 crk2h
join:2003-03-19
Murfreesboro, TN | no 4G this time I am in middle, TN and wasn't effected by the previous outages but this time I only have 3g access. (I still have data access at 3g though not completely out) | |
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 | crk2h
join:2003-03-19
Murfreesboro, TN | Re: no 4G this time 4G appears to be back up now here in Middle, TN at least. So my 4G was out for a few hours but no loss of data connection. | |
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| | Pittsburgh, PA Outage HTC Thunderbolt in Pittsburgh, PA. No 3G or 4G. Battery dying quickly due to mode switching. Occasionally get "SIM is not supported" error. | |
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|  HallPremium,MVM
join:2000-04-28
Dayton, OH
kudos:1 | Re: Pittsburgh, PA Outage Download "LTE On/Off" and put it in "CDMA auto (PRL)" mode | |
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 MentatI dream in infraredPremium
join:2001-02-25
Sugar Land, TX | zzzz 4G out, 3G fine here in Sugar Land, Texas. | |
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 jweekPremium
join:1999-08-27
Reno, NV | not good 4g out, 3g iffy here... :-( | |
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| | 4g no go 4g is out, 3g is ok in Lisbon, IA | |
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 MattAll noise, no signal.Premium
join:2003-07-20
Jamestown, NC
kudos:12 |  Explanation?
| |
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| | | Re: Explanation? They have not said anything about what is causing this problem other then "it is fixed" after each outage. | |
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| Reviews:
 ·ProLog
 ·DIRECTV
| Wouldn't all these outages be a breach in contract? That would let you terminate your service without ETF penalties.
The contract you sign up for in a normal 2 year agreement is FOR SERVICE. If they do not provide SERVICE, then that is a breach in contract because you are paying for SERVICE but not receiving it.
I'm curious if anyone's tried to fight this. | |
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| | openbox9
join:2004-01-26
Alexandria, VA
kudos:2 | Re: Explanation? It's not a break of contract. You aren't subscribing to a guaranteed service or any level of quality of service.said by VZW Customer Agreement :What Are My Rights for Dropped Calls or Interrupted Service?
If you drop a call in your Coverage Area, redial. If it's answered within 5 minutes, call us within 90 days if you're a Postpay customer, or within 45 days if you're a Prepaid customer, and we'll give you a 1–minute airtime credit. If you're a Postpay customer and you lose Service in your Coverage Area for more than 24 hours in a row and we're at fault, call us within 180 days and we'll give you a credit for the time lost. Please be aware that these are your only rights for dropped calls or interrupted Service. | |
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| | | | | Re: Explanation? They so conveniently spell out "minutes". What about data usage when you pay for a data plan?
On a 4G phone, if the 4G is down, can you still make a call? | |
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| | | | openbox9
join:2004-01-26
Alexandria, VA
kudos:2 | Re: Explanation? said by cypherstream:On a 4G phone, if the 4G is down, can you still make a call? I'm assuming so. Plus, you may be able to access the 3G network too. | |
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| | | | | Reviews:
·ProLog
·DIRECTV
| Re: Explanation? Well I have AT&T and if 3G is down, it auto fails back to Edge. Slower, but hey at least the device still works.
My wife just got on Verizon and we got her the Samsung Galaxy Nexus. I absolutely LOVE the device, but I hate the wireless carrier. I guess these outages spark my interest now that there is a Verizon 4G phone in the house.
But yeah, at least they could do is offer some sort of explanation. If this is the 4th major outage, how many more are to follow? Wonder if they could answer that question? | |
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| | | | MattAll noise, no signal.Premium
join:2003-07-20
Jamestown, NC
kudos:12 | said by cypherstream:They so conveniently spell out "minutes". What about data usage when you pay for a data plan?
On a 4G phone, if the 4G is down, can you still make a call?
I think the data usage portion is covered under the last paragraph he quoted, "... and you lose Service in your Coverage area ..."
As for phone calls, the call still completes over 3G or 1xRTT, so even if 3G goes down in addition to 4G, you can still complete a call.
As a matter of fact, I had 4G a few minutes ago while walking my dog, placed a call, and when I hung up noticed I had lost both 4G and 3G again, yet didn't notice a single hiccup on the call itself. | |
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| | | | | | | Re: Explanation? I think calls only go over the 1x network, which is why their dropped calls are far lower than AT&T's which routes calls and data over their same hspa network. | |
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| | | | crk2h
join:2003-03-19
Murfreesboro, TN Reviews:
·Comcast
 ·AT&T Southeast
| Yes you can still make a phone call when the data is down. If this was something that was happening every day or something then I would be worried about trying to get out of my contract but for something that has happend 4 times in a year I wouldn't even be thinking for a second about trying to get out. | |
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| | | | | MattAll noise, no signal.Premium
join:2003-07-20
Jamestown, NC
kudos:12 | Re: Explanation? said by crk2h:Yes you can still make a phone call when the data is down. If this was something that was happening every day or something then I would be worried about trying to get out of my contract but for something that has happend 4 times in a year I wouldn't even be thinking for a second about trying to get out.
