Verizon Tops In Call Quality (Again) AT&T Last In Call Quality Country Wide (Again) According to the latest J.D. Power And Associates study on wireless call quality, Verizon Wireless again performed very well, coming in first place in three of the six geographic regions (Northeast, West, Mid-Atlantic). Sprint, T-Mobile and Verizon wireless tied for first in the Southeast, U.S. Cellular came in first in the North Central Region, and T-Mobile came in first place in the Southwest. One consistent dismal performer in all regions continues to be AT&T, who came in last place (or tied for last) in every geographical region except one (SBC's home country of North Central), where they tied for mediocre. That's probably not what AT&T wants to hear on the same day they launch a new PR barrage highlighting how much money they've been spending on their wireless network.
|
 | | Studies? how do they conduct these "studies" randomly call people or does the winners go to the highest paid by the carrier/company? | |
|  | | | Re: Studies? Are you asking because the answer to the question isn't answered in the linked article? Or because you didn't bother to look? | |
| |  ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | Reports from customers vs the carrier providing the data. | |
| | | | | Re: Studies? doesn't make sense to me but i guess its okay. but thanks for the reply unlike the person above you. | |
| | | | | | Re: Studies? Yea, I'm an asshole for not spelling out the information that you were too lazy to read for yourself. | |
| | | | | | | Re: Studies? I agree you are man. Obviously they either didn't bother to get the info or just missed it completely but what does that make you for answering his question in the same lazy manner? Lol. Moving on people. Nothing to see here. | |
|
 ThrowDemsOutIf you can't convince 'em, confuse 'emPremium
join:2002-03-03
Mullica Hill, NJ
kudos:4 |  Small correction
One consistent dismal performer in all regions continues to be AT&T, who came in last place (or tied for last) in every geographical region. According to the charts in the Press Release:
They came in 3rd in North Central region ahead of Verizon & Sprint.
They came in 3rd in Northeast region well ahead of last place T-Mobile. | |
| |  tiger72SexaT duorPPremium
join:2001-03-28
Saint Louis, MO
kudos:1
 ·T-Mobile US
 ·AT&T DSL Service
| Re: Small correction It's based on stars (or Power Circles).
They came in the bottom with T-Mobile in the Northeast.
They did beat Sprint and VZW in the North Central region though.
Those charts also explain my support of T-Mobile. Having lived in the Southwest and North Central regions, my TMO service has been top-notch. Hard for me to relate to folks in the Northeast who complain about TMO service.
--
"What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning."
-United States Secretary of Defense (1961-1968) Robert S. McNamara | |
| | |  chlenEthically ChallengedPremium
join:2001-01-16
Albany, NY | Re: Small correction said by tiger72:It's based on stars (or Power Circles). They came in the bottom with T-Mobile in the Northeast. They did beat Sprint and VZW in the North Central region though. Those charts also explain my support of T-Mobile. Having lived in the Southwest and North Central regions, my TMO service has been top-notch. Hard for me to relate to folks in the Northeast who complain about TMO service. That is because we virtually do not have T-Mobile outside cities and highways, it automatically jumps on to Cell One/Cingular/Att towers. T-Mobile doesn't even advertise as a real phone service out here, just something for kids or people who may need a phone very rarely. Where Sprint for example and VZ blanket this region and advertise the hell out of it.
--
This is not the greatest post in the world, no, this is just a tribute!
Слесарь-гинеколог | |
|
rob316
join:2005-10-17
Carteret, NJ | ATT=ASS AT&T is ass when it comes to service, how does this company continue to survive? | |
| | | | Re: ATT=ASS thank the iPHONE customers  | |
| | | ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | Re: ATT=ASS Or in areas they provide great service. Difficult for some to understand I know. | |
| | | |
 IIIBradIIIComm M-E-L Instr
join:2000-09-28
Greer, SC | T-Mobile came in first place in the SW, not last Take a look at that chart again Karl!  | |
| | | | Re: T-Mobile came in first place in the SW, not last Whoops, thanks!  | |
| | |  en102Canadian, eh?
join:2001-01-26
Valencia, CA
1 edit | Re: T-Mobile came in first place in the SW, not last said by karl :
One consistent dismal performer in all regions continues to be AT&T, who came in last place (or tied for last) in every geographical region.
According to that chart - AT&T actually 'beat' VZW and Sprint in the North Central region, and tied for 'Average'. 
A little too aggressive on your story, Karl. | |
| | | |  amarryatVerizon FiOS
join:2005-05-02
Marshfield, MA
 ·Verizon FiOS
| Re: T-Mobile came in first place in the SW, not last said by en102: said by karl :
One consistent dismal performer in all regions continues to be AT&T, who came in last place (or tied for last) in every geographical region.
