said by andyross :

What would give Verizon the rights to disconnect the service of another company??

said by majortom1029 :

That doesnt matter that gives them no right to rip out his cable and take over vonages phone service when he tol;d them not to. So you are saying I can come over to your house cut you verizon service out and replace it with cabelvision and you cant do a darn thing to me?

That is just plain stupid.

said by NY Tel :

Perhaps you don't see it but if you read his blog, he had the opportunity to take 3 calls from Verizon. How do you know that call number 1 was not from Verizon saying "sorry Matt, the order placed on the 7th fell through the cracks but we have re-scheduled for the 29th...is that OK?" but YOU and I will never know because he refused to take the calls so he is as much a part of the problem as Verizon is. You can't have it both ways in life, yes Verizon does screw up and so does every other cable company in the world. You need to be part of the solution and answering calls from the company you originally placed the calls with is part of that responsibility.
I never said it was ok to rip up his lawn or disconnect his service. He needed to be more proactive in this situation.

Having a realistic outlook and grasp on life requires all of us to be pro-active. Survival.

said by bleearg13 :

While I sympathize with this guy's plight and I hate Verizon as much as the next guy, your statement disregards the fact that he:

a) placed an order with Verizon (which they lost)
b) provided authorization for Verizon to port his number
c) ignored calls from Verizon's CS department

The techs who did the physical install did not "rip out his cable and take over vonages phone service when he told them not to". They cut the cable by accident and fixed everything they screwed up that same day. If you think that there is some massive Verizon contractor conspiracy out there disconnecting citizens' cables and connecting their own, you should turn off your computer and go back to watching Oliver Stone movies.

Also, once you provide authorization to port your number, it's getting ported - lost FiOS order or not. The FiOS order is a separate order than the number porting. It's highly unfortunate that he couldn't get an order number from VZN to begin with and it's even unlikely that they explained the LNP process to him in detail. Since the LNP order went through, then there is absolutely nothing that Verizon can do - they were correct in that they cannot help him get things back to the way they were, whether it was their fault or not. If he had contacted Vonage like they told him off the bat instead of throwing a fit, he might have been able to get the number back faster.

said by danclan :

But since this isnt a shock that a company "lost" an order but really hadnt i'm wondering what the news is hear? Comcast does this, ATT does this. Verizon does this.

So again this is news how? or why? Bad things happen. No company is perfect.

said by newview :

puhleeeze come dig up my lawn . . . hell, I'll get my shovel and help you dig.

You can cancel my Comcast HSI anytime, as long as you replace it with FIOS.

said by NY Tel :

Fair question - but since we all acknowledge that there are various departments in Verizon that really do not (and sorely need to) talk to each other - I just want to pose the possibility that the people calling him "possibly" had all the tools and orders necessary to help him. Or not. We'll never know.

This is just my take from having worked for Verizon in the past.... If only I could write a book.

said by joeMI :

i read some of his blog posts.

i find it odd that someone would see trucks in front of their house, watch them tear up his front lawn, then he talks to the installers and permits them to finish the outside install for something that he doesn't want in the first place.

why would anyone in their right mind to that?

said by Bobcat :

He ordered Fios, ignored two phone calls and a postcard when Verizon attempted to contact him, then Verizon goes to install the service he ordered, and somehow it's Verizon's fault.