  Duramax08A Challenger AppearsPremium
join:2008-08-03
San Antonio, TX | awwww poor baby. must not like hearing from their customers. now if you are a stockholder, thats a different story......
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I heart my unreliable internet by clear. | |
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 | | | Re: awwww yah but not unless you own enough shares to actually mean something. | |
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| | pandoraPremium
join:2001-06-01
Outland
kudos:1 Reviews:
 ·ooma
·Google Voice
·Future Nine Corp..
 ·Comcast
1 edit |  Re: awwww
After you indicate going to another company, it is very reasonable for a CEO (or his office) to tell you to stop writing. He essentially declared himself a non-customer, after being a pushy customer (two things no CEO needs to spend time on IMO).
On Sprint he can join the legions who keep trying to milk customer service for freebies. He'll feel right at home.
BTW: I'm a former AT&T customer, who didn't feel the need to write a letter or shoot an email prior to, during or after departure to the AT&T CEO. I also haven't asked Sprint for any freebies, just the discount I qualified for at the time. Personally I'm fed up by people who appear to have poor manners (such as Giorgio Galante from the linked story) who on alternating emails demand freebies, then threaten to depart. My hope is he isn't on Sprint too long, IMO nobody needs a customer like that. I guess somehow this is news.
In the meantime, Karl has missed a great story about the FTC wanting to expand copyright to protect "old" media. You see hyper text linking (the stuff the "web" is based on), results in people linking to stories published in the old media. The old media just doesn't like this web, but somehow demands to be on it, if only the government would fix it by taxing people who link or visit their stuff and give them better protection via new enhanced copyright. Story at - »www.nypost.com/p/news/opinion/op···80CVcQ7M my favorite is "proprietary facts" where a news organization may actually claim to own facts. Who owns facts? How can a fact by copyrighted?
Story snip follows: Instead, the FTC staff declares defeat in the search for business models so it may explore many government interventions, including:
* Expanding copyright law and restricting the doctrine of fair comment to benefit legacy publishers.
* Granting antitrust exemptions to allow publishers to collude on pricing to consumers and to business partners.
* Giving news organizations tax exemptions.
* Subsidizing news organizations by increasing government funding to public broadcasting; establishing an AmeriCorps to pay reporters; giving news companies tax credits for employing journalists; creating a national fund for local news, and giving the press an increased postal subsidy.
To its credit, the FTC does ask how to pay for all this. So the staffers speculated about what I'll dub the iPad tax -- a 5 percent surcharge on consumer electronics to raise $4 billion for news. They also consider a tax on broadcast spectrum and even on advertising.
Most dangerous of all, the FTC considers a doctrine of "proprietary facts," as if anyone should gain the right to restrict the flow of information just as the information is opening it up. Copyright law protects the presentation of news but no one owns facts -- and if anyone did, you could be forbidden from sharing them. How does that serve free speech? --
"People demand freedom of speech as a compensation for the freedom of thought which they seldom use." | |
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| | | | | Re: awwww Why do I get the feeling Pandora thinks he's better then everybody? | |
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|  DarkLogixPremium
join:2008-10-23
Baytown, TX
kudos:3 | Everyone email him
rs2982@att.com | |
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| | wjkish
join:2010-06-03
Grimsby, ON | Re: awwww none of them serve a better purpose than fermented excriment... wouldn't it be nice if they acutally gave a crap | |
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| | | said by Duramax08:poor baby. must not like hearing from their customers. now if you are a stockholder, thats a different story...... whts the email
i r has email bomber :P | |
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| | | if you are on ATT you all should thank him for screwing you over if you use a smartphone device.
lucky for me i am verizon and only use a simple cell phone with data disabled. | |
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| | | WhatNowPremium
join:2009-05-06
Charlotte, NC
1 edit | Re: awwww DarkLogix
join:2008-10-23
Baytown, TX Everyone email him
rs2982@att.com
This was posted in the third post use it. | |
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| | | | | | Re: awwww Thanks will make sure to email him, would love to see what reply I will get. | |
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|  elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand
 ·Cybersurf Intern..
| said by Duramax08:poor baby. must not like hearing from their customers. now if you are a stockholder, thats a different story...... No if you are a INSTITUTIONAL stockholder, they don't want to talk to the moms and pops that hold stock.
