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story category Viatalk Raises Prices Via 'Unfees'
95 cent hike placed in below the line charges...
(old news - 06:34PM Monday Jan 14 2008)
tags: prices · business · VoIP · ViaTalk
On the heels of the company losing their Better Business Bureau accreditation and last Friday's outage, VoIP provider Viatalk is informing customers via e-mail that they can expect fee increases on their bills. A growing trend among small and large VoIP operators alike, companies bury the cost of doing business in below the line fees, so they can raise prices without it impacting the advertised price. From the notification being sent to customers:
Due to increases in national regulatory fees, taxes, and related to delivering telecommunication services, effective January 2008, the enhanced 911 and cost recovery fees assessed monthly on your ViaTalk phone service will be increasing as outlined below. This fee helps ViaTalk recover costs associated with compliance with federal and state regulatory programs and the fees associated with them.

Enhanced 911 Fee - $1.48
Cost Recovery Fee - $1.97
User kuom explains why some ViaTalk customers are particularly annoyed:
Most ViaTalk customers have prepaid annual $199 service. Not too long ago $199 meant $199, but now it means $318, (60% more than the advertised price) or whatever the grand total is. ViaTalk started with $199 for a full year of unlimited service and then started adding more and more fees. While in the past they have added some fees only after a customer's annual contract has been completed, now they feel free to increase the price whenever they want to, despite having a prepaid annual unlimited contract.
In other words it's not just a fee increase, it's another fee increase in what was supposed to be a fixed, prepaid annual plan.

Related:
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  2. Comcast Offers 'Bare Bones' 768kbps VoIP Double Play
  3. U-Verse Voice Hits Madison
  4. Vonage Price Hike For Cheapest Plan
  5. FCC Doesn't Like Comcast's New Treatment of VoIP
  6. Consumer Advocates Embrace FCC's Latest Comcast Inquiry
  7. Comcast Denies Unfair VoIP Discrimination
  8. Verizon To Offer $5 Landline Service
Forums » Viatalk Raises Prices Via 'Unfees'
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davoice

join:2000-08-12
Saxapahaw, NC


1 edit

I'm moving to greener pastures

With this, I'm moving to greener pastures.

If I'm going to be stuck paying this much for service, it might as well come from a top-shelf provider.

Does anyone know of a carrier who can port in multiple numbers as virtual numbers, even if the number is a virtual number elsewhere already? I have my ViaTalk number plus I have Vonage service that I've had for almost 7 years which has 4 virtual numbers on it from all my moves.

}Davoice

Camelot One
Premium,MVM
join:2001-11-21
Sarasota, FL
clubs:
·VoicePulse

Re: I'm moving to greener pastures

said by davoice See Profile :

Does anyone know of a carrier who can port in multiple numbers as virtual numbers, even if the number is a virtual number elsewhere already? I have my ViaTalk number plus I have Vonage service that I've had for almost 7 years which has 4 virtual numbers on it from all my moves.

}Davoice
I had no trouble porting 3 numbers to VoicePulse.
--
Intel Quad Core QX6700 @3500Mhz/Asus P5N32-E SLI/4x 1024Mb Corsair/Seagate 750.10/PNY 7800GTs SLI/Silverstone 850W/Custom water cooler

Von

I agree, ViaTalk service is "Okay" but for the price now with these increase fees, I might as well move towards Vonage or AT&T callvantage and get a superior service for the price

r81984
Thread is
Premium
join:2001-11-14
St John'S, NL
·Cox HSI
·Insight Communicat..
·AT&T Midwest

Why are their government fees?

Why are VOIP companies being subjected to fees from the government just like POTS.

VOIP is an internet service. Are we going to see taxes on all internet services like AIM, email, and web servers?
--
»www.ryanoneill.us
guppy_fish
Premium
join:2003-12-09
Lakeland, FL
·Verizon FIOS
·ViaTalk

Re: Why are their government fees?

Viatalk is the poster child for VOIP which I nicked named the "maybe phone" and now, month to month its not even a deal compared to POTS

I went back to Verizon POTS, the have the freedom essentials package ( CID/CW/VM unlimited US/CA ), with the winback promotion ( 1 year ) it was 29 buck plus taxes.

No internet,routers, or QOS needed and it always works

Others have posted that Verizon is offering same package now for 15.99 in mailed post cards ...

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA

1 edit

Re: Why are their government fees?

