Verizon Taunts Comcast For Consumerist 'Worst Company' Award 'One of the few times you'll hear us congratulate Comcast,' says telco Tipped by Jon 
Comcast this week took the dubious honor of winning the Consumerist's "Worst Company in America" Award, which is something voted on by Consumerist readers annually. Comcast beat out other companies such as Ticketmaster and Bank Of America -- continuing what's been a proud cable industry history of coming in last when it comes to consumer popularity surveys. Worse perhaps is that Comcast had to take barbs from the likes of Verizon, who took to Twitter to taunt Comcast -- saying: "One of the few times you'll hear us congratulate Comcast." Comcast offered the following statement in response to the "win": Were working everyday to improve our customers experiences with us, including offering a Customer Guarantee thats backed by significant operational changes. Weve taken steps over the past two years to improve our product reliability and service, and if a problem does occur, we work to quickly to resolve it, find the root cause and make changes so it wont happen again." Of course Comcast's biggest problem was that it grew so quickly, and as a result struggled to deliver quality support. Comcast has been making strides in this area, though seems continually plagued by problems caused by lower quality subcontracted installers -- the kind of installers who are the cornerstone of most Consumerist stories.
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 Steve BPremium join:2004-08-02 Seattle, WA | Lol All the ballyhoo for Xfinity turned out to be for nothing...lmao | |
|  |  fiberguyMy views are my own.Premium join:2005-05-20 kudos:3 | Re: Lol said by Steve B:All the ballyhoo for Xfinity turned out to be for nothing...lmao Why is that? ... because Verizon's Fios product says so?
... and you're life and feelings are not only determined by Verizon, a company that has itself a HORRIBLE history of being incredibly customer un-friendly, but that same company's product that only covers a small portion of it's entire foot print?
Before people jump on me because "Oh my god, Fiber guy is defending cable again".. this has nothing to do with cable, comcast or anything related.. however, it has to do with the fact that once again, a company is out there slamming another company in the public and not taking care of their own home.
Verizon has plenty to be ashamed of just as does EVERY OTHER company out there as none of them are perfect. And, with that said, Verizon is somehow thinking becuase of a little bit of fiber in their diet, the rest of their reputation is somehow better.
How about putting people into contracts that they'd very much rather not have. Why have contracts at all if your product is so fantabulous? A company that regularly has billing problems? A company that won't fix their paying copper customer's phone service when they've gone out for months? A company that puts an excessive ETF on their customers? Shall I go on?
.. and with that, Verizon is congratulating another company becuase some "website" who's action themselves as questionable is digging into comcast?
Verizon, it's a proud day for you.
Does this mean that I don't believe that Fios is a good product? Sure it is.. but their product is only as good as the companies reputation. Does this mean that I don't believe comcast needs to improve? Sure, they do. My main point(s) here is that these companies need to focus on their own house; not others. And, that someone would say "Xfinity turned out to be for nothing" becuase Verizon and "The Consumerist" made a few childish pokes. Like I said, it's a proud, MATURE, and well thought out day in America. | |
|  |  |  56403739Less than 5 months leftPremium join:2006-03-08 Naples, FL kudos:2 | Re: Lol And yet, despite your pro-cable-biased diatribe, Verizon was not voted "worst company in America" by a very savvy readership. And they beat one of the worst banks in the world too! | |
|  |  |  |  fiberguyMy views are my own.Premium join:2005-05-20 kudos:3 | Re: Lol As soon as you stop cheer-leading, I'll be happy to respond.
My post had nothing to do with "pro-cable" anything.. try actually reading my post; it's pretty clear what I was saying. | |
|  |  |  |  |  56403739Less than 5 months leftPremium join:2006-03-08 Naples, FL kudos:2 | Re: Lol I'm 'cheer-leading'? How do you figure that? The facts speak for themselves and are clearly heard above your diversionary shouting. | |
|  |  |  |  |  |  cacoPremium join:2005-03-10 Whittier, AK | Re: Lol I take issue with your liberal use of the words savvy and fact. That poll was a popularity contest and nothing else. -- Politicians and diapers have one thing in common. They should both be changed regularly, and for the same reason. | |
|  |  |  |  |  |  |  56403739Less than 5 months leftPremium join:2006-03-08 Naples, FL kudos:2 | Re: Lol said by caco:I take issue with your liberal use of the words savvy and fact. That poll was a popularity contest and nothing else. I take issue with cable insiders and apologists attacking anyone who dares criticize their baby. | |
|  |  |  |  |  |  |  |  | | Re: Lol said by 56403739:said by caco:I take issue with your liberal use of the words savvy and fact. That poll was a popularity contest and nothing else. I take issue with cable insiders and apologists attacking anyone who dares criticize their baby. And that would be anyone who disagrees with you? -- I'll do it later. | |
|  |  |  |  |  |  |  |  fiberguyMy views are my own.Premium join:2005-05-20 kudos:3 2 edits | Dude.. again, READ.. Google RIF. 
