SeattleMattStreaming Tech Director Premium Member join:2001-12-28 Seattle, WA
1 recommendation |
A Bit UnfairThis is a bit of an unfair story-
There are also many (most) of the upgrades going through flawlessly - like mine. Yes, there were some issues - but as was noted in the post by a VZ employee - it's already known and they are working to fix the exceptions. | |
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11 recommendations |
Re: A Bit UnfairI'm not trying to be "unfair." I'm urging users signing up for the tier (who may not read every thread in our forums) to be careful and pay attention to their new rates. | |
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| | tshirt Premium Member join:2004-07-11 Snohomish, WA
2 recommendations |
tshirt
Premium Member
2014-Jul-23 8:32 pm
Re: A Bit Unfairsaid by Karl Bode: ... to be careful and pay attention to their new rates.
The devil is always in the details, and whenever a salesperson says "FREE" ....READ it twice!!! | |
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2 recommendations |
to SeattleMatt
Unfair? If the upgrade is "free" then it is incumbent on Verizon to fix their billing system before deploying the change. Not on the customer to point out the error. | |
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1 recommendation |
to SeattleMatt
You don't rollout an upgrade "freemium" to millions of users and then find your customers getting stuck with "unexpected" increases (whether fees, taxes or rate increase). Verizon billing has no clue what it's marketing arm is doing. I should know, I got a bill increase and no notice or justification. | |
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1 recommendation |
What would be a better title?Verizon's speed increase comes with normal Verizon mistakes?
Verizon billing system can't handle the increased speeds?
He made a point of pointing out that it's not a plague of mistakes, but they are present. Mistakes happen, and they should be cleared up easily if they really are mistakes. But if this was done to get some customers to mistakenly change plans and force other price increases unrelated to this change, that's low. For ANY company.
I doubt this is going to have any effect on Netflix streaming anyway. What good is 75/75 is you can't manage an HD stream on the net? | |
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Re: What would be a better title?It's not easy for verizon to fix mistakes. There are usually several more before all is well.
The only times my fios customers lose service is when simple change or add on orders are placed. Or a move order. Nothing but disaster after disaster. Once the service is up, rarely have to call them for anything. TWC in NYC is another story. | |
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1 recommendation |
Re: What would be a better title?What I find funny is that when there is a mistake, 99% of the time it is in Verizon's favor. When it is in Verizon's favor, it takes them weeks or months to fix it. When the mistake is in the customer's favor, it only takes them a few hours to correct. I generally like Verizon but the mistakes and the price increases are starting to wear thin. | |
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Re: What would be a better title?They are just so difficult to deal with. 1 in 5 people you speak to may go above and beyond. Although their ordering and billing system does not help things. | |
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MPScan Premium Member join:2001-08-24 Boston, MA |
MPScan
Premium Member
2014-Jul-23 6:49 pm
Huh?  This makes absolutely no sense.... (the graphic posted).   | |
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Re: Huh?Yep. I don't see a difference there.... Could it be those plans on old prices? | |
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to MPScan
From the posts in the Verizon FiOS forum about this » Re: Symmetrical Speeds , it seems that HSI-only subscribers with a 15/5 speed got upgraded to 25/25, while subscribers with a TV + HSI 15/5 package (which had seen their rate recently go to 25/5) get upgraded now to the 15/15 speed. So some of those TV + HSI 15/5 subscribers are complaining that while they were seeing 25/5 before this upgrade, they have now lost their downstream overprovisioned rate (or "Fluff") and are getting only 15 Mbps on the downstream now, with the symmetrical 15/15 speed: » Re: Symmetrical Speeds | |
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Re: Huh?Are there any examples of 15/5 Internet-only customers getting 25/25 after the upgrade? I really hope this is the case! | |
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| | dvd536as Mr. Pink as they come Premium Member join:2001-04-27 Phoenix, AZ |
to telcodad
they're still getting the 15mbps they were paying for. | |
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FiosEmp to MPScan
Anon
2014-Aug-5 6:29 pm
to MPScan
Brand new customers, in quantum buildings, are going straight to 25/25, which is now the lowest tier for quantum. . Existing customers are moving from 15/5 to 15/15, unless they upgrade to 50/50. They cannot upgrade to 25/25 | |
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1 recommendation |
patt2k
Member
2014-Jul-23 7:15 pm
One of themI am one of those affected.
75/35 > 75/75 waiting since Sunday.