No kidding, with these latest increases, my Verizon POTS service was actually cheaper by a buck.
xsiddalx

join:2005-03-11
Chicago, IL
·AT&T Yahoo
·AT&T DSL Service

said by guppy_fish See Profile :

Viatalk is the poster child for VOIP which I nicked named the "maybe phone" and now, month to month its not even a deal compared to POTS
The poster child is Vonage

No ones knows who viatalk is.

My 83 year old grandmother knows Vonage. Ask her about viatalk or voip for that matter.

Dominokat
"Hi"
Premium
join:2002-08-06
Boothbay, ME
clubs:
·RoadRunner Cable


2 edits
Most fees for POTs, Wireless, and VOIP are nothing to do with government fees. But rather, a creative way to charge more without advertising it. They can advertise 24.95 a month, but add 25 dollars in "taxes and fees" making the monthly bill much higher, and get way with it.
--
"Do, or do not.... There is no try." (Yoda)

r81984
Thread is
Premium
join:2001-11-14
St John'S, NL

Re: Why are their government fees?

So the fees they add in are not government mandate, but part of the actual cost of service.
--
»www.ryanoneill.us
TexasPlus

join:2004-06-16
Bedford, TX
·Millenicom
·ViaTalk
·RoadRunner Cable
·Comcast Formerly ..

Re: Why are their government fees?

said by r81984 See Profile :

So the fees they add in are not government mandate, but part of the actual cost of service.
Correct.
--
"The world is a book; those who do not travel read but a single page." -St. Augustine

esc0

@swbell.net

This is a cost for operating as a business. It's the same thing Sprint has been doing to all its customers. This expense should be covered by them the "company".

I been using QuantumVoice. I pay $19.99 a month and this includes taxes and all other fees. That's it. Check em out.

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA

1 edit

Re: Why are their government fees?

What other overhead would they like to itemize? How about workers comp fees? Or fire inspection fees. It's bull.

They just want to keep advertising $15 while charging 30% more.
fiberguy
My views are my own.
Premium
join:2005-05-20

Re: Why are their government fees?

said by Dogfather See Profile :

What other overhead would they like to itemize? How about workers comp fees? Or fire inspection fees. It's bull.

They just want to keep advertising $15 while charging 30% more.
Bla bla... two things.. 1) you guys need to get over this "they're charging me fees" BS.. because that's what it is. 2) There is a law that says how providers much itemize items on the bill.

To add to the post you replied to, the same can be said to POTS services.. they want to advertise their service as "X" price and not have to include the taxes.. it's all relevant.

The bottom line is that if the company/provider is to "pay the cost" don't think for one moment that it's not going into the monthly. In the end, what's the number at the "Please pay" amount line? THAT is where you must compare one provider to another.

I'm going to scream if I hear another person say they are being screwed for having to pay for a service. It's called life and we all play and pay in it. You don't want the fees? There's an easy option - DO NOT BUY. Go with out and live back int he caveman days.

Just as people ask for providers to "be reasonable" or "be fair" and not over do it to the customer, the SAME has to be said to the consumer. You work, you make money, so do not expect that you're going to get to keep it all and tell providers that YOU chose to purchase a service from that they want too much. You have a choice to say no.. not to mention, I STILL can't understand and get past ANYONE that has a cell phone who says their land line phone service is too much, voip or not. Cell phones REMAIN a premium and VERY expensive service... nothing has changed from day one. If the land line is too much money, they drop it and keep the over priced and expensive cell service... OR, if the land line is that important, drop the cell phone. Another option....? better one's self, get a better job, work another, and have more money so more things can be afforded... or, simply make some better personal decisions in life and cut out expenses in other parts of the budget..

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
·Cox HSI
·Verizon FIOS
·Cox VOIP
·ViaTalk
·RoadRunner Cable
·MegaPath
·Verizon west (ex G..
·Time Warner VOIP


4 edits

Re: Why are their government fees?

Blah blah blah, it would be easier to not buy if they weren't lying in their advertising. And WRONG, there is no such thing as a regulatory recovery tax just like there isn't a number portability tax, or you haven't used enough long distance tax, or any of these other bullcrap fees. For the bullcrap 9-1-1 fees, they're uniform to every line and should be included in the ADVERTISED cost of the service. How about when you buy gasoline, should you pay $.99 plus a bunch of itemized "fees" like the state standards inspection fee? Fire department inspection fee? Should the true price of the gallon of gas be buried in some line card in the office while the fake price is out on a sign on the street?

