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Cancelling service on a phone number port makes sense, butCanceling video should be the responsibility of the subscriber. I know Verizon likes to take advantage of existing wiring, and VZ is only "thinking of the customer" when it wants to make things easy. So, it does make some sense to argue Verizon should be able to cancel cable, but that's a real stretch. If it was me, I'd like to opportunity to switch video feed from one source to the other, if I really wanted to compare, and be given the opportunity to cancel the Verizon video service and keep the cable. That's if *I* wanted to. Of course, I canceled cable back in 1984, and waited for FiOS TV when it was available earlier this year. Canceling phone service is necessary, however, because of the ported number problem. You can't have two services pointing at the same number. | |
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| FFH5 Premium Member join:2002-03-03 Tavistock NJ |
FFH5
Premium Member
2008-Mar-26 3:27 pm
Re: Cancelling service on a phone number port makes sense, butsaid by birdfeedr:Canceling video should be the responsibility of the subscriber. Canceling phone service is necessary, however, because of the ported number problem. You can't have two services pointing at the same number. Makes sense. | |
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Re: Cancelling service on a phone number port makes sense, butPorting a number away will not automatically close an account. The customer should call and cancel the service voice, internet, or video. | |
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to birdfeedr
I would never allow Verizon cancel my service to anything. They can't get simple things like appointments, adding or removing service (forget billing) straight, can you imagine them getting involved in your cable service? | |
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Bad IdeaI personally wouldn't go for it, but if some customers are dumb enough to want to hand over responsibility of the cancellation of services from one provider up to the new provider, and, in the process, run the risk of the new provider not doing so, then as long as that customer is prepared to incur financial repercussions, then I say, let Verizon do it. They'll make a fortune on all the dopes who were too lazy/stupid to take care of their personal business. | |
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93388818 (banned)It's cool, I'm takin it back join:2000-03-14 Dallas, TX |
93388818 (banned)
Member
2008-Mar-26 4:11 pm
Since whenshould video service be treated like a phone number port??
The porting rules for winning/losing carrier makes sense, because the LNP databases have to be updated so that the rest of the world can reach the person at their number on the correct network.
There is no like scenario for TV service in the home. | |
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Dogfather Premium Member join:2007-12-26 Laguna Hills, CA |
No wayIf I was a cable operator, I wouldn't trust a competitor to speak for what to the cable operator are still customers.
Cable is right on this one. If the cable customer wants to cancel, let the cable customer call and go through the verification process to do so. | |
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| EPS4 join:2008-02-13 Hingham, MA |
EPS4
Member
2008-Mar-26 5:04 pm
Re: No wayIf I were a telco operator, I wouldn't trust a competitor to speak for what to the telco operator are still customers. Any problems with that statement? | |
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| | Dogfather Premium Member join:2007-12-26 Laguna Hills, CA |
Re: No wayWhat is why you have 3rd party verification for number porting. When I ported my number from telco to cable I had to go through 3rd party verification. | |
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| | | Pathfinder5Dazed Confused Premium Member join:2000-03-26 New York, NY |
Re: No wayThen why can't cable do the same thing? | |
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| | | | Dogfather Premium Member join:2007-12-26 Laguna Hills, CA 4 edits |
Re: No wayBecause it's not necessary (unless you're talking about number porting to cable in which case they already do, I went through it with TWC and Cox from Verizon and then Pacbell)
You have to with number porting because you can't have 2 providers stuck with the same phone number, there has to be a hand off. It's a technical limitation. You can have FiOS TV and Cable TV at the same time or DSL and Cable HSI at the same time. | |
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| | | | | TheGhost Premium Member join:2003-01-03 Lake Forest, IL |
TheGhost
Premium Member
2008-Mar-26 7:53 pm
Re: No waysaid by Dogfather:Because it's not necessary. You have to with number porting because you have have 2 providers stuck with the same phone number. It's a technical limitation. You can have FiOS TV and Cable TV at the same time or DSL and Cable HSI at the same time. Don't go trying to give a logical and thought out explanation..... | |
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| KearnstdSpace Elf Premium Member join:2002-01-22 Mullica Hill, NJ |
to Dogfather
much of the stuff with phones has to work the way it does with number porting because of E911 Databases. this is also why you cant always port a number. | |
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Accurate billingMy FiOS triple-play-bundle bill is now accurate and easy to read. Well done Verizon! | |
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anon13123
Anon
2008-Mar-26 4:51 pm
Re: Accurate billingWith cable there is also the return of the cable boxes when the service is cancelled. Is Verizon willing to come get them from me and return them? If so, let them cancel for me and save the hassel.....But I think they would balk at that! | |
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neufuse join:2006-12-06 James Creek, PA |
uhwhat If I wanted comcast and verison's fios tv? they going to force me to choose if there are both available in my area? kinda dumb to me... phone numbers make sense since you want to keep your number, cable does not | |
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| Pathfinder5Dazed Confused Premium Member join:2000-03-26 New York, NY |
Re: uhYou can have both. I have seen it plenty. | |
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interop?maybe they can pay the bills for you too? | |
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dvd536as Mr. Pink as they come Premium Member join:2001-04-27 Phoenix, AZ |
dvd536
Premium Member
2008-Mar-26 10:23 pm
Verizon can. . . . .Cancel my cable when fios comes here. | |
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BHNtechXpertThe One & Only Premium Member join:2006-02-16 Saint Petersburg, FL |
Be careful of what you ask for....Before you make up your mind about this idea Verizon has plopped into the toilet...read this article about them and their awful customer service (in one of their flagship FIOS cities no less). Printed front page today in the Tampa Bay Tribune (notice all of the kind words about Verizon afterwards). » www2.tbo.com/content/200 ··· x/?imw=Y | |
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Re: Be careful of what you ask for....good article, thanks for posting that. it's a shame this wonderful technology had to be rolled out by such a terrible company. | |
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birhat Premium Member join:2005-04-08 Laurel, MD |
birhat
Premium Member
2008-Mar-27 3:24 am
no problem cancellingI waited til the FIOS guy was installing before calling comcast.They kept trying to give me rebates and cutting prices until I told them "look it's pointless fios is being installed right now" man did they ever get huffy.Had to take their box down to their office to turn it in. other than that no problems ending service.
The 1 thing I really liked with comcast was hd on demand and also their IMG .Even after the upgrade with fios it's still not as good .Fios needs to make it so you dont have to wait when u click back when viewing program info.Though wonder if comcast is worth it anymore after hearing about the degradation of the video lately. | |
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