dslreports logo
 story category
Viacom Threatens To Pull Content Offline
While Time Warner tells us customers will see refunds...

This morning we noted how a feud between Time Warner Cable and Viacom could result in Time Warner Cable and BrightHouse customers losing Nickelodeon, MTV, Comedy Central and 16 other channels. The fight has gotten consistently more ugly as the day has progressed, with Viacom blasting the screens of both BrightHouse and TWC customers warning them that not only will customers lose access to Viacom channels on cable, but that they'll lose access to online content.

Click for full size
It's not exactly clear how Viacom plans to seriously enforce that threat. There's a multitude of broadband-delivery alternatives for customers who need their Daily Show or South Park fix, and it's obviously highly unlikely Viacom could or would ban Roadrunner and Bright House IPs from accessing them.

Time Warner Cable seems to be taking the threat seriously, Twittering that they internally believe Viacom will attempt to "block our customers from the same full Web experience that they provide everyone else for free." "They're going to take all their video content off the Web and ruin it for everybody," insists the company. The company repeated this sentiment when we contacted them for comment.

"They can block IP addresses, or ranges of IP addresses," insists a Time Warner Cable spokesman. "Of course, we are talking about a company that prepares a multimillion dollar media blitz to hammer us publicly while claiming to negotiate in 'good faith,'" he says. "So who knows what they're prepared to pull."

Click for full size
Given purging the Internet of Viacom content is technically difficult if not impossible (especially considering piracy), the threat is likely a scare tactic being used by the company to get additional customer call volume sent in Time Warner Cable's direction. Viacom probably knows that if customers know they can get content online, for free -- it weakens negotiations (Time Warner says they want rate increases of between 22 percent and 36 percent per channel).

Viacom is also running ads alerting customers of the dispute. The American Cable Association is firing back via press release, calling the channel crawlers and other alerts "the most foolish and inflammatory message(s) we have seen to date." Meanwhile, Time Warner Cable spokesman Jeff Simmermon tells us that whatever happens, customers will automatically be seeing refunds applied to their bills.

Most recommended from 113 comments



cypherstream
MVM
join:2004-12-02
Reading, PA
·PenTeleData
ARRIS SB8200

2 recommendations

cypherstream

MVM

Providers need to join an alliance and rebel together

Customers and Providers are fed up with this. Time for all providers to join together and rebel against this. Get the American Cable Association, NCTA, Big boys like Comcast, DirecTV, Dish Network, etc.. to form an alliance.

Everyone should remove Viacom from their systems. What's viacom without a distributer. It would be a modern day Boston Tea Party. This would be a stance that content providers need to be more reasonable.

We need an alliance to finally help the consumer. I don't even care if the FCC has to step in. The FCC usually does more harm than good, but right now they need to investigate the real problem area's, not the multi service video providers.