Network World reports that some Verizon customers were recently bombarded with automated calls by the telco inquiring about their customer satisfaction level. In some instances, users were called as many as nine times in a twenty-four hour period. Fortunately, only about 1,400 FiOS and DSL customers were impacted by the ghost in the machine, though the customers who were impacted say that no limit of navigating automated phone prompts would get the calls to stop, and, when warned of the problem, Verizon reps were sympathetic, but ultimately unhelpful. Verizon says a hardware glitch led to the problems, which should now be resolved, but Verizon's dysfunctional response highlights many customers' experiences with the telco's support operations.