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story category Verizon To Discontinue 30 Day No-ETF Window?
Rumors say they'll reduce 'new every two' phone discounts as well...
(old news - 08:33AM Monday Feb 02 2009)
tags: prices · business · wireless · consumers · Verizon Wireless Broadband
Tipped by SuperNet33 See Profile
Facing a slate of lawsuits for their ETF policies, many wireless carriers recently made a number of changes to their wireless service plans, including pro-rating ETFs, not extending user contracts every time a small change is made, and giving customers a free thirty day window to test phones. Verizon also settled for $21 million, though admitted no error on their part. After making some progress, Verizon appears to be going backwards again -- and will be discontinuing their 30-day refund program starting February 15 -- customers once again facing an ETF if they cancel within the first thirty days. The company is also reducing the discounts for "new every two" customers from $100 to $50 if you've got a plan greater than $80, and from $50 to $30 if you're on a plan that's less than $80. The more things change, the more they stay the same.

Related:
  1. Verizon Settles ETF Lawsuit For $21 Million
  2. Verizon Wireless Kills Pay As You Go Data Plans
  3. Verizon Lowers 3G Overage Prices
  4. Verizon Unveils Global Broadband 3G Modem
  5. Verizon Wireless Phantom $1.99 Data Usage Fee
  6. Verizon's New Wireless Pricing Is An Insult
  7. Verizon To Double Smartphone ETFs?
  8. Wireless Industry Pricing Plans Confuse Economists, Too
Forums » Verizon To Discontinue 30 Day No-ETF Window?
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Artec

join:2003-02-23
Middletown, NJ


1 edit

Thats crap

Sorry if I do not like a phone and have to keep it!! That sucks, and I am a already over priced VZW customer. I had a brand new LG Voyager last year that Broke only after 2 months, I have the replacement plan in the store, and I was told, sorry we do not have any in stock to insta replace, but we can give you a brand new one, and guess what....they extended my contract by 2 MONTHS by failure of their own program!!!

First BTW

battleop

join:2005-09-28
00000

Re: Thats crap

"First BTW"

This isn't a developers post about some dorky MMMMMMRRRROOOOPPPPG game.

N10Cities
SILENCE I Keel You
Premium
join:2002-05-07
Roland, OK
clubs:

Re: Thats crap

Nor Slashdot....
mrbueno

join:2002-08-03
US

Re: Thats crap

+5 Funny

Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..

Vultures

I was a Verizon customer for 2 years and while I was very satisfied with their service, their customer service left a bit to be desired, especially retentions. I abhor people who want something for free, but when you have a $300/month bill with a company for 2 years and you say you're leaving to reduce your monthly expenses, they should offer you SOME kind of carrot. Verizon basically told me, "So long and thanks for all the fish!"

Just when I thought Verizon's customer service couldn't get worse, they reverse pro-consumer policies to squeeze people even more.
JerseyDevil
Premium
join:2006-11-06
New York, NY
clubs:
·Vonage

Re: Vultures

I agree Verizon and all these phone companies are Vultures with these ETFs. Its a complete disgrace and the reduction in the discount to upgrade to a new phone is also a low blow to consumers.

While I am happy with the actual Service with Verizon I am upset with how they lock down phones and cripple them. I have a great phone and if only they would unlock the GPS on it I would be super happy.

Goes to show all the companies IMHO are just as evil.
--
"Beer is Proof That G-D Loves Us and Wants Us to Be Happy" - Ben Franklin

Eat Me

join:2002-09-25
Sussex, NJ

Re: Vultures

Hey but according to some here, Verizon Can Do No Wrong!
JerseyDevil
Premium
join:2006-11-06
New York, NY
clubs:
·Vonage

Re: Vultures

Yeah well I like Verizon and since most people I call are on Verizon I save a ton of money because of In Network calling ... and if it wasn't for that I'd be looking elsewhere since Verizon is always the last to get new phones and good phones.
--
"Beer is Proof That G-D Loves Us and Wants Us to Be Happy" - Ben Franklin
BosstonesOwn

join:2002-12-15
Everett, MA
clubs:
·Comcast

Re: Vultures

im looking into tmobile for just this reason , the 10 person circle thing , im all done dealing with verizon wireless.

ill buy sprint unlimited everything before i got back to vz , $200 a month and they treat me like crap.