Re-read my post.. you're so blinded by your hatred of cable you can't see where I gave both cable and phone something to take blame for. In fact, my ENTIRE POST was about ANYONE focusing on their competition. IN FACT, my post was about ANY provider pointing the finger when they BOTH clearly have things to be ashamed of.
Again - really... READ! READ! READ! Anyone here with an ounce of intelligence will clearly see you're being WAY out of line with your posting on this matter.
You clearly didn't read my original post as you'd have had no doubt by the 3rd paragraph. And yes, you are cheer leading becuase as you sit here and wrongfully say I'm being pro-cable (when in fact I was being topic neutral anyway) you're defending phone.
Get over yourself and PLEASE try to read for once. Because now all you're doing is babbling uncontrollably. Sheesh!
and a hint: you've YET to respond DIRECTLY to anyone that's said anything to you.. you just continue to rant and go on. Dude, we're all over here in one area.. care to join us? Until you join the conversation and actually respond directly to what people are saying... yes, you're cheer leading. | |
|  |  |  |  |  |  |  |  cacoPremium join:2005-03-10 Whittier, AK 2 edits | You have baby skin if you consider that an attack. Just pointing out that contest was less than scientific to say the least. People who visit consumerist tend to have an issue with service to begin with . Believe what you want it won't make a difference to all the folks that have no issues with service because they don't go trolling boards looking to bash their service provider. That goes for all companies. -- Politicians and diapers have one thing in common. They should both be changed regularly, and for the same reason. | |
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 |  |  |  | | said by 56403739:And yet, despite your pro-cable-biased diatribe, Verizon was not voted "worst company in America" by a very savvy readership. And they beat one of the worst banks in the world too! Savvy? Hardly. -- I'll do it later. | |
|  |  |  |  |  56403739Less than 5 months leftPremium join:2006-03-08 Naples, FL kudos:2 | Re: Lol More than this place's readership. | |
|  |  |  |  |  |  | | Re: Lol said by 56403739:More than this place's readership. I would say it probably averages even. People just go there to moan and complain. I sure there are people with valid issues, but the is also people who are in the wrong that just voted also. -- I'll do it later. | |
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 |  NormanSPremium,MVM join:2001-02-14 San Jose, CA kudos:4 Reviews:
·SONIC.NET
·Pacific Bell - SBC
| said by Steve B:All the ballyhoo for Xfinity turned out to be for nothing...lmao Depends. But I am not aware that the purpose of "Xfinity" was to dodge the issue of customer satisfaction. I am sure that Comcast has stated, somewhere, that they wanted a slick name, akin to "FiOS", and "Uverse" to attract customers to their multi-tech services. -- Norman ~Oh Lord, why have you come ~To Konnyu, with the Lion and the Drum | |
|  |  Steve BPremium join:2004-08-02 Seattle, WA | I made the ballyhoo comment because it was simple stupid name change of their services. Nothing really changed though. I had Comcast, nothing spectacular even after the name change and yet Comcast was playing up "Xfinity" in their commercials and on the phone likes its the "new" thing from Comcast...when it wasn't.
..and no, I don't have VZW...can't, don't live in a VZ neighborhood....I got satellite. | |
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 jus10 join:2009-08-04 Sterling, VA Reviews:
·Comcast
| You know ... I bust on Comcast a lot for many things they've done, but I don't think it's fair to call them the Worst Company in America. They aren't an imploding bank or mortgage company, they aren't (to my knowledge) outsource all of their employees overseas, and they're not dumping nuclear waste in the Delaware Bay. They serve an industry where there really is no pleasing anybody. Yes they have problems and yes I rail on them when they come up. But you know, it could be far worse.
And in terms of pot calling kettle black, hello Verizon? You have no place to talk as most of the criticisms Comcast would face, you have too. Expensive, questionable service at times. Have you ever talked to VZ's billing department? It's the phone equivalent of Labyrinth designed by MC Escher. I moved from one side of an apartment complex to another, they couldn't move my DSL as they said Fios was available and then it turned out it wasn't installable. That's how I ended up on Comcast again.
Worry about getting your own house in order before gloating over your perceived superiority to competitor. | |
|  |  pnh102Reptiles Are Cuddly And PrettyPremium join:2002-05-02 Mount Airy, MD 1 edit | Re: You know ... Comcast also never took any welfare money like many of the big banks, as well as GM and Chrysler, did. That alone makes them a fine company in my book. -- "Net Neutrality" zealots - the people you can thank for your capped Internet service. | |
|  |  |  fiberguyMy views are my own.Premium join:2005-05-20 kudos:3 | Re: You know ... Hey.. don't forget, and correct me where I'm wrong, but I seem to recall Verizon getting a BUTT-LOAD of money from tax payers years ago and not doing what they were supposed to with it..