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Jake: "Four fried chickens, and a coke" Elwood: "And some dry white toast, pleas | |
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| | another reason on why to leave ATT and tell them where they can put their iPhone at. | |
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| | | Re: another reason said by hottboiinnc:on why to leave ATT and tell them where they can put their iPhone at. Anyone burdened by their horrible evil iPhone can put it in my hands 
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dream your dreams with open eyes and make them come true... | |
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| | Reviews:
·WOW Internet and..
| Re: another reason and then you can have the nice cap that everyone is getting now. well new customers for now anyway. i'm sure that ATT will find away to change that though.
And why support a company that is like ATT to start off with?
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www.twopugsbrand.com Kosher, Vegan, and Organic Certified Dog and Cat treats/foods and other products! | |
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| | | |
 PToN
join:2001-10-04
Houston, TX | Spam, black list He could have just marked the email as spam or black listed it, instead of being a jackass on the customer's face (not like they care about customers).
Reminds me of a really bad experience i had with U-Verse (no service for 2 weeks) and after asking several times to get it fixed and get compensation for downtime, they just transferred me to the "termination department". When you make $3B in profits you wont mind losing a few hundred customers. | |
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pnolte
join:1999-10-21
Chino, CA | email address Maybe someone has that email address and would like to share. I wouldn't mind telling him how his service sucked when I had it. | |
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|  exocet_cmYou delete it, I'll find itPremium
join:2003-03-23
New Orleans, LA
kudos:2 | Re: email address said by pnolte:Maybe someone has that email address and would like to share. I wouldn't mind telling him how his service sucked when I had it. Yes, please post the e-mail address. Last time I checked e-mail addresses weren't private.
--
"I have measured out my life with coffee spoons..." - T.S Eliot
"I have often regretted my speech, never my silence." - Publilius Syrus
Ma blog: »www.johndball.com | |
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| |  ropeguruPremium
join:2001-01-25
Mechanicsville, VA | Re: email address said by exocet_cm:said by pnolte:Maybe someone has that email address and would like to share. I wouldn't mind telling him how his service sucked when I had it. Yes, please post the e-mail address. Last time I checked e-mail addresses weren't private. And if they are meant to be, don't allow external emails in for that address. | |
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| | | exocet_cmYou delete it, I'll find itPremium
join:2003-03-23
New Orleans, LA
kudos:2 | Re: email address said by ropeguru:said by exocet_cm:said by pnolte:Maybe someone has that email address and would like to share. I wouldn't mind telling him how his service sucked when I had it. Yes, please post the e-mail address. Last time I checked e-mail addresses weren't private. And if they are meant to be, don't allow external emails in for that address. Exactly
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"I have measured out my life with coffee spoons..." - T.S Eliot
"I have often regretted my speech, never my silence." - Publilius Syrus
Ma blog: »www.johndball.com | |
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| | | | DarkLogixPremium
join:2008-10-23
Baytown, TX
kudos:3 | Re: email address well actually theres a odd requirement out there that the top 5 highest paid people in a publicly traided company must be listed
but you'd be a fool to not have the published e-mail be an inderect one | |
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| |  CoronaIt's cool, I'm takin it backPremium
join:2000-03-14
Dallas, TX | Re: email address AT&T HQ is no longer in San Antonio. That website needs to update their data. | |
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|  BF69Premium
join:2004-07-28
Camden, TN | said by pnolte:Maybe someone has that email address and would like to share. I wouldn't mind telling him how his service sucked when I had it. I'd like to sign his e-mail up to gay porn sites. | |
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| | | | Re: email address said by BF69:said by pnolte:Maybe someone has that email address and would like to share. I wouldn't mind telling him how his service sucked when I had it. I'd like to sign his e-mail up to gay porn sites. Why would you want to do him favors?! 
