 Jonbo298
join:2004-01-12
Council Bluffs, IA | Another offshoring victim... I won't be looking at this company for an option then. I had considered it as a maybe since it seemed like they were in my immediate area. But with it going overseas, I don't want the aggravation of trying to understand them. | |
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Realtech23
Premium
join:2006-03-27
Olean, NY
 ·RoadRunner Cable
| Re: Another offshoring victim... YEAH ANOTHER TIME WARNER COMPANY. Local company turns to Outsourced tech support to Canada. Except with Time Warner when they say the will help relocate you to ANY of there places they mean just the areas that are totally messed up and have no organizational skills to do the job right so everyone in the company hates it and will not want to work there after a year. I only speak from the people who have moved on and are hating it. Only ones i find liking there jobs are the select FEW that got one or 2 jobs in call centers they wanted.
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| nutcr0cker
join:2003-04-02
Chandler, AZ
| No offense but this is not the only company that is offshoring support. Haliburton, VP's company was on similar route after winning the no-bid taxpayer paid contracts to dubai. Earthlink is in similar boat. Qwest is even worst. In certain you even get tax breaks for outsourcing. So why not. I am not mad at Indians or chinese when our monarch George and his cronies decide to sell us out to the vested interests of big companies. I will vent my anger at the next election 
Even if they hire 10 indians to do the job of a single US tech worker. It is still cheaper. This company is atleast decent to offer them severance. Some of the bigger companies have offered nothing besides the pink slip. Maybe king George and his cronies should give more tax breaks to companies that outsource as King George said "They never stop thinking about new ways to harm our country and our people, and neither do we." | |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·Cox HSI
 ·AT&T Southwest
| Re: Another offshoring victim... said by nutcr0cker  :No offense but this is not the only company that is offshoring support. Haliburton, VP's company was on similar route after winning the no-bid taxpayer paid contracts to dubai. Earthlink is in similar boat. Qwest is even worst. In certain you even get tax breaks for outsourcing. So why not. I am not mad at Indians or chinese when our monarch George and his cronies decide to sell us out to the vested interests of big companies. I will vent my anger at the next election And when will it stop? What's the future for American workers? Everybody working Fast Food saying "Would you like to mega-size your fries with this order?"
Just how would the USA be able to afford Social Security, the Military, and a good standard of living? Answer: It won't be able to. [Collapse]
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"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) | |
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Techie714
join:2005-08-02
Anaheim, CA | Time to cancel service I cant support a company that does not support the American worker here at home. I realize there are many pro arguments for off shoring but not in my book. | |
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evilghost
Premium
join:2003-11-22
Springville, AL | Re: Time to cancel service I'm torn between terminating service or not. I want to send a clear message to executive management that I'm not going to support this type of behavior but in the end am I hurting the existing American employees? | |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast
| Re: Time to cancel service said by evilghost :I'm torn between terminating service or not. I want to send a clear message to executive management that I'm not going to support this type of behavior but in the end am I hurting the existing American employees? Cancel. The remaining US employees will lose their jobs to offshoring eventually.
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halfband
Premium
join:2002-06-01
Huntsville, AL
·Comcast
| The great American economic paradox. We demand lower prices and will not support higher priced alternatives that provide higher levels of service. Outsourcing does it cheaper and works well for the first companies that use it. But when taken to its logical conclusion as more US jobs get out-soured there are fewer US customers to buy the products. You pass through a stage where those who have a job can buy stuff, and those who do not must be supported by those with a job. Eventually the US companies that outsourced no longer have any US customers, since they are all unemployed and the companies no longer can make any profit.
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| | boober321
join:2003-07-15
Milwaukee, WI
 ·ViaTalk
·Earthlink Cable Mo..
| Re: Time to cancel service Funny how the same people that support the companies that promote this, and loose their jobs because of it, still tend to vote for the very politicians that support this practice. People are just plain stupid and self-serving. America- home of the ME! | |
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| HyPeRbAnD
join:2006-01-07
Stow, MA
| The problem is everyone wants to pay next to nothing for the service. The only way a company can reduce cost is to outsource and eliminate jobs for Americans.
You get what you pay for; bad customer service and non American speaking phone support and Americans without jobs now.
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S_engineer
join:2007-05-16
Chicago, IL
·Comcast
| Re: Time to cancel service I disagree...you offer a good service at a decent price and you will build a loyal following. That loyal following gives you incremental income, and alot of it. If the companies expenses rise, adjust the cost to your customer in a level manner. I suprised that companies do this after years of bad outsource PR.
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halfband
Premium
join:2002-06-01
Huntsville, AL
·Comcast
| Re: Time to cancel service said by S_engineer :I disagree...you offer a good service at a decent price and you will build a loyal following. That loyal following gives you incremental income, and alot of it. What you say is true, but only for a small segment of the market. I do not see where service gets you a large following and I do not think your going to get "alot" of incremental income. For most Walmart items, service is not required, so the jobs move offshore. While for some service jobs, some customers will pay a premium for service, but I think the majority now believe they are "entitled to service" at the lowest possible cost which limits your market size.