There is no Cost tax. There never was. Cost = overhead and is "recovered" by the total cost of the service, not in some itemized charge buried in a TOS. 9-1-1 is uniformly charged by the provider and by FCC mandate ALL lines have to have it. Include the cost in the advertised price. IOW, don't advertise the service is $15, when it's 20% higher. None of these items are taxes. All of these items are added at a flat rate.

People have a problem with a company who advertises the service at $10 when the real cost of the service is $14. If it's really $14, say it's $14.

And if they want to take an increase, have the balls to take the increase and advertise the new TOTAL higher price proudly all over their site. And stop blaming gov't as if it is some sort of new tax. All businesses are subject to the costs of regulation and taxation but telecom and the airlines are some of the few who use it as an excuse to defraud customers.
s13

join:2007-12-06
USA

said by fiberguy See Profile :

The bottom line is that if the company/provider is to "pay the cost" don't think for one moment that it's not going into the monthly. In the end, what's the number at the "Please pay" amount line? THAT is where you must compare one provider to another.
So where is this "please pay amount" advertised? Can we compare these numbers before ordering the service, or did you happen to overlook that minor detail?

said by fiberguy See Profile :

I'm going to scream if I hear another person say they are being screwed for having to pay for a service. It's called life and we all play and pay in it. You don't want the fees? There's an easy option - DO NOT BUY. Go with out and live back int he caveman days.
If you stretch any further you might qualify for the circus. Nobody is complaining that they "have to pay for a service," but rather the indefensible practice of sucking customers in with a low advertised rate only to have another $10-20 worth of gotchas show up on your first bill. How would you like if you went to the baseball stadium box office to get some $50 tix for your favorite team, only to have a $3 Stadium Cleanup Fee and a $3 Grass Maintenance Fee tacked onto each ticket? How would you like if you went to dinner and, instead of getting charged for what you ordered, you had a $3 Refrigeration Fee, a $3 Glass-Filling Fee, and $3 Visa/Mastercard Recovery Fee? Nothing wrong with this practice at all, right? You as a consumer are clearly WAY out of line to complain about these "unfees."
fiberguy
My views are my own.
Premium
join:2005-05-20

Re: Why are their government fees?

Get an education and learn how our society works.. either get with it or find another one to join.

And if you guys are going to be posting gripes, at least be accurate in them or continue to look a fool.

I've over looked NOTHING... you, however, are just like a small minority that look for any reason to bitch - then do.

Taxes.. they don't advertise the taxes as they vary.. fees? They are fees charged to the provider to provide the service and are ABSOLUTELY allowed to pass them on.

Try not to lump VOIP and POTS into two different categories here. It was said in another post that "X Voip company just wants their price to look better by not including the fees"... and? That makes it any different than what POTS does? There is this culture of people trying to rah rah for one side and then betch slap the other for doing the SAME THING.

The "fee" that you are charged on your bill is the same "fee" that when charged to the provide, will be charged to you and HAS been for YEARS... probably much longer than most people here were born.

I guess I should say.. welcome to adult hood.

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
·Cox HSI
·Verizon FIOS
·Cox VOIP
·ViaTalk
·RoadRunner Cable
·MegaPath
·Verizon west (ex G..
·Time Warner VOIP


2 edits

Re: Why are their government fees?

These aren't taxes, none of these are taxes. They are charges they CHOOSE to itemize. It is revenue just like the rest of the service revenue and covers these costs just like the rest of their operating overhead.

And no they don't vary by market. They are flat rate add-ons that they don't include in their advertising.

There is a big difference between somethink like a gov't levied sales tax or franchise fee which varies not only market to market but depends on the bill and these bullshit itemized charges.

If the service is $14, say it's $14. Don't say it's $10 in the advertising 'cause it's not.

If they're going to take a price increase fine, just do it and advertise it proudly. And if someone is under a contract, abide by the contract, don't INVENT fees or fee increases to circumvent contractual obligations.

You're right in that the fraction of these so-called fees that actually goes to cover this overhead was always paid by the provider, so anyone with a brain can tell it should be included in the TOTAL ADVERTISED price of the service. These costs ARE NOT NEW to the provider.

IOW, stop itemizing overhead. Stop lying in advertising about the cost of the service. Don't advertise for phoney comparisons that the service is $14 when it's actually $20 and ONLY because the provider decides that it's $20 because that is the PROFIT margin the provider wants and not because of some gov't mandated taxes.
fiberguy
My views are my own.
Premium
join:2005-05-20

Re: Why are their government fees?

