Will Qwest Come Clean About Usage Cap Like Comcast?As long as we're being transparent here... ( old news - 05:10PM Wednesday Sep 03 2008) tags: business · bandwidth · telco · caps · Qwest.netNow that Comcast has made their half-decade old invisible monthly cap completely clear to users, Torrent Freak wonders if other carriers with similarly nebulous connection limitations will begin offering more concrete details. The first carrier that comes to mind is Qwest, which, as we discussed last December, has an "excessive use policy" in place that features a monthly cap. Unfortunately, nobody actually knows what that monthly cap really is, likely because it varies depending on regional congestion (Qwest employees tell me Torrent Freak's 250GB guesstimate isn't accurate for just this reason). Customers who hit this cap find their accounts locked out, and are directed to a website where they're warned about excessive usage. The company's (EUP) points customers to this pdf, which only gives a generic representation of how much is too much. As is the standard operating procedure these days for companies who are trying to make their limitations seem more than generous, the company measures the caps by e-mails sent and websites visited -- largely meaningless measurement criteria in the age of high-definition video: What is considered excessive or high volume use? A very small percentage of Qwest Broadband customers fall into the excessive or high volume use category. Examples of excessive or high volume use are as follows: 300,000-500,000 photo downloads in one month 40,000 to 80,000 typically sized MP3 music downloads in one month 15+ million unique e-mails each month Online TV video streaming of 1,000-3,000 30-minute shows each month 2-5 million Web page visits (approximately one every second, 24 hours per day) While Qwest no longer advertises their service as unlimited, forum posters note that several resale partners do. According to Qwest, the majority of their customers consume "1-3 Gigabytes per month," a number that is "slightly higher for business customers." While the limit imposed by Qwest will likely never be seen by most customers (at least not in 2008), it would still be nice to see the baby bell be completely clear about precisely what level of usage constitutes gluttony. Related:- Tuesday Evening Links
- Bumping Into Qwest's Invisible Cap
- Qwest Launches Rebranding Effort
- Qwest Wants To Avoid 'Speed Game'
- Qwest Keeps Pretending Speed Doesn't Matter
- Qwest: Remember How We Said Speed Didn't Matter? Forget That.
- Qwest: 265,000 ADSL2+/VDSL Customers
- What Network Neutrality Is REALLY About
|
  baineschile 2600 Premium join:2008-05-10 Sterling Heights, MI | Cap Solution If everyone is so concerned about caps, just switch to business class | |
|  |  iansltx
join:2007-02-19 Golden, CO | Re: Cap Solution But there might be caps on that, since business use is only "slightly higher" than regular use... | |
|  |  |   DaMaGeINC The Lan Man Premium join:2002-06-08 Greenville, SC clubs: | Re: Cap Solution Plus, Business use it still over priced and hard to afford for many business's. | |
|  |  |  |  hottboiinnc ME
join:2003-10-15 Cleveland, OH | Re: Cap Solution it maybe but a business should NOT be using a Residential connection period. If they conduct professional business they should have to pay for that. | |
|  |  |  |  |  viperlmw Premium join:2005-01-25
·Qwest.net
| Re: Cap Solution said by hottboiinnc :it maybe but a business should NOT be using a Residential connection period. If they conduct professional business they should have to pay for that. Holly crap! This is twice I have agreed with the poster from the Buckeye State! | |
|  |  |  |  |  |  |  |  |  |  |  EPS
join:2008-02-13 Hingham, MA
| said by hottboiinnc :it maybe but a business should NOT be using a Residential connection period. If they conduct professional business they should have to pay for that. Why? If they're willing to accept the lower reliability of a "residential" connection and the other caveats (dynamic IP, possibly ports blocked), why should it matter if they're conducting "business"? I mean, in the end it's not like business class cable customers get a special cable network all to themselves- they're on the same node. | |
|  |  |  |  |  |  hottboiinnc ME
join:2003-10-15 Cleveland, OH
·Time Warner Cable
·buckeye cable
| Re: Cap Solution biz class customers do get something Res. doesnt. they get QOS on the cable network. And why? because you're conducting business. If you're a business or making profit off your internet connection you should have to pay for a business class connection you shouldnt get special treatment-just because you're willing to accept anything at a lower service level. But all of you that would accept it just for the price would be on here as soon as their was a problem bitching about how you hate the service and it doesnt work for your business...blah blah blah. | |
|  |  |  |  |  |  |  EPS
join:2008-02-13 Hingham, MA
| Re: Cap Solution Complain all you want, you're the one who bought the service...
