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story category Verizon's FioS Deployment Enters A New Chapter
Carrier will likely pause deployment to market to existing footprint
11:11AM Friday Oct 30 2009 by Karl Bode
tags: prices · Fiber · business · consumers · Verizon FIOS
Earlier this week we noted how Verizon's quarterly subscriber additions for their fiber to the home FiOS service were lower than anticipated. The company added 191,000 new FiOS subs on the quarter, down from the 300,000 added in the second quarter. According to Verizon, they're blaming the lower additions on "marketing campaigns that didn't work" -- though who knows which efforts failed, given Verizon does everything to promote FiOS from throwing local ice cream parties to ads taking jabs at the cable man.

Click for full size
As Verizon reaches the end of their initial $23 billion deployment wave, it's becoming pretty clear the company is going to slow new deployments and spend more money on marketing to existing deployment regions. Verizon's existing copper network covers some 32 million households.

According to the company's fact sheet, 14.5 million of those homes are "passed" by Verizon FiOS (note that this doesn't necessarily mean they're "served" by Verizon FiOS, or have an actual connection to their home or neighborhood). 3.3 million of Verizon's 32 million households actually subscribe to FiOS service.

I've always wondered where Verizon would draw the line in terms of which markets were worth upgrading to FiOS, and it appears we'll find out over the next few years. For now, it appears a brief deployment rest is in the cards. Chatter from Verizon and municipal employees in several states (CA, MA, NY, PA) suggests that Verizon is halting the negotiation of new FiOSTV franchises, which indicates they'd like to recoup some money from their existing deployment before moving on to new markets.

That of course makes sense, but it creates a lot of uncertainty about what happens next. Investors will now worry whether Verizon can hit growth targets without overspending on marketing. Consumers in Verizon DSL markets will now worry whether they'll ever be upgraded, or if they're part of Verizon's fairly massive effort to sell off those markets deemed unworthy -- most of them rural. Some of these questions should be answered early next year when Verizon announces what the next FiOS chapter entails.


Update: AdAge has a lot more interesting detail on why Verizon's marketing efforts for FiOS during the last quarter didn't quite resonate with consumers during a recession.

Related:
  1. Verizon Cooking Up Slightly Faster FiOS Speeds?
  2. Verizon Announces New FiOS Tiers, Promotions
  3. Surewest Fiber Gets Faster, Cheaper
  4. Verizon Wireless Phantom $1.99 Data Usage Fee
  5. TDS Telecom Launches 50 Mbps Fiber
  6. Verizon Offers Six Months Free DSL Promo
  7. Own Your Own Fiber
  8. Verizon Again Hints At Metered Billing
Forums » Verizon's FioS Deployment Enters A New Chapter
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cableties
Premium
join:2005-01-27

HA!

Remeber those FioS HUMMERs? Yeah, wonder where the logic was in *that* marketing....
--
Splat
patcat88

join:2002-04-05
Jamaica, NY

Re: HA!

said by cableties See Profile :

Remeber those FioS HUMMERs? Yeah, wonder where the logic was in *that* marketing....
Put anything on a hummer and sheep will flock to it like bugs to a bulb. Now how about some FIOS shades?

cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN

said by cableties See Profile :

Remeber those FioS HUMMERs? Yeah, wonder where the logic was in *that* marketing....
You remembered it and your talking about it. Sounds like the marketing worked.

cableties
Premium
join:2005-01-27

Re: HA!

Yeah. I so wanted to buy a Hummer.
--
Splat
Mordhem
Love it, Hate it.

join:2003-07-10
Baltimore, MD

Re: HA!

lmao same here!

Bobcat
Premium
join:2001-02-04
Bedminster, NJ

Not available to me

Can't get Fios at our $600k townhouses. Must be that cherry-picking.

Eat Me

join:2002-09-25
Sussex, NJ
·PenTeleData
·Future Nine Corpor..
·VOIPo
·Vonage

Re: Not available to me

said by Bobcat See Profile :

Can't get Fios at our $600k townhouses. Must be that cherry-picking.
Verizon should buy out Embarq here. Embarq is totally useless since all they offer is 5Mbps DSL.
WC813

join:2000-12-20
Wesley Chapel, FL

Re: Not available to me

Embarq is now CenturyTel.

From the looks of it, VZ is looking to get out of the copper business »Frontier Shareholders Approve Verizon Deal

Eat Me

join:2002-09-25
Sussex, NJ
·PenTeleData
·Future Nine Corpor..
·VOIPo
·Vonage

Re: Not available to me

said by WC813 See Profile :

Embarq is now CenturyTel.

From the looks of it, VZ is looking to get out of the copper business »Frontier Shareholders Approve Verizon Deal
I know that Embarq is now centurytel (I got the mailers from them.)