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dream your dreams with open eyes and make them come true... | |
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| | | DarkLogixPremium
join:2008-10-23
Baytown, TX
kudos:3 | Re: email address If rs2982@att.com is accurate I'll find some spam sites to give the e-mail address to | |
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| | | | CoronaIt's cool, I'm takin it backPremium
join:2000-03-14
Dallas, TX Reviews:
 ·AT&T U-Verse
| Re: email address said by DarkLogix:If rs2982@att.com is accurate I'll find some spam sites to give the e-mail address to Do you really think they don't have spam filtering? | |
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| | | | | DarkLogixPremium
join:2008-10-23
Baytown, TX
kudos:3 | Re: email address I'm sure they do
but I would think people here would think to make it not look like spam | |
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| | CorydonCultivant son jardinPremium
join:2008-02-18
Denver, CO | Does that mean that if I piss you off enough, you'll pay for my gay porn habit? Talk about win-win! (For me at least) | |
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| |  Anonymous_AnonymousPremium
join:2004-06-21
127.0.0.1
kudos:2
·RoadRunner Cable
·Comcast
·Time Warner VOIP
1 edit | said by BF69:said by pnolte:Maybe someone has that email address and would like to share. I wouldn't mind telling him how his service sucked when I had it. I'd like to sign his e-mail up to gay porn sites. all ready signed him up for forwarding spam from gmail spamming box
i use the forwarding to shut down scammer email address they end up with a bunch of carp at lest 1-2k mails perday | |
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|  N3OGHYo Soy Col. "Bat" GuanoPremium
join:2003-11-11
Philly burbs
kudos:1 | Randy,
Hey, how's it hangin' bro? Haven't heard back from you in a while, so I thought I would drop you a quick email from my Verizon phone. Hope everything's OK.
Listen, I know you haven't gotten back to me because of the funky shit that went down at Club Risque' last week. I wanted you to know it was all good. Like Chris Rock says "There's No Sex in the Champagne Room", right? I've been there bud. Let me tell ya, though. That blue shampoo works wonders, and hell just about all my friends are on Valtrex at this point! Why should you be any different?
Give me a call, we'll get the wives together next weekend and have a little "swap meat (LOL!)" if ya know what I mean.
Regards
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Petty people are disproportionally corrupted by petty power | |
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| DarkLogixPremium
join:2008-10-23
Baytown, TX
kudos:3 | Here you go
rs2982@att.com | |
|
Reviews:
·Charter
| So which do you hit him with? No expectation of privacy for emails?
Currently in a business relationship and allowed to contact?
His own phone company will tell you to change your phone number if you are getting harassing or junk calls. Maybe that would be the one, tell him to change his address.
Bring on the C&D junk mail. | |
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 pnh102Reptiles Are Cuddly And PrettyPremium
join:2002-05-02
Mount Airy, MD | Screw Them I sincerely hope that most iPhone users tell AT&T to go screw themselves once their contracts are up. The only way AT&T is going to be taught a lesson by imposing these ridiculous caps is for people to switch to another provider.
Verizon and their Droid offerings (while they still have unlimited data) would be an ideal replacement for the iPhone.
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"Net Neutrality" zealots - the people you can thank for your capped Internet service. | |
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See 21 replies to this post |
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 ShamayimI already have a Messiah.Premium
join:2002-09-23
1 edit | CEO of AT&T doesn't deal with riff-raff i.e. customers. He has people for that.
It takes special training to learn how to disregard customer complaints diplomatically. | |
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|  Romney2012Defeat Obama 2012-Chg we can believe inPremium
join:2002-03-03
USA
kudos:4
1 edit | Re: CEO of AT&T doesn't deal with riff-raff Listen to the msg to the customer here:
»attepicfail.tumblr.com/
But I'll bet the CEO never even saw the email in question and it was handled by some clerk in his office. I'll also bet we see a news release sometime soon that says it was handled inappropriately and that the person involved has been instructed on proper procedures which weren't followed.