What you say is one way to look at things. HOWEVER, and yes, I was right in what I said in my other posts, I don't expect them to lump things together to make it one price!

Why? Because the users here want the taxes lumped together as well... and it can't be done. Why? Simple.. advertising / marketing areas over lap. If you put an ad on TV or the Radio and called out a price all inclusive, then it's not going to be the same for my neighboring city who's tax is 1% more than mine.

Also, their phone service is priced at what they say. They are accessed additional fees to provide that service.. In my view, those fees passed on to the company in the part of doing business is NOT the 'true cost' of the service. The service is the service and shouldn't be factored in with what others are making them pay.

NOW, with that said, there ARE some fees that I DO NOT agree with.. VERIZON, can you hear me now? A fee for NOT having long distance? and, the ever so popular, 'do not publish me in any directory' for $2.95 a month.. (On a side note, if you ask me, it's time to do away with "the phone book"...
xsiddalx

join:2005-03-11
Chicago, IL
·AT&T Yahoo
·AT&T DSL Service

said by r81984 See Profile :

So the fees they add in are not government mandate, but part of the actual cost of service.
Nope. It's the same government mandate that any company deals with..income taxes, property taxes, employment compliance, gross receipts taxes, IRS audits, social security, etc...

Simpler answer, ask your local state and federal goverment.

They got you with the clause in your contract that allows for "surcharges" until someone successfully sues (IMO).

Feels like going into a local quickie mart and getting a surcharge for local property taxes after paying your 1.29 for your super pop or big bag of fritos.

Hey what the heck, they have more money than you, feel free to take em to court
xsiddalx

join:2005-03-11
Chicago, IL
·AT&T Yahoo
·AT&T DSL Service

said by r81984 See Profile :

Why are VOIP companies being subjected to fees from the government just like POTS.

VOIP is an internet service. Are we going to see taxes on all internet services like AIM, email, and web servers?
Maybe they aren't but they are looking for new sources of revenue.

Just maybe they are taking advantage of the contract you willingly signed that allowed them to add surcharges to your bill. The better business bureau will help you!

Their fees sound alot like.."the ceo needs an extra boat" or more realistically, "our collocation center has raised the cost of power".

It sounds like you opted into a contract that allowed them to increase the cost of your service without your ability to cancel.

Maybe it's time to call the BBR, if you didn't agree.
JasonWISP

join:2004-06-29

Do you want to be connected with the regular phone network? If the answer is yes, that means your phone conversations travel over to the PSTN. To receive e911 service, you must pay the fee. Otherwise, you could only do SIP to SIP based calling (which wouldn't ever leave the Internet).

n1zuk
sweating with the oldies
Premium
join:2001-10-24
South Burlington, VT

Good timing?

After this weekend's outage, one would think that they would of waited for a better time to announce this...
--
New to Forum Life? Click here and learn.

cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
·Verizon FIOS

Re: Good timing?

I thought the exact thing when I saw the e-mail this morning. But then I thought, well, you've already pissed off a good number of customers, why not keep them pissed off for a little longer as oppose to letting them recover then pissing them off entirely again.
quatrix

join:2005-02-11
Davie, FL

Wording

The note says "Due to increases in national regulatory fees, taxes, and related to delivering telecommunication services...". Are you saying they're flat-out lying and there were no increases in national regulatory fees?

Dominokat
"Hi"
Premium
join:2002-08-06
Boothbay, ME
clubs:
·RoadRunner Cable

Re: Wording

said by quatrix See Profile :

The note says "Due to increases in national regulatory fees, taxes, and related to delivering telecommunication services...". Are you saying they're flat-out lying and there were no increases in national regulatory fees?
Do you believe everything you read from the incumbent telephone companies???
I sure don't.
--
"Do, or do not.... There is no try." (Yoda)
xsiddalx

join:2005-03-11
Chicago, IL
·AT&T Yahoo
·AT&T DSL Service

Re: Wording

said by Dominokat See Profile :

said by quatrix See Profile :

The note says "Due to increases in national regulatory fees, taxes, and related to delivering telecommunication services...". Are you saying they're flat-out lying and there were no increases in national regulatory fees?
Do you believe everything you read from the incumbent telephone companies???
I sure don't.
Are you suggesting ViaTalk is an incumbent telephone company? If they are please disclose!

