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Verizon Still Working On East Coast Storm Restoration
Telco Claims to Be Making Headway
by Karl Bode 06:36PM Thursday Jul 05 2012
Verizon says the company's wireline repair load is running at "two to three times normal levels" because of the problems caused by last weekend's storm in the DC and Virginia areas. According to a Verizon press statement the company continues to work on outage restoration, and claims to be making headway. As of this morning, the telco says they're still dealing with 156 downed utility poles and 897 downed copper or fiber cables in the region. "Incoming repair reports are trending downward, and the number of repairs we're now completing each day is more than the number of new repair reports we're receiving," said Chris Childs, Verizon's Potomac region president of consumer and mass-business markets.

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Jim_in_VA

join:2004-07-11
Cobbs Creek, VA
kudos:4

1 recommendation

It was

a brutal storm. I was out of power for 3 days, but there are still those without it for 6 days now.
--
... need help? »evdo-tips.com/
Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ
kudos:1

1 recommendation

Poor phone reps

I bet they are getting an ear full right now at cable and telco call centers from people expecting them to know the repair schedule.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports

djdanska
Rudie32
Premium,MVM
join:2001-04-21
San Diego, CA
kudos:4

1 recommendation

Re: Poor phone reps

over in chantilly, va ,. the cable tv and internet never died. the Verizon landline finally started to work yesterday. you always had dialtone, but nothing worked.

IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
Reviews:
·Verizon Broadban..
·Comcast

1 recommendation

Anytime their network is damaged or destroyed

When their lines are damaged or destroyed, they should be replaced with Fiber and not copper. Copper networks are reaching the end of their useful life and it would a better use of investor dollars to rebuild their network for the future and not for the past. The cost of laying fiber is falling while copper prices are rising. Also, laying twisted pair copper networks is more labor intensive as each pair has to be spliced at every splice in the network. So if you're installing a tap (feeds house drops) in a 100-pair line, you're talking 200 scotch-locks. Laying fiber is not as labor intensive as much of the process is automated.

tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4
Reviews:
·Comcast

Re: Anytime their network is damaged or destroyed

overbuilding/rebuilding with fiber is an engineered solution, not a quicky repair. demending fiber would lead to months if not years of delay.
100,000's will be greatful for basic service.
I'm guessing power, clean water, and a shower sounds like nirvana right now

IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
Reviews:
·Verizon Broadban..
·Comcast

Re: Anytime their network is damaged or destroyed

They should engineer the plans ahead of time and execute them when the network is destroyed. If they insure their outside plants against this type of peril, they could take the insurance settlements and build their fiber plants as I am sure a POTS sunset is around the corner. When the Tornado hit Springfield, MA last year, many of the homes built with insurance settlements were built bigger and better than the homes that were destroyed.

tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4
Reviews:
·Comcast

Re: Anytime their network is damaged or destroyed

said by IowaCowboy:

They should engineer the plans ahead of time and execute them when the network is destroyed. If they insure their outside plants against this type of peril, they could take the insurance settlements and build their fiber plants as I am sure a POTS sunset is around the corner. When the Tornado hit Springfield, MA last year, many of the homes built with insurance settlements were built bigger and better than the homes that were destroyed.

Most of these big companies self insure.
Even in diaster areas insurance companies obligation is to "make whole" for losses suffered if they decide your home damage, repair and cleanup is worth $100k, they pay $100 k mius deductable (which can be 5-20% dependinf on policy and diaster type, minus emergency funds advanced, minus just about everything esle they can get away with.
If the houses came back bigger it is likely due to personal funds FEMA grants and low interest loans, no way alstate gave anybody anything extra for free.

Engineering ahead? sounds nice but beyond basic planning keeping up with current work is the best you can expect. and even areas planned, permited, marked and with all the supplies and equipment on site can't be rebuilt in 6 days.
It just isn't possible.
Austinloop

join:2001-08-19
Austin, TX
kudos:1
In a perfect world, you would be correct. However, reality is another thing. As already mention, most of the large telcos self insure, so no settlements to get from insurance companies.

It appears that you are suggesting that a huge inventory of fiber cable be kept on hand for emergencies, that won't happen because of the inventory costs, nor will the fiber cable manufacturing companies keep large quantities of fiber on hand for the same inventory cost reasons.

Not to mention that the electronics for fiber plant are quite expensive and again can't be stored in inventory for cost reasons and because technology changes at a very rapid rate and the company could be stuck with some very expensive obsolete equipment.

Having been thru storm restorations before, the primary response is to restore service as soon as possible, which means, normally, a like for like replacement.
Mordhem
Love it, Hate it.

join:2003-07-10
Baltimore, MD

Forgot to add Maryland...

I believe Maryland was actually harder hit harder then Virginia not to mention most of DC was actually part of Maryland. Anyways just saying, Maryland had almost 700k in power outages almost 3k in Baltimore city and over 3k in the county. Anyways where I'm going with this is my electric was on of them that went out but funny enough my Comcast was up the whole time
--
"Thats Daddy Comcast to you Ma'bell." "I love TV but god dam don't burn my house down" "Comcast subscribers have been giving local new channels high ratings watching Verizon set peoples houses on fire" "Now Thats TV"
prisaz

join:2008-08-11
Germantown, MD
Reviews:
·Verizon FiOS

Re: Forgot to add Maryland...

