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ViaSat & WildBlue Launching $50, 12 Mbps Service Next Week
Though Company's Murky on Caps, Other Restrictions
ViaSat this week is at CES promoting their new 12 Mbps satellite broadband service, which they say they'll launch next week for $50 a month. Aided by their recent successful launch of ViaSat 1, the company's new tier will be offered starting January 16th through both WildBlue and -- according to this press release -- National Rural Telecommunications Cooperative ISPs.

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As we've noted previously there's the usual satellite catch: the service will not only be throttled, it will come with a usage cap ViaSat's being murky about (it looks to be around 7.5 GB), and may even include overage fees or the ability for users to buy additional buckets of bytes.

In a video presentation recorded at CES, ViaSat insists they're over-provisioning bandwidth so consumers have a good experience -- something traditionally not the case if you examine our users' WildBlue service reviews.

Historically satellite providers have struggled to deliver advertised speeds on loaded satellites. As seen in the video the ViaSat representative also references the fact the new service uses new "web acceleration technology" which, like the service's cap, ViaSat hasn't been particularly clear about.

Still, when you consider WildBlue's current 400,000 customers pay $80 for 1.5 Mbps, it won't take much to improve on existing offerings. When you also consider the fact that at several points over the last few years WildBlue has had to turn away paying customers because they lacked the capacity to serve them, the new capacity offered by ViaSat-1 is certainly a good thing.

We'll hopefully have some hands-on impressions by customers next week who can help clarify the new service's cap and other limitations. If you're giving the new service a spin, please drop us a line with your impressions.

Update: We've been told by ViaSat that the company should have more details on price and caps tomorrow when the new service is officially unveiled.

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jmas

join:2011-12-09
Hamilton, MI

1 edit

how about upload and latency?

Latency will certainly be high, but I'd like to see some real numbers from them.

also need to see some actual upload speeds

EDIT: read article watched the vid. he claims 3 MB up and 600 ms ping times. they still haven't shown an actual speed test result though which is what I want to see.
me1212

join:2008-11-20
Pleasant Hill, MO

Re: how about upload and latency?

When I had WB it was about 2000ms ping to anywhere.
rradina

join:2000-08-08
Chesterfield, MO

Re: how about upload and latency?

Doing the math: 1000 / (186,282/22,236) * 4 = 477ms -- the absolute minimum time for the physics. It seems optimistic that everything else, including hard-wired Internet latency between the downlink facility and the target address, would only add 133ms.
me1212

join:2008-11-20
Pleasant Hill, MO

Re: how about upload and latency?

wild blue does, or did, packet shaping. It may have just been me, but my ping was never under 2000ms when I had it.

BF69
Premium
join:2004-07-28
Camden, TN
latency will always be an issue because the signal is coming from space. My big issue is the rediculously low caps. Doesn't matter it the download is 1.5 Mbps or 12 Mbps if the caps are 7.5 GB a month.
iansltx

join:2007-02-19
Golden, CO
kudos:2
Reviews:
·Verizon Online DSL
·RoadRunner Cable
·Comcast

Re: how about upload and latency?

If you have the choice between this and mobile broadband, WB actually edges ahead unless you grab a Millenicom-supplied Verizon or Sprint data stick. Higher ping, but higher speeds, higher caps and 20% lower overage charges to compensate.

Of course, all the math goes funny if you grab a $60 20GB Verizon data card from MCom, since at that point you're paying less than what WB will charge for 15GB, won't every pay overages and will get much better latency, provided you're in a 3G coverage area. For $10 more (still less than the 15GB plan) you can get "unlimited" (more like 50GB, so I hear) on Sprint, which may be significantly slower than WB, but will at least have decent latency and no overages.

But if you've got slowish AT&T as your only 3G option, this plan is better, as long as you don't want to game over the connection.
micwa

join:2009-01-13
Seminary, MS
7.5GB is the lowest plan ($50). The middle plan is 15GB ($80) and the higest plan is 25GB ($130). Now for the Recovery Act plans it will be 10.3GB, 19GB, 27GB, 37GB and 60GB!

