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Verizon Wireless Closing Numerous Call Centers
3,175 Employees Impacted by Consolidation
by Karl Bode 12:03PM Friday Mar 09 2012 Tipped by SteveCon See Profile
Verizon is shutting down and consolidating several wireless support call centers in Bellevue, Washington; Houston, Texas; and Southfield, Michigan, according to CNET. Those closures could impact the jobs of up to 3,175 employees, who are being "encouraged" to apply for jobs at other call centers or look for other positions at Verizon. "We value the employees at these centers," said Verizon in a statement. "They are highly trained, highly skilled, and experienced - and they will be encouraged to stay with the company." Verizon traditionally ranks first in most customers support satisfaction studies, and the company insists this move is more about consolidation and efficiency than cost cutting.

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FFH
Premium
join:2002-03-03
Tavistock NJ
kudos:5

4 edits

At least jobs are staying in US

The closing centers are consolidating the positions in other US call centers.
»news.cnet.com/8301-1001_3-573941···00-jobs/
quote:
Verizon will also consolidate its call center operations in Folsom, Calif., into its Rancho Cordova call center location, also in California. This move will affect around 325 employees, all of whom can try to find similar jobs at the Rancho Cordova center, relocate to another call center, or look for other positions in the company.

Finally, Verizon will consolidate its Internet Response-Chat Team operation, which currently spans the country, into two locations in Ohio and Illinois, a move that will affect around 250 employees.

Workers can apply for a different job elsewhere in the company. They can try to find a similar job in another Verizon call center with relocation assistance in the form of $10,000 in after-tax dollars. Or they can opt for a severance package.
»www.thenewsherald.com/articles/2···7184.txt
quote:
After the closings, Verizon will still have 28 call centers operational in the United States, but exact details are not yet released about where the Michigan jobs will transfer. Among the 28 remaining U.S. call center locations are Dublin, Ohio; Cranberry, Pennsylvania; Lincoln, Nebraska, and Mankato, Minnesota. Employees will be encouraged to relocate to other Verizon call centers.
Some other Verizon locations with job opening for call center personnel:
»www22.verizon.com/jobs/search-jobs

Verizon call center locations


--
The nine most terrifying words in the English language are, I'm from the government and I'm here to help.
»www.politico.com/2012-election/

TuxRaiderPen

join:2009-09-19

Re: At least jobs are staying in US

said by FFH:
U.S. call center locations are Dublin, Ohio;
Ummm... we don't want no michiganers in OHIO! GO BUCS!

And no for the record I despise cheating man urban, sleaseball, fire him and send him to MI!

baineschile
2600 ways to live
Premium
join:2008-05-10
Sterling Heights, MI

Ironic

The Verizon call center, and Sprint call center are a stones throw apart here in Southfield. I wonder how many good reps will end up over there...
25139889

join:2011-10-25
Toledo, OH

Re: Ironic

is that an actual Sprint call center or an outsourced company?

Duramax08
To The Moon
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join:2008-08-03
San Antonio, TX

1 recommendation

Verizon doesn't value them

If they did they wouldn't be getting rid of these jobs.

FFH
Premium
join:2002-03-03
Tavistock NJ
kudos:5

Re: Verizon doesn't value them

said by Duramax08:

If they did they wouldn't be getting rid of these jobs.

They aren't getting rid of them. Most are moving if they want to.
»At least jobs are staying in US

Duramax08
To The Moon
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San Antonio, TX
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·Millenicom

Re: Verizon doesn't value them

said by FFH:

said by Duramax08:

If they did they wouldn't be getting rid of these jobs.

They aren't getting rid of them. Most are moving if they want to.
»At least jobs are staying in US

Moving, how convenient.

Oh_No
Trogglus normalus

join:2011-05-21
Chicago, IL

Re: Verizon doesn't value them

said by Duramax08:

said by FFH:

said by Duramax08:

If they did they wouldn't be getting rid of these jobs.

They aren't getting rid of them. Most are moving if they want to.
»At least jobs are staying in US

Moving, how convenient.