Again, correct me if I'm wrong, or correct my points (as I can't remember the details off the top of my head right now) but in my book, that somewhat puts Verizon on the same page as the others who got the welfare money, only at a different point in time. | |
|  |  |  |  NormanSPremium,MVM join:2001-02-14 San Jose, CA kudos:4 Reviews:
·SONIC.NET
·Pacific Bell - SBC
| Re: You know ... said by fiberguy:Hey.. don't forget, and correct me where I'm wrong, but I seem to recall Verizon getting a BUTT-LOAD of money from tax payers years ago and not doing what they were supposed to with it.. You definitely remember wrong: The government did not give the telcos one red cent from the funds available in the Treasury. -- Norman ~Oh Lord, why have you come ~To Konnyu, with the Lion and the Drum | |
|  |  |  |  |  SLDPremium join:2002-04-17 San Francisco, CA | Re: You know ... He's talking about way back before the last debacle. | |
|  |  |  |  |  |  NormanSPremium,MVM join:2001-02-14 San Jose, CA kudos:4 Reviews:
·SONIC.NET
·Pacific Bell - SBC
| Re: You know ... I know what he is talking about. There was no transfer of funds from the treasury to the telcos in any debacle of any decade. There was a significant tax break given to the telcos; but that is not the same thing as transferring funds from the treasury to the telcos. -- Norman ~Oh Lord, why have you come ~To Konnyu, with the Lion and the Drum | |
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 |  Steve BPremium join:2004-08-02 Seattle, WA | I was following this contest and I will be honest in saying that I'm really surprised that an medical insurance company or a bank...such as BoA didn't get this award given what they've done to people. However, if they didn't get it, then at least the next worst did.
I believe the reason why it ended up the way it did was because a lot of people were not basing their vote on actual customer service or service but on things such as if the customer had another competitor to go to instead...insurance you do, banks you do, etc. | |
|  |  |  Morac join:2001-08-30 Riverside, NJ kudos:1 2 edits | Re: You know ... AIG "won" last year. | |
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 |  baineschile2600 ways to livePremium join:2008-05-10 Sterling Heights, MI | Well said. If one goes to the consumerist and reads the other stories about banks forclosing on a wrong home and throwing away all of the persons posessions doensnt really pale in comparison to a late technician (though that is frustrating) | |
|  |  |  | | Re: You know ... said by baineschile:Well said. If one goes to the consumerist and reads the other stories about banks forclosing on a wrong home and throwing away all of the persons posessions doensnt really pale in comparison to a late technician (though that is frustrating) Oh please. Save me the praise. If you compare a mouse to an flea even the mouse seems gigantic.
Comparing an internet company to banks that manage people's financial resources is completely asinine. It's a pathetically apologetic approach to what happens to be an atrocious ISP. There's no doubt if open access were enforced on both cable and DSL these companies would immediately shape up in light of the competitive pressure. | |
|  |  |  |  | | Re: You know ... said by sonicmerlin:said by baineschile:Well said. If one goes to the consumerist and reads the other stories about banks forclosing on a wrong home and throwing away all of the persons posessions doensnt really pale in comparison to a late technician (though that is frustrating) Oh please. Save me the praise. If you compare a mouse to an flea even the mouse seems gigantic. Comparing an internet company to banks that manage people's financial resources is completely asinine. It's a pathetically apologetic approach to what happens to be an atrocious ISP. There's no doubt if open access were enforced on both cable and DSL these companies would immediately shape up in light of the competitive pressure. That's all well and all, but it wasn't "Worst Telecom/ISP/Cable Company" it was "Worst Company".
That's asinine. -- I'll do it later. | |
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 |  bidger join:2009-12-23 Elmira, NY Reviews:
·RoadRunner Cable
| said by jus10:And in terms of pot calling kettle black, hello Verizon? You have no place to talk as most of the criticisms Comcast would face, you have too. Expensive, questionable service at times. Have you ever talked to VZ's billing department? It's the phone equivalent of Labyrinth designed by MC Escher. I moved from one side of an apartment complex to another, they couldn't move my DSL as they said Fios was available and then it turned out it wasn't installable. That's how I ended up on Comcast again. Worry about getting your own house in order before gloating over your perceived superiority to competitor. That's it in a nutshell and I couldn't agree more. Those lucky individuals in a FIOS area rightfully love Verizon, but as someone who stayed with them for five and a half years with no speed increase above 1.5 Mbps down, the hypocrisy of them attacking a company that's aggressively deploying DOCSIS 3.0 is laughable.
I'm no fan of Cable, haven't had Cable TV for well over a decade, but for Verizon to criticize suggest they're a glass house dweller. | |
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 | | Hah Surprised Windstream didn't win this "Glorious" award... | |
|  newviewEx .. Ex .. ExactlyPremium join:2001-10-01 Parsonsburg, MD kudos:1 | Well deserved I have dealt with Comcast for 35 years. Speaking from experience, they deserve this award. | |
|  |  fiberguyMy views are my own.Premium join:2005-05-20 kudos:3 | Re: Well deserved ..and since I've deal with them for 15, with no problem, I'm assuming that I have another 20 years before I should celebrating their "Consumerist" award? I've had no issues with the company.
At least Comcast never had a CEO that drove it's company (USWest/Qwest) into the ground leaving their customers with out any sort of real advancement or innovation.