10$ price jump. | |
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Re: One of themI was also affected
went from 50/25 to 50/50 and bill went up $15
I called rep and she had to open a ticket with a back office team, and two days later my rate went back to normal. | |
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patt2k
Member
2014-Jul-24 1:01 am
Re: One of themLucky you.. Still waiting. | |
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Really?quote: As I always do, I went online this morning to check my account for any changes.
You check your Verizon account for changes every morning? | |
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patt2k
Member
2014-Jul-23 7:39 pm
Re: Really?Yep me too why? When we owe them , they will hunt us for that 1$.
When they screw up i do the same until billing is fixed. | |
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1 recommendation |
verizon impress usreally want to impress us verizon just give it to everyone with out having to call up or change anything. flip the switch and give it to everyone. that way there isnt a chance of a "glitch" over charge. | |
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I would have to pay $10 more, at a later date, and get a 2 year contract.If I upgraded my 150/35 to 150/150 on Monday, it would have been $10 more right away, without a 2 year contract. If I upgrade today, it will be the same price I am paying now, but the price would be increased by $10 by month 18, and it would include a 2 year contract. I am currently under contract and have 17 months left on it. I have the Ultimate TV, 150/35 Internet, and Phone $164.99 bundle. I called Verizon yesterday and was told that there was a price mistake and that the price would not increase. I contacted customer service via chat today. They told me that I did not have to do anything and that everyone would be upgraded by July 31. I will probably just wait until the site is fixed. | |
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Re: I would have to pay $10 more, at a later date, and get a 2 year contract.These deadline dates have a way of being pushed back. Cablevision had a delay of up to 6 weeks in their so-called "deadline" for the upgrades to 101mbits. Nevertheless, notice you can't really buy a decent broadband plan for under $50/mo these days (standalone). Prices have adjusted upward since 2011.
I'll keep checking my speeds to see though... and probably call/web chat before September if they don't get around to it..
BTW, it goes w/o saying that I'm not letting them re-up my contract for a measly 25 megabits upload. I'm on month 13/24 in the contract... and most likely will switch as Verizon is notorious for price increases and near zero retention deals. | |
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HmmI'm just going to wait for all this 'confusion' to blow off. I like to think Verizon does this on purpose to earn that extra bit that no one will notice. I look at it like this, having 35mbps upload already, its not going to mean jack to me going to 75mbps upload.
Now tell me their upgrading the download and then I'd be on that horse. I'm perfectly happy with my setup as it is now. In fact I recently renewed for a discount, not going to have them muck that up. | |
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Speed IncreaseI was told that my 75/35 will become 75/75 no later than the end of this month, July, in the WNY area. | |
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Noah VailOh God please no. Premium Member join:2004-12-10 SouthAmerica |
Noah Vail
Premium Member
2014-Jul-24 12:35 am
Pleased so farMy orig contract was 75/35 for $65/mo 1-12 and $90/mo 13-24.
I committed to 75/75 for $70/mo 1-24. That's cheaper over the term and I'll use the extra upload.
It took 2 days to get the provisioning worked out (½ my fault). At the end of it I found my bill adjusted back to $65/mo but for all 24 months.
Vz's pricing really is a crap shoot. I'm glad the dice fell my way this time. | |
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75Mbps SymmetricalUpgraded using the website portal, "retained the contract" option checked, bill stayed completely unchanged. Oh, and never even opted in for MyRewards+. Been rock solid:
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Re: 75Mbps SymmetricalHow long did it take for it to apply? I decided (from your post), to do it this way, and saw the exact same information. | |
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1 recommendation |
Better than At&tEven if these werent glitches... Atleast you can see major improvements with the price increases. At&t doesnt upgrade a damn thing and they cinstantly upgrade their prices. | |
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rds24aTeach Your Children Premium Member join:2000-12-13 Newton Upper Falls, MA |
rds24a
Premium Member
2014-Jul-24 4:53 pm
$5 extra $132.99 to $137.99 |
The only thing I changed was to go from 50/25 to 50/50 according to the "free ugrade" notification at the top. There is a $10 one month credit, but after that my price would go up $5/month. I would have to downgrade to 25/25 in order to keep my price the same. | |
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| rds24a |
rds24a
Premium Member
2014-Aug-9 11:59 am
Re: $5 extraFollow-up: My account was changed from 50/25 to 50/50 last week without requesting it and with no price increase. | |
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No upgrades for FIOS Business Users!I called Verizon and was told that the upgrade doesn't apply to business users at this time! | |
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