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WildBlue Censoring Forum Links to Critical Websites
'Counter Productive' to Let Users Read Critical Information
Stop the Cap notes that the WildBlue official forums have been filtering links to websites that are critical of the company. That's a bit of a problem, given that as our user reviews attest, there's usually plenty to be critical about.
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Both WildBlue and HughesNet offer slow, expensive, and heavily capped services in a competitive vaccuum, and as a result these services just generally aren't very good.

Users over at the WildBlue forums who've had links of legitimate websites censored are told that "linking to sites such as that are not permitted on the forums as it is rather counter productive."

Censoring bullies, trolls, spam or nasty forum comments is one thing, filtering links to websites that are legitimately critical of your sub-par service is something else entirely. It seems like a waste of energy to pretend that if you eliminate critical links, WildBlue users simply won't know the service they pay an arm and a leg consistently underperforms (tip: they know).

Perhaps WildBlue could put that energy into improving service?

Update: WildBlue sent us this update, blaming the link elimination on a third party moderator:

In this case, one of our third party moderators deleted the link and we didn't catch it. (She isn't an employee, contractor or otherwise paid or affiliated with us - and she is also the moderator of the site Wildblue.cc, a site often very critical of us.) We should have caught the deletion of the Stop The Cap link but didn't. We absolutely prohibit deleting links to legitimate, informational sites - which is what Stop the Cap is.


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Lone Wolf
Independent Voter, Buy Gold and Guns
Premium
join:2001-12-30
USA
kudos:1
Reviews:
·Verizon Online DSL
·Comcast

I'm Guilty Too

I remove nasty comments from my website's comments and guestbook although it rarely occurs.

It's our right to do so. I may read the comment and address a problem if warranted but I won't leave nasty messages up on the site. It's my business and I paid for the rights. So did WildBlue. Think of it as not as harsh as banning a member of a site for violation of Terms of Service.
--
»www.teamovercome.net/
»www.galaxynexusforum.com/
25139889

join:2011-10-25
Toledo, OH

Re: I'm Guilty Too

Karl and the other "mods" do the same on here as well. Karl just doesn't like when its called out.

Mojo 17

@jillyred.net

Re: I'm Guilty Too

The mods here filter trolls, spam and jackasses, but I've not seen them ever filter a URL because it contained legitimate criticism. Unless you can direct me to such an event?
25139889

join:2011-10-25
Toledo, OH

Re: I'm Guilty Too

it does happen. they do filter and do ask you do NOT post links to other sites. And as far as spamming? LMAO! Funny! They allow that along with illegal links to copyright material.

Mojo 17

@sunwave.com.br

Re: I'm Guilty Too

they do filter and do ask you do NOT post links to other sites

They filter spam, and block people from spamming websites in sigs. I've never seen them censor a link just for the fun of it. Me thinks maybe you've got a tiny grudge because you had your wrist slapped once upon a time for being obnoxious.
rradina

join:2000-08-08
Chesterfield, MO
It thought that if the destination site complains, they might have to remove the links. I don't recall but I seem to remember some sites getting bent when other sites link to them.

battleop

join:2005-09-28
00000
There you go. I've got many more.
TheGhost
Premium
join:2003-01-03
Lake Forest, IL

Re: I'm Guilty Too

Well, this quote is just like the quote you are quoting - were you being relevant to the conversation, or just argumentative?

battleop

join:2005-09-28
00000

Re: I'm Guilty Too

I was pointing out that DSLR was being critical of the very thing they were editorializing. Apparently that's a no no around here.
--
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.

battleop

join:2005-09-28
00000
Well they nuked another thread this morning. This was in response to the story where a Comcast tech saved a person's life. Karl lead with every evil thing that Comcast and then talked about the tech saving the person's life.

Apparently pointing out that Even when good is done by Comcast DSLR has to play up the negative is not allowed and the thread was nuked.

Really guys, if you are going to attack someone else, like Wild Blue, for doing THE VERY EXACT THING YOU DO either DO NOT DO IT YOUR SELF or DO NOT REPORT ON IT!
--
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.
BiggA

join:2005-11-23
EARTH
Exactly.

