  skeechanAi OtsukaholicPremium
join:2012-01-26
AA169|170
kudos:2
 ·Cox HSI
 ·Clear Wireless
| You have to bring in a body to change a Cox account My neighbor went through hell trying to get his wife's name off an account. She ended up having to show up to the main Cox office in person with him before they would finally do it.
Meanwhile I wonder if this act by his wife would be actionable. | |
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 | cramer
join:2007-04-10
Raleigh, NC
kudos:7 | Re: You have to bring in a body to change a Cox account said by skeechan:Meanwhile I wonder if this act by his wife would be actionable. It is, and will burn her seriously in the divorce. (At least in the US, who knows in Cananada) | |
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| | | | Re: You have to bring in a body to change a Cox account in the US depends on the state, lawyers and the Judge. She could easily say she was shutting off the services, and he was aware of it. | |
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 rjbrakePremium
join:2010-06-19
Petawawa, ON | This guy is a moron. That's what you get for using ISP email. | |
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1 edit | Re: This guy is a moron. Yup. Blame the OP. That's the solution.
Edit: Sorry, forgot the /s tag. | |
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| rjbrakePremium
join:2010-06-19
Petawawa, ON | yup. | |
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| | sounds like a case of spite Women really are truly evil. | |
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| |  baineschile2600 ways to livePremium
join:2008-05-10
Sterling Heights, MI | Re: sounds like a case of spite clever girl | |
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| | | | Interesting response.  | |
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| |  Simba7I Void Warranties
join:2003-03-24
Billings, MT | LOL.. I've seen that before..
xkcd? | |
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| | | | | Re: sounds like a case of spite said by Simba7:LOL.. I've seen that before..
xkcd?
that particular picture predates xkcd by a lot, but definitely fits thematically with their regular content. | |
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|  Dude111An Awesome DudePremium
join:2003-08-04
USA
kudos:11 | Yea they can be...... Feel bad for the guy! | |
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|  BF69Premium
join:2004-07-28
Camden, TN | This is why some of them mysteriously drown in bathtubs. | |
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| | Don't see how that could not be Vidéotron's fault here When you have a primary account holder, adding someone else so they can control transactions too should not mean they can take over anytime they want. That's a pretty blatant problem with their policy. It was his wife after all. This shouldn't be uncommon.
The fact that they required identification for adding this 2nd person but not for kicking out the primary is ridiculous. And that they refuse to resolve the situation after the fact is nothing less than shitting all over your customer.
A 2nd user should NEVER be able to boot out a primary user without authorization. This goes against security common sense (or a death certificate). If I decide to make a joint account with someone, do you honestly think a bank will let one of the two parties kick out the other and claim the account? Hell no! They'd be held legally responsible for this. And Vidéotron is in a worse position here since they booted the primary account holder.
I support this man to sue both Vidéotron in small claims court and go after his ex-wife for fraud. He should probably talk to his divorce lawyer about this, there might be a possibility of criminal charges being raised by this act. I quote (Wikipedia) 'In criminal law, a fraud is an intentional deception made for personal gain or to damage another individual'. This seems to fit the bill in both accounts but I guess it depends on what she told Vidéotron to get him booted.
So if I were him, I'd be pursuing: 1 - A CRTC complaint, 2 - A lawsuit against Vidéotron and 3 - A police complaint to have his wife indicted for fraud. | |
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Simba7I Void Warranties
join:2003-03-24
Billings, MT
1 edit | So.. If you put a "secondary" account holder on your account, they can do anything to the "primary" account holder's account?
Wow. | |
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| | | Re: So.. Yes. That is the same way in the US as well. They tell you that up front when you add the person to the account. They can shut off services, add services and what ever else they want. | |
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|  DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:78
 ·DIRECTV
 ·AT&T Midwest
 ·magicjack.com
·Google Voice
·AT&T Southwest
| Re: So, let me get this straight... said by Nightfall:A man opens an account. This guy also adds his wife to the account, which makes sense. His wife has full access to the account as a result. Then, his wife felt the need to cancel the account since they are going through a messy divorce. The man, who is pissed off that his account was removed and all his emails deleted as a result, calls customer care to complain. The customer care rep said that "something happened" but didn't explain.
I guess the only issue I see here is that his wife was a vindictive spouse.
Did the man give her access to the account? Yes
Did the woman have access to delete everything since she was on the account? Yes
Was the account deleted by someone who didn't have access? No
Seems like a pretty open and shut case to me. If I was him, I would go back and ask for the account to be reopened and his email account restored. Oh, and don't add the soon to be ex-spouse to the account as well.
Problem solved.