Im voting with my money.
--
"It's always funny until someone gets hurt......and then it's absolutely friggin' hysterical!"

NwkEWR
Spare Me the Socialist B.S.
Premium
join:2002-04-10
Newark, NJ
·AT&T Yahoo
·Vonage
·Optimum Online

Re: Vultures

said by BosstonesOwn See Profile :

im looking into tmobile for just this reason , the 10 person circle thing , im all done dealing with verizon wireless.

ill buy sprint unlimited everything before i got back to vz , $200 a month and they treat me like crap.

Im voting with my money.
A word of caution concerning T-Mobile, CROOKS, my experience with this POS cabal that pretends to be a professional corporation was a wreck from the onset of my contract, that was a number of years ago and I recall having described the entire disaster at the Cellphones board, I too voted with my money and left as soon as my contract expired, good riddance T-MoFo.

Just my 2¢
--
BEWARE: "We can't expect the American people to jump from Capitalism to Communism, but we can assist their elected leaders in giving them small doses of Socialism, until they awaken one day to find that they have Communism." - Nikita Khrushchev -
mlbSAE

join:2000-08-01
Dayton, OH

Re: Vultures

No problems here... have had tmo for 15 months without any issues.

AT&T/Cingular were crappy, as far as I'm concerned.
JerseyDevil
Premium
join:2006-11-06
New York, NY
clubs:
·Vonage

Re: Vultures

One thing to remember if you are talking about service (as in signal not customer service) it is all very dependent on where you live. Back in 2002 when I sold Wireless at Best Buy I got the T-Mobile rep to admit to me and my staff that they had no towers in central Jersey hence you had to rely on roaming and signal was spotty at best.
--
"Beer is Proof That G-D Loves Us and Wants Us to Be Happy" - Ben Franklin

NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo


2 edits

Boston Area

Long Island - very spotty
Just be sure to go to their coverage map on their web site and plug in your address. Then zoom out to see if there are any gaps.

»www.t-mobile.com/coverage/pcc.aspx

Here on Long Island, their cell towers are like Chicken Pox on a child.....spread out all over the place but they do not overlap.

I had a Tmo Blackberry 2 years ago and had to ditch it. Could Not keep a conversation up while driving because of those gaps.

Look at the Boston area once you head north and west towards Marlborough, Concord, Fitchburg etc. eek!
BosstonesOwn

join:2002-12-15
Everett, MA
clubs:
·Comcast

Re: Vultures

Sad part is i worked for all 3 providers in my lifetime and i don't trust any of them.

I may just get my wife an iphone and dump my phone.
--
"It's always funny until someone gets hurt......and then it's absolutely friggin' hysterical!"

NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo

Re: Vultures

said by BosstonesOwn See Profile :

Sad part is i worked for all 3 providers in my lifetime and i don't trust any of them.

I may just get my wife an iphone and dump my phone.
You could do that and get yourself a pre-pay on AT&T so you could at least call her with mobile to mobile minutes, or could you do an iPhone for her and add you on as a family plan member?
BosstonesOwn

join:2002-12-15
Everett, MA
clubs:

Re: Vultures

yeah could do that i suppose.

