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ViaSat's 12 Mbps Exede Arrives, Plays Hard to Get
January 16 Launch Actually Means March 1 (or Never) For Many
by Karl Bode 11:47AM Wednesday Jan 18 2012
Last month at CES ViaSat spent a lot of time hyping their new "Exede" 12 Mbps satellite broadband service, which the company plans to sell through WildBlue, Dish, and other rural-focused carriers. Delivered courtesy of their new ViaSat-1 satellite, ViaSat's service will cost $50 for 7 GB of monthly usage (up & down combined), $80 for 15 GB of usage, and $130 for 25 GB of monthly usage.

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Despite caps and latency, ViaSat has heavily marketed this services as having "feels like fiber" performance, in part courtesy of new web acceleration technology the company has yet to offer specifics on. ViaSat hopes the faster speeds mean Exede will improve satellite broadband's less-than-stellar reputation (see our user reviews).

Early indications on that front aren't good.

According to ViaSat, the service was supposed to launch this week. However, users in our forums note that many of the users trying to sign up for the service are unable to do so, given that satellite beam capacity mean only a portion of the country is being allowed to sign up for service -- and even then only in waves.

"We are rolling out service nationwide right now," says ViaSat's service qualification tool. "We plan to be fully launched with exede5 and exede12 services by March 1, 2012. Please note Exede service will not be available in certain limited areas of the US, even after that date."

Over at the Wild Blue forums a representative confirms that ViaSat-1's footprint won't cover the entire United States, so many customers on old, expensive tiers may not see faster speeds this decade. The rep also confirms that new customers are getting priority, so if you're an existing customer in a launched market you still may have to wait until April or later. Some existing users claim they've been told Exede is for new customers only. Existing users waiting to sign up complain they may actually see their usage caps become lower than existing service.

All in all it's rather par for the course for satellite broadband, which due to the inherent physical limitations and captive, un-competitive market continues to be the Rodney Dangerfield of broadband connectivity. It's faster and available to more people, but it's unlikely to get much respect.

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dib22

join:2002-01-27
Kansas City, MO

meanwhile in the red opening credits universe...

I wonder if Teledesic is working great bringing 3MB/sec to everyone in another universe membrane?
dmelling

join:2009-02-26
New Paris, OH

Re: meanwhile in the red opening credits universe...

I totally forgot about them.....this was interesting

www.cringely.com/2009/10/what-goes-around-teledesic-2-0/
Expand your moderator at work

ctceo
Premium
join:2001-04-26
South Bend, IN

1 recommendation

New slogan

Billy Mays like announcer says:

"IT'S SO DAMN FAST EVEN YOUR MODEM CAN'T CATCH IT"
thedragonmas

join:2007-12-28
Albany, GA
kudos:1

Re: New slogan

said by ctceo:

Billy Mays like announcer says:

"IT'S SO DAMN FAST EVEN YOUR MODEM CAN'T CATCH IT"

you just made my day

+1
cebjr_2007

join:2007-08-04
Bluford, IL

Well this is werid....

I just checked the exede website the other day & it said that about the march 1, 2012 date they will be rolling out, well I checked it again today & it says "Congratulations! Your address is eligible for exede12, our super fast broadband service.

Here are the plan details."
Expand your moderator at work

Augustus III
If Only Rome Could See Us Now....

join:2001-01-25
Gainesville, GA

meanwhile

those of us not living in the middle of nowhere enjoy real internet. at least for now.

compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·Millenicom
·HughesNet Satell..
·ooma
·Virgin Mobile Br..
·Charter

Faster Speeds? Lower Caps? who thinks up this crap?

Faster speeds, lower caps? What's the use?

You might want to add $9.99 to the plans stated, as there is a $9.99 "equipment lease" fee, as well as a $149 "activation fee".

Not sure how many folks are going to shell out $139 for 12mbps speed with a 25GB cap.

This might backfire for Viasat!!!!

beldin
Script Monkey number 50
Premium
join:2006-06-06
Union, SC
Reviews:
·Charter

Re: Faster Speeds? Lower Caps? who thinks up this crap?

On the upside, you no longer need to have the optimizer installed on the PC as it's in the modem firmware.

The usage is also not a rolling 30-day policy as is the old service. Each month, the usage gets reset to 0 (zero) and you start fresh. A lot of people are going to like that.

n1581j

@wildblue.net
not me, I won't put up with it for another 2 years

gorrillamcd
Hangin' Out

join:2010-04-01
mexico

How about Mexico?

I saw a coverage graphic that showed the coverage dips a little into Mexico. Any way to find out if I'm able to get it in Ensenada (about 1.5 hours south of border/San Diego)?
--
I'm an IT technician with a lot to learn, taught by viewers like you!
davidhoffman
Premium
join:2009-11-19
Warner Robins, GA
kudos:2

Re: How about Mexico?

This company, Bajasatellite »www.bajasatellite.com/, may be able to help you. I know only what their website says, that they service Ensenada. I know nothing about how well they provide service.

gorrillamcd
Hangin' Out

join:2010-04-01
mexico

Re: How about Mexico?

Actually, that's who helped me setup my current account with Hughesnet and walked me through several of the problems my existing installation had, over the phone. The person that had installed it before I got here didn't even ground the satellite, which was causing performance issues. I would recommend them to anyone that asked.

However, I was mainly asking if it's possible to get the exede service in Mexico. I've since also asked this on the wildblue forums but haven't gotten an answer yet.
--
I'm an IT technician with a lot to learn, taught by viewers like you!

FAPisCRAP

@wildblue.net

Still a service of last resort

Someone should tell Viasat marketing (if they have any), you don't over hype and under deliver. Hyping the speeds now and ignoring the fact that their bandwidth limits have actually gone down (and prices have gone up) will only cause more frustration. Looking at the WildBlue facebook page and the WildBlue forum page, existing WB customers are already onto this and WB customers who are captive can only hope for a local alternative.
BiggA

join:2005-11-23
EARTH

Verizon

Should wipe these guys out. They are licensed to service anywhere in the US with LTE, and they have plenty of spectrum to do higher caps, lower prices, and much better service.