The people who will not have a new job in the new locations are the redundant positions like managers and supervisors. They also save on having to pay for two buildings, two electric bills, two water bills, etc. Consolidating makes sense, the reason companies like verizon and att are spread out for call centers is based on how the companies were split up and then combined back together.

This move makes sense to dump the redundancy left over from when bell was split up into a bunch of smaller companies.
slckusr
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Greenville, SC
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They give you 10k for a relocation package if your able to move with the company. They do treat you right as employees from pay to benefits.

My friends at the call center in columbus have told me their hiring over 300 people at that one location, a friend in charlotte tells me their also expanding her call center. So while these are falling others are growing.

toby
Troy Mcclure

join:2001-11-13
Seattle, WA

Re: Verizon doesn't value them

said by slckusr:

They give you 10k for a relocation package if your able to move with the company. They do treat you right as employees from pay to benefits.

My friends at the call center in columbus have told me their hiring over 300 people at that one location, a friend in charlotte tells me their also expanding her call center. So while these are falling others are growing.

$10k might sound a lot, but its peanuts if you have a house and a mortgage.

It should be against all laws for states/counties/cities to give tax breaks, the only people who win are the fat cats.

jseymour

join:2009-12-11
Waterford, MI

Once Again: Michigan Gets The Shaft

I'm getting tired of Michigan constantly getting the shaft on these consolidations, down-sizings, facility moves, etc. I think it's time for Michigan residents to be made aware of the companies that have abandoned them and take their business elsewhere.

Luckily, I'm with Sprint. At this point, tho VZ was a future consideration, it no longer is.
tdouglas22

join:2001-09-25
Memphis, TN

1 recommendation

Re: Once Again: Michigan Gets The Shaft

My question is why are the companies leaving Michigan in the first place? What's going on there?

MalibuMaxx
Premium
join:2007-02-06
Chesterton, IN

Re: Once Again: Michigan Gets The Shaft

said by tdouglas22:

My question is why are the companies leaving Michigan in the first place? What's going on there?

»www.sourcenewspapers.com/article···8997.txt

Lack of education
Burdensome tax system
End of Story

I got in an argument with a family member of mine about this. His argument was that Michigan was a business friendly state... I lived there for a while and moved back to Indiana. My first statement was man are you wrong and here's why... then asked him when the last time he visited the state was... he couldn't answer me nor give me a good defense for his statements. GDP is majorly down in that state too.

If you ask me the automotive industry companies need to leave there too... It's one of their reasons why they have the issues they do.

baineschile
2600 ways to live
Premium
join:2008-05-10
Sterling Heights, MI

Re: Once Again: Michigan Gets The Shaft

There is so much wrong with this, I dont know where to start.

MalibuMaxx
Premium
join:2007-02-06
Chesterton, IN

1 edit

Re: Once Again: Michigan Gets The Shaft

»www.detroitnews.com/article/2009···04020403
»rustwire.com/2011/03/11/michigan···us-away/

There are far too many articles pointing at what I'm saying for you to be telling me I am wrong.

Please point me in the right area to make me learn why it would be a good Idea for me to start a large business in Michigan or for a large corporation to move to Michigan.

I am not trying to argue, I would actually like to be pointed wrong in this instance.

I love your state (outside of Detroit).

It is a very nice recreational area... and the small towns are a joy to visit. The whole state other than Detroit is a wonderful place to visit actually!
ShellMMG

join:2009-04-16
Grass Lake, MI
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Re: Once Again: Michigan Gets The Shaft

That great sucking sound you hear in Michigan is the city of Detroit. The swamp is starting to drain but it's going to take a long time. +40 years of socialistic welfare spending, corruption, pay-for-play, crime, drugs and poverty can't be cleaned up overnight.