Do you know what an "incumbent telephone company" is?
quatrix

join:2005-02-11
Davie, FL
I believe that if they falsely claimed increased national regulatory fees, they would be busted by the federal government.
xsiddalx

join:2005-03-11
Chicago, IL
·AT&T Yahoo
·AT&T DSL Service

said by quatrix See Profile :

The note says "Due to increases in national regulatory fees, taxes, and related to delivering telecommunication services...". Are you saying they're flat-out lying and there were no increases in national regulatory fees?
I am guessing it is possible. Also likely salaries increased and power bills increased.

Shouldn't they add those?
Windogg

join:2002-07-24
Cambridge, MA


1 edit
said by quatrix See Profile :

The note says "Due to increases in national regulatory fees, taxes, and related to delivering telecommunication services...". Are you saying they're flat-out lying and there were no increases in national regulatory fees?
They are probably not lying but there is still dishonesty. It's a hidden fee hike that some industries are allowed to get away with and consumer need to start voting with their wallets by walking away from such deception. Companies are taking their cost of doing business and rolling them into official sounding charges used to pad profit or negate teaser rates.

Imagine this:
You finance a car for 20 months at $500 per month (example used for simple math).
Based on this, it is assumed that you will pay the bank $10,000 over the course of the loan.
Suddenly you get a monthly charge for "Legal Document Transfer Fee" which is used to "defray the cost of delivering required legal documents through the postal system."
In other words, they are charging you for mailing you the monthly statement.
A few months later, that fee is hiked $2 due to "an increase in costs associated with transfer of legal documents"
Basically there was a hike in the cost of postage.

I am a proponent of "bottom line pricing" where the price you see include all fees, taxes, and charges associated with a sale. Years ago I dropped Speakeasy DSL because their "regulatory complaince fees" totaled 9% of the already high price. I've been with LBDSL for 3 years now and love their bottom line price. No surprises when the bill comes.

CyberSultan
Premium
join:2006-07-20

Minor News Correction

Karl, just a small correction to your title:

"Viatalk Raises Prices Via 'Unfees'
$3.45 hike placed in below the line charges..."

It really is a $0.95 hike to the $2.50 they were already charging.
B
Premium,MVM
join:2000-10-28

Re: Minor News Correction

Probably.... but we don't really know that for sure. Not to mention this separate new (?) USF fee you just found.

-- B
--
In a realm outside causality and function

See 8 replies to this post
pules

join:2001-01-10
Los Angeles, CA
·Comcast Formerly ..
·Verizon BroadbandA..
·ViaTalk

I'm so torn!!!

This Thursday will be the last day of my 14 day trial. So far, the service has been okay. Not greatest, but not bad either. I think for the most part, the bad has had to do with my crappy router at home and the fact we like to have our cake and eat it too (VOIP plus bit torrent plus stream) Can't wait til FIOS serves my area.

We tried the whole no "land line" approach, but having to use anytime mins for 800 numbers just blows, not to mention the disconnects.

I think I'm gonna stick with the service. (lets see how I feel in couple of months and after a router upgrade)

davoice

join:2000-08-12
Saxapahaw, NC

Re: I'm so torn!!!

If 800#'s are your main concern, why not use Skype or MagicJack?

}Davoice

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA

3 edits

G'Bye

Sorry ViaTalk. This was the wrong thing to do at the wrong time.

I just called and cancelled. They didn't even ask why (they probably know). At least they aren't like the rude f*ckers at Vonage who yell at you if you dare try to cancel.
slow_move

join:2002-01-03
Coram, NY

More "fees"

Wow, now ViaTalk charges more in fees than magicjack charges for phone service. It is too bad that they can’t be straight forward. This is one reason I really dislike Verizon. These companies should just raise their prices and then show us a breakdown of how they account for the money if they like. But this is just not honest. Taxes are one area that may be separated, but “gastrointestinal recovery fees” have no place in this country. I guess my time with ViaTalk will be up when my contract ends.

nixie21
Premium
join:2004-08-19
Harrington Park, NJ

Re: More "fees"

Who will you go to from Viatalk? I have always been happy with them so I am afraid to change...

Bluethunder
Thunder PC

join:1999-12-05
Duncan, SC
·Charter Pipeline
·ViaTalk
·PHONE POWER

Re: More "fees"

said by nixie21 See Profile :

Who will you go to from Viatalk? I have always been happy with them so I am afraid to change...
If you're happy with them, why change?

esc0

@swbell.net
Give these guys a try »www.quantumvoice.com/.

