Verizon Wireless Again Wins J.D. Power Customer Survey
T-Mobile Slips Behind AT&T Into Last Place
The latest J.D. Power and Associates customer care survey
once again ranks Verizon tops in customer care performance, with a rating of 762 on a 1,000-point scale. Clumped together into second, third and fourth place among the four largest carriers was Sprint (745), AT&T (743) and T-Mobile (739). Virgin Mobile took the top spot for customer care among non contract providers. Interestingly, J.D. Power found that owners of 4G-enabled handsets have to contact their carrier considerably more than owners of older, less sophisticated devices. "In fact, it takes approximately five minutes more per contact, on average, to resolve issues pertaining to 4G-enabled devices, compared with issue resolution times for traditional phones," notes analyst Kirk Parsons.
Re: wha?! Their customer service sucks the big fat one!!! Who was voting???!
| |ArrayListnetbus developerPremium
Re: wha?! usually T-Mobile comes out on top.
| |dvd536as Mr. Pink as they comePremium
| |said by NYC Girl:Verizon execs
Their customer service sucks the big fat one!!! Who was voting???!
4 major wireless providers are virtually identical I always get a kick out of these JD Power wireless polls. They measure the wireless providers on a 1,000 point scale and the 4 majors are usually within points of each other around the 75% mark. They are for all practical matters identical in customer care.
These ratings are practically MEANINGLESS as a way to separate the quality of customer care provided by these competitors. Even the way they portray the graphs is deceptive by showing them on a 600-800 point graph when the actual scale is 0-1000. That makes it look like they are not as close as they really are.
And this is how close they are based on JD Powers 1000 pt measured scale.
The nine most terrifying words in the English language are, I'm from the government and I'm here to help.
Re: 4 major wireless providers are virtually identical
said by en103:While what you say is technically true - when you consider the fact that VZW comes in first almost every time, even though it is only in that 2-4% margin range it does represent a fairly solid result, if small.
I agree, there's ~2% difference in rating from 'first' to 'fourth' , and all would be considered 'good' (73.9% to 76.2%). Its not a significant in my opinion, as margins of error are typically 2%.
Re: Smaller carriers not included
said by KrK:We just switched our lines over to USC from Sprint. USC's data network is 5-10x faster than Sprint's based on my experience. True, they don't have LTE...YET. However, at this point, they may even beat Sprint, who has been bragging about 4G for at least 2 years now.
US Cellular is also here and ranks high in customer service, as well as call quality. They have good family plans when you need multiple phones. The knock on them is a slower network for data (but they are going LTE now) and a limited selection of modern smartphones.