JigglyWiggly

join:2009-07-12
Pleasanton, CA
and that's why i won't ever use ur garbag buisness
BiggA

join:2005-11-23
EARTH
Karl makes it look like they are filtering websites on their service, then you read and they are filtering forum posts, which is pretty typical, and has happened on this site as well, so boo hoo, NBD here.
hoyleysox

join:2003-11-07
Long Beach, CA

Re: I'm Guilty Too

That's what I thought too, my initial read of Karl's summary had me believing that they had a blocklist like the Chinese and other totalitarian countries.
pacmanfan
Premium
join:2003-11-22
Mansfield, MO

Misleading title...

Wildblue is not censoring access to critical websites, but merely disallowing links posted in Wildblue's own forum. Seems like a non-story to me.
--
"thats what i need, a digi cam for when i need to take pictures. im not going to go around taking photos and stuff." Julio
25139889

join:2011-10-25
Toledo, OH

Re: Misleading title...

Always around here. That's how Karl gets the stats he needs to keep raking in that $$$$ from Google and the mass number of companies they extort.
Oedipus

join:2005-05-09
kudos:1

Re: Misleading title...

Perhaps you would like to draft some articles of your own?

»We're Looking For User-Contributed Content
25139889

join:2011-10-25
Toledo, OH

Re: Misleading title...

again; blogs are NOT articles. they're blogs. And I have sent things into Karl- nothing is posted. He only posts for those who he likes. That has been known on here for a very long time.
Dampier
Phillip M Dampier

join:2003-03-23
Rochester, NY

Re: Misleading title...

said by 25139889:

again; blogs are NOT articles. they're blogs. And I have sent things into Karl- nothing is posted. He only posts for those who he likes. That has been known on here for a very long time.

Hey, if you want to write a guest article, even if it disagrees with everything I say, I'll publish it on Stop the Cap!, even if it is "counter-productive." You can PM me here or use the contact link on my site.

I don't think Karl or I are afraid of "the other side." I recall great controversy when the site owner here put up an editorial favoring data caps. It was as popular as a skunk at a wedding, but it got published.

I always allow contrary views, as Karl obviously does as well. I personally draw the line at personal attacks.

A good debate airs all sides and allows readers to make up their own minds.
--
Phillip M. Dampier
Editor, Stop the Cap!
»stopthecap.com

PapaMidnight

join:2009-01-13
Baltimore, MD

Re: Misleading title...

I can greatly respect this sentiment.

The Limit
Premium
join:2007-09-25
Greensboro, NC
kudos:2
If you don't like this site, then why are you still here?
25139889

join:2011-10-25
Toledo, OH

Re: Misleading title...

because i can be. and i didn't say i didn't like the site. I don't like the guy that think's he owns it and extorts money from companies he does not like. After all you really think that ATT, or VZ or even Comcast host those "help groups" on here for free?

Mojo 17

@sunwave.com.br

Re: Misleading title...

because i can be.

You do see the irony in someone like you, claiming the website somehow "extorts" companies and other crazy nonsense, still being able to post while you complain about censorship?

Camelot One
Premium,MVM
join:2001-11-21
Greenwood, IN
kudos:1

Re: Misleading title...

said by Mojo 17 :

because i can be.

You do see the irony in someone like you, claiming the website somehow "extorts" companies and other crazy nonsense, still being able to post while you complain about censorship?

His comments serve to prove the point that sometimes trolls register for accounts.

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
Reviews:
·VOIPo
said by 25139889:

because i can be. and i didn't say i didn't like the site. I don't like the guy that think's he owns it and extorts money from companies he does not like. After all you really think that ATT, or VZ or even Comcast host those "help groups" on here for free?

Who cares if the companies pay? It costs you nothing now does it. The site makes money, wow! Feel free to become a premium member..
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org

Alex J

@sunwave.com.br
You realize your comment makes absolutely no sense, right?
25139889

join:2011-10-25
Toledo, OH

Re: Misleading title...

it actually did. Sorry if you don't understand.

Alex J

@sunwave.com.br

Re: Misleading title...

it actually did. Sorry if you don't understand.

No it didn't. Probably because I don't speak the language of crazy.

Ex_What

@bhn.net
said by 25139889:

Always around here. That's how Karl gets the stats he needs to keep raking in that $$$$ from Google and the mass number of companies they extort.

And who is extorting what? Do you read what you post?

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
Reviews:
·VOIPo
said by 25139889:

Always around here. That's how Karl gets the stats he needs to keep raking in that $$$$ from Google and the mass number of companies they extort.

