Vonage Jacks Up Fees On Users
Your below-the-line price just went up a buck...
Several users have written in to note that Vonage is jacking up several fees for their VoIP customers. An e-mail sent to users informs them that the company's monthly "Emergency 911 and Information Services Fee" has been increased from $1.49 to $1.99. With the hike they're apparently including unlimited 411 calls, for all four of you who still use 411 instead of Google when at home looking for information.
The company also raised their "Regulatory, Compliance and Intellectual Property Fee" from $1.49 to $1.99. Like all "regulatory recovery" fees, this fee is pure nonsense: a vague, non-government mandated fee that allows carriers to raise prices with below the line fees that don't show up in the advertised price. By giving it a vaguely governmental-sounding name, carriers can subsequently infer that Uncle Sam is to blame for higher prices -- not the carrier.
"These under the line price increases have now pushed me to look around at other providers," says one user who has been with Vonage since 2005.