According to that chart - AT&T actually 'beat' VZW and Sprint in the North Central region, and tied for 'Average'. A little too aggressive on your story, Karl. I don't have the charts in front of me, but briefly looked at them yesterday. I noticed that while you are technically correct, when AT&T won, it was by the slimmest of margins. When they lost, it was by a landslide. In the areas AT&T won, it wasn't like they had great service, it's just that the others were a tiny bit worse. | |
| | | | Host:
Road Runner
PC gaming GAMES
PC gaming Tech
1 edit | According to that chart - AT&T actually 'beat' VZW and Sprint in the North Central region, and tied for 'Average'.
A little too aggressive on your story, Karl. Yes, my mistake. There was one market where they were simply tied for "mediocre." Every other market they came in last place or tied for last place.
North Central I assume would be old SBC HQ territory? | |
|
|  funchordsHelloPremium,MVM
join:2001-03-11
Yarmouth Port, MA
kudos:5 |  What's one side's call quality mean when in a 2-sided call?
JD Power does consumer ratings, so all I really get from this is that VZW customers think more of VZW than other subscribers think of their own providers. But, I'm not very assured that these people actually are having better-quality calls. It's quite possible that VZW has just done work in managing their image.
--
Robb Topolski -= funchords.com =- Cape Cod, MA -- KE1MO
Tweet! Tweet! -- »twitter.com/funchords | |
| | mekaleka
join:2003-01-15
Palm Beach Gardens, FL | Re: What's one side's call quality mean when in a 2-sided call? plus 1 | |
|
bdon78I didn't do it
join:2009-05-18
Decatur, GA Reviews:
 ·DIRECTV
·AT&T U-Verse
| What in the world? How did an article related to Verizon's latest successes turn into a Tmobile/AT&T Rant Forum? Does anyone have anything intelligent to say on the subject or just random screaming (via text/all caps/curse words)?
Karl, you might consider starting a Rant/Rave Forum just to hate on each carrier. (we all know you would personally spend 2-3 hours daily giggling in the AT&T hate forum).
Now that I've aired my feelings on other posters' feelings, I'll actually address the subject. I put little stock in the majority of these studies, even one with a good reputation such as J.D. Power and Associates. I used to waste my time looking over the studies, trying to find holes, trying to verify if they are true.. etc... quite frankly, it was all a waste of my time.
Essentially they all have some level of bias, and gaps, not to mention the data can be interpreted differently depending on who is reporting the data.
The only thing I find recently that is a good indicator (long term) is money...If companies sell good products/services.. the money comes in. OK.. so here comes all return fire towards me about AT&T, how they aren't good, yet they still make money.. yea yea.. we've all heard it all before and get it. My opinion is that in the long run, the best providers will survive, and if AT&T (or TMO, or VZW, or Sprint) continues to have network/customer service woes, their profits and stock will begin to fall. Follow the money...
Ok.. I've mentally prepared myself for the return fire. | |
| | tiger72SexaT duorPPremium
join:2001-03-28
Saint Louis, MO
kudos:1 Reviews:
·T-Mobile US
·AT&T DSL Service
| Re: What in the world? said by bdon78:How did an article related to Verizon's latest successes turn into a Tmobile/AT&T Rant Forum? Does anyone have anything intelligent to say on the subject or just random screaming (via text/all caps/curse words)? Because the data isn't biased towards Verizon, but reports on all carriers.
Karl, you might consider starting a Rant/Rave Forum just to hate on each carrier. (we all know you would personally spend 2-3 hours daily giggling in the AT&T hate forum). There is a rant/rave forum already. No need for another one!
Now that I've aired my feelings on other posters' feelings, I'll actually address the subject. I put little stock in the majority of these studies, even one with a good reputation such as J.D. Power and Associates. I used to waste my time looking over the studies, trying to find holes, trying to verify if they are true.. etc... quite frankly, it was all a waste of my time.
Essentially they all have some level of bias, and gaps, not to mention the data can be interpreted differently depending on who is reporting the data. Very true. Very few studies have the ability to scientifically test the networks, so most studies we tend to get are biased by perception ("happiest" customers) or by circumstance (dropped calls).
The only thing I find recently that is a good indicator (long term) is money...If companies sell good products/services.. the money comes in. OK.. so here comes all return fire towards me about AT&T, how they aren't good, yet they still make money.. yea yea.. we've all heard it all before and get it. My opinion is that in the long run, the best providers will survive, and if AT&T (or TMO, or VZW, or Sprint) continues to have network/customer service woes, their profits and stock will begin to fall. Follow the money...