It's been 4 times in approximately a month or two.
But I agree, this is the first major issue Verizon has ever experienced, so I'm apt to give them time to sort it out. I'd just like a technical explanation. On the surface, it seems (to me) to be a terribly engineered design if something can repeatedly take service nationwide down.
Local tower issues, circuit failures, sure, but this seems like some core part of their infrastructure is failing. | |
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| | | | | | crk2h
join:2003-03-19
Murfreesboro, TN | Re: Explanation? I wonder if it has something to do with the authencation system that the sim cards use on the lte network? Or if it is an actual data issue? | |
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| | | |  NY TelPremium
join:2004-04-09
Smithtown, NY
kudos:3 | 4G is only used for data currently. Your voice call goes over the CDMA network. | |
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| crk2h
join:2003-03-19
Murfreesboro, TN | Yes an explanation would be nice instead of just saying "its been fixed" | |
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| | 4g working in Jax, FL Never went down today. Knock on cubicle. | |
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 Zero
join:2009-07-01
Collegeville, PA | MMS impacted on 3G This is the first issue I've ever had with Verizon.
I've been trying to send a MMS on my 3G only phone with nothing but failure. SMS works fine but MMS is down for now - was previously working fine over the weekend last I used it.
This isn't a smartphone either it's on a feature phone. | |
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| | | Re: MMS impacted on 3G Doesn't MMS require data usage? | |
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| | Zero
join:2009-07-01
Collegeville, PA
1 edit | Re: MMS impacted on 3G I had VZW enable a data block ever since I got the phone since I don't use/want the costly data plan. I've never seen a data charge on any past MMS used.
MMS is working properly once again now.
Edit: There were multiple power outages in my area this morning. If my issue with MMS is isolated then that could very well be a potential cause. | |
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| | |  jkj860The Final Frontier
join:2002-01-10
Valparaiso, IN
 ·Comcast Digital ..
·Comcast
| Re: MMS impacted on 3G One more reason why I dont have an expensive data plan on my cheap verizon basic phone. I only use my phone for calls and a few text messages. Any data or browsing I need to do I am able to do on my home connection. I dont have a need to watch tv, etc on my phone.
--
I know you think you understand what you thought I said, but I am not sure you realize what you heard is not what I meant. Nixon | |
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| | Reviews:
 ·Air Advantage
·HughesNet Satell..
| said by thatissick:Doesn't MMS require data usage?
I think it does. at least whenever i send a mms message i always get the data usage symbol on my phone but verizon doesn't count it towards your data usage. i have a feature phone with data blocked as well and have never gotten billed for data usage | |
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| | got me this time ! I'm in R.I. . My iPhone 3g is DOWN as of right now. | |
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Reviews:
·Comcast
|  An LTE Network posed to be better then FIOS?
Let me guess "growing" pains.
I have 2 phones going over to sprint , I got a call from my family about their phones not working since last night.
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"It's always funny until someone gets hurt......and then it's absolutely friggin' hysterical!" | |
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| openbox9
join:2004-01-26
Alexandria, VA
kudos:2 | Re: An LTE Network posed to be better then FIOS? Or relatively new network and the engineers are still working out the kinks. I'll admit though that network-wide outages don't seem to speak very well for the backend management of the network. | |
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| | Reviews:
 ·Verizon FiOS
·DIRECTV
·Optimum Online
·Cablevision
| Re: An LTE Network posed to be better then FIOS? I admit it looks bad for Verizon, but they are still more reliable for the things that matter like voice calls, I've never been in a situation where having data access was essential, they are definitely dropping the ball somewhere but with Verizon constantly pushing the fact that they have the biggest and most reliable network, to the point that it's the only attribute they push in advertising, other carriers will push the phones they get, I'm looking at you AT&T and hope they don't notice the issues with their network.
For that reason, I think Verizon will eventually work out the problems with the LTE network, though I do hope it's sooner rather than later.
It doesn't excuse the outages, but the reality is that merging two incompatible network technologies like Evdo with an EHRPD overlay and LTE is a tall order for any carrier, especially with LTE being so new. | |
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| | | Reviews:
·Comcast
| Re: An LTE Network posed to be better then FIOS? Ok , but what happens when their grand scheme of moving voice to lte goes live and this fails again ?