DrStrangLov

@12.189.32.x
said by jmas:

Latency will certainly be high, but I'd like to see some real numbers from them.

also need to see some actual upload speeds

600 ms....VOIP will be allowed. Actual upload speeds can't be determined until a beam is filled with consumers.

See this article: »www.engadget.com/2012/01/08/vias···n-video/
jim_p_price7

join:2005-10-28
Henryetta, OK
Reviews:
·HughesNet Satell..

Re: how about upload and latency?

said by DrStrangLov :

said by jmas:

Latency will certainly be high, but I'd like to see some real numbers from them.

also need to see some actual upload speeds

600 ms....VOIP will be allowed. Actual upload speeds can't be determined until a beam is filled with consumers.

See this article: »www.engadget.com/2012/01/08/vias···n-video/

VOIP with 600 ms latency? I think not, unless you want to say "Over." at the end of each sentance like a two way radio.

thecybernerd
Premium
join:2007-01-05
Great Falls, VA
used it today at CES and it was around an 800ms average for about the ten speedtests I did.
iansltx

join:2007-02-19
Golden, CO
kudos:2
Reviews:
·Verizon Online DSL
·RoadRunner Cable
·Comcast

Here's some more info

»wildbluetools.com/content/FS/90/···bAid.pdf

The short version: speeds won't be capped, however customers are supposed to expect 12/3 in ViaSat (green) or 5/1 in non-ViaSat (blue) areas. Speeds could be much more...or less. For an example of what ViaSat can do (and there's no reason WB will be any different), take a look at the link in the main post.

The tiers will be as follows:

$50 - 7.5GB
$80 - 15GB
$130 - 25GB

$8 per GB for overages

In comparison, WB's current packages top out at 1.5/256 but have higher caps, when you combine the (separate) upload and download caps.

ViaSat is promoting using VoIP with their service as well, so WildBlue may do the same. I'd personally never use VoIP over a sat connection given any other alternative (can't stand that much latency...it's enough trying to do a Viber call over the cellular network), however the quality of the Engadget call seemed decent enough when you ignore the (rather massive) delay.

WB is pitching their service to anyone and everyone, rather than just rural users, though at this point their connection is comparable to LTE with speeds, caps and prices but with another 600ms of latency tacked on. So any takers with DSL/cable availability are likely to be very disappointed. But hey, it *is* a connection that's comparable to cable in raw speed, and the lowest-end package is comparable to cable in price, so who knows?

BF69
Premium
join:2004-07-28
Camden, TN

Re: Here's some more info

said by iansltx:

http://wildbluetools.com/content/FS/90/D730_130_DealerFeaturesBenefitsJobAid.pdf

The short version: speeds won't be capped, however customers are supposed to expect 12/3 in ViaSat (green) or 5/1 in non-ViaSat (blue) areas. Speeds could be much more...or less. For an example of what ViaSat can do (and there's no reason WB will be any different), take a look at the link in the main post.

The tiers will be as follows:

$50 - 7.5GB
$80 - 15GB
$130 - 25GB

$8 per GB for overages

In comparison, WB's current packages top out at 1.5/256 but have higher caps, when you combine the (separate) upload and download caps.

Yep in old packages the $80 tier gave you 17 GB download and 5 GB upload. So you're basically being screwed out of 7 GB. $8 per GB overage should be illegal.

let's see Verizon has a promotion for double data if you get a 4G smartphone. Ok so $80 10 GB tier becomes 20 GB. Ok you have to have a $20 tethering plan but you get an extra 2 GB.

So

Wildblue
$130 for 25 GB cap and $8 overage

or

Verizon
$100 for 22 GB cap and $10 per GB overage.

