The Tampa Tribune continues several weeks of great FiOS reporting with a conversation with Verizon support employees. Workers continue to complain about Verizon's neglect of copper infrastructure and support, as the company puts a priority on selling new FiOS services. One employee goes into great detail about how management forces them to constantly push new services, and recounts their own billing issues:Though we've been talking about this stuff for a year or more, the Tribune's coverage of union protests over the problems in Florida are finally bringing broader attention to support issues. As mentioned this morning, Verizon has started a trial where Verizon gives Florida users their own personal support rep, who in turn suffer through Verizon's support systems on the customer's behalf.