I use to be with VT about a year ago and I am glad I left. I pay $19.99 a month and that's with taxes and all other fees included.

hayabusa3303
Over 200 mph
Premium
join:2005-06-29
clubs:
·QuantumVoice
·AT&T Southeast
·RoadRunner Cable

Re: More "fees"

said by esc0 :

Give these guys a try »www.quantumvoice.com/.

Agreed quantumvoice is excellent and excellent company, and tech support is fast even with email.
rradina

join:2000-08-08
Chesterfield, MO
·Charter Pipeline

That isn't the way dishonest sales tactics marketing works.

I work in the wholesale/retail industry and we provide a dizzying array of fees and "feel good" credits on our invoices so that the line item price of the product is as cheap as possible. Why? Marketing! How many times have you started to make an on-line purchase from a fringe merchant you thought was the cheapest until you found out that after exorbitant shipping and handling fees, they are as expensive or more expensive than a more popular merchant?

Marketing baby. That's what it's all about. Make the sale, get your percentage, life is good.
TexasPlus

join:2004-06-16
Bedford, TX
·Millenicom
·ViaTalk
·RoadRunner Cable
·Comcast Formerly ..

Once Promising VOIP Company Headed in the Wrong Direction.

Change the company name, change wireless to VOIP, slide the decimal point over a few places, and this same story could be about ViaTalk next year.

Sprint Looks to Slice

By Scott Moritz
Senior Writer
1/14/2008 5:10 PM EST

Sprint is swinging the ax as wireless subscribers flee in large numbers.

The No. 3 mobile phone service is preparing to cut "thousands" of employees, according to a report in The Wall Street Journal that cites people familiar with the plan.

The news comes just three days after TheStreet.com first reported that Sprint lost more than 500,000 wireless customers in the fourth quarter.

A Sprint representative declined to comment.

The Reston, Va., telco has confounded investors, who have watched the company spiral downward the past two years amid a robust wireless market.

»www.thestreet.com/pf/newsanalysi···630.html
--
"The world is a book; those who do not travel read but a single page." -St. Augustine
Asmodeus

join:2004-05-26
Spring Valley, CA

This is inexcusable...

These types of shady and dishonest billing practices should be illegal across the board.
larrycost

join:2002-01-28
Loveland, CO

Re: This is inexcusable...

Agree!

esc0

@swbell.net
I agree. But how many times has this happened and our politicians do nothing for us? They are all in it too. They just turn the cheek and get big kickbacks.

no_one

@QWEST.NET

My POTS is still not cheaper

So they are still cheaper than a second pots line with more features. A second pots line for me Qwest unlimited US ld would be around 45 after taxes without caller ID or voicemail. Maybe I should move to Verizon land where they give everything away according to posters here. I do have a two year contract price. Still their monthly rate would still be cheaper.
Plus somehow I was online with the phone during the last outage. Checked calls logs and my wife had made calls during the outage. Plus no complaints from her. Maybe Level3 likes me.

kyler13
Is your fiber grounded?

join:2006-12-12
Arnold, MD

Re: My POTS is still not cheaper

Don't be fooled. It's not cheaper in Verizon land. The teaser rates will just default to the ridiculously overpriced landline rates after the initial discount period. It's hard to blame the phone company. Here, my POTS bill before I switched to VT was about 60% fees/surcharges/taxes. That's right. It more than doubled my bill (not including any long distance). Ridiculous. Sadly enough, the actual monthly service rate itself is cheaper than VT.

espaeth
Digital Plumber
Premium,MVM
join:2001-04-21
Minneapolis, MN

$3.45 (new fees) - $2.50 (existing fees) = $0.95 hike

It would be helpful if the news item actually included the correct math.

I find it interesting that people are canceling over $11.40/year.

See 7 replies to this post

esc0

@swbell.net

Other Choices

I would recommend the following companies below to anyone.
I use QuantumVoice and my dad uses CallCentric. Both services are great.

»www.quantumvoice.com/

»www.callcentric.com/
B
Premium,MVM
join:2000-10-28

Re: Other Choices

You've plugged QuantumVoice three times in this thread. Why? It comes off as spammy.

-- B
--
In a realm outside causality and function
travelguy

join:1999-09-03
Santa Fe, NM

I call BS...

I'm not aware of any increases in "national regulatory fees" or taxes...

koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs:
·Shoreham Telephone
·ViaTalk
·surpasshosting


2 edits

Reporting

Great that this is reported, but you missed the story. Most ViaTalk customers have prepaid annual $199 service. Not too long ago $199 meant $199, but now it means $318, (60% more than the advertised price) or whatever the grand total is. ViaTalk started with $199 for a full year of unlimited service and then started adding more and more fees. While in the past they have added some fees only after a customer's annual contract has been completed, now they feel free to increase the price whenever they want to, despite having a prepaid annual unlimited contract.