In both cases 25 GB will end up costing you $130 a month but Verizon will have lower latency. And you don't have to have someone come out and install a dish and all the BS that comes with that.

for $199 a month you can Hughesnet business plan 3 Mbps download/ 512 kbps Upload.

Cap is 850 MB daily, rolling 24 hour period. Caps only count against download. Unused data will carry over for up to 2 days worth. So if you didn't use your connection one day the next day you'd get 1700 MB. Also from 2 AM -7 AM EST there is no cap. No overage fees just throttled. Seems better than Wildblue's plans to me.
iansltx

join:2007-02-19
Golden, CO
kudos:2

Re: Here's some more info

Depends on what you want. WB beats HN on speed. HN beats WB on data transfer flexibility. *shrugs*
zeddlar

join:2007-04-09
Jay, OK
The caps with rollover on the 2 upper business plans on HN are 2GB per day . Just thought I would let you know.
--
HughesNet elite plan/.74 dish w/1watt trans. / 9000 modem / 3 computers on a linksy's wired network

compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·ooma
·Virgin Mobile Br..
·Charter
·HughesNet Satell..
·Millenicom
With caps as low at 7.5GB data transfer on the 12mbps plan @ $50, they'll be sure to milk customers dry with overages @ $8.00 per 1GB.

I watched the PRE-CES demo, and sure its super fast, but consider, there are only a small amount of people actually using the new sat now. Wait til it gets a few thousand users, I don't think anyone could expect it to maintain the same speeds . . .
iansltx

join:2007-02-19
Golden, CO
kudos:2

Re: Here's some more info

I dunno. WB has some pretty small spot beams with the new bird, and there's 100 Gbps of capacity up there if I remember correctly...

compuguybna

join:2009-06-17
Nashville, TN
BF69, Verizon isn't available everywhere to everyone.

Willdblue's ViaSat1 WILL BE.

Also, you have to consider what's available to you, then base value from there.....

BF69
Premium
join:2004-07-28
Camden, TN

Re: Here's some more info

said by compuguybna:

BF69, Verizon isn't available everywhere to everyone.

Willdblue's ViaSat1 WILL BE.

Also, you have to consider what's available to you, then base value from there.....

I think I made it clear IF you had a choice of all the options I mentioned. Also go look at a Verizon map they pretty much cover most of the US.
iansltx

join:2007-02-19
Golden, CO
kudos:2

Re: Here's some more info

But not all with EvDO...there *are* places that don't have VZ EvDO believe it or not.

BF69
Premium
join:2004-07-28
Camden, TN

Re: Here's some more info

said by iansltx:

But not all with EvDO...there *are* places that don't have VZ EvDO believe it or not.

Yeah maybe 5% of Verizon customers if that. Fact is Verizon has stated by the end of 2013 their ENTIRE footprint will have 4G.

toby
Troy Mcclure

join:2001-11-13
Seattle, WA

Re: Here's some more info

Which isn't anywhere close to the entire US.

I live near Seattle, get no Verizon wireless.
iansltx

join:2007-02-19
Golden, CO
kudos:2
Entire EvDO footprint, not necessarily their 1x footprint...
BiggA

join:2005-11-23
EARTH

Re: Here's some more info

They are near 100% EVDO now. Not including roaming areas, obviously. However, they are licensed to operate LTE in the entire lower 48 and AK.
iansltx

join:2007-02-19
Golden, CO
kudos:2

Re: Here's some more info

Licensing means nothing. Yes, licenses are expensive, however buildout costs are quite expensive when you get really rural. Which is where sat internet shines, using "shines" very, very loosely.
BiggA

join:2005-11-23
EARTH

Re: Here's some more info

yes, Verizon is only covering their existing 3G EVDO footprint, however, they are offering their spectrum to regional carriers that they will get back as roaming partners, so the results could be really interesting...