Montgomery county Maryland, my power came up after 5 hours, and my FiOS is never down. Last Blizzard all of Comcast was down because of all their lost amplifier nodes out on a pole somewhere. I had a generator running with my UPS, FiOS rocking and rolling. My Comcast neighbors where amazed. They thought I had and antenna or dish. I said nope, fiber optics! Passive optical networking, blow cable and their line amplifiers, or fiber to where ever, out of the water. My fiber runs to the ONT mounted in my basement right next to my UPS and their battery back up.

said by Mordhem:

I believe Maryland was actually harder hit harder then Virginia not to mention most of DC was actually part of Maryland. Anyways just saying, Maryland had almost 700k in power outages almost 3k in Baltimore city and over 3k in the county. Anyways where I'm going with this is my electric was on of them that went out but funny enough my Comcast was up the whole time


MDSOL

@verizon.net

Re: Forgot to add Maryland...

My FIOS service in Montgomery county was dead as a doornail. Had flashing FAIL light on my ONT. Battery backup for phone is no good if the CO is dead. My fiber was fine so was my generator but no DV or Internet here. Took a day to resolve.
prisaz

join:2008-08-11
Germantown, MD
Reviews:
·Verizon FiOS

Re: Forgot to add Maryland...

said by MDSOL :

My FIOS service in Montgomery county was dead as a doornail. Had flashing FAIL light on my ONT. Battery backup for phone is no good if the CO is dead. My fiber was fine so was my generator but no DV or Internet here. Took a day to resolve.

It must have been a line down. Some of the areas are not 100% underground.:-(

PapaMidnight

join:2009-01-13
Baltimore, MD

Refunding for lost service

Will they (and other service co's out during the time) provide credit for lost service?

tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4
Reviews:
·Comcast

Re: Refunding for lost service

Power and water are metered so you don't pay for what you couldn't use.
Most ISP's will prorate the time lost IF you call after service is restored a say "I was out for X days".
A few who lost most/all customers for X time will find it cheaper (and better PR), to announce a blanket refund "call if it was worse for you".
jcremin

join:2009-12-22
Siren, WI
kudos:2
said by PapaMidnight:

Will they (and other service co's out during the time) provide credit for lost service?

The ISP I operate suffered major destruction just over a year ago when a nearly identical (but smaller geographic area affected) storm caused the same damage as this most recent storm. While I would have understood a customer calling and requesting a credit, all of my customers were gracious enough to realize that this was beyond our fault and accepted the fact that this was a freak weather event.

The entire power grid in most of my county had to be essentially rebuilt, and the people in the most remote areas went almost 3 weeks without power. Some weren't happy, but most realize that to do the job safely, all the trees, debris, and other downed power lines have to be cleaned up before new ones can be installed, and there is only so much manpower to do the tasks.

I personally think that calling and complaining about no service due to something like this storm would be stupid for anything less than a week. However, if the outage lasted two weeks or longer, I think it would be fair to ask for a credit. Some people may think they have it rough having to go without power or internet for a few days/weeks, but they typically have no idea the kind of hell that the people working around the clock to restore that service to them are going through. That's just my opinion, though.

whfsdude
Premium
join:2003-04-05
Washington, DC
Reviews:
·Comcast

1 edit

Re: Refunding for lost service

I personally think that calling and complaining about no service due to something like this storm would be stupid for anything less than a week.

You should absolutely call in and report outages. Your ISP might not know if your line is down or it's just that you don't have power.

Just don't start yelling at them and being an ass.
jcremin

join:2009-12-22
Siren, WI
kudos:2

1 recommendation

Re: Refunding for lost service

said by whfsdude:

You should absolutely call in and report outages. Your ISP might not know if your line is down or it's just that you don't have power.

Just don't start yelling at them and being an ass.

Exactly, I agree completely! Always report an outage. I should have been a bit more specific that I was trying to say that calling and demanding credits for an outage of week or less of because of natural disaster like this one is a bit excessive.

Kramer
Premium,Mod
join:2000-08-03
Richmond, VA
kudos:2
Reviews:
·GoDaddy Hosting

Bad storms

There were two storms around here. I believe the first one was on the 25th. I saw a wind gust that had to be close to 100 mph. We watched a sign get blown off a building and then come crashing don on a car below it. That was in the middle of the afternoon. We got our power back about 6AM the next day. In the meantime, I hooked up my Verizon router and ONT to the generator and enjoyed Internet and CATV through the outage.

The next storm was the following Saturday night. It took about the same time to restore the power, but my Verizon services worked flawlessly, running off the generator. Verizon gets two thumbs up from me. They survived two storms that electrical power did not survive. Of course the Verizon fiber is 3 feet under and the electrical lines are 20 feet over.

vzsux

@optonline.net

Verizon strike

Now wouldn't it be funny, if there union workforce who has been working without a contract for almost a year, and is about go out on strike again anyway, just said fuck you verizon see you at the table
25139889

join:2011-10-25
Toledo, OH

1 recommendation

Re: Verizon strike

and VZ would tell them fuck you and demand the President order them back to work. and if not- they'd be without jobs and replaced.
moonpuppy

join:2000-08-21
Glen Burnie, MD
And those union workers would find themselves at the very bad end of a PR stick. Yeah, go on strike while many don't have power and see how people feel about unions then. Most would tell Verizon to fire every last one of them and the union would get no sympathy at all.