Personally, this speaks loudly to the Consumerist as an entity. I'm not saying that Comcast doesn't have it's problems, so does Verizon. BUT, personally, I think the consumerist just drove themselves close to the status of "radical" in my, or any reasonable thinking person. There are FAR worse companies out there.. and, I'm to give any credit to a website and it's authors, who pull and do nasty stunts such as publishing company only phone numbers and other private information?
There are certain lines, no matter how much good they may THINK they're doing for the public... I just hope at some point the people who run the consumerist have their personal phone numbers or home addresses published somewhere - hey, there are two sides to every story.. somehow they think what they're doing there is right. The other side of the story may think they're piles are dirty.
While I may not agree with Karl, here, very often, if there is one thing I can say about him is that he's not a radical like they are. AT LEAST Karl puts educated thought behind his posts.. personally, I think the consumerist is, um, how do I say this, a lot like many people think Fox News is here.. they'll report anything just to report it even with out many facts to back it up. Again, I may not agree with Karl here all the time, but at least the guy pulls from something that's real..
So yea.. the consumerists award? .. excuse me while I print it out on paper and go.. um.. draw your own conclusion. | |
|  |  |  DesdinovaPremium join:2003-01-26 Gaithersburg, MD | Re: Well deserved I have to jump in with fiberguy on this. I've had Comcast for longer than I can remember and except for one hiccup a few years ago, I've been pretty damn happy with their service.
On the other hand, I have NOT been happy with BoA and especially Ticketmaster, which has probably gouged more people on a cost-to-service ratio than Comcast ever could in their investor's wildest and wettest dreams. | |
|  |  |  |  DonLibesPremium,ExMod 2001 join:2003-01-19 | Re: Well deserved Anyone who is claiming they are happy with Comcast is almost certainly being overcharged. I have to regularly call to get Comcast to lower my rate to the current unadvertised promotion. (As far as I can tell - and I've contacted Verizon each time I've contacted Comcast to compare prices - Verizon has no unadvertised promotions.) | |
|  |  |  |  |  | | Re: Well deserved So Comcast is a bad company because they offer you loyalty discounts? | |
|  |  |  |  |  |  DonLibesPremium,ExMod 2001 join:2003-01-19 | Re: Well deserved said by theticket :
So Comcast is a bad company because they offer you loyalty discounts? It's *how* they offer the loyalty discounts that's the problem. | |
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 deadzonedPremium join:2005-04-13 Baton Rouge, LA | * They really are like children aren't they? Why don't these companies just shut up and start improving their services and focus on their customers for a change?
These jerks need to realize that if not for their paying customers they would be nothing. | |
|  BlitzenZeusBurnt Out CynicPremium join:2000-01-13 kudos:2 Reviews:
·Frontier FiOS
| We're number last! We're number last! It just means they can only improve from here right? 
I'm sure there's worse companies in total, but they truly seem to have the lowest consumer satisfaction ratings of everyone else while being a very large corporation. They got comfortable charging more, and more, however not improving the services, so when competition came to town instead of improving initially they just started bashing the competition, along with embellishing about their true offerings to make it seem like they offered more.
When you're a monopoly you don't need customer satisfaction right? At least that seems to be what they thought. -- My hourly rates: $25 per hour. $35 per hour if you want to watch. $45 per hour if you want to help. $75 per hour if you tried to fix it, and failed. Security through obscurity is for the ignorant who don't deserve security. | |
|  |  GbcueAlmost P.E.Premium join:2001-09-30 Santa Rosa, CA kudos:8 | Re: We're number last! We're number last! I'm sure they can get worse . | |
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 nerdburgPremium join:2009-08-20 Schuylkill Haven, PA kudos:1 2 edits | Comcast Earned it! Cable companies as a whole have a dismal customer satisfaction record. In fact, in 2009, cable operator Charter Communications, managed to the achieve the lowest score ever received on the American Customer Satisfaction Index (ACSI). Although Comcast didnt earn the lowest ACSI score of all time, they did have the lowest satisfaction rating of any company or government agency (including the Internal Revenue Service) in 2003, 2004 and 2007. Currently, Comcast is tied with Time Warner Cable for the second lowest scoring company on the ACSI for the fourth quarter of 2009. Comcast also earned poor customer satisfaction scores in every single region of the United States according to J.D. Power and Associates 2009 Residential Television Service Satisfaction Study. Not surprisingly, the Consumers Union also reports that Comcast just barely bested Charter Communications in customer satisfaction in 2009.
Comcast earned the honor. | |
|  |  See 7 replies to this post | |
 trparkyApple... YUMPremium,MVM join:2000-05-24 Cleveland, OH kudos:1 | Consumerist... They complain about everything I seriously can't take the Consumerist seriously anymore. The web site is nothing but a place where people come to bash companies, plain and simple. Nobody is satisfied over on that web site. -- Tom | |
|  |  See 7 replies to this post | |
 ajax25 join:2003-12-10 Colonia, NJ | They did earn it Yes, they did earn it. All that lying and the "who's on first" routine with the caps that aren't there but you went over them but we can't tell you by how much just cut back some but it's already too late cause we waited till half way through the next month to tell you.