DrModem
Premium
join:2006-10-19
USA
kudos:1
Reviews:
·exede by ViaSat
said by iansltx:

Licensing means nothing. Yes, licenses are expensive, however buildout costs are quite expensive when you get really rural. Which is where sat internet shines, using "shines" very, very loosely.

I believe you meant "glows a pale dull glow"
chances14

join:2010-03-03
Michigan
Reviews:
·Air Advantage
·HughesNet Satell..
said by BF69:

said by compuguybna:

BF69, Verizon isn't available everywhere to everyone.

Willdblue's ViaSat1 WILL BE.

Also, you have to consider what's available to you, then base value from there.....

I think I made it clear IF you had a choice of all the options I mentioned. Also go look at a Verizon map they pretty much cover most of the US.

their maps are misleading. sure they may technically cover almost everyone but when you can barely get 1 bar of 3g, it's essentially useless.

Not to mention that a lot of these towers in rural areas are overloaded due to lack of other internet options in the area

BF69
Premium
join:2004-07-28
Camden, TN

Re: Here's some more info

said by chances14:

Not to mention that a lot of these towers in rural areas are overloaded due to lack of other internet options in the area

Yeah because I wouldn't know ANYTHING about living in a rural area.
pkorx8

join:2003-06-19
San Francisco, CA
Reviews:
·Comcast
·SONIC.NET
said by iansltx:

http://wildbluetools.com/content/FS/90/D730_130_DealerFeaturesBenefitsJobAid.pdf

Anyone notice the beam coverage map does not include Las Vegas, yet the Engadget demo is from Vegas?
BiggA

join:2005-11-23
EARTH

Re: Anyone notice?

Engadget used all the bandwidth, so they had to take it off the map.
equivocal

join:2008-01-23
USA
said by pkorx8 :
Anyone notice the beam coverage map does not include Las Vegas, yet the Engadget demo is from Vegas?
Good catch. If you peek under the back flap of their tent you'll find the fiber optic cable that they're really using for their demos. Normally, I wouldn't care, but this is one time that I hope a big wet storm moves through southern Nevada.
m12345s

join:2010-10-13
Bolivar, MO

Hughes

Anyone know if Hughesnet is supposed to be doing this too?

compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·ooma
·Virgin Mobile Br..
·Charter
·HughesNet Satell..
·Millenicom

Re: Hughes

Jupiter is supposed to be their new sat I believe, but i have not read of any set date.

said by m12345s:

Anyone know if Hughesnet is supposed to be doing this too?

Kamakzie

join:2001-08-13
Cedar Springs, MI

wildblue

I don't think I will sign up. Too arbitrary on the caps.

BF69
Premium
join:2004-07-28
Camden, TN

Re: wildblue

Double the caps, only count download, have cap free zone from 11 PM - 7AM. Lower overage to $1 per GB, THEN maybe I could recomend WB to friends those have no other choice.
chances14

join:2010-03-03
Michigan

Re: wildblue

The lack of a free time is why i would choose hughesnet over wildblue any day
chances14

join:2010-03-03
Michigan

those 600ms ping times won't last

once people start filling up the beams.

compuguybna

join:2009-06-17
Nashville, TN

Re: those 600ms ping times won't last

At the current caps they have established, i'd already be in FAP 9 days into the month.

TIME UP DOWN MTD Avg/Day(GB)
This month 206:29 610.19 24,563 25,173 2,797
BiggA

join:2005-11-23
EARTH
Reviews:
·Comcast

Congestion

Since we know congestion isn't solved by just caps, they should modify the cell carrier's old nights and weekends system (which now is just marketing, since it has little impact on network capacity) for internet, so that the peak 6 or 8 hours of the day are counted towards the cap, and the rest is unlimited. It would not only keep usage down during peak times, but it would generate new capacity during peak times, since heavy downloaders would do big downloads during the off times.
jmas

join:2011-12-09
Hamilton, MI

great deal

there are at least 400,000 thousand people who this is a great deal for

I'm sure wild blue will be flooded at first with their existing customer base asking for this new service.