I never said that VZ should get into the copper business, but get into the fiber business here. We are the fastest growing county in the state.
WC813

join:2000-12-20
Wesley Chapel, FL

Re: Not available to me

VZ only puts FiOS in where they are the LEC.

CT is the LEC where you are so VZ would have to buy the copper to put in the fiber.
ashworth

join:2001-10-06
Pittsburgh, PA
·Verizon Online DSL

Re: Not available to me

VZ would have to rent the poles/right of way to offer service, where they're not the ILEC. I believe there is one area in Texas where ATT is the ILEC and VZ has a little FTTP. I don't think we'll see any of that soon, seeing that VZ has a lot more of their own territory to upgrade.

Guest100

@embarqhsd.net
Correction not Century Tel but CenturyLInk

Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ
That's better than the 3mb Verizon offers me.

Plattsburgh

@charter.com

Re: Not available to me

Verizon only offers 1.5meg DSL on my street. Charter offers 20meg. I get 5meg for $30. Why in the world would I ever go back to DSL when I could get 20 meg for $55 a month.

Bobcat
Premium
join:2001-02-04
Bedminster, NJ
·Verizon Online DSL

Re: Not available to me

said by Plattsburgh :

Verizon only offers 1.5meg DSL on my street. Charter offers 20meg. I get 5meg for $30. Why in the world would I ever go back to DSL when I could get 20 meg for $55 a month.
Same reason I have 3 Mbps DSL for $32/mo instead of 15 Mbps cable for $45/mo. Money.
Mordhem
Love it, Hate it.

join:2003-07-10
Baltimore, MD
I am buying lawn chairs...... To watch the big ship come crashing down. Verizon does not know what to since they be a monopoly and just force people use their crappy network.
majortom1029

join:2006-10-19
Lindenhurst, NY

That price means nothing. a 600k townhouse could be cheap compaired to a 3 million dollar mansion.

The fact that you live in a townhome is why you dont have it. I live in a two floor appartment and verizon wont give me fios either. nevermind the fact that my wall is an exterior one that is 20 feet from a fios fiber junction box.

Bobcat
Premium
join:2001-02-04
Bedminster, NJ
·Verizon Online DSL


1 edit

Re: Not available to me

said by majortom1029 See Profile :

That price means nothing. a 600k townhouse could be cheap compaired to a 3 million dollar mansion.

The fact that you live in a townhome is why you dont have it. I live in a two floor appartment and verizon wont give me fios either. nevermind the fact that my wall is an exterior one that is 20 feet from a fios fiber junction box.
Except that the $300k condos across the road from me do have Fios.
rody_44
Premium
join:2004-02-20
Quakertown, PA
·Comcast

Re: Not available to me

The difference between a 300,000 dollar townhome and a 600,000 dollar townhome on the other side would be its a hell of a lot cheaper and easier to dig in the 300,000 dolaar ones yard. To boot the 300,000 dollar one will probably order more services.

Eat Me

join:2002-09-25
Sussex, NJ
·PenTeleData
·Future Nine Corpor..
·VOIPo
·Vonage

Re: Not available to me

said by rody_44 See Profile :

The difference between a 300,000 dollar townhome and a 600,000 dollar townhome on the other side would be its a hell of a lot cheaper and easier to dig in the 300,000 dolaar ones yard. To boot the 300,000 dollar one will probably order more services.
Not necessarily. In NJ it's weird. I know one guy who couldn't get FiOS even though across the street had it. It had to do with street boundaries.

Z80
1 point 77
Premium
join:2009-08-31
Amerika

Go figure, some horrible neighborhoods here in SoCal like Lake Smellsmore have it. Beaumont, CA a town you don't drive through with the windows down was one of the first around here to get FiOS TV too.

No cherry picking in this neck of the woods.
tmncali

join:2003-02-18
Fontana, CA

Re: Not available to me

I think alot of deployment went into areas with high repeat trouble tickets in the cooper network. That's why Quail Valley's trailer area got fiber in, to reduce the trouble tickets. IMO.

As for the TV, I think they wanted a small market area in case the system crashed or didn't fly.

Just my guess.

N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
Sounds like you're on the ass end of the CO that doesn't have Fios, and the one across the street does have it.

Talk about wrong side of the tracks!
--
Petty people are disproportionably corrupted by petty power…

Bobcat
Premium
join:2001-02-04
Bedminster, NJ
·Verizon Online DSL


1 edit

Re: Not available to me

said by N3OGH See Profile :

Sounds like you're on the ass end of the CO that doesn't have Fios, and the one across the street does have it.
Nope, we're all on the same CO. And areas on the same CO that are further away have it. Basically, Fios goes past our neighborhood, but we can't get it.