Camelot One
Premium,MVM
join:2001-11-21
Sarasota, FL
clubs:

Its all that competition

Its amazing to me how the anti-consumer policies seem to always pop up just after a buyout/merger.

battleop

join:2005-09-28
00000

Re: Its all that competition

What is more amazing is how the Lemmings continue to do business with these companies. The would rather bitch, moan, and complain than voting with their dollars. Verizon will continue to do this crap as long as people flock to them by the millions.

bjl
Premium
join:2002-05-02
Newport Beach, CA

Re: Its all that competition

but the other carriers are really no different. and with a 2 year contract with ETFs at any carrier, it's not so easy to just walk away.

battleop

join:2005-09-28
00000

Re: Its all that competition

Yea, they are all the same. T-Mobile and Cricket are flat out lying when they advertise their no contract plans. None of the other carriers offer pay as you go service either.

Cowsumers like to threaten that they are going else where but when it come down to it they don't do anything. This filters back to the top as upset customers that were turned into happy customers by their retention squads. It's time for the Cowsumers to put up or shut up.

delusion ftl

@algx.net

Re: Its all that competition

What?

We've had cricket for 5+ years and we've never had a contract and never paid more than ~50 a month for unlimited everything (talk, text, web, long distance, etc...)

I cant speak for tmobile.

Can you show us where the hidden cricket 2 year contract is?

battleop

join:2005-09-28
00000

Re: Its all that competition

Sigh.....

#sarcasm on
Yea, they are all the same. T-Mobile and Cricket are flat out lying when they advertise their no contract plans. None of the other carriers offer pay as you go service either.
#sarcasm off
BosstonesOwn

join:2002-12-15
Everett, MA
clubs:
yeah except cricket cover s amll tack part on the map.
patcat88

join:2002-04-05
Jamaica, NY

Re: Its all that competition

But they pass on the savings to you.
itguy05

join:2005-06-17
Camp Hill, PA

said by bjl See Profile :

but the other carriers are really no different. and with a 2 year contract with ETFs at any carrier, it's not so easy to just walk away.
Sure it is - you sell the phone on ebay. When we got my wife off the NOTwork for Cingular we sold her phone on eBay. Got around $150 for it. That paid for most of the ETF and she got off Verizon.

We've been With AT&Tingular since and have awesome customer service, coverage, and reliability.
patcat88

join:2002-04-05
Jamaica, NY

Re: Its all that competition

said by itguy05 See Profile :

Got around $150 for it. That paid for most of the ETF and she got off Verizon.
Phones depreciate fast, and market forces (cell carriers and CE manufacturers) are driving for higher and higher turn over of handsets, not to mention very high saturation on ebay of used handsets and unused inventory handsets.

cableties
Premium
join:2005-01-27
·Verizon FIOS

What competition? It's AT&T reassembling. Should the next Transformers be called, Revenge of the past Telcos?

Seriously, I've been on the New-every-2 plan since its inception and it has worked out ok. But what I dislike is that I DIDN'T know I could turn the phone in within 30days of not liking it. I have the LG EnV2 and the outside keylock feature BLOWS! Had I know it would be "an autodialer from my pocket", I would have returned it for something more secure.

Verizon is not a consumer-friendly company. It is a nefarious communications company that has some good features (FiOS, FiOS HDTV...) but horrible billing, 9 hr customer service, did I mention horrible billing?

I can't hear you, ow.
--
Weeeeeeee!

Camelot One
Premium,MVM
join:2001-11-21
Sarasota, FL
clubs:

Re: Its all that competition

So if I'm understanding it right, the "New every 2" program subsidized a new phone for an existing customer, by $100. But a new customer would get the same phone for less out of pocket.

Why do they charge the people who've been with them 2 years or more......more? I knew Sprint did that, and I've always thought it was one of the biggest reasons for their failure.
--
Intel Q6600 @3400Mhz/GA-EP35-DS3P/2x 2048Mb G.Skill/Seagate 750.10/EVGA 8800GT's SLI/Silverstone 850W/Custom water cooler
ISurfTooMuch

join:2007-04-23
Tuscaloosa, AL

Re: Its all that competition

Because they are geared to getting new customers, not keeping current ones. They probably think inertia will keep current customers where they are.

mxmumtuna

join:2000-08-11
Ashburn, VA

said by Camelot One See Profile :

So if I'm understanding it right, the "New every 2" program subsidized a new phone for an existing customer, by $100. But a new customer would get the same phone for less out of pocket.