That is if this is all true in the 1st place and not something dreamed up by a college student punking the press. | |
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| |  RobIn Deo speramus, God Bless the USAPremium
join:2001-08-25
Kendall, FL
kudos:2 | Re: CEO of AT&T doesn't deal with riff-raff haha nice.
"Thanks for e-mailing us - do it again and we'll kill you".
The guy sounded like a college intern.
Pathetic.
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CheckSite.us | YourIP.us | Reverseip.us | |
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| | | CoronaIt's cool, I'm takin it backPremium
join:2000-03-14
Dallas, TX | Re: CEO of AT&T doesn't deal with riff-raff sounded like he was having problems reading as well. | |
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| axus
join:2001-06-18
Washington, DC | If he really wanted to get revenge the customer, he should have forwarded him to Customer Service, not the legal department. | |
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| | KearnstdElf WizardPremium
join:2002-01-22
Mullica Hill, NJ | Re: CEO of AT&T doesn't deal with riff-raff said by axus:If he really wanted to get revenge the customer, he should have forwarded him to Customer Service, not the legal department. or worse, sales/retention.
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[65 Arcanist]Filan(High Elf) Zone: Broadband Reports | |
|
Reviews:
·WOW Internet and..
| Contact Information Randall Stephenson, AT&T CEO
rs2982@att.com (direct)
randall.stephenson@att.com
phone: 210-351-5401 (direct to his secretary)
fax 210-351-3553
alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson's office)
175 E. Houston
San Antonio, TX 78205
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www.twopugsbrand.com Kosher, Vegan, and Organic Certified Dog and Cat treats/foods and other products! | |
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| | | Re: Contact Information Might want to check the address. I believe that AT&T moved their headquarters to Dallas. The 210 area codes may be forwarded to Dallas, don't know. | |
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|  The LimitPremium
join:2007-09-25
Greensboro, NC
kudos:2
·Windstream
1 edit | I decided to e-mail the CEO, even though I'm not a customer. I was actually considering an Iphone a bit ago, not anymore. I use at least 2 gigabytes a month on my pre streaming pandora, checking blogs and webcasts, and just generally browsing the web.
I'm not sure why AT&T decided to shoot itself in the foot. How can they implement caps like this when they barely even have a 3G network to start? Seriously, why would anyone buy a data plan and NOT use it.
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Do or do not, there is no try! - Yoda | |
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| | | | Re: Contact Information I do that every month with hughesnet,it sucks | |
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|  MidakDoctors suckPremium
join:2002-02-26
Yonkers, NY | Thanks, I'm going to email him. | |
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| | I knew there was a reason ... I knew there was a reason not to go back to AT&T despite their endless offers. | |
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| |  It is called...
and I hope that Apple gets hit where it counts on this one. Stephenson should change his email address. | |
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|  FBGuyyippee ki yayPremium
join:2005-03-19
·Comcast
 ·T-Mobile US
·AT&T U-Verse
| Re: It is called... said by Barbara :The Streisand effect.and I hope that Apple gets hit where it counts on this one. Stephenson should change his email address. you idiot. you meant AT&T.
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sbcglobal.net speedtest result 11/11/09 - 5256kbps
u-verse line stats: »c0wz.beevomit.org/ | |
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 jtudorXm 60's On 6 FreakPremium,MVM
join:2002-12-07
Morganton, NC | Legan action? Based on what? So just what law are the attack dogs claiming is being broken by emailing the CEO?
The only thing that comes to mind for me would be harassment, and one or two emails unless they contain threats of physical harm, do not seem to meet the legal definition of harassment to me.