Novel idea here I know, but don't like the site? Don't visit. I am already a bit tired of your whining about how bad this place is but here you are coming up on almost a year of membership. Is this place perfect? Nope. But Karl and the gang do the best that they can and it shows.

Feel free to create a competing site and let us know the URL so we can check it out.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org
axus

join:2001-06-18
Washington, DC
I didn't find it misleading, but I imagine others could. A sentence in the article clarifying this would be nice.

insrtnamhr

@wildblue.net

nothing nasty

This isn't about censoring "nasty" comments. They are censoring many civil conversations about several topics, truthful reviews about their service, general discussion or speculation of their competition, etc. The users are having problems with this because it is occurring in the "General Chit Chat" section where "Anything goes here (so long as it's acceptable for general audiences)" or the "Tech Chat: WildBlue and beyond!" where "Have a question about computers, routers, wireless networking or something else that isn't specifically about WildBlue service or equipment? Interact with other WildBlue customers and you may soon have the answer!". Whole threads have been deleted, CIVIL threads with general discussion, no name calling or fighting or bad mouthing Viasat, etc.. Sure they can do what they want, but why have sections on their forum labeled the above, if certain topics that are kept civil, are not allowed? At least state they are not allowed.

Alex J

@sunwave.com.br

Re: nothing nasty

Yes, apparently WildBlue believes that if they ban linking to critical websites, nobody will discover the "secret" that their service just isn't very good. Bunch of geniuses over there!

battleop

join:2005-09-28
00000

Re: nothing nasty

If you are going to just rely on what is said on Wild Blue's website then you deserve what you get.
--
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.

angry

@wildblue.net
Well WB has plenty to hide seeing as how they absolutely suck and have horrible customer service. I've been faped twice in the last 2 months even though i never actually wen't over 100 percent either time, but hey whats a number amongst friends.
OldSatUser

join:2012-05-10
Fresno, OH

Wildblue Forum

The title is a little misleading. But Viasat does "scrub" messages off their community forum (and has done this off their Exede Facebook page) if you talk about the competition.

Try posting a topic about Hughesnet Gen4 in the "General Chit Chat" or "Tech and Beyond" section and see how long it stays. I would suggest posting it on a Friday after the main moderator is off work for the weekend. You actually might get a good discussion going before the topic "disappears".

It is also interesting how they state how "tolerant" they are with respect to posting on their board. They do allow critical posts with respect to their service. But mention Hughesnet...that's a no-no.
25139889

join:2011-10-25
Toledo, OH

Re: Wildblue Forum

which i'm sure has been done for YEARS and other ISPs do this as well. This is nothing new and only Karl and his buddy Philip to get a rise out of people.
EdmundGerber

join:2010-01-04
kudos:1

Re: Wildblue Forum

said by 25139889:

which i'm sure has been done for YEARS and other ISPs do this as well. This is nothing new and only Karl and his buddy Philip to get a rise out of people.

In your eagerness to defend you're tripping over your mental tongue. Care to try again?
Dampier
Phillip M Dampier

join:2003-03-23
Rochester, NY
said by OldSatUser:

The title is a little misleading. But Viasat does "scrub" messages off their community forum (and has done this off their Exede Facebook page) if you talk about the competition.

Try posting a topic about Hughesnet Gen4 in the "General Chit Chat" or "Tech and Beyond" section and see how long it stays. I would suggest posting it on a Friday after the main moderator is off work for the weekend. You actually might get a good discussion going before the topic "disappears".

It is also interesting how they state how "tolerant" they are with respect to posting on their board. They do allow critical posts with respect to their service. But mention Hughesnet...that's a no-no.

Nobody was mentioning HughesNet in the thread where the company yanked away the link. They didn't like the fact the subject matter was usage caps and their fair access policy.