Why do they charge the people who've been with them 2 years or more......more? I knew Sprint did that, and I've always thought it was one of the biggest reasons for their failure.
Generally no, that's not correct.

NE2 allows customers to get the phone at the new subscriber price minus your NE2 discount. So if a phone is $99 for a new subscriber, in the past you would either get that phone for free or $50 depending on your plan.

Camelot One
Premium,MVM
join:2001-11-21
Sarasota, FL
clubs:

Re: Its all that competition

That makes more sense.
iansltx

join:2007-02-19
Golden, CO

Re: Its all that competition

Hunh, never new that. Was pretty sure NE2 knocked dollars off of full retail, which is better now that Verizon offers no-contract service but still not terribly good.

FutureMon
OW My Eyes
Premium,ExMod 2002-05
join:2000-10-05
Colorado Springs, CO
clubs:

Re: Its all that competition

I just got my NE2 phone. Upgraded from the enV to a Voyager, and it cost me $0 after $50 mail in rebate. Yes I had to renew into a new 2 year contract, but I don't care about that. I've been a verizon customer since they bought Airtouch cellular way back in the day and have no plans on switching away from my 450 minute/500 txt msg $49.99 plan. I don't use the phone for broadband and most people I call are also on Verizon so I don't usually get a bigger bill than $55 after all is said and done.

My only gripe is with the 3rd party insurance. They give you refurbs that just don't cut the mustard. And at $50 a pop for each replacement it's almost better to just go get a new phone instead.

- FM
jawillis

join:2000-01-22
Dallas, TX
That wasn't what I experienced. My contract had long ago expired when the Blackjack II came out. I tried to get one on an upgrade and they wanted $249. As a new customer I got it for free. Had to get a new phone number.
iansltx

join:2007-02-19
Golden, CO
·Comcast
·Qwest.net
·magicjack.com
·BeeCreek Communica..
·Sprint Mobile Broa..

Sprint actually ahs a decent phone upgrade program. 12 months into your contract you get $75 off, 24 months in you get $150 off. If you're spending a lot of money with them you get "White Glove" service, which gives you even better phone upgrade promotions. Additionally, people have been known to get some good deals at the end of their contracts...at or better than new-customer price for phones for example.

Me, I'm sticking with Sprint. 500 minutes, unlimited nights and weekends starting at 5 (yes, five) p.m., unlimited M2M, text, pix, web...yep, it's good.

dcurrey
Premium
join:2004-06-29

Re: Its all that competition

Actually you get the $150 at 22 months.
iansltx

join:2007-02-19
Golden, CO

Re: Its all that competition

Right. I had meant to mention that. Sorry.
ZipZilla

join:2005-07-09
Ladson, SC

Fix your settings on the env2. You can set it to the "two step unlock." Then if that unlocks in your pocket, an elf must live in your pocket to somehow randomly press OK and CLR in order.

The env2 is a near-perfect device with the best reception of any phone I've ever owned.

NewLife
Just Keep Swimming, Just Keep Swimming

join:2001-07-31
Calhoun, GA
·AT&T Southeast
·Comcast

And you would think it would be different. Its like they try to see how many people they can run off after the merger. I thought the idea was to attract customers, retain customers, etc-- basically keep em on the bill list. But maybe I dont understand business.

roymustang
Premium
join:2002-01-12
Oxford, MS
·AT&T Southeast


1 edit

I think the poster may be reading the information wrong

It says there will be an "ETF credit" if the service is terminated within 30 days. I think they means the billing system will charge the ETF and credit it off. At least I think that's the case. It's standard procedure in the cell industry.

edit:I think what's really changing is that before, new customers could try the service for the first month w/o being charged the monthly fee or usage fees if they canceled before the 30 days was up. That was generous by industry standards.

