was up-front, how much does it cost to keep an existing customer?

You assume the defections will be high. Verizon isn't stupid, it will raise rates in such a manner that a majority of consumers will absorb the increase. Promos exist to attract and lock in new subs. New subs grow revenue at a must faster rate than raising rates for existing subs.

jmn1207
Premium
join:2000-07-19
Ashburn, VA
kudos:1

Re: They could stop the promos and not raise prices

said by openbox9:

said by axus:

It seems dumb to lose customers when they've already made the expensive hardware investments to reach them. All the cost was up-front, how much does it cost to keep an existing customer?

You assume the defections will be high. Verizon isn't stupid, it will raise rates in such a manner that a majority of consumers will absorb the increase. Promos exist to attract and lock in new subs. New subs grow revenue at a must faster rate than raising rates for existing subs.

They may not be stupid, but it does not seem like the telcos have a clear plan in place, and they have misstepped before and lost a ton of customers. Both Verizon and AT&T arrogantly sat on their hands while the technology and innovation in the cable industry overtook their product offerings in both price and performance. In their myopic vision to make quick profits and to immediately satisfy investors, I'm certain they will continue to make decisions that some would consider to be dumb.

rchandra
Stargate Universe fan
Premium
join:2000-11-09
14225-2105
apparently too much in their considered opinion. Thus they "feel" they need more money.

CompNrdCR

@sonic.net

approval from:
Linklist See Profile

Comedy Writers?

"Verizon's entry into the market would lower television prices."

HAHAHAHAHA You can't make that stuff up... Wait... They did...

SHoTTa35

@optonline.net

thumbs down from:
Linklist See Profile

Stockholders are their real customers

We are just the chumps that give them money to keep their stockholders happy. They actually only care what stockholders think, not us "normal" people.

Long gone are the days when a company is happy making 20% profit every month/quarter/year. If they don't make 25% then 30% and continuing up as time progresses people get fired! So they need to figure out ways to get more money from us and spend less at the sametime.
openbox9
Premium
join:2004-01-26
japan
kudos:2

Re: Stockholders are their real customers

Nothing prevents you from becoming an investor and enjoying both sides.

elios

join:2005-11-15
Springfield, MO

Re: Stockholders are their real customers

thats not sustainable in the long run...
if i was going to invest that much they better have a 50 year plan
openbox9
Premium
join:2004-01-26
japan
kudos:2

Re: Stockholders are their real customers

What is it unsustainable?

You don't have to invest "that much money".

elios

join:2005-11-15
Springfield, MO

Re: Stockholders are their real customers

you cant grow 100% every year at some point your going hit a wall
and you can raise rates for ever ether at some point people will go else where or do with out
wile the short term may pay out your going to kill the company in the long run

FiOS was a long run plan the current CEO cant see past 5 years

at one point in time stocks were seen as long term investments (20 to 40 years) not turning a buck at the end of the quarter
openbox9
Premium
join:2004-01-26
japan
kudos:2

Re: Stockholders are their real customers

VZ is not growing at anywhere near 100%.

Sound investments can still be longterm holds, however as more info becomes more and more available for investors, the companies must be more productive. Gone are the days of "buy and hold".

Linklist
Premium
join:2002-03-03
Longport, NJ
kudos:5
said by openbox9:

Nothing prevents you from becoming an investor and enjoying both sides.

I make way more in my investments in Verizon and Comcast than my bill comes to in a year. Works for me.
openbox9
Premium
join:2004-01-26
japan
kudos:2

Re: Stockholders are their real customers

Yep, my VZ dividend covers my cellphone and FiOS internet service. Add in the capital appreciation and I'm happy.
CXM_Splicer
Looking at the bigger picture
Premium
join:2011-08-11
NYC
kudos:1

Re: Stockholders are their real customers

You guys probably make more with your VZ dividends than I make actually doing work for them. Rumor is they are about to force the new cuts on us so you guys will get even more while we get less.

SHoTTa35

@optonline.net
That's sorta like paying the bully that beats you up everyday because he protects you from other bullies. You are better off not paying anyone and getting your butt kicked all the time or fight back but at least you'd have your money!

If I were a Verizon customer, i'd surely make a nice return on my investment only to faster and faster give it back to them.
openbox9
Premium
join:2004-01-26
japan
kudos:2

Re: Stockholders are their real customers

That's a bad analogy.

I invest for my family and my retirement. VZ is a relatively small portion of my portfolio. I pay for VZ cellphone and Internet access because I need them for work. There are no bullies or "insurance policies" involved.

Linklist
Premium
join:2002-03-03
Longport, NJ
kudos:5
said by SHoTTa35 :

Long gone are the days when a company is happy making 20% profit every month/quarter/year. If they don't make 25% then 30% and continuing up as time progresses people get fired! So they need to figure out ways to get more money from us and spend less at the sametime.