EDIT: Simplified diagram:


+----+ Fios Fios
| | avail avail
| CO |========================================
| | No Fios Fios
+----+ (me) avail

alchav

join:2002-05-17
Palm Desert, CA
·Pacific Bell - SBC

Re: Not available to me

said by Bobcat See Profile :

said by N3OGH See Profile :

Sounds like you're on the ass end of the CO that doesn't have Fios, and the one across the street does have it.
Nope, we're all on the same CO. And areas on the same CO that are further away have it. Basically, Fios goes past our neighborhood, but we can't get it.

EDIT: Simplified diagram:


+----+ Fios Fios
| | avail avail
| CO |========================================
| | No Fios Fios
+----+ (me) avail


Well according to your diagram you should have FiOS, but for some reason you don't. It looks like you have Verizon DSL, so maybe you have new Copper there. If so it was a financial decision not to bring in FiOS. You could also have a Community that is feed differently, and was put on the back burner for later deployment. So if you want FiOS, the Community has to get together and ask Verizon what up.

Jim_F
Premium
join:2004-01-19
Caldwell, NJ

I'm on the Board of our Condo Association in North Jersey, and we've been working with Verizon for almost 2 years to develop a plan to retrofit our NEW development for FIOS. Talk to your HOA Board or management company - they should have a reason why they haven't let Verizon into your development.

-JF

Bobcat
Premium
join:2001-02-04
Bedminster, NJ
·Verizon Online DSL

Re: Not available to me

said by Jim_F See Profile :

Talk to your HOA Board or management company - they should have a reason why they haven't let Verizon into your development.
Because they're Cablevision customers, so they don't care.
navyblue99ss

join:2006-11-05
Derwood, MD

My question to you would be..... do you have a homeowners association? Reason I ask is because the association has to actively pursue verizon and ask them to install it. Our condos has fios all around us for 2 years. Finally somebody in the association got in touch with verizon and now we have fios.

said by Bobcat See Profile :

said by N3OGH See Profile :

Sounds like you're on the ass end of the CO that doesn't have Fios, and the one across the street does have it.
Nope, we're all on the same CO. And areas on the same CO that are further away have it. Basically, Fios goes past our neighborhood, but we can't get it.

EDIT: Simplified diagram:


+----+ Fios Fios
| | avail avail
| CO |========================================
| | No Fios Fios
+----+ (me) avail



Bobcat
Premium
join:2001-02-04
Bedminster, NJ
·Verizon Online DSL

Re: Not available to me

said by navyblue99ss See Profile :

do you have a homeowners association?
Yes, and they don't care.
alchav

join:2002-05-17
Palm Desert, CA
·Pacific Bell - SBC

Re: Not available to me

said by Bobcat See Profile :

said by navyblue99ss See Profile :

do you have a homeowners association?
Yes, and they don't care.
If your Association doesn't care, you won't get FiOS. If you want FiOS, you have to get in there and convince your HOA that FiOS will be good for everyone.
bostonkarl1

join:2003-07-09
Arlington, VA


1 edit
Can't get FIOS here.

Wish there were a viable competitor to cable internet. Comcast has provided excellent service but it expensive.

Verizon DSL is a disaster in my neighborhood -- it is clear that the telco has made a conscience decision to let copper rot here. Blown off appointments -- 7 day wait for a tech to fix a POTS outage -- y'all know the routine.

Bobcat
Premium
join:2001-02-04
Bedminster, NJ

Re: Can't get it here either

No, I don't know the routine. My DSL has been up continuously for over 5 years.
bostonkarl1

join:2003-07-09
Arlington, VA

Re: Can't get it here either

I live in a neighborhood that was built in the 1920s. The techs absolutely HATE to come out here because the wirining to the homes is old (paid for by the taxpayer, BTW) and there are lots of big ol' trees. There is no commitment by the telco to maintain the copper.

The first thing I have to do is insist that any problem is not in my house and is exhibbited at the NIB. Wiring inside my home is new and electrically solid.

When you schedule an appointment with Verizon, you get to select the day they will come (8 hour window), and yes you need to be home, and they don't come on weekends. I've experienced two no-shows on this, BTW, taking days off of work. Absolutely TERRIBLE customer service in my area. I understand that in other areas it is a different storry.

I have no big love for Comcast because they charge through the nose, but the last time there was an issue, a tech was dispatched on a Sunday morning with a two hour window.

So, it would be nice to have a competitor for:
expensive cable
cruddy DSL
patcat88

join:2002-04-05
Jamaica, NY

said by bostonkarl1 See Profile :

Blown off appointments -- 7 day wait for a tech to fix a POTS outage -- y'all know the routine.
PUC calling time.

Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ

1 edit

Re: Can't get it here either

Yeah, and in a lot of those places (WV anyone?) they blow them off too. Cheaper to pay the fine than take care of things.
axus

join:2001-06-18
Washington, DC
·Verizon Online DSL

I've had a pretty good experience with service for Verizon DSL, I got a next day visit after I put in a call. Besides that one time, it's been very stable.