Ok.. I've mentally prepared myself for the return fire.
You probably should have used that cognitive ability for thinking of a better way to measure "good" companies. Had you done that, you would have taken into account how marketing affects perception, customer happiness, and thus income. For example, Sprint's network (including roaming) is identical to Verizon's. For 99.5% of users, it's irrelevant that they can't roam for more than 250mb. Most people live and work in cities, and they travel on interstates. Then there's the perception that ATT's network is the fastest, although ATT's oversaturated 7.2mbps network is, in real-world-tests, slower than T-Mobile's. But marketing tells customers that they're getting the best, so they believe it.
We people are very susceptible to marketing and groupthink. Verizon and ATT happen to spend more on marketing than almost any other company in the world.
You'd also take into account what role acquisition plays. Namely ATT and Verizon buying up dozens of mid-to-large regionals, while Sprint and T-Mobile tried to re-invest in their own existing networks.
Or you'd take into account the benefits that Verizon and ATT's decades-old wireline networks play in lowering deployment costs. Or the effects that CDMA's EvDO had in capitalizing on 3g data growth, while ATT and TMO had to build new UMTS networks from the ground up to compete. Or how TMO had to wait 2 years for the government to vacate spectrum that it had bought. Or what role spectrum ownership has played with regards to deployments. 850 and 1900 each have their benefits and issues.
So yeah, there's your return fire.
--
"What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning."
-United States Secretary of Defense (1961-1968) Robert S. McNamara | |
| | | bdon78I didn't do it
join:2009-05-18
Decatur, GA Reviews:
·DIRECTV
·AT&T U-Verse
| Re: What in the world? OH SNAP!!!
A well thought out response, with big words....
Though.. I will say this. I do agree that public perception plays a large part (iPhone), though it's the other factors you mentioned that I think will be interesting to watch with the upcoming deployment of LTE networks and each company starting on even footing.
Some would say that because Verizon has a head start (compared to ATT/TMO) for LTE buildout, but I disagree... simply because of their over deployment of FTTH with FIOS has drained a lot of their capital (without the expected return). Not to mention their ongoing list of acquisitions... I get the feeling they will hit a wall financially.
My bet is on Metro PCS...
| |
| | |  MattAll noise, no signal.Premium
join:2003-07-20
Jamestown, NC
kudos:12 | FYI, Sprint's roaming is unlimited, both voice and data. | |
| | | | tiger72SexaT duorPPremium
join:2001-03-28
Saint Louis, MO
kudos:1 Reviews:
·T-Mobile US
·AT&T DSL Service
| Re: What in the world? said by Matt:FYI, Sprint's roaming is unlimited, both voice and data. Not according to their TOS:
Sprint reserves the right, without notice, to deny, terminate, modify, disconnect or suspend service if off-network usage in a month exceeds: (1) voice: 800 min. or a majority of minutes; or (2) data: 300 megabytes or a majority of kilobytes.
--
"What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning."
-United States Secretary of Defense (1961-1968) Robert S. McNamara | |
| | | | | MattAll noise, no signal.Premium
join:2003-07-20
Jamestown, NC
kudos:12 | Re: What in the world? said by tiger72:said by Matt:FYI, Sprint's roaming is unlimited, both voice and data. Not according to their TOS: Sprint reserves the right, without notice, to deny, terminate, modify, disconnect or suspend service if off-network usage in a month exceeds: (1) voice: 800 min. or a majority of minutes; or (2) data: 300 megabytes or a majority of kilobytes. I must be speshul! | |
| | | | | | tiger72SexaT duorPPremium
join:2001-03-28
Saint Louis, MO
kudos:1 | Re: What in the world? Yeah, my t-mobile service shows the same thing. "unlimited". Doesn't mean I still don't have a 10gb cap. | |
|
|  N3OGHCertified GLG-20Premium
join:2003-11-11
Philly burbs
kudos:1
·Verizon FiOS
| Sir,
Not only are you full of equine excrement, YOU'RE THE SOURCE OF IT! Nothing but lies and false propaganda. You, and your buddies at the DEATH STAR have cooked up a nice steamy platter of LIES LIES LIES. You take the FIGURES and make them LIE LIE LIE, AND LIE SOME MORE!
I would venture a guess you are actively engaged in an "alternate" style relationship with Mr. Steve Krom, so you are compelled to LIE!