Verizon Wireless division makes 26% profit margin. But Wireline(includes FIOS) only makes 2.4% profit margin.
»www22.verizon.com/investor/app_r···_02.html

Consolidated profit margin 12% for corporation as a whole.

So your numbers are wrong.

See 11 replies to this post
VerizonCynic

join:2006-10-25
Lakewood, CA

what timing

My two year contract is up and I am going month to month for a while. Right now you can get FIOS internet only ("naked FIOS") for about $54 mo for 15/5 (lowest speed) confirmed yesterday. With att and vz its very possible to be paying 300.00 mo in "connection and content" charges. Taxes alone on my triple play were over 11.00 mo in CA. The land line has to go and Ill have to stick with cell only. Cable cutters are real esp. for those that dont watch sports on tv. Its sad as we lobbied hard for fios in our city and first got it in 11/08. Another thing I was told by customer retention dept yesterday (now called "cancel elite" (lol what a stupid name)) is that if you move out of a vz service area you are still charged ETF. lol. never used to be that way! Basically they way they have the pricing set up you have to get double or triple play as it ends up only costing a few dollars more. Oh and dont try to get a cheaper phone plan. All they have is unlimited everything. No measured service or dial tone only offered.

Basically I think FIOS and fiber (to the home) is great. But at the end of the day all you want is a reasonable speed and a reliable connection. thats it. This 100mb stuff is nuts (and stupid expensive) unless you have some very unique needs. Plus some websites are just slow due to their own connection problems.
--
Lakewood Accountability Action Group | »www.LAAG.us | Demanding action and accountability from local government

David
Now accepting new patients
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:78
Reviews:
·DIRECTV
·AT&T Midwest
·magicjack.com
·Google Voice
·AT&T Southwest

Re: what timing

I think you are spot on... no one is going to care if it's fiber to the azz. They are going to pay what they can afford and best cost for them. They won't care if it's DSL, wireless, FTTN, FTTP, or whatever. People are going to pay what they can afford and gives them the best bang for the buck.

PaCK Fan

join:2012-01-19
Richmond, VA

No HD in forever

give us some new HD channels and then we can talk about a price hike...

IowaCowboy
Want to go back to Iowa
Premium
join:2010-10-16
Springfield, MA
Reviews:
·Comcast
·Verizon Broadban..

Bring on FiOS

Good, now use the money to bring FiOS to Western Massachusetts.

I got a gut feeling that the only the only thing that is going to bring FiOS to Western Mass is regulatory pressure (anyone listening at the Mass DPU).

At least Verizon brought LTE to Springfield, maybe I'll try home fusion if Comcast keeps giving me fits.

Murphboy

@charter.com

Re: Bring on FiOS

I agree 1000% on this post!!

Van
Premium
join:2009-07-08
New Orleans, LA

I am excited! Little to no programming increases

size wise yet higher prices due to "programming costs" for those nonexistent increases in programming

Yippie!
elray

join:2000-12-16
Santa Monica, CA

There you go again

People are willing to pay more for Fios. The product is that good.
Not *enough* people to warrant perpetual expansion, unfortunately.

The state-level franchising provides that a majority of cities actually get the service installed, rather than having the local pols bash VZ until they give up, like we've seen in Buffalo.

It is TV content that continues to drive prices up. Unless we see some form of legislation forcing discrete, unbundled sales - a bureaucratic nightmare in its own right, common household demand will force those "bi-annual price increases".

No amount of blogger cheer-leading for "cord cutting" or worship at the "net neutrality" altar will change the fact that the average household settles for compromised common content which includes a certain amount of live feeds that will not be made available via OTT/IPTV without a basic pay-tv subscription.
Skippy25

join:2000-09-13
Hazelwood, MO

Wait a second....

"price increases here over the next two quarters to offset the content increase," Shammo said. "And that will also contribute more profitability to the bottom line..."

How exactly would increasing prices to cover content increases contribute more to profitability? Oh that's right... you increase it for the content and then just a tad bit more so you can line your pockets. Then release a statement that implies the increase is for content and hope the lining of pockets part gets overlooked.
MisterBill
Verizon FiOS

join:2002-06-05
Yorktown Heights, NY

Renew now

I guess I should renew my FiOS agreement before they get a chance to raise the rates. Right now it's look like i can save $20 a month and get a $250 gift card, but I was hoping for more.

CurGeorge8

join:2005-05-02
South Park, PA

Makes sense to me

If I invested my money and time into building a quality product, and the majority of my customers were satisfied, I'd consider increasing my prices too.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

can you imagine?