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Best of luck
"Do, or Do not, there is no try!" Yoda
| |
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| Reviews:
·WOW Internet and..
| Re: Legan action? Based on what? depending on the state for harassment laws. Those change widly. Like here you gotta contact the person 3 times in a 5 minute period. They can call or email you 2 times in 2 minutes and wait 10-30 minutes to do th 3rd and nothing can really be done. Many states have the same law in regards to time though just different wordings and times.
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www.twopugsbrand.com Kosher, Vegan, and Organic Certified Dog and Cat treats/foods and other products! | |
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| | | Something tells me there is more to this story.... | |
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| KearnstdElf WizardPremium
join:2002-01-22
Mullica Hill, NJ | there has to be more, because just one email would never be able to be counted as Harassment under law.
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[65 Arcanist]Filan(High Elf) Zone: Broadband Reports | |
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| Reviews:
·Cox HSI
·World Lynx
| said by jtudor:So just what law are the attack dogs claiming is being broken by emailing the CEO? The only thing that comes to mind for me would be harassment, and one or two emails unless they contain threats of physical harm, do not seem to meet the legal definition of harassment to me. It doesn't matter....they know that Joe Blow doesn't have deep pockets and can't afford to hire an attorney TO DEFEND HIM whether the charge is valid or not.
You still got to hire an attorney, pay him for the paperwork and documents needed to defend you, miss work for court appearances, etc .....unless you can find an attorney to do pro-bono...(highly unlikely)..
That is why they make that threat....most people can't afford the legal hassles and cost..... | |
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| | There has to be more to this story I'm hardly one to take up for the Death Star, but about a year ago I emailed Stephenson in frustration after trying to get a massive billing screw-up (which was AT&T's fault) fixed. The executive service rep (I believe the same one mentioned by Engadget) who contacted me couldn't have been any nicer, and unlike literally everybody else at that company, was actually able to solve my problem. He certainly never threatened to sue me! | |
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| Reviews:
·WOW Internet and..
| Re: There has to be more to this story they never threated to use the person that ATT called. They said they'd issue the letters and have the courts to issue them.
But that was a year ago and not now. Companies change. And so do the people that manage them.
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www.twopugsbrand.com Kosher, Vegan, and Organic Certified Dog and Cat treats/foods and other products! | |
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 kleinml
join:2008-04-18
Levittown, PA | CEO's don't know what to do anyway I know from experience that anything escalated to the CEO of my company would only come back down the line because they rarely understand their own policy's anyway. Then they usually just say oh give this person whatever they want just to make them go away. Which to me is only re enforcing bad behavior. Rarely has a CEO escalation been actually warranted. 99% of the time whatever angered the customer in the first place was the current policy(right or wrong) and should have been ad-heard to for this person as well. | |
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| | | Re: CEO's don't know what to do anyway Emailing the CEO works with Roberts over at Comcast. | |
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| | 1 Trillion E-mails in under 5 minutes, from over 70,000 IP's, and 1.2 Million domains.... DONE. | |
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| | | Re: 1 Trillion It may not be wise to advertise your ownership of a botnet on a public forum... not that I'm against it or anything, I'm just sayin'! | |
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| | |  boltEnd of the line DSL sucks.Premium
join:2003-11-11
Charlestown, IN
kudos:1 | Re: 1 Trillion Kinda like ATT astroturfing. | |
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| | | Ever wonder why CEO's don't respond to people in the first place? I offer exhibit A.said by OldschoolDSL:E-mails in under 5 minutes, from over 70,000 IP's, and 1.2 Million domains.... DONE.
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"Don't steal. The government hates competition."