I know someone who runs his engineering business off of a "residential" dial-up account (and only has one phone line at that, which really boggles the mind)- some businesses don't need the benefits of a business class connection. | |
|  |  |  |  |  |  |  |  hottboiinnc ME
join:2003-10-15 Cleveland, OH
·Time Warner Cable
·buckeye cable
| Re: Cap Solution they may not need a business class connection but they should not be allowed to run a business off a residential line.
How would you feel if you were the ISP and someone had your Internet service installed in their office of 40 people? Hell they could have several modems from you. Instead of paying the higher price business plan like they should since their using it to make money they in return use residential and pay ~30%+ less.
But then turn around and uses over 250 gigs of bandwidth per month? you'd have to eat the cost of that. You wouldn't like it. Comcast doesn't, TWC, RR, Bright House, Qwest and others. | |
|  |  |  |  |  axus
join:2001-06-18 Washington, DC
·Verizon Online DSL
| No, nobody should have to pay for anything they don't want to. What SHOULD happen is that competitors offer a better product for less money, if what is there costs too much.
Businesses for reliability, home cable and DSL are not always very reliable... you are lucky if you never see problems. But for some businesses, they don't depend 100% on the internet so it's OK if its unreliable, then they can buy the cheaper stuff.
How would you like it if Comcast said "I won't sell you home service, you have to buy business, and it's 10 times the price." You would tell them where they could go. | |
|  |  |  |  |  |  |  |  |  |  |  fiberguy My views are my own. Premium join:2005-05-20
| Re: Cap Solution said by Mr Matt :Normally a telephone line is classified as a business line if it is advertised in a business listing. Noo... business lines are classified as such if you conduct "business use" over those lines.. yes, you can't list a residential line in a business directory in the incumbent directory.. but it's classified, actually, on two things, largely.. 1) the dwelling - commercial zoned areas will get you a commercial line. 2) Business "use" is considered a business line. If a phone company finds that you actually run a business off a residential line, they have the right to terminate your service or change you to commercial.
I would think if a customer requests a fixed IP Address and uses it to host a website that would be called business use. Is that becuase all websites are business in nature?  | |
|  |  |  |  |  magusat999
join:2005-07-08 Oakland, CA
| Actually - why should a business get the promise of reliability or speed over residential? Its like saying residential customers are worthy of table scraps. There should be no distinction - THATS how it SHOULD BE. We should all expect dedicated, uninterrupted, reliable and unlimited or very generous amount of bandwidth. We don't know what Quest's limits are, but Comcast figured 250gb - which is right at the edge of it's heaviest users (they really should have given at least 500gb - but then nobody would get into trouble...).
Furthermore, it isn't, and shouldn't be an ISP's business whether you are doing business with the connection. Their job is to give you access to the internet, not mother or "Big Brother" you. The very fact that they are trying to capitalize off of business users is a testament to their greed and willingness to invade people's privacy for profit. How can you conduct business in safety with this ISP policing and checking in on your every transaction? That's ludicrous! They should'nt even know whether you are a business or not - that's between you, the Government and your customers. | |
|  |  |  |  fiberguy My views are my own. Premium join:2005-05-20
| said by DaMaGeINC :Plus, Business use it still over priced and hard to afford for many business's. I don't think you've placed much effort into pricing out business service then. Seriously.. have you even tried? Business class DSL from qwest is just slightly higher than residential DSL. Same with AT&T, same with Verizon... hell, Time Warner and Comcast both start at $99 a month and you get a much faster speed too.
So, you care to try your statement again? If a business can't afford $99 a month for service, then there are some SERIOUS issues in their business. | |
|  |  |  |  |  |  |  |  |  |  |  fiberguy My views are my own. Premium join:2005-05-20
| Re: Cap Solution said by DaMaGeINC :DSL??? Are you serious??? What kind of business is going to use DSL to connect its users? If its a 1 or 2 computer mom and pop store, maby. I remember when I needed buisness class service. I called charter and was quoted over $300/month. But that was years ago, and im sure prices have changed. So when I talk about buisness class service, Im talking T1+. Metro Ethernet, Fiber and stuff like that. Not crappy DSL ok. It's hard to talk to someone who is all over the place with the topic AND may be 'thinking' about what you're saying, but doesn't.