On topic, everyone I know who has FIOS available, has signed up for it. Actually I'm starting to feel a little jealous ;p
PapaMidnight

join:2009-01-13
Baltimore, MD

said by Bobcat See Profile :

Can't get Fios at our $600k townhouses. Must be that cherry-picking.
Got me beat by $300k at market value (of course, it was half that when purchased).

Phil
Rojo Sol
Premium
join:2001-06-11
Camarillo, CA
You should buy a condo across the street and make it your FiOS vacation home.

Bobcat
Premium
join:2001-02-04
Bedminster, NJ
·Verizon Online DSL

Re: Not available to me

said by Phil See Profile :

You should buy a condo across the street and make it your FiOS vacation home.
Ha, ha. Funny thing is I used to live there and would have been able to get Fios if I didn't move here!

WA Resident

@genext.net

Funny, you can't get Fios there but over here even goats, sheep and cows have access to fiber optics (along their pastures).

There's no DSL, Cable or Verizon's Fios but there sure is Fiber Optics from the county PUD (Public Utility Disctrict). This Fiber network like Verizon offers internet, TV programming and phone service. The top speeds from among several isp providers top at 100/100Mbps for residential customers.

Besides the fiber optic network the PUD also has a wide area covered by fixed wireless (which mostly covers wheatland).

"The DCCN is a high-speed, broadband network originally designed for Douglas County PUD’s electric needs. The current backbone, developed over the last several years, includes hundreds of miles of fiber-optic lines, connecting several towns throughout Douglas County. This network enables Douglas PUD to more safely and effectively monitor and control its electric system. An added benefit to our customer owners is the availability of high speed broadband services, such as Internet access, being made available to residents, government agencies and businesses in Douglas County."

»www.dccn.net/

Assault

join:2001-12-14
Garland, TX

Stop raising prices $10 every year

I remember when their 5/2 package was $39.99 now their cheapest speed tier is $54.99 if you don't have a Vz landline or a bundle.
Cogdis

join:2007-03-26
Floral Park, NY
·Verizon FIOS
·RoadRunner Cable
·Teleblend
·ViaTalk


1 edit

Re: Stop raising prices $10 every year

I think that was the biggest factor.
It seems to me that MOST people are happy with their Cable service. When Fios introduced the new plans, non-power users (the vast majority) ignored the increased speeds, but not the increased price.

I see no reason for anybody to go through the hassle of switching and installation if they feel like they're already getting good service for the same (or less) money.

As time goes on though, the average internet user will need more and more bandwidth. Eventually Verizon's increased bandwidth WILL be the difference maker and then Verizon can gouge us all they want.

more

@verizon.net
You neglected to add that the cheapest speed tier is now 20/5 in most areas.
treydur

join:2005-08-02
Plano, TX

that is funny. i am not far from you at all. I still have the 5/2 package. I was one of the first to sign up for this in our area and never took the bait to upgrade. I need stability and the low latency of fiber, not speed, so 5/2 is more than adequate for me.

On the rare occasion I have to call in to Verizon, I can always expect a weird long pause when they get ready to pitch me their new cheap offer, then review what i currently have. They can not get anywhere near my price of 39.99

I think I have had this about 3 years now and the one time I mentioned wanting my pricing lower they firmly said 'we not longer off that package or anything at that price point'.

TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast

Fios video penetration 25%; Comcast 48%

Verizon may want to pause and consolidate because their penetration % for FIOS TV is only 25% and the industry they are competing against(Cable) is at 48%. Their profits can increase dramatically if they can improve that uptake rate. With improved profits they can then resume rollout to new areas.
jameshaley

join:2004-11-05
Fort Wayne, IN

Re: Fios video penetration 25%; Comcast 48%

That's not true everyone. At least in terms of franchise fees, Fios has passed Comcast in at least one market.

»www.journalgazette.net/article/2···10069964

TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast

Re: Fios video penetration 25%; Comcast 48%

said by jameshaley See Profile :

That's not true everyone. At least in terms of franchise fees, Fios has passed Comcast in at least one market.

»www.journalgazette.net/article/2···10069964
Your choice is interesting however.

»www.journalgazette.net/article/2···10069964
The numbers don’t necessarily indicate which provider has more customers, but they do serve as a measure of each company’s success in the market.

Verizon, however, will soon leave the Fort Wayne market. Frontier Communications Corp., a telecommunications company that specializes in serving rural markets and small cities, is acquiring about 4.8 million Verizon phone lines for $5.3 billion in stock. The deal, which includes Fort Wayne’s FiOS television service, is expected to close in less than a year.
Verizon is abandoning the market and selling to Frontier.
--
My BLOG .. .. Internet News .. .. My Web Page

Bob61571

join:2008-08-08
Washington, IL
·Verizon Online DSL
·DIRECTV

Re: Fios video penetration 25%; Comcast 48%

Yes, good point here.