Forged packets. What forged packets? That's just us controlling our network.
Yea, they earned it. | |
|  |  nerdburgPremium join:2009-08-20 Schuylkill Haven, PA kudos:1 | Re: They did earn it FCC order 08-183 ("Stop forging packets and lying about it Comcast") was reversed this month when The U.S. Court of Appeals for the District of Columbia ruled that the FCC lacks authority to impose network neutrality on service providers. The decision was the result of Comcast challenging FCC Order 08-183. Currently, Comcast can legally block any traffic it wishes too, including competitors. Consumer advocates are already reacting strongly. The Consumers Union blogged "Consumers lost big, really big. [The decision] appears to allow broadband providers to engage in a whole host of egregious anti-consumer activities." Comcast should publicly support network neutrality and work with the technology industry, rather than argue against it. By fighting network neutrality, Comcast simply tarnishes its reputation further and risks alienating customers. Comcast has already imposed a 250 MB data transmission cap on internet customers, which may prevent some consumers from watching competing television services on-line. If Comcast starts throttling or limiting popular internet applications like BitTorrent, consumers will flee to competing providers like Verizons FiOS, which has no data cap and does not block or filter any content or application.
Interestingly Comcast may have just shot themselves in the foot though, since the FCC now wants to classify them as a "telecommunications service", which is heavily regulated. Currently Comcast is considered an "information service" which is lightly regulated. | |
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 | | Ha ha, the right award for Comcast That is why they do not like competition. Comcast will be dead if there is more choice. | |
|  |  nerdburgPremium join:2009-08-20 Schuylkill Haven, PA kudos:1 | Re: Ha ha, the right award for Comcast Just a decade ago, Comcast faced little or no competition in much of its footprint. That has changed as non-traditional providers have moved aggressively into Comcasts territories. Currently Comcast is facing competition on all fronts. Verizon now offers fiber to the home (FTTH), which provides top quality, phone, internet and television service. Satellite providers offer television and internet service and in some cases partner with phone companies to offer bundled phone service. There are numerous less expensive VoIP providers such as Vonage and Magic Jack. Regional phone companies still offer phone service, DSL for internet service and in some cases television services. All of these companies offer better customer satisfaction than Comcast. Customers dont have to stay with Comcast anymore and they wont, if Comcast fails to address their fundamental disdain for consumers. | |
|  |  fiberguyMy views are my own.Premium join:2005-05-20 kudos:3 1 edit | said by HillRock:That is why they do not like competition. Comcast will be dead if there is more choice. Right! .. forgive me if I don't believe your post at all. People here often get it wrong with their predictions of impending death under what ever reasons they give.
Vonage was supposed to be long gone, yet they're still around. Hell, I'll even give AOL a LITTLE credit as their name still lives on as does their service. (note, I said a little credit)
There are many places where Comcast faces competition and yet Comcast, the more expensive choice, still is the choice to the customer and dominates.
So, you want to re-think your post? To this day, even with Fios, comcast is still growing in numbers in a varying conditions of market makeups.
The only thing that 'more choice' is doing IS exactly what choice and competition SHOULD be doing.. it's making Comcast compete. Without the choice available now, there is a possibility that Comcast, even phone, could be a lot more expensive and non-caring.
By the way.. in the spirit of an over priced, horrible company that "just doesn't get it".. can anyone quote me the Ala-cart price of CallerID service from ATT in California? I know the answer already.. just curious what others know. THEN let's talk "over priced"..
(An EASY Hint: It's about the same price as Tier 1 basic in most areas, or 1/5th the cost of Tier 2 basic cable in most places... for ONE service that is not even used HARDLY as much as that cable TV is) | |
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 RickezGoinginsane join:2000-09-02 Three Rivers, MA | Comcast VS Verizon Comcast. | |
|  |  ajax25 join:2003-12-10 Colonia, NJ | Re: Comcast VS Verizon If FIOS was available in my area I would switch so fast it would make your head spin. I would pay more and gladly deal with billing issues to be rid of those liers. | |
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 | | If a Comcast PR person wants to contact me I'll be happy to tell them why Verizon is a solid contender for that award too.... | |
|  | | Congrats! Rightfully earned! | |
|  Reviews:
·MSN
·Brand X Internet
·DSL EXTREME
| Comcrap blows! Comcrap blows-and anyone who thinks otherwise is a corporate tool-who enjoys pain (and is willing to PAY for it)!
Their customer service sits at rock bottom and rather then trying to improve it (as others are doing) instead they change their name-hoping by doing that the piss poor reputation will stay with the old name. It's like putting garbage in a box and gift wrapping it pretty-the garbage is still inside, despite how pretty it looks on the outside! | |
|  |  | | Re: Comcrap blows! said by qworster:Comcrap blows-and anyone who thinks otherwise is a corporate tool-who enjoys pain (and is willing to PAY for it)! Their customer service sits at rock bottom and rather then trying to improve it (as others are doing) instead they change their name-hoping by doing that the piss poor reputation will stay with the old name. It's like putting garbage in a box and gift wrapping it pretty-the garbage is still inside, despite how pretty it looks on the outside! Well, as someone who has had Comcast in several states, I have never had a meltdown issue. Service might have gone out for a few hours here and there, but other than that nothing to complain about. Could it be cheaper? Sure, but so could everything else.