Beyond AM. Beyond FM. XM | |
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| | Reviews:
·Comcast
·voip.ms
·America Online
 ·Dish Network
| Re: 1 Trillion said by BillRoland:Ever wonder why CEO's don't respond to people in the first place? I offer exhibit A. said by OldschoolDSL:E-mails in under 5 minutes, from over 70,000 IP's, and 1.2 Million domains.... DONE. Ever wonder why people do things like this? I offer the story as exhibit B
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HP Pavilion a6750f (tweaked)
Windows 7 Ultimate 64 * Ubuntu 10.04 64 * SuSe 11.2 64 * Mac OS Snow Leopard
"I could always tell you the truth, but would you believe?" | |
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cacoPremium
join:2005-03-10
Whittier, AK | My guess this never got to CEO This was probably someone from their executive relations team who snapped at reading this"Please don’t have one of your $12/hour “Executive Relations” college students call me – I’ve found them to be generally poorly informed (Engadget.com readers know more than they do about AT&T) and they have little authority to do anything sensible. "
Don't kid yourselves and think this email ever made it to CEO's inbox.
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Politicians and diapers have one thing in common. They should both be changed regularly, and for the same reason. | |
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 Doctor FourMy other vehicle is a TARDISPremium
join:2000-09-05
Dallas, TX | Story made it to the Consumerist This story about the Death Star CEO threatening legal action against a (now former) customer has made it to the Consumerist:
»consumerist.com/2010/06/send-att···der.html
Randall Stephenson, I hope you like being emailed over this - because your actions have had the opposite effect of what they intended - I suggest you read about the Streisand Effect.
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"The trouble with computers, of course, is that they are very sophisticated idiots." - Doctor Who (from Robot)
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| | Would someone (preferably a lawyer) explain this please... First off, I Am NOT A Lawyer. But the thing that strikes me about this is that any fool can write a letter threatening anything they want, but unless there is either legislation or a court order backing it up, it would seem to me that their threats ought to be meaningless. If that were not the case, we'd have a nation of lawyers (and even regular people) getting rich by simply writing cease and desist letters. For example, you could write a cease-and-desist letter to ever major bank and credit card company, and the next time they send you one of those pre-approved credit card offers, haul them into court for violating your cease-and-desist (I'm NOT seriously suggesting anyone try this, just trying to illustrate the absurdity of attaching too much importance to such a letter).
Just because AT&T's CEO may think he's important s...tuff does not mean he has an absolute right not to be contacted by customers, dissatisfied or otherwise. If they are calling him at 2 A.M., that would probably constitute harassment and would violate some law. If (just as a hypothetical example) it were someone calling to collect a debt and he told them not to call him again, that would probably violate the FDCPA (a specific piece of legislation that covers debt collection practices). But I don't see how a simple occasional e-mail, unless it contained specific threats or something else that is actionable, or violates a specific piece of legislation such as the FDCPA, would be in violation of any law.
Now granted, in the United States we have the one of the screwiest legal systems in the world, so nothing is a given - maybe if the OP ignored the cease-and-desist, he might become one of those outrageous "edge cases" that makes the news. But otherwise, I don't understand how sending a simple letter, no matter what sort of legal language it may contain, can place any obligation on the recipient to do what the letter instructs (or not do, in this case). Otherwise I think a lot of folks could get very rich just by writing letters in their spare time.
If any attorneys are reading this and can enlighten us on this, I for one would love to hear the explanation of how these letters work - or don't. | |
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| DarkLogixPremium
join:2008-10-23
Baytown, TX
kudos:3 | Re: Would someone (preferably a lawyer) explain this please... AT&T "could" put an obscure line in some TOS or such and then use that
If I was the CEO of AT&T I bet I'd have alot of obscure stuff just for the humor | |
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| | AT&T just fU**ing sucks AT&T just fU**ing sucks this is the worst company on earth to deal with. | |
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 IPPlanManHoly Cable Modem Batman
join:2000-09-20
Washington, DC
kudos:1
1 edit |  File an FTC Complaint for AT&T changing the terms
I doubt they'd tell the FTC to "cease and desist".....
Changing the terms of an "unlimited" data plan one month after the device reaches consumers...
This is so absurd. | |
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See 10 replies to this post |
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| |  BAD BAD BAD
This was perhaps one of the dumbest things that could've been done. | |
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Re: awwww
