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WhyWhy is this always the first solution management comes up with? How about improve your network and make more money as customer satisfaction improves? I had Windstream for 2 years and racked up a total of a little over a month of downtime. No wonder I left. | |
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| coldmoon Premium Member join:2002-02-04 Fulton, NY |
coldmoon
Premium Member
2014-Nov-24 1:14 pm
Re: Whysaid by Black_Mage:Why is this always the first solution management comes up with? How about improve your network and make more money as customer satisfaction improves? I had Windstream for 2 years and racked up a total of a little over a month of downtime. No wonder I left. The issue is one where they go after the low lying fruit rather than try to understand what you are highlighting as it is usually the fastest way to get right with the shareholders without investing any further resources. Once the advantages have been played out and there is no further juice to be found in squeezing that last penny, then they see falling revenues and search for some miracle app or "service" they can use to fool their user base into tolerating yet another rate hike. The only real way to improve things is to force these companies into real, cut-throat competition... | |
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to Black_Mage
They grown rapidly thorough acquisitions and they have done a poor job of integrating these acquisitions into their ecosphere. From one person I've talked to that's pretty high up in the wholesale side of the company it's a constant state of break/fix with little time for anything else. From what I gather it's not a fun place to be right now. | |
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| | WhatNow Premium Member join:2009-05-06 Charlotte, NC |
WhatNow
Premium Member
2014-Nov-24 5:08 pm
Re: WhyTheir areas tend to be rural and old copper plant. They don't have the money and are in a dying business. The biggest thing they have going for them is the rural areas they serve may not even have bad wireless so they have to keep their POTS lines. | |
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Re: WhyWindstream went on a CLEC buying spree and sucked up a lot of non rural business as well. It's a huge mess. Simple things like getting a /29 of addresses to a urban circuit can take weeks. | |
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IowaCowboyLost in the Supermarket Premium Member join:2010-10-16 Springfield, MA |
They're probably contracting outThey're probably replacing in-house employees with contractors.
Comcast is doing this, every time I had a trouble call they sent an in-house tech, last trouble call I had was a contractor who found nothing wrong but they had the guts to put a $40 customer trouble call charge on my bill that they never did before. The Internet is still acting up, and my TV was acting up last night too. | |
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Re: They're probably contracting outsaid by IowaCowboy:They're probably replacing in-house employees with contractors. No, when they do this, they buy out the lifers in the field and at corporate (who are sometimes union too.) Then they replace the folks at corporate by hiring contractors at much lower pay with no protections against layoffs or cuts. Field gets replaced by 'independent contractors' who have little to no training or experience, get no benefits, no protections, and extremely low pay. Windstream's corporate headquarters are in Twinsburg. I'd presume IT's still on second floor, and I know for fact that they're still running on the same hardware they were 8 years ago. | |
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| | IowaCowboyLost in the Supermarket Premium Member join:2010-10-16 Springfield, MA |
Re: They're probably contracting outOr customers in low income areas or rental properties (many of which are in disrepair) that just don't care abot shoddy work done by subcontractors. Subcontractors get paid by the job so they typically do shoddy work.
I will not tolerate shoddy work and neither will my landlord. One of my former nighbors in Iowa had a second outlet put in for cable TV, the installer just draped the cable around the house and didn't attach it. This was back in the '90s. I think it had to do with asbestos siding though. Our cable installer used siding clips to attach the cable to asbestos siding. And they drill from the inside out to avoid breathing asbestos siding. | |
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to RootWyrm
Interesting, they are in the former Revco offices. I am not far from Twinsburg myself. I thought their HQ was in Little Rock? | |
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KennyWest
Anon
2014-Nov-24 9:02 pm
Re: They're probably contracting outMost of their operations is in Twinsburg, Tech Support and much of IT is there for sure. And it is strange that they are in the former Revco offices. | |
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| | KennyWest |
KennyWest to RootWyrm
Anon
2014-Nov-24 8:54 pm
to RootWyrm
Yes, still in Twinsburg, OH and still on the 2nd floor is IT. And many companies are still using hardware from 8+ years ago. Even many larger companies are running technology from then. | |
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to IowaCowboy
More likely they are shedding redundant positions from all of their acquisitions that have taken place in the last year or so. They will probably replace some jobs with contractors but often the contractors are just former in house employees. | |
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| | iowaboy Premium Member join:2004-02-28 Fairfield, IA |
iowaboy
Premium Member
2014-Nov-25 2:09 am
Re: They're probably contracting outBasically they are eliminating the people who really are needed. The field techs. We can not get a decent connection now and t will be even worse from now on. | |
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Re: They're probably contracting outInteresting, the story I read didn't say anything about what positions were being cut. | |
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| | | | iowaboy Premium Member join:2004-02-28 Fairfield, IA |
iowaboy
Premium Member
2014-Nov-25 11:56 pm
Re: They're probably contracting outNo positions were stated but it has been history of companies that downsize to eliminate the lower ranks which in this case will be the field techs who actually are the ones who meet the customer face to face and have to deal with the mad customer. | |
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