So that's the real story. It's not just a fee increase, it's another fee increase in what was supposed to be a fixed, prepaid annual plan. We paid upfront - and then they charge more each month. On top of that we pay $2 / month if we want customer support to actually answer the phone. Anyone who isn't already a VT customer should be told that right up front in the article.
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morbo
Complete Your Transaction

join:2002-01-22
00000
clubs:

Re: Reporting

didn't you know that the price was going to increase? $199 for a year of unlimited service just is too good of a deal, right?

VIATALK

@verizon.net

ViaTalk's Extra Monthly Fees

  
I am a Viatalk subscriber too with two ViaTalk accounts. Sure it's unfair to be hit with extra unexpected monthly fees after you have paid in full up front. This will be my last year of their service! I will also tell all of my friends who have joined ViaTalk upon my recommendations to to not renew it once their subscription ends. There is a better and cheaper alternative! Get two extra services that are totally free, and buy yourself a little gadget called MagicJack. This is completely new service and it only costs $40 for the first year and $20 for renewals annually. Now program the Magic Jack to forward the calls into IPKall, and IPKall should be registered with Free World Dialup. Now you have a $20 per year of unlimited calling each year without the hassles, and it is the cheapest VOIP service on earth that lets you call all over USA and Canada. Send more of Magic Jacks to all of your friends overseas, and don't pay for phone cards or long distance calls overseas. One thing, it works only with fast internet like DSL or Broadband. So make sure there's one at the end where you will be sending the Magic Jack. I just sent 10 Magic Jacks to my friends in another country! These little gadgets can also be used from Net Cafes if the person does not have any access to DSL. Again, this is the cheapest and good VOIP service. A $20 per year is not a big risk at all. Enjoy!

ViaTalk User

@verizon.net

Re: Reporting

I'm a Viatalk subscriber too with two ViaTalk accounts. Sure it's unfair to be hit with extra unexpected monthly fees after you have paid in full up front. This will be my last year of their service! I will also tell all of my friends who have joined ViaTalk upon my recommendations to to not renew it once their subscription ends. There is a better and cheaper alternative! Get two extra services that are totally free, and buy yourself a little gadget called MagicJack. This is completely new service and it only costs $40 for the first year and $20 for renewals annually. Now program the Magic Jack to forward the calls into IPKall, and IPKall should be registered with Free World Dialup. Now you have a $20 per year of unlimited calling each year without the hassles, and it is the cheapest VOIP service on earth that lets you call all over USA and Canada. Send more of Magic Jacks to all of your friends overseas, and don't pay for phone cards or long distance calls overseas. One thing, it works only with fast internet like DSL or Broadband. So make sure there's one at the end where you will be sending the Magic Jack. I just sent 10 Magic Jacks to my friends in another country! These little gadgets can also be used from Net Cafes if the person does not have any access to DSL. Again, this is the cheapest and good VOIP service. A $20 per year is not a big risk at all. Enjoy!

McEton

@comcast.net

FCC fees on VOIP

OMG! Wake up. FCC fees for e911 have been around for years. Not until the GPS e911 was added to Mobile phones was e911 introduced. Getting added to VOIP is just because the e911 operators have to get paid too and only right that the people with phones pay for its usage. Do you want e911 to go offshore to get free service? I can see it now "I need an ambulace at my house. Please HELP. ching chang chong dweep glip click clang buzzzzzz".
xsiddalx

join:2005-03-11
Chicago, IL
·AT&T Yahoo
·AT&T DSL Service

Re: FCC fees on VOIP

said by McEton :

OMG! Wake up. FCC fees for e911 have been around for years. Not until the GPS e911 was added to Mobile phones was e911 introduced. Getting added to VOIP is just because the e911 operators have to get paid too and only right that the people with phones pay for its usage. Do you want e911 to go offshore to get free service? I can see it now "I need an ambulace at my house. Please HELP. ching chang chong dweep glip click clang buzzzzzz".
Is there an actual fee for e911 by the FCC?
qworster

join:2001-11-25
Los Angeles, CA

If you have Sprint PCS...

If you have Sprint PCS, you can get unlimited long distance and local toll on your POTS line for $15.00 a month. You have to call them and ask for it, however as it's not advertised.

jimbo48

join:2000-11-17
Hayward, CA
·AT&T DSL Service
·EarthLink

Re: If you have Sprint PCS...