Piss poor planning on their part becomes the customers problem ? I worked in the telecom game for a while. They treat it all as data, they took the cheap route and did not properly merge down the network to create a secondary switching layer. Which would have provided the redundancy in case or a failure like has been seen.
Piss poor planning. The engineers responsable should be fired for not having a back up plan.
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"It's always funny until someone gets hurt......and then it's absolutely friggin' hysterical!" | |
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| | | |  dennismurphyPut me on hold? I'll put YOU on holdPremium
join:2002-11-19
Parsippany, NJ
·Verizon FiOS
·Optimum Online
| Re: An LTE Network posed to be better then FIOS? said by BosstonesOwn:Piss poor planning. The engineers responsable should be fired for not having a back up plan.
You are 150% incorrect. This has nothing to do with lack of planning, no redundancy, or network routing.
I will not discuss further, but your assumptions are incorrect. | |
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| | | | | Reviews:
·Comcast
| Re: An LTE Network posed to be better then FIOS? Last time I worked with verizon they were laying LTE plans and did not account for redundancy. If they changed their plans then good for them either way, having a single point of failure is not the telcom way.
Piss poor planning yet again.
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"It's always funny until someone gets hurt......and then it's absolutely friggin' hysterical!" | |
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| | | | | | Reviews:
·Comcast
| Re: An LTE Network posed to be better then FIOS? ahhmmm so they finally came out with what this was, imagine that I was dead on no redundancy on the server level. creating 2 separate networks is now their plan, dennismurphy good call on that is not what happened  I will also add now they plan on building it regionally, which how this should have been done in the first place.
I love being right.
Peace out hehe , this is the reason I left Verizon, even management had your attitude. | |
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| | Sabbitagee. At&t is getting their revenge. | |
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|  CoronaIt's cool, I'm takin it backPremium
join:2000-03-14
Dallas, TX | Re: Sabbitagee. said by bcltoys:At&t is getting their revenge.
laughable | |
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| | they now have a monopoly on outages  just 3g here..no 4g :\ | |
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| | Damn Apple! Must be all of the people jail breaking their iphones.. | |
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| Reviews:
·Charter
| Re: Damn Apple! said by Hellrazor:Must be all of the people jail breaking their iphones..
this made me lol. No LTE on any iphone yet, but still, quite a funny thought, and we will probably not see LTE on an iphone for at least 2 to 3 years. | |
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| | openbox9
join:2004-01-26
Alexandria, VA
kudos:2 | Re: Damn Apple! said by Chubbysumo:we will probably not see LTE on an iphone for at least 2 to 3 years. 2012 | |
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| | | | | Re: Damn Apple! I've heard a release date for the Iphone 5 of Dec 13th, 2012 to be exact.......or a day after the world ends. | |
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| | Fed up Verizon Wireless I think this data outage is the last straw with verizon wireless. They better have an excuse for this data outage or I will be looking for a new wireless provider. | |
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| | | Re: Fed up Verizon Wireless As the most popular wireless provider in the country (I think?), this has got to be hurting them. One of the biggest fundamentals in the computer networking field is availability. Were the Verizon employees on weed when this happened? | |
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| | | I wasn't at all happy with it either. No data from Rochester, NY all the way to Buffalo. No 4g, 3g or even 1x. When you are traveling and trying to keep a eye on lake effect snow storms kind of pisses you off. | |
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| | Where's the Any Key? Did the little bird go on Christmas Vacation?
Relevant | |
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| | no 4G this time No 4G in South Bend Indiana. 3G just came back up. | |
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RDC17
join:2011-05-15
Baltimore, MD | "America's most reliable network" Yeah right.
Imagine how many outages they will have once 4G iPhones start popping up. | |
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| | | Re: "America's most reliable network" Atleast I can call.
If I lost that ability, then the madness begins. | |
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|  DaveDudeNo Fear
join:1999-09-01
New Jersey
kudos:1 | Its the network, i stop listening to verizon commercials, because they are too close to indoctrination. | |
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 HarleyYacYacoPremium
join:2001-10-13
Allendale, NJ
kudos:1 | JC Down Yep .I watched it switch off and I knew what was happening  | |
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| | No 4G in New York City I'm currently at the office in Manhattan's Financial District. 4G service has been largely unavailable for at least 3 hours (intermittent connectivity to the network, but immediate disconnects). Fortunately, our Netgrappler appliance gave hints of a pending outage, so we were able to have a "plan B" ready. Also, Contrary to Verizon's statement, 3G service is spotty at the moment. 5:05 PM Eastern Time, New York, NY | |
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|  Smith6612Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:21 | Re: No 4G in New York City How did the appliance work to notify of an outage before the issue occurred? I'm interested. | |
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