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

Yawn

If you don't want a contract on a cell phone and have to worry about an ETF, then pay full price for the phone. Problem solved. Next.
--
Blagojevich / Madoff 2012!

See 7 replies to this post

Eat Me

join:2002-09-25
Sussex, NJ
·PenTeleData
·Future Nine Corpor..
·VOIPo
·Vonage

Penny wise, pound foolish

I think this is a really bad move in the long term for them as a lot of people had the incentive to get smartphones and data plans because of the NE2 discount.

Maybe when my plan is up Sprint will get my business if they don't decide to pull the same crap.
Mr Matt

join:2008-01-29
Eustis, FL
·Comcast
·Embarq

Great, Verizon changes rules just before my contract expires

It is great when a customer cannot plan on a wireless companies policies being predictable when their contract comes up for renewal. I also wonder if Verizon will include their crap charges and fees in the $80.00 minimum plan cost for the higher new every two credit.
ISurfTooMuch

join:2007-04-23
Tuscaloosa, AL

Re: Great, Verizon changes rules just before my contract expires

Well, look at it this way. If you decide to leave, you can tell them this is the main reason.

Not to hype AT&T or T-Mobile, but at least with a GSM carrier, you can get whatever device you like, provided it supports the correct bands and is either unlocked or locked to the carrier you select. Get the phone you want, pop in your SIM, and go.
Mr Matt

join:2008-01-29
Eustis, FL
·Comcast
·Embarq

Re: Great, Verizon changes rules just before my contract expires

Actually I wanted to subscribe to AT&T Wireless when I moved to this area, but they do not have the same coverage in this area as Verizon. I have yet to find a location where my Verizon Handset cannot get a signal. In this area they do have the network. On the other hand I have had to loan a friend of mine, my Verizon handset when their AT&T Handset could not get a signal and they needed to make an urgent call.

burgerwars

join:2004-09-11
Northridge, CA

California Law

I'm trying to find California law on the issue. I think California law requires some sort of 30 day return window, but I can't find a site with specific references to it. Are California consumers still safe?
patcat88

join:2002-04-05
Jamaica, NY

Re: California Law

said by burgerwars See Profile :

I'm trying to find California law on the issue. I think California law requires some sort of 30 day return window, but I can't find a site with specific references to it. Are California consumers still safe?
There wouldn't be any. You can still return the phone before 30 days with no ETF, but you have to pay prorated monthly access fee, and maybe activation fee. No trial period at all (take the phone out of the store, your in for 2 years, we don't care if you don't get a bar on your block), would be market suicide.

CylonRed
Premium,MVM
join:2000-07-06
Bloom County

That is why I never do the new every 2....

I am out of contract after 2 years - have the same phone which works fine - even after I thought I broke it. Don't have to worry about ETF's - all is good.
--
Brian

"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain
papi4baby

join:2008-01-19
Callaway, MD

Verizon troubles...

But hey you have THE network...

See 8 replies to this post

Veryzon

@rr.com

Reaping what they sow.

Just last week, I trimmed a VZW corp. account from 26 phones and 4 aircards, to just one aircard.

The new owners found their charges usurious.

BlitzenZeus
Burnt Out Cynic
Premium,MVM
join:2000-01-13
Beaverton, OR
·Verizon FIOS
·Verizon Online DSL

The 800 lb gorilla

With the acquirement of Alltel they now basically are stoping the perks since in some areas people might have the best coverage with them. This is bells coming back again trying to screw customers who can't do anything about it except complain to their government. If they are not careful they will find the government taking over their business, or breaking them up again. Verizon is the most expensive of all the carriers by far, and they sure are not trying to keep their customers happy.