Jameshaley ..
What, if anything,is Verizon/Frontier telling Ft. Wayne FiOS customers about this transfer to Frontier??
Verizon/Frontier is making a mistake, if they don't communicate with FiOS customers in Indiana/Oregon/Washington .

If I were Comcast, I would be targeting known FiOS users/neighborhoods, and prey on their fear.

Verizon FiOS should be using commission salespeople door-to-door, direct mail, any kind of direct contact. Sounds to be that they are wasting their $ on mass marketing.
tmc8080

join:2004-04-24
Floral Park, NY

It would sell itself IF

1. Stop ALL AD BUYS, except wireless.
2. LOWER THE GOD DAMNED BROADBAND PRICE!!!!

Consumers KNOW a good deal when they see one, and word of mouth advertising is it's own reward.. put up 25/25 megabits for $34.95 a month, unbundled, no contract and you'll see how fast consumers dump their cable company's broadband!!!

If consumers in existing markets don't jump on that then you can blame the stupid consumer. My guess it will gain it's own momentum when mainstream media picks up Verizon's undercutting every single cable company across the country on pricing. Trying to make the cable company look like a dumb slob who's out to screw the consumer doesn't wash if your own service is overpriced and has multiple strings attached--bundling (your own product that your shoveling doesn't smell nice at the prices you sel it at).

Price suggestions:

25/25 megabits $34.95

50/35 (37.5?) megabits $49.95

100/75 (bpons have a node limitation of 75 up.. so it's about there) $69.99

All stand-alone, no bundling required, 2 week installation guarantee or your first month is free kind of deal. Oh wait, they just got around to firing a whole bunch of installers.. scratch that one. It's time to throw down a revamped gauntlet of speeds against cable to force their hand with docsis 3 investment.

All the false information of the early days were wasted in hype which had no follow through.. I heard Verizon was going to keep ramping up FIOS speeds to undercut the competition, most notably in cablevision's footprint.. and the reality is they squandered their good will from consumers by just matching their prices & speeds, then coming up with all kinds of restrictions and cherry picking who, what, how, when, and where the service would get installed.. and they self-sabotaged the service! No matter how great the bandwidth ended up being in QOS, you can't keep slapping the consumer in the face and just because you have a superior product and think they will automatically buy.. that's not reality. The same could be said by GM making SUV's and thinking everything's great.. they all of a sudden. $5 gasoline! Oh, NO! Consumer aren't buying, what will we do? It must be our advertising...
NO, you fool, it's you, it's all about the bad choices made from 2005-2009
patcat88

join:2002-04-05
Jamaica, NY

Re: It would sell itself IF

Competing on price will never get you anywhere. Verizon sells FIOS as a premium product with a premium price. They would go bankrupt trying to undercut the the cable company.

Eat Me

join:2002-09-25
Sussex, NJ
·PenTeleData
·Future Nine Corpor..
·VOIPo
·Vonage

Re: It would sell itself IF

said by patcat88 See Profile :

Competing on price will never get you anywhere. Verizon sells FIOS as a premium product with a premium price. They would go bankrupt trying to undercut the the cable company.
Verizon competes on price and free extras in NJ, at least for bundles. A lot of people switched based on total bundle price.
axus

join:2001-06-18
Washington, DC
·Verizon Online DSL

Yeah, if they want to increase subscribers then they could lower their price. I think what they really want is more profitability, though. If they really could get 1 million more subscribers by spending a couple million dollars on a better ad, then they should.

Of course they really need to take a scientific approach and not guess about what strategy to take. I wonder how they judge an ad campaign's effectiveness, to say that it was a bad one.

What would persuade people to sign up for FIOS service? For you, it's matching the price of cable and giving very fast internet speeds that cable can't compete with.
For me, they need to actually serve my neighborhood, and offer 10/5 or better for under $40, and no requirement for TV service.
I think for non-subscribers, they should show things like the TV menu, DVR recording, and websites like Amazon, Hulu, Youtube, and Netflix. I like making fun of cable companies as much as the next guy, but its probably not the best use of advertising time.

rchandra
Stargate S G-1 And Atlantis Fan
Premium
join:2000-11-09
14225-2105
clubs:

In many respects, it's not possible to agree with you more. Their rates are outrageous, especially compared to TWC/RR in my area (Cheektowaga, NY). Let's see...