Remember, the reason given was the link was "counter-productive." Not off topic, profane, promoting a competitor, etc.
--
Phillip M. Dampier
Editor, Stop the Cap!
»stopthecap.com
OldSatUser

join:2012-05-10
Fresno, OH

1 edit

Re: Wildblue Forum

I know the topic you are talking about...and I agree with you. The fact that they set ridiculously low cap levels on their new Exede plans show they didn't want critical debate about their new plans.
Spice300
Premium
join:2006-01-10

One Reason

This is one of the reasons I refuse to join Wildblue World. Wildblue/Exede drew the posters away from this site and Wildblue.cc to control the information their current and potential customers could see. Now, when it is in their financial interest, they are clamping down on negative information. Stay away from forums that are hosted and moderated by the corporation you are discussing because they have conflicts of interest.
--
Wildblue Value Pack, beam 31, Riverside gateway
PX Eliezer
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms
·Optimum Voice
·Vitelity VOIP
·Gizmo5

Who is the customer?

said by Lone Wolf:

I remove nasty comments from my website's comments and guestbook although it rarely occurs.

It's our right to do so. I may read the comment and address a problem if warranted but I won't leave nasty messages up on the site. It's my business and I paid for the rights. So did WildBlue. Think of it as not as harsh as banning a member of a site for violation of Terms of Service.

Huh?

Didn't the WildBlue CUSTOMER pay for the service?

Seems so to me.

If every WildBlue CUSTOMER dropped out, the service would need to shut down. So it seems to me that the customer supports the business!
moes

join:2009-11-15
Indianapolis, IN
Reviews:
·Revol Wireless
·AT&T DSL Service
·Comcast

forum

They own the forum they can do as they please, I own 3 current forums and if I decide I do not want somebody with the name "joe" posting there or links leading to joes off site, site, then I am well within my rights to not allow it, also the ones on my forum who claim "freedom of speech" get instant banned for life, no time to deal with those that think they are above everybody else and there "rights" have been violated. tough shit as I tell them they can go play someplace else. I have a forum(s) to run.
zeddlar

join:2007-04-09
Jay, OK
Reviews:
·exede by ViaSat
·McDonald County ..
·Millenicom
·HughesNet Satell..

Re: forum

It is just going to hurt them in the long run, just like the poster above me here. When you get attitudes like that, it isn't long before all you hear is crickets. I have seen a dozen forums go under this way. It's funny to, you can say viasat, exede, wildblue all you like on the HN forums. Marsh posts his exeded speed results side by side with his HN speed test results all the time. We have sent people to millenicom and other companies many times on that forum. Oh and personally I think Karl is critical right where Karl needs to be critical and I would change a thing.
--
HughesNet elite plan/.74 dish w/1watt trans. / 9000 modem / 3 computers on a linksy's wired network
rradina

join:2000-08-08
Chesterfield, MO

Re: forum

What if the forum turns into a free-for-all where every discussion degenerates into faulting former President Bush and partisan politics?

Check out nbcnews (used to be msnbcnews). Click on a few articles and follow the reader comments below each article. Readers believe they are experts on everything and more often than not, it immediately turns into the "libtards" vs. the "right wing nut jobs". It's also common for the two sides of religion to yank chains.
PX Eliezer
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms
·Optimum Voice
·Vitelity VOIP
·Gizmo5

Re: forum

said by rradina:

What if the forum turns into a free-for-all where every discussion degenerates into faulting former President Bush and partisan politics?

What if the forum turns into a free-for-all where every discussion degenerates into faulting current President Obama and partisan politics?
rradina

join:2000-08-08
Chesterfield, MO

Re: forum

I'm not taking sides. My comment was an example.

insrtnamhr

@wildblue.net

So...

...they're blaming Celestialstorm for the deletion then. Perhaps they would also do that for every other thread or post that was deleted. Some people here seem to be confused, quoting trollish comments that were deleted on this site to the non-trollish comments/threads that were deleted over there. They have deleted general conversations. Hughesnet as an example, people were saying what they liked about Hughesnet (download zone), what they didn't like (daily instead of monthly cap), and expressed a ~wish that Viasat could do better (which they could, wouldn't take much). That thread was civil, barring one or two posters which many threads have, and they were handled. If I owned a business, and had a "general" section on my forum (or a "sound off-vent here") and the customers were being reasonable (not trollish in general) I would take this as customer feedback. I would try to offer a better product than the competition. If I didn't, I would know this, and wouldn't mind if someone chose the competitor if it better suited their needs.
Secyurityet

join:2012-01-07
untied state

Subpar?

I'm not supporting censorship by any means, but who's to say what's "subpar" if people knowingly enter into a contract with an ISP known for shoddy service?

And I'm an AT&T subscriber, so I know what I'm talking about here.

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