I'm so glad I live where I can use T-Mobile, AT&T, or Sprint with good coverage.
--
My hourly rates:
$25 per hour.
$35 per hour if you want to watch.
$45 per hour if you want to help.
$75 per hour if you tried to fix it, and failed.
$125 per hour if you called tech support, and didn't fix the issue while making things worse
dean_machine9

join:2007-05-26
Sacramento, CA
·AT&T U-Verse


1 edit

Incorrect reporting

If you read the article from »www.boygeniusreport.com/2009/01/···iscount/, it says after 2/15/09, customers who cancel or port-out within 30 days will get ETF credited. THAT DOES NOT CHANGE, CUSTOMERS WILL STILL GET THE ETF WAIVED/CREDITED WITHIN 30 DAYS. The only significant changes is that customers will now pay for the prorated monthly recurring charges and wireless access charges through the cancellation date. And the activation fee will only be credited if services are cancelled within 3 days of activation. As an employee of Sprint, it's clear that Verizon is aligning themselves with the competition. Sprint's 30-day return policy is pretty much the same, customers have always had to pay for the wireless access and prorated monthly recurring charges when customers cancel during the first 30 days, and we will waive the activation fee as well (no 3-day limit though, same as 30 days.)
iansltx

join:2007-02-19
Golden, CO
·Comcast
·Qwest.net
·magicjack.com
·BeeCreek Communica..
·Sprint Mobile Broa..

Verizon can do no wrong...

Clarification: FiOS can do no wrong (except billing messups).

Verizon Wireless can do no right, or close to it.

T-Mobile is lousy with coverage and data.

AT&T is like Verizon, but on GSM, and they have the iPhoe.

Sprint is like T-Mobile but with CDMA, a great data network, higher-end phones and a track record of losing customers like they're going out of style.

CricKet and MetroPCS have limited coverage areas, and CricKet's network doens't seem to be to strong, while MetroPCS doesn't have high speed data anywhere.

Crap.
Airwolf7
Premium
join:2004-12-12
Franklin, KY
·AT&T Southeast

Re: Verizon can do no wrong...

All companies are shit.

They are just different flavors of shit.

You have to figure out which flavor of shit you like to eat.

I like to eat AT&T flavored shit. Of all the different flavors of shit that I have tasted in my area AT&T flavored shit tastes best to me.

Tsume

join:2004-02-23
Johnson City, TN

Re: Verizon can do no wrong...

You sir have made my afternoon! Thanks for that bit of truth

Anyone know if this reduces the new every 2 discount for those of us already in a contract?
dhudson1984

join:2008-01-04
Charleston, WV
haha airwolf! that is some funny shit right there.

meh37

@verizon.net

Lost in translation...

"Over 7 million customers redeem on New Every Two every year."

Translation: "We lose millions of opportunities every year to make tens of millions more dollars from our loyal customers."

Hmmm, can ya hear me now?

correction2009

@qwest.net

This is incorret info

They still will give you the 30 day window, but if you port out you will be responsible for the monthly charges and data usage that you used, Verizon had a "test Drive" program wher if you ported out within the first 30 days Verizon picked up the tab for you monthly svc and waved you etf, with the new policy they will only wave the ETF

Mike_

join:2003-06-24
Fort Lauderdale, FL


1 edit

Re: This is incorret info

sarcasm

Ah what else is new, Verizon (the most overpriced , overly restrictive wireless company) screwing their customers just a tad bit more? Couldn't be

/sarcasm
--
If it ain't broke, don't fix it. Unless you know what you're doing.

rich man

@sbcglobal.net

NO early termination fee if you disconnect within 30 days

Whoever wrote this article should have read the link. It states they will have no ETF. Verizon is simply doing away with "Paying for customers usage if they decide to test the network for 30 days or less!!!

Nothing more and nothing less!!!
Forums » Verizon To Discontinue 30 Day No-ETF Window?


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