TWC gives me 10/1M service, which BTW bursts up to about 14M according to the Flash-based speed tests. And this is for roughly $45/mo. ($41.95 + fees/taxes). I can get video over the same connection, including some channels in DTV and HD without any decryption gear for about $55 and change/mo. They pretty much don't care what's connected to the cablemodem I bought at Circuit City as long as it's Ethernet, talks IP, and gets its parameters via DHCP. It got connected basically on-demand (it was a service move, so there was like 1 wk or so notice on my part) and a 4 hr "re"install window given by them), and I can disconnect it without penalty whenever I choose.

Verizon OTOH is "constantly" mailing me "act now and get phone and Internet for $79.95/mo." ads (basically IMO wasting money on paper and postage). I don't need their "unlimited nationwide service" as my PSTN needs are fairly well taken care of by VoicePulse (@ ~ $15/mo.) and AT&T Mobility (which is reimbursed by my employer anyway); comparable feature services (call fwd, three way, etc.) would be more than $35 more/mo. While the up/down beats TWC at 15/5 for that bundle price, it's actually fairly similar speed. If I want just Internet, it's $55/mo. for that speed, with apparently no slower ( == less expensive) tiers even available (although there used to be 5/1 and 10/2). I have to lock in for at least a year; if I want month-to-month freedom (that is, not sure whether I'm going to be laid off or not in these uncertain times), I have to pay a $10/mo. premium. They want to "set up" my computer, which no doubt they will want it to be Spawn of Steve (either Ballmer or Jobs, take your pick, when it's in fact, gift of Linus ). FiOS TV is not available for some reason at my location, but is available in other towns around here, so I'd have to keep my current cable.

So let's just think about this a minute...if appropriately priced, I would hop on their 25/15 (used to be 20/20) tier in the blink of an eye. Their contract price for that is $70/mo., with an $8/mo. month-to-month penalty. And every time I see prices like that I think of the service in places like South Korea which like 50/50 or 100/100 for the equivalent of $30/mo. I would gladly pay a few hundred dollars for any needed CPE up front, as I don't believe in this shady business of cost shifting "free" stuff into monthly fees, and not reducing these monthly fees after some period. For 25/15 kind of speed, somewhere in the neighborhood of $50/mo. seems reasonable to me, w/o any penalty for needing to disconnect if I get laid off.

But no...instead they push their bundles with phone service I don't want, without TV service that I do want, and ding me extra if I don't want to commit to a year of service, or really ding me if I cancel early.

<sarcasm>That's just the sort of thing to spur me on when so many are watching expenses due to the uncertain economy.</sarcasm>
--
English is a difficult enough language to interpret correctly when its rules are followed, let alone when a writer chooses not to follow those rules.


Jeopardy! replies REALLY suck!

Van
Premium
join:2009-07-08
Washington, DC
·Cox HSI
·Comcast

As a current Verizon DSL guy

It is depressing to read this...getting just 3mb download and boy is it painful....especially since before I was used to 4x-5x that.

My apartment is just sitting down and waiting for FiOS which according to our manager is a year and a half away at the earliest.

I enjoy living here though and I deal with it because of the location
ashman454

join:2004-03-10
Manassas, VA

Blamming it on the ads? Are you kidding?

Okay seriously, I know they aren't Cherry picking because I live if not in the Ghetto, a stones throw from it so we can nix that mess. As for blaming it on crappy ads, I live in a Comcast served (holy crap that is laughable, couldn't get good service from them if my life depended on it), anyway, when Verizon's contractors came in, started digging, laying conduit and such, Comcast marketing people were carpeting the mail boxes and doors offering people lower rates if they signed 2 year agreements, mean while Verizon was sending out a crap load of mailers, but when someone like me see Verizon digging, gets the mailer from both companies but logs onto Verizon's site, I'm greeted with FiOS isn't available in my area yet. That right there is the biggest marketing failure. The competitors see Verizon moving into the area so they carpet bomb the area with mailers, lock the customers in for 2 years so when Verizon comes in to sell, everyone still has over a year left on there contract and as far as I know Verizon isn't going to or hasn't offered to pay the early termination fee for people.....which btw would be a great idea.

Anyway, just my 2 cents. I'm a DSL customer waiting for FiOS to be available....in my hood. Hopefully I won't have to wait too much longer because I would rather have nothing than have to deal with Comcast in my neighborhood again.
majortom1029

join:2006-10-19
Lindenhurst, NY

wow

IF they would just start doing appartments i would order it.

Verizons problem is that they are giving big portions of their footprint to their cable competition. In my app i can only get cablevision because verizon refuses to wire it.

JSY
Premium
join:2000-04-05
Elmhurst, NY
clubs:
·RoadRunner Cable
·Bway.net

Re: wow

Yes, this is exactly what I mean. Verizon has been way too slow in deploying this to some of the most populated and dense areas, including urban areas, with multiple family dwellings, apartments, etc. Meanwhile, they've concentrated more on single family houses and putting a box on someone's lawn. If it was in initial deployment stage, that would be one thing, but it's almost a year since FiOS had that fanfare of availability in NYC and yet the vast majority of households in NYC still do not have access to FiOS.