And yea.. DSL is crappy .... DSL, when installed correctly, is not "crappy"... I'll be back in a few, I need to put my boots on to have any kind of conversation at BBR anymore these days.
And, so you know, more businesses are dropping T1 lines for "crappy DSL" for the speeds these days due to price. Its clear you do not know what you're doing or talking about. T1s have their place, but they're now often more in out-of-reach areas, mission critical, or other very large organizations. You'd be surprised where you can walk in these days and find a "crappy DSL" service "connecting their employees"... if it's just a connection, you will find large businesses using DSL services
You can define "business class service" as you'd like, but for me, I'll stick with the real definition which does include services like DSL and cable modem service, ok, and I won't use the DaMaDeINC to English dictionary. | |
|  |  MrSpock29
join:2008-02-09 Hammonton, NJ
| said by baineschile :If everyone is so concerned about caps, just switch to business class So they can pay more money for slower speeds and the same caps? That's the deal with Comcast business class. Their business side told me not to bother, the caps were the same, the only thing I was getting was slower speeds for more money (besides static IP's which I could care less about) | |
|  |  |   AnCo
@comcast.net | Re: Cap Solution Right. Sooo not true. I'm sure the business class salesperson used those as selling points to get you into business class service. "Use business class! It's slower and caps are the same! But at least you get a static IP!" | |
|  |  |  |  MrSpock29
join:2008-02-09 Hammonton, NJ
| Re: Cap Solution said by AnCo :
Right. Sooo not true. I'm sure the business class salesperson used those as selling points to get you into business class service. "Use business class! It's slower and caps are the same! But at least you get a static IP!" Fortunately, I got an honest guy, and he flat-out told me to stay with residential. He told me business class wouldn't help me at all. | |
|  |  |  |  |  fiberguy My views are my own. Premium join:2005-05-20
| Re: Cap Solution said by MrSpock29 :said by AnCo :
Right. Sooo not true. I'm sure the business class salesperson used those as selling points to get you into business class service. "Use business class! It's slower and caps are the same! But at least you get a static IP!" Fortunately, I got an honest guy, and he flat-out told me to stay with residential. He told me business class wouldn't help me at all. .. right, because we all know that, in general terms, all business class is the same. "Slower speeds and same caps, more money".. Please, people, do your research before posting. | |
|  |  |  |  |  |  MrSpock29
join:2008-02-09 Hammonton, NJ
| Re: Cap Solution said by fiberguy :said by MrSpock29 :said by AnCo :
Right. Sooo not true. I'm sure the business class salesperson used those as selling points to get you into business class service. "Use business class! It's slower and caps are the same! But at least you get a static IP!" Fortunately, I got an honest guy, and he flat-out told me to stay with residential. He told me business class wouldn't help me at all. .. right, because we all know that, in general terms, all business class is the same. "Slower speeds and same caps, more money".. Please, people, do your research before posting. I specifically said Comcast said that, and everything is true. Unless you are saying they lied to me.
Go troll somewhere else, even though you aren't even that good at it. | |
|  |  |  |  |  |  |  fiberguy My views are my own. Premium join:2005-05-20 | Re: Cap Solution The caps are not the same and the speeds are not "slower".. I wouldn't know that however..
.. as for your "troll".. I have a place for your "troll"... cute words don't mean anything to me here.. they may to you, but not me. Stick with facts. | |
|  |  |  |  |  |  |  |  MrSpock29
join:2008-02-09 Hammonton, NJ
| Re: Cap Solution said by fiberguy :The caps are not the same and the speeds are not "slower".. I wouldn't know that however.. .. as for your "troll".. I have a place for your "troll"... cute words don't mean anything to me here.. they may to you, but not me. Stick with facts. You should stick to the facts. I know what I was told, YOU don't. Stop acting like you were on the phone with me when the conversation took place. The caps are most definitely the same, at least they were in January.
You follow me around, whenever I post something that doesn't trumpet your beloved company, in you swoop claiming only you have the facts. That is trolling. And that is a fact, so you see, I do stick to them......... | |
|  |  |  |  |  |  |  |  |  fiberguy My views are my own. Premium join:2005-05-20
| Re: Cap Solution Really? I follow you around? Again, more of something you're wrong about. I don't follow ANY particular person.. I read the thread and reply or post where I feel I want to. With that garbage out of the way.
