The other day we noted that while ViaSat heavily hyped their new "Exede" satellite broadband service at CES, now that the service has supposedly launched, many users note they can't actually get it yet. Existing users who have been waiting for this upgrade for years are being told they have to wait in line behind new users. Depending on where you live, you may never be able to sign up for the service. Worse perhaps, many of these users note that the new service actually comes with lower daily usage restrictions (dubbed the "fair access policy" or FAP) than WildBlue's existing service. One user in our forums puts his disappointment rather eloquently:The frustration is understandable, given that ever since ViaSat began building their new satellite in 2008, they promised users that this would be an evolution in satellite broadband. As we had warned however, the high cost of satellite launches meant that acquiring new users was going to be a priority, and that improvement of existing usage restrictions would be on the back burner. The only hope that many of these captive customers have is that LTE service from one of the major players (which suffers from similar caps) makes it way into their market.