Onedollar

join:2001-08-27
Pomona, CA

said by majortom1029 See Profile :

IF they would just start doing appartments i would order it.

Verizons problem is that they are giving big portions of their footprint to their cable competition. In my app i can only get cablevision because verizon refuses to wire it.
Apartments Condos, Townhomes are all private property and require Premise access licensces from the building owners / HOA
majortom1029

join:2006-10-19
Lindenhurst, NY

Re: wow

said by Onedollar See Profile :

said by majortom1029 See Profile :

IF they would just start doing appartments i would order it.

Verizons problem is that they are giving big portions of their footprint to their cable competition. In my app i can only get cablevision because verizon refuses to wire it.
Apartments Condos, Townhomes are all private property and require Premise access licensces from the building owners / HOA
I asked and they have never been approached by verizon to wire the complex.

Bobcat
Premium
join:2001-02-04
Bedminster, NJ
·Verizon Online DSL

Re: wow

said by majortom1029 See Profile :

I asked and they have never been approached by verizon to wire the complex.
Same here. Verizon does not solicit new business.
jimboe

join:2000-08-14
New York
·Optimum Online

said by majortom1029 See Profile :

IF they would just start doing appartments i would order it.

Verizons problem is that they are giving big portions of their footprint to their cable competition. In my app i can only get cablevision because verizon refuses to wire it.
If you're in a condo you need your board to request it from the MDU dept (8666386066).

If you're in an apt your building mgmt must make the request.

Verizon cannot wire just by virtue of you attmpting to place an order.

PoloDude
Premium,VIP
join:2006-03-29
East Northport, NY
·Verizon FIOS

NO Sh@#

WE ahve been screaming at them from the field, From the Bus offices. But they would listen to us.
Remember the ad with the FiOS kid? Oooo look at the light. VZ actually sent a company email out to explain the ad! 1st rule of comedy and advertising, if you have to explain it, YOU FAILED!
weaver0

join:2004-05-05
Macungie, PA

keep pullin'

new subscribers would have been 191,001 if they'd make it available to me.

mod_wastrel

join:2008-03-28
·magicjack.com


1 edit

Yeah, it's just bad marketing...

then again, maybe it's due to not giving people what they want, but instead trying to force something on them that they don't want, namely, higher speeds at higher prices. For those that want more speed and will pay for it, fine; but there are still plenty of people who just want a connection that's reliable and "fast enough": 5/2 for $30, 10/? for $40. Bad marketing? or just not understanding the "market"? And then there's "TV"... who needs it? No one "needs" it. But again, it comes down to price. Yeah, there's plenty of "competition" in the marketing space for air time to attract customers' attention, but how about having some actual competition in price and product instead? What a concept.

bokamba
Chengdu Rocks
Premium
join:2002-04-05
Falls Church, VA

Not cheap enough yet

FiOS is available to my house, and Verizon mails us an ad every other week with their latest FiOS offer. We are waiting for the price to come down about $10 more per month.
ricklg
Premium
join:2004-03-07
Laurel, MD
·Comcast

Re: Not cheap enough yet

You're lucky. I get a FIOS mailing about 3 times a week. I used to get phone calls about every 4 days. I finally answered one and asked if they could beat Comcast's price...silence.

I did get a chuckle from the script-reading lady when she told me that I could get my data at the speed of light. My response was, "ooo, speed of light" The phone calls ended then, but they've probably spent $10 or $20 mailing me stuff I haven't opened.

Verizon hasn't given me a reason to change from Comcast yet. A reduced price (not a teaser rate) would make me think a lot harder about switching.
optemino

join:2009-10-13
Patterson, CA

FiOS

I WISH we had verizon fios were we are.... for that matter ANY FiOS, we have cruddy frontier in our neighborhood... and are you kidding me!? 45$ a month for a 3Mbps dl /512Kbps ul

to mention in the end a 5GB cap and a 2 yr contract?!
Now THATS ripping people off

scr*w the ad's, i'd gladly jump on the FiOS wagon if they offered

n2jtx

join:2001-01-13
Glen Head, NY
·Optimum Online

FiOS Here

My area had FiOS installed during the summer of 2008 and they started pushing it in 2009. Unfortunately, there really is no real difference between Cablevision and FiOS when comparing the service bundles. If you are comparing strictly video, then FiOS would probably have the edge though there is no price advantage in the duopoly. However, throw in Internet and voice and you definitely do not have an advantage. With Cablevision you get socked for various fees and taxes such as the "Premium Outlet Fee". With Verizon voice, you get the FCC Line Charge and other nuisance fees associated with voice services. Plus, FiOS billing can be a crap shoot. Basically, toss a coin and pick a service. Either way you will pay a lot.
--
I support the right to keep and arm bears.
majortom1029

join:2006-10-19
Lindenhurst, NY

Re: FiOS Here

With cablevision its very easy to get your price reduced though. I got Cablevision to renew my tripple play for 2 more years when i called after it ended.