Thanks for the information but one nagging question comes to mind. How is a consumer to "know" that a provider offers something if it isn't presented as a product, offering or rate?
I've had Sprint PCS for a while now and I've never seen, heard or been offered POTS service.
They do want me desperately to upgrade my cellphones(4) so that they can cancel my current contract and stick me with a more expensive one that delivers less minutes.
qworster

join:2001-11-25
Los Angeles, CA

I think I read it here some time ago.

Sprint doesn't advertise it probably because they want to stick you with more expensive POTS long distance service as well. When I called to ask about it, the CSR knew about it and set me up on the spot.

dot_null
Premium
join:2004-06-28
Kennesaw, GA
·Callcentric
·Comcast
·VoiceStick
·AT&T Southeast

Considering Leaving

Oh well, I suppose this is the straw that broke the proverbial camel's back.

At this point, I'm considering just porting my Viatalk number to T-Mobile To Go prepaid. It's $100 for the first year (includes 1000 minutes) and $10 for each subsequent year. I infrequently use the home phone anyway, so no big loss.

I have a SIM pack and an unlocked phone here so there wouldn't be any extra equipment costs. I am seriously considering this option.
kieranmullen
Premium
join:2005-12-12
Portland, OR
clubs:
·Gizmo5
·Skype
·Vitelity VOIP
·magicjack.com
·Verizon FIOS
·Vonage
·ViaTalk
·VoicePulse
·BroadVoice

Re: Considering Leaving

Virgin mobiles is $15 every 3 months if by credit card and the money you prepay never expires, it rolls over.

KM

said by dot_null See Profile :

Oh well, I suppose this is the straw that broke the proverbial camel's back.

At this point, I'm considering just porting my Viatalk number to T-Mobile To Go prepaid. It's $100 for the first year (includes 1000 minutes) and $10 for each subsequent year. I infrequently use the home phone anyway, so no big loss.

I have a SIM pack and an unlocked phone here so there wouldn't be any extra equipment costs. I am seriously considering this option.

dot_null
Premium
join:2004-06-28
Kennesaw, GA
·Callcentric
·Comcast
·VoiceStick
·AT&T Southeast

Re: Considering Leaving

T-Mobile To Go is a better value for me because after the initial $100 topup you only have to add one $10 card per year to roll over all of the minutes and keep the service active. Around the second year, T-Mobile To Go is cheaper with regard to minimum topup required to keep service active.

T-Mobile also allows some roaming on their prepaid service, while Virgin Mobile (a Sprint MVNO) is limited to Sprint's native coverage.

I do appreciate the suggestion though.
pl1

join:2004-12-09
Boston, MA

said by dot_null See Profile :

At this point, I'm considering just porting my Viatalk number to T-Mobile To Go prepaid. It's $100 for the first year (includes 1000 minutes) and $10 for each subsequent year. I infrequently use the home phone anyway, so no big loss.
I have the T-Mobile pre-pay plan. I purchased my own Moto Razr and swapped in the sim card from the cheapie phone in the package. I never got 1000 min free (I think it was a $25 credit), but, once you spend $100, anything you refill it with after that is good for one year. I usually refill it on-line with $50 every few months or so. At $.10 per min, it's great for people who do not use the cell phone all that much, since there are no monthly fees.

dot_null
Premium
join:2004-06-28
Kennesaw, GA

Re: Considering Leaving

It is an excellent plan! I have 3 T-Mobile prepaid accounts already and wouldn't have any qualms about adding another. T-Mobile's porting department is top notch, so I don't think porting my Viatalk number would be an issue.
Mannus
Premium
join:2005-10-25
Fort Wayne, IN

Here's an interesting article I found related to this subjec

»www.msnbc.msn.com/id/22342090/pa···ontinued

CylonRed
Premium,MVM
join:2000-07-06
Bloom County
·Speakeasy

I could never figure out why...

everyone thought that this would not happen - been saying it all long. I don't get why people think it is so cheap for a company to pay for the hardware/bandwidth/systems needed to run a VOIP and offer super cheap prices and 'free' long distance.... And it looks like they can't for the long haul. They can't afford people to get pissed and cancel their service so they go the fee route and folks are surprised and I don;t know why folks are the least bit surprised...
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Brian

Free health care is 100% a misnomer - it is not free and never will be free.
Forums » Viatalk Raises Prices Via 'Unfees'page: 1 · 2


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