As a customer who had a long time POTS line ... who survived a basement flood ... and was basically stalled into oblivion for a meaningful fix on the POTS line that stopped working ... (read ... they did not want me to have dsl or pots in my building anymore) ... I was forced to accept cable in my building and VOIP for crappy phone service.
Verizon promised ad nasuem ... FIOS FIOS FIOS ... you don't need your POTS line to be fixed ... your street will be one of the first to get FIOS (due to a huge construction project in the area) ..... YEARS later ... still see FIOS trucks parked here there and everywhere ... and guess what ... STILL NO FIOS available.
I think Verizon gives good service in places. Perhaps they even believe that FIOS is on track in some bizarre long term business plan. But I am not holding my breath.
I am stuck with bumpy VOIP from a third party vendor ... and had to buy a cellphone booster tower to keep myself from frost bite hanging out the window in the winter for achieving cellphone signal.
I see my money go out ... I see taxes and sur charges supposedly to benefit me ... but I sure don't see what or where it goes ... and with little to no option as a customer ... I just have to take what I have for now.
As long as we give "incentives" to the monopoly for "upgrades and build outs" then the very definition of common sense is in dire straights.
Hey ... how about this idea ... a VALUABLE service for communication should not have its sole purpose be profit. It is a SERVICE that is as needed as ambulance ... or roads.
Incentives are not to underline your profit margin ... they are ... cough ... gasp ... meant ... to encourage you to BUILD and to assist in not taking the hit financially for the build ... not meant to be pure profit.
ACCOUNTABILITY ... period ... we the people would like a big old refund please . We did not get what we paid for ... period. (of course I am not delusional ... I do realize I am just yelling into the wind) .
Oh well