Bobcat
Premium
join:2001-02-04
Bedminster, NJ
·Verizon Online DSL

Re: FiOS Here

said by majortom1029 See Profile :

With cablevision its very easy to get your price reduced though. I got Cablevision to renew my tripple play for 2 more years when i called after it ended.
Cablevision sucks donkey balls. They were charging me $54 per month for 45 channels. I disconnected my service.
MichaelWacey
OwlSaver
Premium
join:2005-01-30
Berwyn, PA
·Verizon FIOS
·Comcast

Can Congress Mandate this?

So, is it possible for the US Congress or States to mandate pricing approach? That is, they would have to quote a price per byte and could offer discounts for going over that amount? I could see this being applied to ISP and Cell changes. The price would not be set, just the way it works.

DaveNJ
No Fear

join:1999-09-01
New Jersey
·Comcast
·Patriot Media

Re: Can Congress Mandate this?

Then watch Fios completely stop growing. Just look at rent controlled housing, its never maintained. Believe me people want less state and federal involvement more the ever. Look at the clunkers program, bailout etc. Motivate them to spend less money.
MichaelWacey
OwlSaver
Premium
join:2005-01-30
Berwyn, PA
·Verizon FIOS
·Comcast

Re: Can Congress Mandate this?

I am not recommending price controls. It is more like rational pricing. It seems to me that the pricing mechanism for cell phones (buy a chunk of minutes and pay a hefty fee if you go over) is not rational. It is a way to guarantee profits. It gets people to buy more minutes than they really need just to ensure that they do not go over. So, everyone's price per minute is actually variable.

In a purely competitive environment (like corn), the minutes would have an individual quoted price. There could be discounts for buying in volume but not extra charges.

In the US, Cell Service is dominated by two providers, Verizon and AT&T. So, the market operates like a duopoly. The remaining vendors try to compete using rational pricing, but they cannot offer the service that Verizon and AT&T do.

I would like to have just enough government and no more. Since there are some things that do not work on a market basis, we need the government to step in. I think my idea above was a minimal approach that was intended to make a market act rationally. But, I am open to alternatives that are less intrusive.
Springbokke

join:2002-09-13
Colleyville, TX


1 edit

Just fix the website first

Until they fix their own online sites and improve the customer experience they will be perceived as clueless. No amount of advertising is going to fix that.

One day maybe they will figure out that there is a reason people will want to buy all this bandwidth.

Maybe one of those reasons is that the VZ site itself is where people will want to explore...for browsing, shopping, ordering, support etc
BlueBeetle

join:2009-02-06
Arnold, MD

Stayed with Comcast...

Fios is available in my area and I've been dreaming of getting Fios for a long time, but in the end I decided to stick with Comcast (for TV and Internet) for the following reasons:

1) I decided to stick with Comcast TV instead of going to Fios TV because Comcast offered me two free DTA and an SD Set-top box for free. In addition, they still offered some analog channels after the digital switchover. As someone with a lot of analog equipment (2 SD Tivos, multiple computers with analog tuners, a DVD/Hard Disk recorder, VCR etc), Comcast allowed me to continue to use my current equipment and to gradually replace them over time instead of being instantly made unusable.

2) I switched to Comcast HSI from Verizon DSL because of Comcast's Self Install option. I wanted to go with Fios because I think its the superior technology but the convenience of self install made me go with Comcast. I could just buy my own cable modem at Best Buy and do a self install instead of having to take a day off from work so I could be home for a very intrusive and long installation of ONT and other equipment. In addition, it's easier to be able to use your own router with Comcast.

See 6 replies to this post

DumbVerizon

@optonline.net

Hilarious!!!

Crappy ad's???? Okay yeah. Um helllloooo, it's called "deployment" If you want more customers stop redlining. It's as simple as that. Not everybody in upper class communities wants your "me too" product either. Lot of them are rich old farts who just wanna watch television and the cable co or satellite dish will do.

clickwir

join:2001-06-21
Dickson City, PA

FIOS pizza boxes

I remember about 2 years ago, all the local pizza places (for months!) were using Verizon FIOS pizza boxes. All over it said "COMING SOON", "FASTER THAN CABLE", "CHEAPER THAN CABLE" etc etc.

That was 2 years ago. I bet in another 2 years we still won't have it.

Scranton, PA area.

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC

Keep on building out in DC... Please!

All I know is that they'd better keep building out in DC...

Don't stop, Verizon.... Please!!!!
Forums » Verizon's FioS Deployment Enters A New Chapterpage: 1 · 2


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