Does that really make me a corporate tool? | |
|  |  |  KeepOnRockinMusic Lover ForeverPremium join:2002-11-08 Beaverton, OR | Re: Comcrap blows! not at all.
I have used Comcast for several years and had nothing but good luck with the service.
If anything, as someone mentioned earlier, Verizon would be a good contender for this award as well. | |
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 |  | | the OP just rants about everything...
I wish my cable was cheaper, but i'd rather have a 99.9% uptime and free trouble calls, rather then have spotty satellite service and $99 trouble calls and contracts to deal with | |
|  |  fiberguyMy views are my own.Premium join:2005-05-20 kudos:3 | I'm sorry to say, but you have to have one of the most horrible self poisoned minds I've ever seen. Where do you get this notion that they're simply changing their name to hide anything and that's it? Where do you get the fact they're not trying to improve customer services?
Are you sitting in their buildings everyday as they put their CSRs through additional training? .. are you there to see the policies they are implementing in order to change their ways? I assume you believe that this is ALLLLLL just about a new name, as you say. Enjoy that Verizon kool-aid.. I'd think that anyone, it would be you, that doesn't get their information from "marketing" - which you are. Other than what Verizon has made fun of, and some trivial posts here, which have been long fact-less opinions so far, what do you have anything to go by?
Sure, they are re-branding their name. In the end, it's still the same company, right? Was Rome built in a day? No. Change doesn't happen over night.. so long as the company says they're making changes, I'm intelligent enough to know that it takes time to change thousands of employees and their company in general. Now, in a year's time if there are no changes, then I'll be on your side. However, I'm not going to sit here, like you and others, who think they have it "all figured out".. "it's just a ploy".. oooohhhhwwwww.. a big ploy.
There is a basis behind what I'm saying as well. To go through life doubting EVERY SINGLE SMALL non-important issue around me, I'd go insane as would anyone else. Cable TV is on the bottom of the ladder in my world of importance.. therefore, it's not something that I'm going to lose sleep over if I have a bad experience or two. Now, if I'm having issues with MY employer, or health care provider issues, etc etc etc.. THEN you'll see me up in arms. But cable tv? pssh.. so what.. we know they all have problems, INCLUDING Verizon.. I just don't make a career out of hating something that really in the end doesn't matter all that much to me. | |
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 VanPremium join:2009-07-08 New Orleans, LA | I had Comcast last year and rather enjoyed it to be honest. I got great, consistent service.....no issues. Though calling them was just an absolute joke. I am not sure the people were even slightly able to speak off the papers in front of them.
I have FiOS now and love it as well....though I can't say the customer support is really THAT much better | |
|  |  |  Morac join:2001-08-30 Riverside, NJ kudos:1 1 edit | Re: Bank of America That was last year though. AIG "won". | |
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 |  camaro92Question everythingPremium join:2008-04-05 Westfield, MA | +1 for skank of america much worse then comcast at nickle and dimeing the customer. | |
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 Morac join:2001-08-30 Riverside, NJ kudos:1 Reviews:
·Comcast
| Xfinity Commericals I've been hearing Comcast's Xfinitiy radio ads recently where they rag on Verizon's recent commercials. Comcast makes a number of false statements in their ad:
1. They claim Xfinity is a complete network upgrade. - False 2. They claim Xfinity has the best HD picture quality - Totally false 3. They claim to have "the most HD" - True only if you use Comcast's warped definition.
BTW for those keeping track Comcast came in 2nd place last year. AIG beat them out. --
The Comcast Disney Avatar has been retired. | |
|  |  fiberguyMy views are my own.Premium join:2005-05-20 kudos:3 | Re: Xfinity Commericals said by Morac:I've been hearing Comcast's Xfinitiy radio ads recently where they rag on Verizon's recent commercials. Comcast makes a number of false statements in their ad: 1. They claim Xfinity is a complete network upgrade. - False 2. They claim Xfinity has the best HD picture quality - Totally false 3. They claim to have "the most HD" - True only if you use Comcast's warped definition. BTW for those keeping track Comcast came in 2nd place last year. AIG beat them out. 1) How do you know. Xfinity, as how Comcast defines it, IS a complete network 'upgrade'..
2) They ALL claim they have the "best HD picture quality".. opinion advertising is perfectly fine. While we're talking about customer perception, that's all that matters. In the end, it's all about a matter of opinion. This doesn't reflect MY opinion, I'm just saying..
3) Again, "the most HD" again is a matter of opinion. And, I'm sorry to say, it's not "Comcast's *warped* definition" as if you look in the dictionary, they used the term "the most HD CHOICES".. if you're going to sit here and try to judge someone or anything in particular, you yourself need to get your house and facts in order. The keyword here is "HD CHOICES" which by all definition IS factually correct. It's no one's fault but the person receiving the message if they aren't intelligent enough to understand plain English. It's also not anyone's place to ASSUME what the receiving person's interpretation is going to be.