I still need to see some real numbers before this could replace 3G or WISP (what i use now). doesn't seem like a 4G replacement, so once verizon 4G is at home this won't be worth it.
davidhoffman
Premium
join:2009-11-19
Warner Robins, GA
kudos:1
Reviews:
·Millenicom
·AT&T Southeast
·Verizon Wireless..

Re: great deal

400,000 thousand = 400 million people could benefit from this service? The population of the USA is only about 320 million. I guess the areas of Canada and Mexico covered by the signals might add up to another 80 million. I am glad to see the 12Mbps service over Georgia. I know many people who have no DSL, no DOCSIS, and no cellular signal where they live. Dial up is it. They all tried previous satellite "HSI" ISP services and quit. This new service might do better for them. Latency and data usage caps should create about the same overall frustration as dial up. But from talking to one person who said he wanted to do the stuff he does on the internet faster, but not do more stuff, I think many people are mature enough to deal with the latency and data usage caps.
jmas

join:2011-12-09
Hamilton, MI

Re: great deal

chill out, I mistyped. of course I meant 400,000 people.

Miss Match

join:2011-02-24

Not pinning hopes too high, but...

If the bandwidth caps turn out to be reasonable, this will be very tempting. I'm stuck between badly congested Hughesnet, which pretty much breaks during peak hours, and badly congested Sprint 3G which is sadly comparable.
pvtpilot94
System
Premium
join:2001-11-23
Bucyrus, OH

Might look into it

Might be tempting for me as well, I have a 1.5 Meg DSL connection that runs $58 per month. Had Hughesnet before.
--
Sprint Cellular SERO Plan, Centurylink Pure DSL
micwa

join:2009-01-13
Seminary, MS

Reovery Act plans

If you qualify for the Recovery Act plans (new customers living west of the Mississippi River), they are cheaper with more data.

Basic: 10.3GB, Expanded: 19GB, Commercial: 27GB, Gold: 37GB and Platinum: 60GB.

Grrr.

techenthus

@spcsdns.net

Re: Reovery Act plans

Where did you find these new recovery act data caps at?
micwa

join:2009-01-13
Seminary, MS

Re: Reovery Act plans

On Wildblue's dealer website. A PDF. It says do not distribute.
decifal

join:2007-03-10
Bon Aqua, TN
kudos:1

not

um... a sarcastic yay seems fitting here...
05678973

join:2011-11-30
Cottontown, TN

Ping and caps?

With terrible ping and caps you should just shoot the satellite out of the sky and watch it burn...does none of these companies even listen or care about rural customers???
davidhoffman
Premium
join:2009-11-19
Warner Robins, GA
kudos:1
Reviews:
·Millenicom
·AT&T Southeast
·Verizon Wireless..

Re: Ping and caps?

The satellite ISPs CANNOT change the laws of physics regarding radio frequency usage and distance. You cannot make the transmissions go faster than the speed of light. Caps will be implemented, along with fair access policies, and network congestion management, by every ISP worldwide, eventually. I am not 100% convinced this service will work exactly as advertised once the implied "maximum number of customers per spot beam" is reached, but it should be reasonably close. This type of improvement is exactly what satellite ISPs have needed to be taken seriously. The satellite ISP customers should be able to download(NOT stream) video files in a much shorter time period. They will be able to do research using the World Wide Web faster. The rural businesses, who only had dialup, will be able to conduct business more efficiently using this new satellite ISP service. A significant potential market will be in operations at sea close to the coasts and on the Great Lakes. The service is not "cheap", but it is a greater value per GB transferred than what was previously available to many people.
piith
Premium
join:2002-01-20
Medford, OR

Re: Ping and caps?