Not only that, I question the marital status of your Mother and Father at the time of your conception AND BIRTH! As a matter of fact, I assert you were born in Kenya! That's where your father is from (Oh wait, wrong villain/flavor of the week). I would further assert that your parents were brother and sister, or at least first cousins. Also, that you grew up near power lines.
Plus, your dog roams the neighborhood pissing in everyone's flower beds, your garbage STINKS when you take it to the curb, your wife (and or) girlfriend has that "not so fresh feeling" we all learned about from TV commercials in the 70's, your toilet bowl is UNCLEAN, you have BODY ODOR and HALITOSIS.
On top of that, the vehicle you drive is of much lower quality and prestige than that of your peers and neighbors. Your home is NOT eco friendly, your burger is fried and comes from a FROZEN PATTY, and your body mass index is SLIGHTLY OVERWEIGHT.
Oh, and let's not forget that you don't recycle, sometimes. Oh, and yeah, I saw you at a BP station last night. TO SHAME. And let's not get into your collection of Soviet memorabilia, including your thong with a hammer & cycle on it, you closeted nonecofriendlyhomosovietcommunist!
Oh, and I'm pretty sure God hates you to,
--
Petty people are disproportionally corrupted by petty power | |
| | | bdon78I didn't do it
join:2009-05-18
Decatur, GA | Re: What in the world? Nice touch with the caps + italics.. I hadn't thought of that. Though, a well timed f-bomb would have really made it something ultra-special. | |
| | | | N3OGHCertified GLG-20Premium
join:2003-11-11
Philly burbs
kudos:1 | Re: What in the world? I wanted to put an f bomb in it, but I also wanted to keep it clean for all to enjoy
--
Petty people are disproportionally corrupted by petty power | |
|
| | Soo.... Is it just my BlackBerry Tour that sucks because everyone says I sound weird on it and it drops calls left and right. | |
| | Reviews:
·T-Mobile US
 ·Cox HSI
| Re: Soo.... the tour has awful reception.. i had one with both VZW and Sprint.. I had a Sprint/VZW Co-Loacated antenna at the end of my block and my tour would break up/drop calls whereas all of my other phones work fine, and i know three people with the tour and i can never understand anything their saying, but when they're using other phones i never have a problem. | |
|
| Reviews:
·Comcast
| FCKING AT&T The only reason I still have AT&T is because of the damned iPhone and I'm even thinking about dropping the iphone and going back to Sprint where I had consistent and predictable phone call quality.
My work crackberry used to be on AT&T I told our telecomm person to switch me over to VZ, ever since coming to VZ on my crackberry world edition I haven't had 1 single dropped call, nor do people sound like ducks/robots while I'm talking to them.
I was in San Fran. last week, if I had found the way to open my hotel room window I would have thrown my iPhone out the window (35th floor). Dropped calls left, right sideways, everywhere I went so fucking frustrating. | |
| | |  iPhone Makes You Look Cool Though
| |
| | | biggest b*stards in the business Yeah, the service is pretty good but Verizon and ATT are the biggest b*stards in the business. I now heard that they are trying to force BING search in all Android phones and go as far as HIDE the superior and FREE Google navigation and replace it with crap VZ Navigator for $10/mo!!! And hide Google search download from the Android Market! I swear, if they touch my phone and do this they are definitely losing the business from the 5 phones I have in this household! They don't get the hint, I bought Android to have OPEN mobile OS not this BS! | |
| | | No issue. I keep hearing how vz is better but.... I've never heard anything but problems and complaints from vzw customers. Only some select areas give me any problems at all, and they are in areas that have geological/topographical issues that no radio wave from any career can get through. There is one spot where there is a + shaped intersection, and there are local transmission lines over all 4 sides and it creates kind of a bubble, the utility company is aware and they are planning to move everything to 2 corners. I believe police radios are also affected at that spot, or else nothing at all would be done to resolve it.
- A
--
LETS GO METS! | |
| |  skjWelcome to the far side of realityPremium,Mod
join:2002-04-04
Gone South
Charter Internet/TV
Earthlink DSL
CenturyLink
ISP b2b etc
Cisco
| Re: No issue. said by FastiBook:I keep hearing how vz is better but.... I've never heard anything but problems and complaints from vzw customers. Only some select areas give me any problems at all, and they are in areas that have geological/topographical issues that no radio wave from any career can get through. There is one spot where there is a + shaped intersection, and there are local transmission lines over all 4 sides and it creates kind of a bubble, the utility company is aware and they are planning to move everything to 2 corners. I believe police radios are also affected at that spot, or else nothing at all would be done to resolve it. - A I am a Verizon customer who used to be a Cingular customer. I am much happier with Verizon both for their call coverage area and their customer service.