Michigan lost a lot of jobs because of our energy costs, business tax structures (the huge surtax, for one), and unions. We're also in debt to the federal government for a loan to cover over 10 years of extra unemployment benefits and companies are seeing their payments spike. The UAW geared a strike at American Axle during a time of sensitive negotiations with BMW for a new plant and it worked -- the plant went south. Literally. Our former governor also liked to pick winners and losers such as "green technology" and movie tax credits, most of which have gone bankrupt, left the state or saddled communities like Allen Park with huge debts. She's now at CurrentTV showing how NOT to run a state.

Our new governor leaves a lot to be desired but he *is* trying to straighten out the tax structure. Now the long-brewing showdown with the unions is getting fired up -- they want to amend the state constitution to force closed-shops. Snyder is about to sign a law that would require teachers to write checks to the MEA rather than have the government make automatic deductions.

It's sad to see the VZW jobs go south too, but it's not really surprising. I'm surprised they stuck around as long as they did.

vpoko
Premium
join:2003-07-03
Boston, MA
I'm not sure that lack of education would be relevant here, even if you'd actually shown that it was true for Michigan instead of just alleging it. Companies generally try locate call centers in areas with cheaper labor where the level of education is lower. This makes sense considering most CSR positions don't require college degrees. I would doubt (though I don't know) that Michigan has fewer per-capita college graduates than the deep south, where call centers are very common.
slckusr
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Greenville, SC
kudos:1

Re: Once Again: Michigan Gets The Shaft

The population center has shifted down south though, better quality, friendly, harder working folks overall. (generalizations suck).

MalibuMaxx
Premium
join:2007-02-06
Chesterton, IN
I agree with you there on call centers.

I should have been more specific when businesses leave Michigan they take their educated with them. Or when they get let go they often move to another state.

I guess Detroit is a perfect area for a call center...

Sprint Tech

@comcast.net
said by MalibuMaxx:

said by tdouglas22:

My question is why are the companies leaving Michigan in the first place? What's going on there?

»www.sourcenewspapers.com/article···8997.txt

Lack of education
Burdensome tax system
End of Story

Where's your proof? Some links would be great.
PX Eliezer7
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Hutt River
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said by MalibuMaxx:

Lack of education
Burdensome tax system
End of Story

AND an entitlement attitude. And crime, crime, crime, crime.

I lived in the City of Detroit for 2 years, and my wife grew up just 2 miles north of the city.

The entitlement attitude is typified by a woman who won a million dollars in the lottery, but didn't see anything wrong with continuing to receive food stamps. And the same thing happened before!!

»www.huffingtonpost.com/2012/03/0···716.html

------------------------------------

When I voted in a Detroit mayoral election, the poll worker wanted to look at my punchcard ballot, presumably to make sure I had voted "correctly", that is for Coleman Young. He ended up being mayor for 20 years.
slckusr
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1 recommendation

Detroit has really brought down the entire area\state, the city is bad and not just what you see on youtube bad. The quality of people they can attract is probably also declining, it sucks to be michigan but it sucks even more when you change your welfare laws, forcing everyone who wants to continue mooching from the pooch to move down south and invade another city, turning it into "little detroit".

p.s. its not the city its the citizens.
raythompsontn

join:2001-01-11
Oliver Springs, TN
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·Comcast
said by tdouglas22:

My question is why are the companies leaving Michigan in the first place? What's going on there?

Unions. Michigan is a union state. Case closed.

vpoko
Premium
join:2003-07-03
Boston, MA

Re: Once Again: Michigan Gets The Shaft

Massachusetts is a big union state, too, and doing pretty well economically compared to the country as a whole. I guess you can't distill everything down to a partisan talking point after all.
raythompsontn

join:2001-01-11
Oliver Springs, TN
Reviews:
·Comcast

1 recommendation

Re: Once Again: Michigan Gets The Shaft

said by vpoko:

Massachusetts is a big union state, too, and doing pretty well economically compared to the country as a whole. I guess you can't distill everything down to a partisan talking point after all.

I was just trying to dumb it down to as simple as possible so the union folks would understand.