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S_engineer
join:2007-05-16
Chicago, IL
·Comcast
| Re: Time to cancel service "Entitlement to service" comes when you sell "service". The Walmart mentality has gotten us...tech services that nobody can understand or are non-existent, inferior products with no warranties, and an excessive reliance on other industrialized (and in many cases non-industrialized) nations.
No offense, but if you start worrying about your market size before you worry about the quality of your product, you already gone!
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JSRoman
Premium
join:2005-03-10
Callahan, FL
| I have Windstream DSL I have nothing put praise for Windstream. They provide DSL to me in an area that is pretty rural so I appreciate that. What I pay is not out of the ballpark and the few time I've had to call tech support their folks where helpful. Hell we had a nasty thunderstorm come thru a couple of weeks that knocked out dsl service for a couple of hours. By nasty I'm talking you better have found Jesus nasty. I called to notify Windstream service was out. The next day around 8am I get a call from a nice lady verifying if my service was back up. It had come back that same night. I understand that layoffs/outsourcing are not good for PR but sometimes they are necessary to grow a company. From what I read they seem to be offering a decent layoff package and Verizon will most likely pick up a good portion of those employees. Wish those affected luck and if they happen to be in Comcast area, check out the job opening at Comcast. Comcast is pretty much hiring like crazy in all markets.
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jtudor
Xm 60's On 6 Freak
Premium,MVM
join:2002-12-07
Morganton, NC
| Re: I have Windstream DSL said by JSRoman :I have nothing put praise for Windstream. and the few time I've had to call tech support their folks where helpful. That's what you say now, but wait a couple on months when you have to call India for tech support and let's see if you are still singing their praises! I bet not!
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Best of luck
"Do, or Do not, there is no try!" Yoda
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Realtech23
Premium
join:2006-03-27
Olean, NY
·RoadRunner Cable
| Outsourcing is only "necessary" when the Execs and Board wants to make MORE money for doing the same job. These companies outsource out of GREED not because they want to keep rates low for customers. If that is the case then why are companies that Outsource and those that do Not both have the same price hikes? One answer GREED!!!
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halfband
Premium
join:2002-06-01
Huntsville, AL
·Comcast
| Re: I have Windstream DSL - Some outsource to increase profit/ROI (or as you say through Greed).
- Some outsource to grow the buisness by undercutting the competition on price.
- Some outsource to stay in buisness because in a generic comodaty market they can not compete in the same market with outsourced products.
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AR
Premium,ExMod 2001-04
join:2000-09-21
Toronto, ON
·Rogers Hi-Speed
| Re: I have Windstream DSL - And some hire in India because they can manage them better (overwork them, underpay them etc).
I was reading that the churn rate in India is 25%. So they'll be re-training a lot of those people. Not somewhere you want to be if you are a customer, using a company without a stable employee base. | |
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LiamJunket
Premium
join:2002-03-03
Ocean City, NJ
·Comcast
| said by Realtech23 :Outsourcing is only "necessary" when the Execs and Board wants to make MORE money for doing the same job. These companies outsource out of GREED not because they want to keep rates low for customers. If that is the case then why are companies that Outsource and those that do Not both have the same price hikes? One answer GREED!!! Companies that have switched gears this quickly, from crowing about US customer service to outsourcing to India, aren't doing it for greed. They are doing it because their company is going down the drain. Look for Windstream to be sold because their company can no longer make it on their own.
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Internet News
My BLOG
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Realtech23
Premium
join:2006-03-27
Olean, NY
·RoadRunner Cable
1 edit | Re: I have Windstream DSL ok so you are saying that Time Warner Cable is going down the drain then? Because Most of there Tier 2 internet tech support is Outsourced. That is the stand you are taking x 544348? Halfband i can see your 3 options but for most companies its greed. The "undercutting" of employees is to save money in the owners pockets so they keep making more and more at any cost. That is my thought.
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jtudor
Xm 60's On 6 Freak
Premium,MVM
join:2002-12-07
Morganton, NC
| Re: I have Windstream DSL said by Realtech23 :ok so you are saying that Time Warner Cable is going down the drain then? Because Most of there Tier 2 internet tech support is Outsourced. That is the stand you are taking x 544348? Nope read what the poster says closely, don't jump so fast:
said by LiamJunket :Companies that have switched gears this quickly, from crowing about US customer service to outsourcing to India, aren't doing it for greed. They are doing it because their company is going down the drain. Look for Windstream to be sold because their company can no longer make it on their own. He is NOT saying they are going down the drain because of moving support overseas, but because of the fast change from bragging that their support was not outsourced to doing the exact thing they were bragging they did not do.
He may or may not be right, but read and understand what he says before you chastise him for the wrong thing.
