WildBlue Users: Exede Is Not What You Promised Us
Faster Speeds Come With Higher Prices, Lower Caps
The other day we noted that while ViaSat heavily hyped their new "Exede" satellite broadband service at CES, now that the service has supposedly launched, many users note they can't actually get it yet
. Existing users who have been waiting for this upgrade for years are being told they have to wait in line behind new
users. Depending on where you live, you may never be able to sign up for the service. Worse perhaps, many of these users note that the new service actually comes with lower daily usage restrictions (dubbed the "fair access policy" or FAP) than WildBlue's existing service. One user in our forums
puts his disappointment rather eloquently:
We have been living with low caps on Wildblue for years, then for several years they promise an upgrade that will change everything. Then they up the speed to something most people don't need, and REDUCE the amount of data available by a large amount, increasing the price as well significantly. It was not what we were lead to believe. This was supposed to be an upgrade, but the speed is useless without quantity, that point has been made over and over.
And it doesn't take someone sitting all day to go over the caps. It can take a little over an hour every day for one person to go over on the current 512Kbps plan, imagine with more speed how easy the person can go over with about 23% less data available.
Bottom line, it was not an upgrade, period, for many of us. Every neighbor I know is thinking the same thing, some currently drive 30 miles one way to get to a free hotspot to have enough bandwidth for online classes. The offered new plans are not enough for what they do either. Is anyone that understands the limits of satellite asking for anything unreasonable? NO.
The frustration is understandable, given that ever since ViaSat began building their new satellite in 2008, they promised users that this would be an evolution in satellite broadband. As we had warned however
, the high cost of satellite launches meant that acquiring new users was going to be a priority, and that improvement of existing usage restrictions would be on the back burner. The only hope that many of these captive customers have is that LTE service from one of the major players (which suffers from similar caps) makes it way into their market.
Re: lte would solve ppls price
said by zed260:caps and overerages are even shittier.
and latency issues atleast to some degree
| |DataDocMy avatar looks like me, if I was 2D.PremiumReviews:
said by 25139889:T? T-mobile? Ice T? Mr T?
Hell, even T resells them.
Oh, no, not clown shoes. They mean I'm in for some mighty bad news.
Los Angeles, CA
Re: Nonsense Yes, but more importantly, what are Ice T and Mr T's stock market symbols?
said by 25139889:Hughesnet is launching Jupiter soon. Unless they try to pull the same BS I got a feeling they are not going to have any trouble pulling Wildblue's customers over to that bird.
And who are these people going to go to for Internet when they can't get anything? They'll be right back to Wild Blue. And WB knows it
Windows 7 Pro 64-Bit / Core i5 - 760 / GTX 460 1GB SLI / 8GB DDR3 RAM / Vertex 2 120GB SSD
·Virgin Mobile Br..
Faster Usage, Lower Caps. As I've wrote before, what's the use of having a faster speed (12mbps), and lower caps?
Take the new 12mbps service, at the glorious new price of $139 ($129 + 10 lease fee), you'll get 25GB of data.
If you want more, its $8 per 1GB extra.
That can get kinda pricey.
Actually, its no worse than Verizon and AT&T.
Verizon introducing FAST LTE, and just lowered its caps, no more unlimited.
AT&T upgrading to HSPA+ and LTE, has always had lower caps.
Why bother wish faster speeds if you aren't going to increase the usage caps? You'll only suck up usage faster with faster speeds.
I believe satellite operators are just going to see how much money they can milk out of customers...
Re: Faster Usage, Lower Caps.
said by ISurfTooMuch:That's exactly right. I got a flashy postcard ad in the mail saying "5 mg AVAILABLE" (that's all in my area). Unless I'm blind, no mention of caps or pricing. It's from a retailer, they also mention Directv and Dish Network in addition to Wildblue and possible savings by bundling.
Why bother? Because it makes for great advertising. You can bet that the promised speed will be splashed in huge type across their ads, and the caps will be mentioned, if at all, in the smallest point size they can use.