No, I was not on the phone with you.. but, the information you were given was incorrect. For one, Comcast does not give out caps - or have you not been reading this very site for, say, the last 2 years? So, with that, the guy on the phone told you a bunch of garbage. If you want to believe a salesman, please do. You're better off representing yourself in a court case as your own attorney over believing a salesperson any day. I guess your interpretation of what a fact is, is simply something someone told you. And, beloved company? Hah! Again, while you're trying to tell me you "stick to the facts" you inject opinion. I could continue to take your small posts and tear them apart, but I won't.
Second - your trolling comments don't interest me. While they're cute to those that like clinging to those kinds of terms to save your posts, they mean nothing to me. | |
|  |  |  |  |  |  |  |  |  |  MrSpock29
join:2008-02-09 Hammonton, NJ
| Re: Cap Solution said by fiberguy :Really? I follow you around? Again, more of something you're wrong about. I don't follow ANY particular person.. I read the thread and reply or post where I feel I want to. With that garbage out of the way. No, I was not on the phone with you.. but, the information you were given was incorrect. For one, Comcast does not give out caps - or have you not been reading this very site for, say, the last 2 years? So, with that, the guy on the phone told you a bunch of garbage. If you want to believe a salesman, please do. You're better off representing yourself in a court case as your own attorney over believing a salesperson any day. I guess your interpretation of what a fact is, is simply something someone told you. And, beloved company? Hah! Again, while you're trying to tell me you "stick to the facts" you inject opinion. I could continue to take your small posts and tear them apart, but I won't. Second - your trolling comments don't interest me. While they're cute to those that like clinging to those kinds of terms to save your posts, they mean nothing to me. You are good at making things up and twisting. I never said they GAVE out the caps. I said that they told me they were the SAME. I have proof, and sources. You are admitting to trolling, by saying you could continue to take my posts and tear them apart, that's fine with me. Don't start a war you don't want to fight. | |
|   no_one
@QWEST.NET
from: GOLFnSUN 
| No caps Business class in this sense is say a T1. Those have SLA and rarely caps. I still rather have an invisi cap. Probably a bell curve knocking off the highest users. When use goes up the bell curve will. Leave it to marketing or higher management the caps could be silly. | |
|  |  |  |  fiberguy My views are my own. Premium join:2005-05-20
| said by no_one :
Business class in this sense is say a T1. Those have SLA and rarely caps. I still rather have an invisi cap. Probably a bell curve knocking off the highest users. When use goes up the bell curve will. Leave it to marketing or higher management the caps could be silly. Um, not all business class is a T1.. some business class, say Comcast, is just cable service and DOES come with an SLA.. amazing.. huh? Time Warner is the same. | |
|   en102 Canadian, eh?
join:2001-01-26 Valencia, CA
·RoadRunner Cable
·DSL EXTREME
1 edit | The volume will vary upon definition... What is considered excessive or high volume use? A very small percentage of Qwest Broadband customers fall into the excessive or high volume use category. Examples of excessive or high volume use are as follows: 300,000-500,000 photo downloads in one month - ok... 1MB photo will mean 300 - 500GB/month
40,000 to 80,000 typically sized MP3 music downloads in one month Ok... 5MB/mp3 = 200 to 400 GB
15+ million unique e-mails each month Ok ... 512KB as an 'average'... 760GB
Online TV video streaming of 1,000-3,000 30-minute shows each month. 170MB/30min = 170 to 510GB/month (AVI/VLC compressed) 2-5 million Web page visits (approximately one every second, 24 hours per day) Ok ... pages are too variable... anything from a blank page to a few MB. Lets use 1MB as an 'average' (images, sound, flash, java all take up room... Google is relatively light). 200GB
I'm sure that I've highballed the web page and emails. Mp3s/Video is pretty close, assuming decent quality. -- Canada = Hollywood North | |
|   insomniac84
join:2002-01-03 Schererville, IN | Where are the linux distros via bittorrent? That is a very important metric. | |
|   karlmarx
join:2006-09-18 iraq
·Fairpoint Communic..
| Let's use terms we can understand. With this cap, you could download
10 X-Box 360 Games and 10 Wii Games and 30 Dvd-rip movies and 100 MP3's and 4 ISO games
So, if you download more than that, you're screwed. -- The happiest countries are the most secular. The struggle AGAINST corporations is the struggle FOR humanity! | |
|  |  See 11 replies to this post | |
 | |  |
|
|