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"Do, or Do not, there is no try!" Yoda
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halfband
Premium
join:2002-06-01
Huntsville, AL
·Comcast
| said by Realtech23 :The "undercutting" of employees is to save money in the owners pockets so they keep making more and more at any cost. That is my thought. Most large companies are publicly owned. The investment funds are the ones calling the shots for "profit growth". The ownership of investment funds is dominated by retirement funds. Retirement funds primarily care about return on investment, both short term income and long term growth. Oddly enough, the drive to outsourcing is driven by the needs of the retirement funds. Corporate Greed exists but to serve the desires of the investors who are in many cases just your ordinary retired or soon to be retired worker. This is a gross oversimplifications but strange non the less.
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Realtech23
Premium
join:2006-03-27
Olean, NY
·RoadRunner Cable
| Re: I have Windstream DSL And as such those such companies should pay by having the consumer Not buy there products which would hurt the stock investors who are old and what not and POSSIBLY force them to wake up and bring our jobs back or there stocks do not gain. The sad part is that the New thing to do is invest in Overseas stocks as such those stocks own these outsourced companies which in turn make these stocks climb. All over money. Im not saying that we do not need money to live but asking that our own US citizens invest and trust in our own US economy instead of else where. Just sad that car makers can see the big picture and are moving factories here where as Tech rather ship jobs else where.
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halfband
Premium
join:2002-06-01
Huntsville, AL
·Comcast
1 edit | Re: I have Windstream DSL said by Realtech23 :Just sad that car makers can see the big picture and are moving factories here where as Tech rather ship jobs else where. But they do this primarily to avoid the huge US import tariffs and because the amount of labor in an auto has become a much smaller part of the total product cost. Outsourcing auto assembly labor is no longer a huge cost saver. Also, autos are one of the few market segments where perceived quality or service still command a substantial premium
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masterwolfe2
Resident Redneck
join:2001-03-07
Hiawassee, GA
·Windstream
| No other option Some of us live in an area where it is Windstream or nothing, period. So we make the best with what we have, and I suspect that figures into how well the company is run. The employees I have dealt with are, for the most part, very helpful and friendly. However, I had to call about billing last week and I waited 34 minutes before a human being came onto the line. This was in the middle of the afternoon, IIRC last Wednesday. That sort of behavior is unacceptable to me. But again... what other choice do I have? They are the only phone or internet provider in this area.
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A little pain never hurt anyone.
Dishplayer 625, Windstream Ultra DSL | |
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Just a guy
@insightbb.com
| Re: No other option Wow that is sad that you can hire 10 indian works for less than you can hire 1 american worker. From what I hear the tech support help desk jobs at these places do not pay much as it is. A friend who works for insight makes 12 dollars a hour. So using this amt then you should be able to hire a indian for a dollar a hour?? Wow is all I have to say...... | |
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ex employee
@optilink.us
|  Not kicking us out the door!?
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Call Center Temp
@rr.com
| Re: Not kicking us out the door!? Speaking of being kicked out the door... The Nebraska call center has been working with temp agencies for over a year. Usually the employees are watched and based on how well they perform, hired on with the company full time. For over six months now they have not hired anyone and have just been building a temp pool. They did keep saying that they were going to start hiring again but I really didn't believe that. None of us knew THIS was coming though. In fact, when I found out about the closing I was sitting with a new temp who was in his last week of training. There have been no meetings for the temps, no official announcement. All that we know is that our last day is three weeks away. The way that they are preventing a complete walk out of the temps is to offer money for things like attendance and call quality to be paid on our last day. When people are facing unemployment they really cannot make a statement and walk out like that. Too bad huh?
The anger I feel isn't even about losing my job or losing the regular contact with people whose company I really enjoy. No, the anger is coming from ALL the stories about people losing their jobs to increase the profit margin, about having no choice but to buy goods and services from people who are all about the bottom line, sweatshops, corporate crime, corporate environmental practices, ENRON, war profiteering, monopolies and running mom and pop shops into the ground and out of business. It's about the expense of health care and the expense of higher education. The system is broken and we are no longer willing to put ourselves on the line to make this country worth fighting for again. | |
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Call Center Temp
@rr.com
| Speaking of being kicked out the door.... The Nebraska call center has been working with temp agencies for over a year. Usually the employees are watched and based on how well they perform, hired on with the company full time. For over six months now they have not hired anyone and have just been building a temp pool. They did keep saying that they were going to start hiring again but I really didn't believe that. None of us knew THIS was coming though. In fact, when I found out about the closing I was sitting with a new temp who was in his last week of training. There have been no meetings for the temps, no official announcement. All that we know is that our last day is three weeks away. The way that they are preventing a complete walk out of the temps is to offer money for things like attendance and call quality to be paid on our last day. When people are facing unemployment they really cannot make a statement and walk out like that. Too bad huh?
The anger I feel isn't even about losing my job or losing the regular contact with people whose company I really enjoy. No, the anger is coming from ALL the stories about people losing their jobs to increase the profit margin, about having no choice but to buy goods and services from people who are all about the bottom line, sweatshops, corporate crime, corporate environmental practices, ENRON, war profiteering, monopolies and running mom and pop shops into the ground and out of business. It's about the expense of health care and the expense of higher education. The system is broken and we are no longer willing to put ourselves on the line to make this country worth fighting for again. | |
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Windstream Layoffs This Week