In reality the unions have had a major impact on the economic downturn in Michigan. Auto workers with excessive retirements, health care and wages. All union demanded with no concessions on the part of the union. Quality of work that suffered because you only have to work as well as the worst worker. Jobs where pay is determined by how long you have tried to do a task rather than how well you actually do a task. The end result is the product becomes overpriced and unwanted. Companies move to other states to escape the claws of the unions. Simple concept, really it is, which the union leadership cannot, or will not comprehend.

vpoko
Premium
join:2003-07-03
Boston, MA

Re: Once Again: Michigan Gets The Shaft

Then what makes the outcome in other union states, like mine, different?
fiberguy
My views are my own.
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join:2005-05-20
kudos:3

Re: Once Again: Michigan Gets The Shaft

said by vpoko:

Then what makes the outcome in other union states, like mine, different?

... higher population density to pick up the slack. Unions have a habit of shifting an available pool of money and tipping the scales for some of the work force while they leave others poorer.. the union workers get cake deals and kept on the tit of the union like a druggie is addicted to crack while the non-union worker can't afford the services.. and for that we have WalMart..
fiberguy
My views are my own.
Premium
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kudos:3
said by tdouglas22:

My question is why are the companies leaving Michigan in the first place? What's going on there?

The state is just a crap-hole. I could care less if the landscape is nice to look at.. the state is defined by the government and the living conditions in whole.. not the lakes and green grass. Detroit is a dump hole and they're demolishing down entire neighborhoods they say to help raise values by consolidation.. but the fact there, too, is that the neighborhoods are just completely run down garbage holes.

Michigan's government can never do anything to pull itself back up from the ruins.. I doubt that place ever will either. They're just like every government that has a failing economy.. their answer is to take out their own failures on the remaining people who do have jobs and make them pick up the slack where everyone else has dropped. An example that failing states could do is pick stated like California to shreds.. offer business out there great tax incentives to relocate their operations to MI, but MI can't let go of the tax incentives because they consider that a loss in revenue.. um, you can't lose what you don't have.. but what you gain are citizens that have jobs, who also pay income taxes and spend. Again.. MI just gets so much wrong.

There's just so much more going on in that state.. but why bother.

But, if you want a house for $10,000 or $20,000... MI is your place! (I just wonder if Comcast offers home security there, yet.)

Oh_No
Trogglus normalus

join:2011-05-21
Chicago, IL
said by jseymour:

I'm getting tired of Michigan constantly getting the shaft on these consolidations, down-sizings, facility moves, etc. I think it's time for Michigan residents to be made aware of the companies that have abandoned them and take their business elsewhere.

Luckily, I'm with Sprint. At this point, tho VZ was a future consideration, it no longer is.

???
We are the United States as long as they dont leave the US for jobs who cares. In the 21st century as industries change, people have to be willing to move or they will starve.

The reasons companies pick states over others has to do with infrastructure, taxes, performance of workers, cost of living for workers/wages, and location. They are not pulling out of michigan to screw over its population.

But when all you need is an internet connection to have your call center you are obviously going to choose the cheapest place in the country to have it.

MalibuMaxx
Premium
join:2007-02-06
Chesterton, IN

Re: Once Again: Michigan Gets The Shaft

Bingo
brianiscool

join:2000-08-16
Tampa, FL
kudos:1

:(

They are doing such a great job, people are not having issues.

JigglyWiggly

join:2009-07-12
Pleasanton, CA

Re: :(

if they try to outsource these jobs at a later point
the verizon super end ppl shud be ass raped on national television
old_wiz_60

join:2005-06-03
Bedford, MA
Reviews:
·Verizon FiOS

Buzz word..

"Consolidation" = we're using this opportunity to get rid of as many as possible. Any who get hired at other locations will definitely wind up with no relocation assistance and lower pay and lower benefits.

"efficiency" make 500 workers do what is now done by 1500. It's simple math to raise profits.

However, it's not just Verizon - the same wording is used by other tech companies to get rid of people and do the work with less staffing.

dennismurphy
Put me on hold? I'll put YOU on hold
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Parsippany, NJ
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Re: Buzz word..

said by old_wiz_60:

"Consolidation" = we're using this opportunity to get rid of as many as possible. Any who get hired at other locations will definitely wind up with no relocation assistance and lower pay and lower benefits.