Now you have heard from a Verizon customer talking about something other than a problem or complaint.
--
Reality is the leading cause of stress among those who are in touch with it.--Jane Wagner | |
| | |  NY TelPremium
join:2004-04-09
Smithtown, NY
kudos:3
 ·AT&T CallVantage
| Re: No issue. said by skj:said by FastiBook:I keep hearing how vz is better but.... I've never heard anything but problems and complaints from vzw customers. Only some select areas give me any problems at all, and they are in areas that have geological/topographical issues that no radio wave from any career can get through. There is one spot where there is a + shaped intersection, and there are local transmission lines over all 4 sides and it creates kind of a bubble, the utility company is aware and they are planning to move everything to 2 corners. I believe police radios are also affected at that spot, or else nothing at all would be done to resolve it. - A I am a Verizon customer who used to be a Cingular customer. I am much happier with Verizon both for their call coverage area and their customer service. Now you have heard from a Verizon customer talking about something other than a problem or complaint. +1 for me also. | |
| | | | | Well i really meant people i interact with day to day in places i go, i'm sure elsewhere the coverage might be different. I still set aside a canister of salt for these "studies", even ones that put att as best.
- A
--
LETS GO METS! | |
| | | | skjWelcome to the far side of realityPremium,Mod
join:2002-04-04
Gone South Host:
Charter Internet/TV
Earthlink DSL
CenturyLink
ISP b2b etc
Cisco
| Re: No issue. Both JD Power and Consumer Reports consistently rank Verizon at the top. More important than what the studies say, however, is what each customer's personal experience is with their service. As noted, I tried both. Personally, I have been much happier with Verizon. If you are happy with AT&T than that is what is important.
--
Reality is the leading cause of stress among those who are in touch with it.--Jane Wagner | |
|
rakweb
join:2010-03-12
Lawrence, KS | quality of service Verizon does not tell the truth about coverage and customer service. Most of the "random" reports are carefully planned calls to selected customers. I wonder if my trouble ticket will be included on the next report! | |
| | | Money Talks . . . . . . as far as JDP is concerned, the spoils go to the highest bidder. Ask DISH Network. They've bought a couple awards over the years. | |
| amungusPremium
join:2004-11-26
America Reviews:
·AT&T DSL Service
| ho hum between this and the other stories about AT&T, I really wonder why people continue to support their wireless business. the magical iphone must be the only thing really keeping it afloat.
Let's admit as a nation that CDMA wins for cellular voice and be done with this insanity. | |
| |  dd
@sbc.com | Re: ho hum The world accepted the GSM standard as the winner, so (again, just like we did with friggin inches instead of meters) let's pick a loser and be different from the world so we can use billions of dollars every year by converting our stuff to world standards. Absolutely, stunningly brilliant. I applaud you sir... | |
| | | | No, because it isn't.
- A
--
LETS GO METS! | |
|
| | I vote VZ as the worst I have had phones with most of these carriers and ATT/cingular has been by far the best service. I think a lot of people get ATT confused with the old att before cingular took over. That old att is not really the same as the current company which is the old cingular. the old att was bad and had fragmented networks, (tdma and gsm). VZ roamed constantly and rarely had service so could not really measure sound quality. Sprint echoed but worked for the most part where it was supposed to (not in as many places as att).
Did not have tmobile but their people report them dropping calls every 30 secs to clear tower space. att may not be perfect but damn close to it. my aria hasnt dropped a call yet. but iphone people complain teir prior att phone did better. So rather than blame att for phone issues lets blame the makers of inferior phones. LG has better signal than a motorola right beside it, but then my new htc has even better reception.
GSM was adopted as the world standard for a reason. I believe that it is because it is inherently better than not so popular cdma. | |
|
| |
|
|
AT&T is a consistent disappointment!
When I moved to Central Florida Several Years ago I was advised against subscribing to AT&T because of service issues. When they merged with Cingular I thought things would improve. For about a year AT&T\Cingular customers were dropping their service in droves. I thought that by merging their networks things would improve. The merger did not make things better they made things worse. There is still problems with dropped calls in this area. When I call a friend that subscribes to AT&T Wireless from my land line, calls are frequently dropped. It appears that when the A (probably BellSouth Mobility) and B (probably Cellular One) licensees built their original networks they located their towers close together. There are still holes in AT&T's coverage because whatever is blocking tower A's signal is also blocking tower B's signal. On the other hand I subscribe to Verizon Wireless and calls are almost never dropped. Why cannot AT&T get their act together.