I do not see the "Greater value" you mention about.
must be a PoV thing, but your using not cheap is a Greater Value in the same sentence ? See that just confuses me.
let's see if I understand this, I pay more to travel faster, but at a less distance is considered as a Greater Value ? I have to lease equipment, meaning I pay more on top of the plan that gives me less , this is considered Greater Value ?
I'm sure this must be a PoV thing, but I just do not see the greater Value. Not ever site has 5mb plus upload, and your download is only going to be as fast as their up load.
Again this is just a PoV, not everyone uses the WWW in the same way. Reaching a lower cap faster is not a Greater Value. You have some that are retired some that are disabled (and can not work), that are on fixed income. This may not be a greater Value for them.
--
I am Not There I do Not Sleep
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

hey, hey, hey

AT&T uverse & Century tel just found themselves some competition...
hahaha... kind of sad when satellite can offer just about the same service AT&T thinks is good enough..

in the real world, their both crap.. but when one service that was written off in the past as obsolete has the potential to lap up AT&T uverse & Century Tel customers.. that's quite sad for these DSL telcos.
lpenix

join:2008-09-04
Marshall, NC

Re: hey, hey, hey

well i had HN for a while and it was awful, switched to verizon wireless and it was like switching from a Volkswagen bug to a viper, the only downside is the 5 gig cap, but if you only browse, and dont plan on doing movies your ok. i live far out so cable, and dsl are out of the question. i have had all different broadband, cable, dsl before i moved, and sat, wireless, sat was by far the worst ever.
Wyngs

join:2010-02-20
Coos Bay, OR

Hughes

The more I read the better I like Hughes - especially with the recent changes they made.

compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·ooma
·Virgin Mobile Br..
·Charter
·HughesNet Satell..
·Millenicom

Re: Hughes

I had Hughesnet TWICE. I could not wish Hughesnet on anyone. AWFUL! never ever again.
Thankfully, cable came my way, but until then after I dumped hughesnet, I just used a 5gb verizon device...

12mbps Viasat might be an improvement, but its the CAPS that will keep most people from making the leap I think

said by Wyngs:

The more I read the better I like Hughes - especially with the recent changes they made.


TheTechGuru

join:2004-03-25
TEXAS
Reviews:
·WesTex Connect

Satellite Internet Should Be Restricted...

I think the QOS for satellite internet would be a lot better if it was restricted to only people that can not get anything else.

I once saw someone with WildBlue in a neighborhood that has 30mbps cable available to everyone in it. What a waste of satellite bandwidth to have users like that on it!
chances14

join:2010-03-03
Michigan
Reviews:
·Air Advantage
·HughesNet Satell..

Re: Satellite Internet Should Be Restricted...

said by TheTechGuru:

I think the QOS for satellite internet would be a lot better if it was restricted to only people that can not get anything else.

I once saw someone with WildBlue in a neighborhood that has 30mbps cable available to everyone in it. What a waste of satellite bandwidth to have users like that on it!

The problem is how would you ever be able to prove what you can/or cannot get where you live?

because we all know how accurate broadband maps are
/sarcasm

TheTechGuru

join:2004-03-25
TEXAS

Re: Satellite Internet Should Be Restricted...

For now just go by whatever they use to qualify one for the Recovery Act.

yolarry

join:2007-12-29
Creston, WV

Hughesnet

I rather stay with hughesnet. Wildblue still using crappy hardware it seems.

compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·ooma
·Virgin Mobile Br..
·Charter
·HughesNet Satell..
·Millenicom

Re: Hughesnet

NEW satellite > > > NEW dish > > > NEW modem.

(NEW install fee, new equipment lease fee)......

said by yolarry:

I rather stay with hughesnet. Wildblue still using crappy hardware it seems.


A WISP

@dcwis.com

What happens when there are clouds?

This is going to be operating at a much higher frequency then Wildblue/Hughes Net Ka-Band is 26.5 -> 40 GHz. It will be effected by clouds/water vapor much more then current Satellite. I am very curious to see this in action over time- maybe the high gain achieved at the frequencies will overcome this (same size dish high frequency means more gain).

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