However, you sit here in the pursuit of of making false statements and you yourself aren't doing so well either, on merits alone. | |
|  |  |  Morac join:2001-08-30 Riverside, NJ kudos:1 Reviews:
·Comcast
2 edits | Re: Xfinity Commericals said by fiberguy:1) How do you know. Xfinity, as how Comcast defines it, IS a complete network 'upgrade'.. 2) They ALL claim they have the "best HD picture quality".. opinion advertising is perfectly fine. While we're talking about customer perception, that's all that matters. In the end, it's all about a matter of opinion. This doesn't reflect MY opinion, I'm just saying.. 3) Again, "the most HD" again is a matter of opinion. And, I'm sorry to say, it's not "Comcast's *warped* definition" as if you look in the dictionary, they used the term "the most HD CHOICES".. if you're going to sit here and try to judge someone or anything in particular, you yourself need to get your house and facts in order. The keyword here is "HD CHOICES" which by all definition IS factually correct. It's no one's fault but the person receiving the message if they aren't intelligent enough to understand plain English. It's also not anyone's place to ASSUME what the receiving person's interpretation is going to be. However, you sit here in the pursuit of of making false statements and you yourself aren't doing so well either, on merits alone. 1) I know because one day I had Comcast and the next day I had Xfinitiy. Nothing changed. Comcast can call it a complete network upgrade if they want, but that doesn't make it true. I will give that Comcast added about 40 more HD channels in my area a few months before Xfinity launched, but they did so by removing nearly all the analog channels to make room. It wasn't a "total network upgrade".
2) Comcast uses additional lossy compression to fit more channels into their lineup, where providers like FIOS do not. You can call it an opinion, but if company A is using additional lossy compression and company B is not, then by definition company A can't have the "best HD picture quality".
3) I've brought this up in the past, but their "most HD choices" argument false apart when you take choices over time. DirectTV has over HD 130 channels about double that of Comcast. If you take 60 * 24 you'll get 1440 additional HD programs per day on DTV. If Comcast's VOD has 1000 HD "choices" then DTV could say it has more daily HD choices than Comcast. All of that doesn't matter though, all I know is that there's certain HD channels I can't get through Comcast that are available elsewhere. --
The Comcast Disney Avatar has been retired. | |
|  |  |  |  | | Re: Xfinity Commericals 1. The systems had to be upgraded before they could be called Xfinity. There were articles here about it. -- I'll do it later. | |
|  |  |  |  fiberguyMy views are my own.Premium join:2005-05-20 kudos:3 | What ever makes you sleep better at night.
I'm well aware of what comcast does to deliver HD channels. However, in the terms of marketing, it's a matter of opinion... and they ALL, as I said, will say "We have the best"... personally, I don't care who lies and who doesn't.. the choice is up to me. I will say this in the defense of Comcast.. they have a money back guarantee where as the provider who "has the better service' locks you into a contract. Think about it.
And I'm not going to discuss the "more HD CHOICES" any more with anyone that's trying to go past the basic definition. It's no one's fault, but yours, if you can't speak and apply English correctly. You're now trying to use the word CHANNEL while Comcast is using CHOICES. Think about it. And even then, Comcast has a larger VOD library than ANY provider.. And, while you're trying to make a point in terminology, you're sitting here trying to back up a satellite provider's so-called OnDemand service with that of Cable. If what Satellite calles OnDemand is in fact "OnDemand" as what the industry has long defined it as, then Comcast truly does have more "HD CHOICES".. you can't define things to suit your needs. Go by the way our language defines them.. and spend less time trying to make up new definitions based on motives you THINK are out there.. you'll only make yourself paranoid in the long run. I THINK you're more intelligent than that. | |
|  |  |  |  |  Morac join:2001-08-30 Riverside, NJ kudos:1 Reviews:
·Comcast
| Re: Xfinity Commericals said by fiberguy:And I'm not going to discuss the "more HD CHOICES" any more with anyone that's trying to go past the basic definition. It's no one's fault, but yours, if you can't speak and apply English correctly. You're now trying to use the word CHANNEL while Comcast is using CHOICES. Think about it. And even then, Comcast has a larger VOD library than ANY provider.. And, while you're trying to make a point in terminology, you're sitting here trying to back up a satellite provider's so-called OnDemand service with that of Cable. If what Satellite calles OnDemand is in fact "OnDemand" as what the industry has long defined it as, then Comcast truly does have more "HD CHOICES".. you can't define things to suit your needs. Go by the way our language defines them.. and spend less time trying to make up new definitions based on motives you THINK are out there.. you'll only make yourself paranoid in the long run. I THINK you're more intelligent than that. Rather than repeat myself again, I'll simply link to this old post on the subject. As I said it's all about perspective. --
The Comcast Disney Avatar has been retired. | |
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 rob316 join:2005-10-17 Carteret, NJ | I will defend Comcast Wow can't believe I am saying this as a former Comcast basher but I think Comcast has improved greatly when it comes to CS. A great example is the Comcast Direct forum on this site, with the like of Comcast Steve always responding back quickly to any posts I have. I have some good conversations with Comcast Executive Support thanks to Comcast Steve. There is only one thin that Comcast did wrong since I went back. When they installed my internet the tech accidentally cut my Sat cable, but this was more my fault, I should have watched what he was doing. I may be switching away from sat and get the triple play bundle, I already have phone/internet with Comcast. | |
|  |  nerdburgPremium join:2009-08-20 Schuylkill Haven, PA kudos:1 | Re: I will defend Comcast Oh yeah, I love ComcastSteve and those guys, they do a fantastic job. However I think it's a big pile of BS that regular customers can't get that kind of service from regular CAEs. | |
|  |  |  syslockPremium join:2007-02-03 Ann Arbor, MI Reviews:
·Comcast
| Re: I will defend Comcast Its upsetting that the regular CAE's are too busy being yelled at because they are spending too much time on the call. If they can't solve the problem in 8 min or less the managers are all over them. They are so worried about cost per call for support all for the sake of their numbers.