Rate hike after rate hike? Jeez I wonder if they'll have any customers left in another 2 years?

2010 saw an ok deal for triple play.. but here we are in 2012 with higher rates than in 2010, and now they want to raise them more?!?

How has Verizon innovated lately? Faster speeds? Nope, 150 megabits tier has been around for quite a while and still out of mainstream customer's reach pricewise (and 50+ megabit tiers are not even symmetric anymore). More competitive bundles? Nope. Existing customers are forced to pay more or leave.. that's the hard simple truth. They apparently don't see enough customer loss to deflate prices, only increase them.

I jumped to OOMA to save some money so in the next year I recoup my investment.

Now the wool pulls down from over the eyes to see how telecom's been busy at making the industry anticompetitive..
It makes you wonder what it will take to bring rates down again... regulation? Municipal competitiors?

When your deal is up.. go to the competition.. dont' even deal with the customer retention department (it's a waste of time in addition to the 5+ minutes they put you on hold to cancel your account).. tell them higher rates are why they lost you as a customer so better luck next year.

vzfiosguy

@verizon.net

Re: can you imagine?

Actually new speeds will be announced next month. Expect the 25/25 and 35/35 packages to double in download speeds (upload will stay the same)

aaronwt
Premium
join:2004-11-07
Woodbridge, VA
Reviews:
·Verizon FiOS

Re: can you imagine?

said by vzfiosguy :

Actually new speeds will be announced next month. Expect the 25/25 and 35/35 packages to double in download speeds (upload will stay the same)

WOuld that be for existing tiers or would they be new tiers and we would need to sign up for it? Plus would you need to be on GPON? I'm still on BPON but the new installs in my area are on GPON.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

Re: can you imagine?

Tiers uder 100mbits dont' require upgrade to GPONs.. and by the same token, you will likley get stuck with an 802.11n router that still has 10/100 ports instead of gigabit ports on it unless your Verizon guy makes a mistake..
Bumpin the speeds seems to signal the end of symmetric bandwidth.. which proves my point that Verizon is mirroring cable company behavior day by day.. What I have now is STANDALONE 50/8 for $45.... will Verizon go out of their way to beat that and offer it for less? VERY unlikely. Also of note.. 35/35 or 50/20 pick your upgrade tier becomes 75/35.. why not 100/100 or 100/50? These teaser upgrades are finely calibrated to not cost Verizon money on GPON upgrades too soon.
serge87

join:2009-11-29
NY
Only the 25/25 and 35/35 tiers? Or across the board?
apollo80

join:2002-01-31
Richmond, VA

Just signed a new 2 year contract...

...a couple of months ago.

Whew.

But if the price is unreasonable when the contract expires, I'll do the ol', "I'm switching to Comcast" arguement and see what happens. If nothing happens, I WILL switch to Comcast, or go with rabbit ears.
mgamer20o0

join:2003-12-01
Norwalk, CA

been thinking about cutting back

i been looking to cut back. i no longer use the tv as much as i use to. was looking to cut the phone back but it seemed like it wouldn't save me much. ill have to figure out my options.

kingdome74
Emotionally Unavailable
Premium
join:2002-03-27
Syracuse, NY
kudos:2
Reviews:
·Verizon FiOS
·RoadRunner Cable

I Love The Folks Here...

... who think life is better on the other side of the fence than paying for VZ FiOS. I suffered one or two rate hikes a YEAR with Time Warner for one third the service. I had a stretch where for 6 months when no bill was the same as the last one. It will take quite a few rate hikes before I even get close to what I was paying for TW's 15/1 Triple plan compared to my 35/35 Ultimate HD package.

Far be it from me to excuse any hike but I also think a little perspective is needed. Switch on over to TW or Comcrap. They love rate hikes and stitty service over their ancient equipment.
--
Grand Funk Railroad and Deep Purple aren't in the R+R HoF? That's tragic.


Clarknova178

@verizon.net

Gladly pay more

For the service I'm getting? I'll figure out a way to pay for it.

momoo

@rr.com

Re: Gladly pay more

crapp

willspanku1

@verizon.net

About the upcoming rate hikes

The rate hikes will mainly be on equipment rentals outside of the NY Metro Area which covers NY, NJ. The increase will be $2 increase on cable box rentals as i was informed from a friend who works there. Also they will be adding more upload bandwith and download bandwith. Verizon is preparing to make sure that when cable companies deploy docsis 3 , that their speeds would still be well ahead of the competition. Especially, as since nowadays people have multiple devices in the home and share the network. What would be better for a family using 4-6 connected devices at the same time - speeds from cable of maybe say 20 megs download and 5 upload when you can get 75 megs download and 75 megs upload as an example. I heard from this friend, they will increase the upload speed dramatcially.

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