"efficiency" make 500 workers do what is now done by 1500. It's simple math to raise profits.

However, it's not just Verizon - the same wording is used by other tech companies to get rid of people and do the work with less staffing.

You couldn't be more wrong.

Several years ago, Verizon Wireless closed its Rockland County, NY call center and opened a new one in Wilmington, NC.

Anyone (and I mean anyone - not just 10 positions or whatever) who was willing to move received $10,000 post-tax moving assistance, and they got to keep their New York salary. In Wilmington. With a multi-year prmise of employment.

The last number I had heard was that over 75% of the call center took the deal.

What more than that would you think would be fair and equitable?

I can't imagine a company being any more fair than that.

IowaCowboy
Iowa native
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Springfield, MA
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Probably will mean longer hold times like in the Allstate commercial where the cut rate insurance guy is playing a synthesizer and picks up the phone and says "the next claim representive will be with you in 97 minutes" where the car accident victim throws his cell phone to the ground at the crash scene.
--
All of my CPE (including my EMTA) is customer owned. The only Comcast owned equipment in my house is the CableCards in the two TiVO boxes I own.

saneblane

@208.84.207.x

Just my 1 cent

Am not very smart, but when everyone is losing their jobs and the economy being so bad, who is going to afford their over price services?.

IowaCowboy
Iowa native
Premium
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Springfield, MA
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When I need service

If I need service, I go to the Verizon store (corporate store, not authorized agents) and they're pretty helpful. I rarely have issues and since I am loyal to Apple and have an iPhone, I can go to the Genius Bar at my local Apple store (both at Holyoke Mall at home and the Maine Mall when I am at Grandma's house). Also I pay my Verizon Wireless bill using the in-store payment kiosks. Maybe it's just me but I like dealing with someone face to face when doing business and I still make most of my purchases (electronics and other things) at the Mall or other Big Box brick and mortar stores (with Best Buy being one of my favorite stores to shop.

There is a corporate Verizon Wireless store within walking distance of my house (about a mile away) and the Eastfield Mall (which the only stores I like there are Sears, Macy's, GameStop, and Radio Shack); the Sears in the Eastfield Mall may be in danger of closing if the low sales and rampant shoplifting continues. Holyoke Mall is a much better mall; has a Target, Macy's, Sears, Best Buy, Apple Store, corporate AT&T store, corporate Verizon Store, corporate T-Mobile stores (both a kiosk and a storefront right next to the Verizon storefront), GameStop, Sports Authority, and way too many clothing stores (I wish it had fewer clothing stores and more electronic/gadget stores). Not to mention those annoying kiosks that sell useless stuff with their overly aggressive salesmen that harrass the shoppers passing through the mall.

I go to the Holyoke Mall quite a bit and the employees at both the AT&T (former customer) and the Verizon Wireless store and Best Buy know me by name.
--
All of my CPE (including my EMTA) is customer owned. The only Comcast owned equipment in my house is the CableCards in the two TiVO boxes I own.

Average Joe

@myvzw.com

closings

Verizon stands out as a great employee friendly business.
Competitive pay, growth and carreer opportunities, tops in training, education benefits, huge bonus pay outs, paid time off, incentives, I could keep on going.
You cant conplain if a business makes decisions that make it more profitable, this is a good thing for 90% of its employees. Remember, it IS a business.
No One is being thrown out, anyone wanting to relocate can, and will recieve a nice check to lessen the impact, those not able to are also being conpensated with severance. Also assistance with finding new employment.
How anyone could look at this and say they dont value their employees is ridiculous. Obviously it was a dificult decision, but done in a respectfull and considerate manner. Ask the people who have been let go by most companies what they got, usually a couple weeks notice and nothing more.
Verizon is actually showing how much they value this country and its work force. How respectfull, they didnt have to spend money to make things easier, bravo Verizon!!