You can't expect customers to have a good feeling about your company if you don't take some time to actually talk/listen to them and really help them. | |
|  |  |  |  | | Re: I will defend Comcast I'm an employee, and maybe it's just my call center, but that's not really true. In fact, we are encouraged to spend more time on calls and relate to the customer as that generally improves sales numbers. | |
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 Reviews:
·Verizon Wireless..
·Comcast
1 edit | Well at least their product is good I'd like to see the ratings on speed, reliability, homes passed etc. I can claim that I have 99.9 percent uptime and that I have not had too many issues of which were solved rather promptly. I cant say I got a great tech every time but I got one eventually and I knew when to hang up... or hang up on... Verizon is just as bad if not worse...
Example at one of my customers homes they told me it was the computers NIC when it was the modem's port (edit: I had already tested the NIC)... as well as whenever you need a scheduled tech visit they either accidently hang up on you or you cant here the service tech that your scheduling with... So either way... I've never had a good customer service experiance with them either so I don't think they have room to talk. | |
|  Reviews:
·Cincinnati Bell
| lol I mean, how can you argue that they are a great company when the consumers have voted the way they did. If comcast was so great and doing everything then they would get a reward for that. It seems there are some parts of this country that they are still offering the same crappy service to people and charging high dollar because they can. EVERYBODY'S service area is different. One of you may have GREAT service for 15 years. Another one of us might have horrible service for 30 years. Just because YOU have great service doesn't mean they are a great company and that nobody else or the majority of people still have issues with them.
With my experience here, service was terrible for several years. Wasn't till around a year ago it just started getting worse. So I started calling customer service and I couldn't get anywhere with them. So I had to make a post online to get my issue escalated. Now for most people, that right there is something a lot of their customers are not aware of. Long story short. It took me about 6 months or so just to get the issue fixed. That was with direct numbers to their lead line tech, two other line techs, a DM, and a regional manager. Till one day they decided to send out a tech overnight to see the issue finally. The issue at hand? A bad tap a block away. What's funny was the very first tech I had said that WAS the issue and told me to call it in to get it fixed. Obviously that is what I did. Nobody was that helpful. It was like pulling teeth. So I can see how they got the worst company award just based off of customer service.
Now I will agree they are trying to help their customers now. They are trying different things like being on here and on twitter to help the customers in need. So I do believe they are making effort.
As far as changing their name.. Well that's just marketing IMO. Same service, different name. Sure they might be "upgrading" here and there. But honestly I believe they are just doing it so they can get a fresh start on a new name. Makes it seem like they got bought out or something, I dunno.
Now that my service has been "fixed" here I can't really complain much. Granted, the internet slows down at times for whatever reason. The TV's get blocky every now and then as well. Doesn't make sense to me why this would happen since there area only 90 people on our node. Plus I'm closest to the fiber line. There must be congestion some where. But that's a far cry from what was my original issues were.
Once again people think just because THEY have had great service that everybody else must have such a comcastic experience as they have had. | |
|  |  cacoPremium join:2005-03-10 Whittier, AK | Re: lol said by titoyay222:Once again people think just because THEY have had great service that everybody else must have such a comcastic experience as they have had. It works both ways in case you forgot. -- Politicians and diapers have one thing in common. They should both be changed regularly, and for the same reason. | |
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·Cincinnati Bell
1 edit | Re: lol Maybe you missed my point while you were reading... Pretty much exactly what I was saying. Some people say they have great service and others who have horrible service. In consumers reports poll.. It makes it look like a lot of ppl on comcast have horrible issues with them.
I was simply pointing out that and the fact that I've had great and horrible service from them. Sometimes people think that issues like I had or others never happen to anybody when they have no service issues.
*for the record. I'm not defending Verizon or anything. On here I've heard nothing but horror stories between billing and dsl issues. They should have kept their mouth shut. I believe comcast has done more to get customer satisfaction up more than verizon has. | |
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