+1 and I agree. It sucks, we see it here as well. Had one lady that chewed on me and my contacts because her ex husband killed the account. Cost her a $250 ETF. She hit the roof but guess what?!?!? She left him in charge of the account while the funds were coming out of her bank account.
long story short, karl's article just explains the problem with having joint accounts. If it can happen here, what happens when it's a bank account?
I wish my life lessons where that cheap!
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If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
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| | | emails will NOT be restored as once they are deleted they are deleted generally.
and 2- did you see the part where the call he posted on YouTube was edited by HIM. | |
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| |  NightfallMy Goal Is To Deny YoursPremium,MVM
join:2001-08-03
Grand Rapids, MI
·Comcast
·Callcentric
 ·Site5.com
| Re: So, let me get this straight... said by 25139889:emails will NOT be restored as once they are deleted they are deleted generally.
and 2- did you see the part where the call he posted on YouTube was edited by HIM.
Most organizations backup their email stores for restoration in specific cases like this. I have seen this happen a couple times when I worked in the ISP business.
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My domain - Nightfall.net | |
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| | Not the ISP's Problem This is not the ISP's problem, it's his problem. He added her to the account and she then used the authority to delete the account. It's not the ISP's job to play referee in this situation. It's also not their job to keep backups of everything just in case the evil bitch does this kind of thing.
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I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company. | |
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| | | Re: Not the ISP's Problem He sues her for lost income & reputation with his employer and clients. Maybe in the amount of her share of the divorce settlement + his costs + punitive damages. | |
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| | | | Re: Not the ISP's Problem He would have to prove there was an actual loss.
Everyone who has ever worked in support has heard the "I am losing (insert exaggerated amount here) per hour because (insert some service here) is down."
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I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company. | |
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| | | | | Re: Not the ISP's Problem Sounds to me like your idea of "Support services " as well as many others is in dire need of an attitude adjustment. People in support tend to forget all to easily is that the customer is the one paying for services(and yes support). The attitude of "I don't give a rats ass if your service is down" is all to common.
When I was working for a living and needed access to the internet I could be DOA if I didn't have it to finalize details on multimillion dollar purchases-yes no typo multi million dollars. I've heard of so many lame ass excuses for service interruptions from people who are nothing but script monkeys it was pathetic. It's not a personal attack on any person as it is a observation/condemnation on how the idea of support has fallen to a very low level of importance in corporate America. | |
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| |  tshirtPremium,MVM
join:2004-07-11
Snohomish, WA
kudos:3
·Comcast
| said by MaynardKrebs:He sues her for lost income & reputation with his employer and clients. Maybe in the amount of her share of the divorce settlement + his costs + punitive damages.
We don't know enough to reach that conclusion.
Suppose part of the divorice is about his use of the internet account for porn, she could then argue she thought it might save the marriage by cutting off the account (or at least his access) and delete ALL mail unseen.
She would be wrong but had legal access to attempt this and(in most states) have legal power to act on his behalf and well as her own. | |
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| | | | Re: Not the ISP's Problem Oh how I don't miss residential service. I used to get calls from angry husbands/wifes wanting to pay us to spy on the other spouse. They were always pissed when we told them no thanks. Sometimes they would have their lawyer call back and try and bully their way into getting the info.
No Subpoena or CALEA warrant = SOL. We won't waste our time no matter who you are.
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I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company. | |
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 stray
join:2000-01-16
Warren, NJ | Reason #99 Yet another reason never to use your ISP for your email account, the number one reason being that it makes things hard when you're switching ISPs, whether you're getting a divorce or just a better deal elsewhere on internet service.
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V-Rtifacts - When Virtual Reality Was More Than Virtual | |
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|  AVDRespice, Adspice, ProspicePremium
join:2003-02-06
Onion, NJ
kudos:1 | Re: Reason #99?? said by stray:Yet another reason never to use your ISP for your email account, the number one reason being that it makes things hard when you're switching ISPs, whether you're getting a divorce or just a better deal elsewhere on internet service.
you mean reason #1 and #2 (though not necessarily in that order)
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--Standard disclaimers apply.-- | |
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|  Rogue WolfReally Ties The Room Together
join:2003-08-12
Troy, NY | Re: Reason #99 I dunno, seems more like reason #99 to me not to get married.
Did you know that marriage is the number-one factor in divorce?!
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I may have been born yesterday, but I've spent all afternoon downtown. | |
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| | Videotron to blame? I work for the call center of another ISP in Canada
as a supervisor and if the primary account holder
is not on the phone we cannot cancel an account
even if the caller validated the security of the
account or if they were authorized to make
changes. They can make upgrades on the plan,
remove and add services, just as long as it
doesn't mean a contract or a cancellation. So
Videotron policies don't seem right to me (if those
are the policies and not an error), I would read
the ToS if I were him to see what is their policy. | |
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